Arrow Electricals Omdömen 

After ringing the store 2 times asking where my item was as ordered it 22nd september they said it will be dispatched next day im guessing they forget, so 30 september came and I could see the delivery had been delivered, obviously not to my address which was dpd fault.
I then raised a complaint via email and rang the next day saying my item was not delivered to me but somewhere else.
Since 30 sept its now 15 oct I have not been refunded back.
I have emailed more than 20 times rang more than 10 times and promised tomorrow tomorrow my refund will come.
They stopped emailing me since 1 and a half weeks and are ignoring me
This is the worst customer service I have ever received in my life.
They should have refunded me its nearly been a month and no outcome with a missing parcel worth £37 , no refund all emails getting ignored, and when I rang the manager says tomorrow or next week, since then its been weeks and no refund

I ordered Heritage Brass double sockets and a Euro module from Arrow, but they sent me the wrong parts.

I contacted them on 15/08 to explain the issue, but my correspondence has been ignored and the matter is still unresolved.

Mistakes happen, but good customer service means responding and putting things right. Unfortunately, Arrow has failed to do this, leaving me disappointed and without a resolution.

I would strongly recommend thinking twice before ordering from Arrow. I am still asking Arrow to respond, arrange the correct items and resolve this issue promptly.

The website advertises "free delivery over £69 for UK mainland", when I asked why I was charged a delivery fee for my £400 order, I was told, after multiple back and forths (and multiple ignored emails), that Mainland Scotland is NOT Mainland UK... Then they refused to reply anymore.

Unreliable service, awful communication, and feels like a total scam. Arrow Electrical accepted my order for a fan and promised delivery by 15th July. They never proactively contacted me to say there was a stock issue. When I reached out to check the status the day before delivery, they told me they were out of stock and tried to pressure me into paying more money for a more expensive version. When I refused to pay extra for their mistake and complained about being left stranded with guests arriving this week, they just cancelled the order. Shocking inventory management and zero customer care. Do not trust them.

I have been shopping at the Garrat Lane branch of Arrow Electrical for several years and have usually found their products to be good value and well made, and their staff to be helpful.
However I recently bought three brass bulb holders from them, and on trying them out at home I found them to be defective; I tried all three out and each time they blew my rings circuit, mainly because although I had secured the wiring securely to the switch terminals each time they were assembled in place either the live or the neutral wire came loose and caused the short.
I took them back to the store and told them they were defective and not up to the usual standard of bulb holder I have been using for years (I suspect they were some cheap Chinese import, probably made by “slaves”).
Rather than accepting my complaint, the manager became extremely defensive and told me “we have been selling these for years” (they haven’t) and no one else had ever complained.
To cut to the chase, he reluctantly agreed to refund me.
All very well, but it left a sour taste and shall now think about buying my products elsewhere.

Crazy expensive delivery charges, and still arrived late, didn't reply to my email asking why and to cancel my order,
Definitely one to avoid

Very friendly and knowledgeable staff - Asad is especially helpful. I recommend this 5* service.

Bought the wrong thing on a Saturday and Vimal helped me promptly cancel and refund the order

I ordered 5 Wizz light bulbs, and they were delivered by DPD the next day. They were reasonably priced. Very good and efficient service. Will use them again.

Very good customer service

Very happy with the efficient and prompt customer service. Would definitely order again. Had a small issue but it was resolved quickly.
Website is easy to use. Good quality products.

Great products and responsive after sales support. Thanks especially to Vimal in websales

I ordered a box of lights which on reflection were too big for the job. I realised after the time period for returns set out in the invoice.
I spoke with Arrow and after a constructive conversation they agreed to reimburse me less a handling charge.

I have made a number of orders for spot lights and always had lightening fast delivery and a product as described. Where I have ordered incorrectly, the returns process was straight forward and reactive. Special word to Vimal who supported this. I would highly recommend this company.

I accidentally ordered the wrong outdoor lighting. My return was dealt with swiftly.

Great range of goods, great value and amazing customer service - one of our items was not in stock and Vimal reached out to help me find an alternative and spent time time making sure we had the best value solution. This kind of attention to detail and customer care makes such a difference

I ordered a light fitting from Arrow and it did not fit the connection in the Kittchen due to an error on my part. Arrow customer services were easy to contact and I returned the part and was provided a refund

Very helpful websales staff who sorted out technical issue I had

Vimal did a great job sorting out my query and went over and above in getting the goods to me quickly. Many thanks!

I bought downlights from Arrow Electrical, and they were very helpful — especially Vimal. He’s fantastic and always goes the extra mile to help customers. I’ll definitely be coming back. He helped me a lot with the design, always listened carefully, and offered great advice. I’ll definitely be coming back. Thanks, Vimal!