Anglian Water Omdömen 

Had a water leak at the metre recently which they informed us about because of increased usage. They quickly organised an inspection and a repair and applied a leakage allowance. All of this was very hassle-free and the couple of people I spoke to on the phone were based in the UK, competent, concise and polite. Well done on your customer service 👍

Easiest account closure ever seen. Wasn't counting the clicks, but its taken longer to leave this review than it took to close my account and get a refund started.

Woke up during the night to find a water main had burst along our street. Anglia Water worked tirelessly through the night & most of the following day to reconnect us. They supplied us with several bottles of water while they were sorting out the problem. We are currently being supplied by an overground pipe as they continue to work on the problem. The guys we spoke to regarding when we were likely to be reconnected were extremely polite & friendly. Thank You Anglia Water.

I had a problem with my water bills. I spoke to a young guy called Mackenzie, not only was he very upbeat, helpful & understanding, he took time to listen & resolve my issue. So rare these days, to get great customer service. I hope he is valued by Anglian water as he is a real asset 😊

Absolutely stellar performance by paul from anglian water.we had a very bad problem with drains and he got it all sorted for us.good sense of humour too considering what he had to do.Hes got all the households in my street working properly again.great work

I had an Anglian Water operative visit my home today. I opened the door and said 'hello' but needed to ask who he was, because he was not forthcoming on that key information entering my home. That's something professional services know to do especially when entering a single females home. Despite his rudeness, l offered him a drink and was polite to him. He looked from a distance at the stop tap and immediately told me he was not going to help me. He told me l would need to get a plumber in, before they would consider giving me a water meter. When asking quite calmly how customers are meant to pay for a plumber, when Anglian water is charging a single person close on £100 a month for unmetered water, his response was to condescendingly tell me to 'calm down'. I responded l'm not criticising you, you don't need to take it personally, but what Anglian Water is doing to customers is wrong. So he makes excuses for Anglian Water charging extortionate prices to a single person, then not helping them get a meter installed. Then phones his manager who reiterates that they are not going to help me. Fortunately, another workman arrives at my home, because listening to Anglian Water repeating over and over that they don't want to help me was becoming tiring. I let the other workman in, but the Anglian Water guy remains as if it's his home, still repeating about not wanting to help me install a water meter. Clearly if he does not want to help me, then the polite thing would be to leave, but l had to ask him to leave, so l could speak to the second workman who was there to help. I was forced due to his obstinacy to have to say politely; 'if you don't want to help, then you need to leave please', to which he continued to talk on his phone to his manager and rudely claiming 'she's chucking me out now,' as if my home was his place to come and show as much disrespect towards me as he could! No Anglian Water we are not here for you to abuse, you need to start respecting your customers, especially when you are ripping them off nearly a £100/month for a single person, with an average water consumption!

Last year, Anglian Water stopped our direct debit payments without warning. As the account was in credit at the time, we assumed this was the reason. However, while still in credit, we were suddenly hit with a bill for over £200. We queried this and were given what felt like a very dismissive explanation by a manager rather than any real resolution.

We immediately resumed payments and have consistently been reducing the balance ever since. We now owe less than £100, yet Anglian Water have started sending threatening letters about potential court action despite us making regular payments the entire time. Taking customers to court over a balance under £100, while they are actively paying it off, is completely disproportionate and frankly disgraceful behaviour from a company providing an essential service.

To make matters worse, I emailed them over a week ago and have received absolutely no response or even the courtesy of an acknowledgement.

The entire experience has felt dishonest, aggressive and completely lacking in basic customer care. Anglian Water seem far more interested in intimidating customers than resolving issues fairly or communicating properly. An extremely disappointing company to deal with.

Chloe was amazing. Very friendly, very helpful and great telephony manner. Helped with with so much and made my life a lil easier.

Absolutely disgusted with this company. We have always paid by direct debit and been in credit with our account. Last October when the direct debit stopped, I periodically checked our account which kept telling me our balance was in credit by a couple of hundred pounds and so we assumed that this was why the direct debit had stopped. All of a sudden in February we were hit with this bill of over £200. I wrote and asked what happend and explained I had been checking the account which had money in it. I received a quite unsympathetic snarky email from the manager explaining that they only bill once a year based on estimates and that I had the capacity to check on the app myself what the balance was. She went on to say that this matter was now closed basically dismissing any further communication. Despite saying we couldn't afford to pay the entire amount and despite paying a bit more than usual, we received notification to say we were going to be taken to court if this wasn't sorted. At this point we were sitting at just over £100. We have now paid another payment leaving us at £85 to pay and guess what, we have received another threatening letter with court. We are speechless. Years ago I would assist clients who could only pay £5 a month and Anglian Water were happy to oblige but like everything in this country now, good people who try hard get nothing. Companies like this show that there is zero client respect and if we could move to another company tomorrow we would. Furthermore the chat says its available Monday to Sunday but directly below it says they are closed on Sundays and phones are only open Monday to Friday. Im not sure what else I can say about this company. Disappointed is a understatement.

