Logotyp för Roafly
Besök webbplatsen

Roafly Omdömen 157

•
TrustScore 4 av 5

4,2

Telefonoperatör
Skriv ett omdömeBesök webbplatsen
Skriv ett omdöme

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

I installed the e-sim before I went on holiday. It worked inmediately when we arrived at our destination country (Costa Rica). I've chosen for Roafly because I read that it has the best coverage... Se mer

Betygsatt 3 av 5 stjärnor

Bought an eSIM for Costa Rica and data was really spotty. At some towns, I couldn’t use it at all. Pretty disappointed with this eSIM coverage. Edit to add: If your product only works 70% of the t... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I used Roafly esim in Costa Rica and it worked really well almost everywhere. After activating the esim I couldn't connect to internet, however I contacted the customer service and they quickly repli... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely amazing experience! At first I was having some issues and then I reached out for help troubleshooting and he stayed on with me till we found a solution, he offered extra data since I used s... Se mer

Företagsinformation

  1. Telefonoperatör
  2. Söksida för resor

Skrivet av företaget

Roafly eSIM: Instantly access the best local rates worldwide. Say goodbye to high roaming fees and SIM card hassles! Enjoy seamless connectivity on your travels.

Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

157 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 47 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 3 av 5 stjärnor

potvrzení o zaplacenÍ

Data jsem obdržel, vse fungovalo bez problému. Platforma automaticky nezasílá potvrzení o zaplacení. Na žádost o účet nereaguje.

8 januari 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Bad coverage

Bought an eSIM for Costa Rica and data was really spotty. At some towns, I couldn’t use it at all. Pretty disappointed with this eSIM coverage.

Edit to add: If your product only works 70% of the time, then I think that my rating was pretty accurate. The 30% of time it didn’t work, well it was crucial and frustrating. Also how can I contact you without having coverage? I see that blaming the client is your customer service standard!

1 april 2026
Omdöme utan inbjudan
Logotyp för Roafly

Svar från Roafly

Hello Sophie,

Thank you for sharing your feedback. We are sorry to hear that your experience in Costa Rica did not meet your expectations.

However, after reviewing your account data, we noticed that you successfully consumed 3.62 GB out of your 5 GB plan (72% usage). While we understand that coverage can be spotty in certain remote or 'dead zone' areas—which is a factor of local infrastructure—reaching over 70% data usage suggests that the eSIM was functional for the majority of your trip.

In Costa Rica, we partner with ICE (Kölbi), which is known for having the most extensive coverage across the country.

We also noticed that our support team was never contacted during your travels. Had you reached out to us while you were experiencing issues, we could have assisted with manual network selection or other technical adjustments to improve your connection in those specific towns.

We aim for every customer to leave satisfied, and we would have loved the chance to help you in real-time.

Best regards,
The Roafly Team

Betygsatt 5 av 5 stjärnor

Number 1 customer service an internet…

I accidentally purchased an internet package for one country instead of two. I understand this, I contacted the service and they immediately helped me get another package for the second country at no extra charge! Fast and excellent service!

7 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Recommend

Easy to install, quite good price and the support immediately helped me with a connection problem that occured. Would book again for thw next trip.

6 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

ROAFLY eSIM CARD and service - awesome!! !!

This is the first time I have used a Roafly eSIM card for international travel. And it won’t be the last. Not only was it the most economical eSIM card available, but the service that accompanied it was truly exceptional. Prompt, professional, courteous, informative - you name it - the assistance was spot on in every way and made this acquisition and activation perfect. From mystery to reality. I used it today for the first time while cycling through the countryside on a Caribbean island and it worked perfectly. Excellent connection, crystal clear reception. Great job and product, congrats, and many thanks.

4 april 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

bad reception

bad reception, my other line wasn't able to connect on wifi calling due to the week reception throughout the trip.
This is not recommended in Costa RICA

3 april 2026
Omdöme utan inbjudan
Logotyp för Roafly

Svar från Roafly

Hello,

We are sorry to hear that your experience in Costa Rica did not meet your expectations.

In Costa Rica, our eSIM connects to major local networks such as ICE (Kölbi), which generally offer the best coverage in the country. However, due to Costa Rica’s unique geography—including dense jungles and mountainous regions—signal strength can naturally fluctuate in certain areas.

Regarding your mention of Wi-Fi Calling: While modern devices allow routing calls from your primary line over the eSIM's cellular data, this process requires a very strong and stable high-speed connection. If you were in an area with a weaker signal, it would unfortunately prevent Wi-Fi Calling from functioning correctly, as it demands more bandwidth than standard browsing.

We aim to provide the best possible roaming experience, and we would love to investigate which specific areas you visited to share this feedback with our local network partners. Please feel free to reach out to us at support@roafly.com so we can look into this further for you.

Best regards,
The Roafly Team

Betygsatt 4 av 5 stjärnor

Good, but not always connected

I installed the e-sim before I went on holiday. It worked inmediately when we arrived at our destination country (Costa Rica).

I've chosen for Roafly because I read that it has the best coverage of signal. However few times I could not connect, while my wife did have a connection. She had a simcard from another provider.

Still I am sattisfied with the product I choose .

1 april 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer