After ringing the store 2 times asking where my item was as ordered it 22nd september they said it will be dispatched next day im guessing they forget, so 30 september came and I could see the d... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We bought very beautiful lighting here which was really high quality and priced well. But, we had to think for almost 5 days should we return it or not, cause we liked it and at the same time colour a... Se mer
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Customer Service with Vimal was very good, very much appreciated, he greatly hepled with different issues like a broken part, delivery, product information, etc. Response given broken artifact... Se mer
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Very happy with all the help I've received from Rohit, Gil, Daniel and previously Vel over the years at Tooting branch, South London. Been working with them for years, sort me out good prices, and bon... Se mer
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Företagsinformation
Skrivet av företaget
Arrow Electrical is a well-established name in the lighting and electrical industry, with 40 years of experience serving both trade professionals and homeowners. Founded in 1986, with our first branch opening in Shepherd’s Bush (W12), we have grown steadily to operate five specialist showrooms across London. We pride ourselves on offering expert advice, high-quality products, and dependable service across a wide range of lighting and electrical solutions. Our knowledgeable team is committed to helping customers find the right products for their projects - from everyday electrical essentials to specialist and design-led lighting. Built on four decades of industry expertise and long-standing customer relationships, Arrow Electrical continues to combine traditional service values with modern product knowledge.
Kontaktuppgifter
245-247 Cricklewood Broadway, NW2 6NY, London, Storbritannien
- 02084500000
- websales@arrowelectricals.co.uk
- www.arrowelectricals.co.uk
3,8
Bra
85 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A great all round experience.
Phoned another company and explained I needed express delivery. They said no. Phoned Arrow Electricals and explained to the lovely lady who answered, my predicament. WOW. So helpful. Light fitting delivered next day. Throughout the whole phone call the woman was so polite, understanding and helpful. Light now fitted and looks amazing.
27 oktober 2023
Omdöme utan inbjudan
Do not trust shipping from web store
AWFUL EXPERIENCE
They lost my shipment within the UK.
The call center staff was helpful but a 'senior manager' tried to blame me for their error(!)
Then she refused to replace the item. She wanted me to buy it again, and trust them to ship it(!)
26 juni 2023
Omdöme utan inbjudan
They are getting better at customer…
They are getting better at customer service. I think it depends on which day of the week but products always at reasonable cost.
1 augusti 2023
Omdöme utan inbjudan
Just wanted to leave a positive review…
Just wanted to leave a positive review about Arrows customer service - I had an issue with green dimmable led lamps… after sending arrow pictures of the issue, they paid for them to be returned and issued a refund quickly with no issues - thank you Arrow. A trusted electrical wholesaler.
25 oktober 2022
Omdöme utan inbjudan
unnecessary arguments at the counter when ordering
That is a few times now I went to buy some lamp fittings. I always order more or less the same parts or items. and just because of different terms used to describe the parts wanted. the same terminology for these electrical parts are often misunderstood . because of their lack of flexibility we come into unecessary arguments..how often they end up bringing the part that has nothing to do with what we asked. they take it wrongly and personal because of their mistake which they wont admit . so to make the situation even worse. they raised their voice as for getting the customers attention n the shop to embarrass you and try to play the blame game scenario.. Because they are distracted by how they feel we end up being presented with something we never asked. for.
ie: I was presented with a bulb which I never asked for instead of a bayonet cap where you fit the bulb in. also another time I was presented with a black plug and had simply and clearly asked for a white lamp switch. I guess I rather stop buying there to avoid being made wrong each time. in fact cos they dont take the time to listen to the customer . the manager was suppose to call back in 5 minutes and never heard back
23 mars 2022
Omdöme utan inbjudan
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