This company just gets worse in the art of scamming people. They first told me there was a leak, told me they would come out then said they were not coming that delayed things then all of a sudden after an apparent leak they then later write after months and said the leak has been resolved despite nobody doing anything also with no evidence of a leak therefore there wasn’t one. They then shortly after claimed there was a further leak and was ment to put my account on hold that would prevent me from paying a penny and despite this forwarded me over to debt collectors once they had racked my debt up regarding a fabricated leak that they have kept on my account as usage. Yer right 7liters an hour constant, I don’t think so. How can they do this, so I’m told not to pay until the leak is sorted and me not paying is not my fault and they disclose confidential information as to my address and name to debt recovery.

These people are in a lot of trouble and are now trying to scam people out of money due to them contaminating the water. People should be compensated. You try to call them and all you get is South Africa contact centre where the line and signal is awful. I guess they are struggling to pay British people now I’m not surprised with the trouble they are on and it’s very evident why they are just scamming people.

We were having issues with our downstairs loo flushing so I called Anglian water to see if there was something they could do to help. It was quite easy to log the issue and I received a call to help book in an appointment, which again was easy. On the day, a man called Jayden arrived. He was very polite, helpful and happy to help. He advised what the issue could be and was very respectful of our property. He's a star! Thank you.

So I just tried to do the survey AW sent me and I think because it was such a low rating it would not let me continue or save it so I am putting it on here....

Though the person I was talking to was lovely (6 May 2026) she should have noticed my average usage is 3000 ltrs per month and mentioned that in December 2025 it was over 89000 ltrs for the month about 26 times more than usual.

I was away one holiday when I got back a rubber washer in a tap had perished (no evidence it was happening before, no dripping tap) and the tap was spewing water into the sink, no idea how many days it had been doing it, so I turned the water off as soon as I noticed when I was back and get the washer swapped out. That was the reason for the huge water usage in Dec.

I would have thought a large company like you would have noticed it was out of the ordinary and contacted me months ago but also when I called yesterday the girl I spoke to would have mentioned it not just tell me about a huge bill and say it was your normal usage.

I got the app on my phone after the call and did some investigation myself into the usage and bang December was huge.

You would have thought she would have mentioned it and that you guys let me no in Jan .....

I never had miss Fortune. In dealing with such a bad company. What should’ve been a simple water connection has turned into a nightmare due to the fact that there surveyor told me one thing then went back on what he said and now they want me to pay another £500 for him to come out again he lies to me customer service is outrageous, but because they no you’ve got to have them put your water on, they’ve got you over a barrel. Disgusting behaviour. shouldn’t be allowed.

If I could give 0 stars, I would.

We have experienced a major sewage overflow into our property, leaving approximately half an inch of raw sewage covering our front garden, both side paths, and our driveway. It has also impacted three neighbouring properties, so this is not a minor issue.

The situation has been deemed urgent by the Environment Agency, who have attended, taken photos and videos, and confirmed that the sewage has also entered the nearby estuary.

Since yesterday, we have been feeling unwell, which is hardly surprising given the conditions we are being forced to live in. This is a serious health hazard, not just an inconvenience.

We were told a clean-up contractor would attend on Friday. It is now Monday, and despite multiple conversations both in person with the team and over the phone with Anglian Water, we still have no confirmed date or time for when this will be resolved.

We are effectively being left to live in a property contaminated with sewage, with no urgency, no accountability, and no clear communication.

This is completely unacceptable.

the website is awful, keeps crashing and when it works looks like its from 1995 and feels like a risk every time you trust it with your payment information, oh and Anglian Water are frequently and unapologetically polluting the local waterways

Anglian water closed a road for a week to install new pipework and man hole type covering. Within 24 hrs of road re opening the newly installed materials failed whilst being driven over causing the covers to give way damaging the car. Car written off. Anglian water immediately re sighted the covers/system to the grass verge so wouldn’t be driven over. 6 weeks on they’re still refusing to accept liability, trying to push liability onto local council. Meanwhile we are left without a vehicle to get to work/transport children to school etc. Appalling customer service and communication

We had a block drain, TOM came to the rescue. What an absolute outstanding guy 🫶. Very polite, explained everything in detail as he was sorting the problem out.
Great big thank you Tom from Trisha & Denise x

I had a broken manhole cover in front of my car port. Within 36 hours It was replaced, Stuart came to assess it and was very professional and friendly and Russel can twelve hours later with the correct cover and did a great job, again very professional and friendly. I have only good things to say about Anglia water ,

Anglian waters customer service was great, they sorted out an incorrect meter reading and also applied a leakage allowance to my account after finding out my toilet was leaking!

I’m a single person and was being charged 108 per month for water due to them not being able to fit a water meter and now they have drop the price to 50 per month what I still think is a little high but really we are not paying for the water we are paying for ceo who earns £720,000 per year …. What u think is an absolute joke of a wage !!!