Gem Wholesale Omdömen 141

‼️AVOID‼️.❌❌ AVOID ‼️

I was very disappointed with the pallet I received from GEM Wholesale Ltd. While they do state that these are customer returns and that they don’t guarantee condition, that disclaimer feels like a convenient shield against accountability, not fair transparency.

The pallet I ordered was advertised as a mixed returns load, yet:
• Roughly half of the items were clearly faulty or completely unusable — not just a few out of place returns, but genuinely trash that I had to throw away. RUBBISH!!
• Many of the remaining items were in terrible condition, with severely damaged packaging, missing parts, or visible signs of previous DIY repair attempts.
• The whole pallet had clearly been “cosmetically arranged” on the top to look fuller and more valuable, while most of the bottom was low-quality garbage — exactly the kind of stuff other reviewers have warned about.

Some sellers of return pallets are clear about risk and realistic about what returns mean. This wasn’t that — instead, it felt like an attempt to mask poor quality behind the usual “no guarantees” legal language so that the company avoids responsibility.

There are other reviews on Trustpilot where customers report broken goods, misleading condition descriptions, and difficulty getting support, which makes me believe this is not an isolated problem.

‼️Bottom line: If you’re expecting anything close to sellable stock based on photos or descriptions, prepare for a rude shock. This was not a good buy and ended up being more waste than value.

P.S. GEM Wholesale Ltd please don’t reply with “ I’m sorry to hear that but…”
because we already know that it won’t be last time. You will continue to sell rubbish return, not customers return.

DO NOT USE SCAMMERS SOLD ME A FULL PALLET OFF BROKEN RUBBISH!!! NOW IGNORING MY EMAILS!!!!!!

Professional, well organised business. Very easy to do business with. You can trust these guys. Great service - would have no hesitation recommending this company to others.

Sold Me Junk as “Grade 1”
Bought a “Grade 1” box — got damaged, incomplete, used rubbish. One key item missing parts. They offered a refund, then pulled it when I mentioned the law. Hide behind B2B terms to dodge responsibility. Dishonest grading, zero accountability. Avoid.

To start off, this company is just a front to get rid of their crap and make a margin on it. They sell the good stuff themselves and package up the rubbish to flog to the plebs — their words, not mine. It’s a complete scam: inflated prices and 90% junk. STAY WELL CLEAR OF THIS COMPANY IT’S A MASSIVE SCAM THAT’S BEEN RUNNING FOR YEARS!

Really bad quality of clothing. Holes in tops and bad stains on other items, was also refused a refund

i ordered a pallet form this company and incl vat+shipping, it cost me £603.i made around £400 back and the rest of the items were just garbage. they are extremely overpriced for their pallets and really leave no room or a reseller to make a good amount of profit. i was actually looking forward to the pallet as well as i heard good things about this company but they were extremely disappointing. would definitely not recommend. The company is a complete scam for the price that they ask for.

Been buying from gems for a while, first through my ltd company and now as a sole trader. In the past they have been ok, I could make a few pounds here and there. I was relatively satisfied with what I was getting. But last two pallets of radios/ headphones has really disappointed me. I've had lots of items missing that have been listed on the itinerary and also box's with nothing in or the wrong item in the box. It also seems strange that the items missing are 9 times out of 10 the more expensive items. I can eccept items not working its the risk you take but items missing is very frustrating.

Bought a pallet, paid over £350 and got a pile of junk. This site is a total scam!! They offered a paltry £50 refund ! Tried threatening me if I took legal action for mis describing goods, not a problem they can explain themselves to the courts. They only take bank transfers because that way the payments can’t be reversed so buy at your own peril. Make no mistake you will lose your money and have to go through the legal system and trading standards just as I am about to do. Gem you think everyone will pay down and take it but not me

Great company with customer satisfaction at the forefront of its operations!
Friendly staff who are attentive and extremely helpful.
Top notch service!!!

As a trader i have used several dealer wholesalers for many of years and this by far the best very happy with my stock from this company, with easy transactions and also all grades explained.

I would like to say thank you to Paula and Eddie for helping me resolving a situation I had with a pallet I ordered. They were both professional and even tho the issue with my pallet end up in me losing money they both were very helpful and provided me a good service.
Thanks again

THIEFS NEVER BUY FROM THIS SCAMMERS…
THIEFS NEVER BUY FROM THIS SCAMMERS COMPANY
18 jan i bought three coats looks like i have been scammed

SHAME ON YOU

I had an exceptional communication experience with the customer support team, as they responded promptly and efficiently. I placed an order with the option for next day delivery, but received an automated email stating that it would take 2-3 days for the package to arrive. Before I had a chance to question this, I received another email from the company apologizing for the mistake in the automated email and assuring me that my order would indeed be delivered the next day. I was impressed by their attentiveness and willingness to acknowledge and rectify their errors. Their commitment to ensuring customer satisfaction deserves a perfect 5/5 rating.

Just received my third GRADE 1 returns lot, The first 2 were great, but it seems grade 1 standards are slipping. This lot had a dented laptop without box and other items without the original boxes. Not sure I will purchase another one, specially now it seems they no longer accept credit cards.

Pallet as always arrive on time containing
As expected

Will repeat purchase again soon

I’ve bought a number of pallets from Gem Wholesale for my small business and the stock arrives as described and promptly. Really happy with communication from Paula who is very quick to respond to emails!

I've been using Gem Wholesale for a year now and they are my regular supplier. Their stock matches the manifest and comes in the condition expected. They have good delivery times and service. Their customer service is excellent, they have always answered their emails quickly and efficiently. Will be continuing to use them!!

Very happy with the pallets of goods received and they even phoned when we placed the first order to check we understood what we were buying, so excellent customer service too.

I’ve used Gem Wholesale for several years and spent thousands with them, and can’t fault either their products or customer service. Their terms and conditions clearly state the grade and condition of items so you know exactly what you are buying. If you don’t understand this then you are an idiot. Their descriptions are always perfect and items received always the grade stated and often better. You can actually get some great items in returns and clearance items are always perfect. This is an honest company so ignore the negative reviews as these are clearly morons who don’t understand what they are buying. Keep up the fantastic work