All Nippon Airways Omdömen 

World’s worst managed airline. Our flight NH77 from Tokyo to Sapporo on 7 Feb was delayed by 1.5 hours, and now my return flight NH84 is already 2 hours delayed making me miss my connecting ANA flight NH849 from Tokyo to Bangkok. Sitting in the idle plane for nearly 2 hours the crew is unable to give an explanation for the delay, and now just announced the plane needs to refuel because it also does not have enough fuel (for the 1 hour trip to Tokyo Haneda).

They've gone full Ryanair - cheap fairs but then they charge you for either a window or aisle seat - bonkers

Long story short :

My wife, myself and our daughter (3yo) had a 3 weeks-long trip planned in Japan to visit our family. We bought a return ticket with ANA
• I and my daughter couldn't make it and joined later by another way
• Arriving in Japan, my wife confirmed with ANA staff that my daughter and I will be able to use the return ticket
• On the return day, ANA staff refused the check-in and made us pay 731220 JPY (~4900 USD) in new tickets for the same plane, and this, with the most unprofessional staff possible at Haneda Airport, 2 hours before departure (see the full story for details).

The company (after many other reasons we refuted one by one) claimed it's their rule, and refused to take in consideration their own staff confirmed to my wife we could use the ticket.
Without this confirmation, We would have bought another ticket, much cheaper.

We paid, and hopefully we could... else we would have been stuck in Tokyo with a 3yo child, paying for hotels and restaurants waiting for a cheaper ticket, a nightmare in other terms.

Back home, We wrote customer support about it and after a month, they replied they cannot identify the mentioned staff, even though we gave them the exact place, day and time my wife spoke with the person.

Either it's an awful organized airline, either we don't share the same values about making mistakes, assuming and repairing them, I'll let you judge.

In both case, I won't recommend ANA to anybody, neither I will use their service in the future
This plane route is the best way for my family to reunite once to twice a year but I'll find another way, even if it has to be longer or more expensive, not a penny of mine will go to ANA anymore.

Nous avons été victime d'une escroquerie de GOTOGATE qui nous a vendu des places proposées gratuitement par ANA. Nous sommes très déçu qu'ANA tolère cela et qu'aucune proposition de réaffectation sur les sièges que nous avions souhaités ne nous ai été faite alors que ceux-ci sont encore disponibles à ce jour pour un vol en 06/02025. Pour une compagnie Nationale, cela est très éloigné des valeurs éthiques ventées par le Japon : Honneur, Respect,...

THE WORST AIRLINE I HAVE EVER TRAVEL WITH (And I Have Traveled Internationally By Fiji Air, Xiami Air, American Airlines, Jal, Air New Zealand, Quantas,Korean Air, Delta, United, Vietnam Air, Thai Air & Few Other One).
The Seats Are too Small, Hard & Uncomfortable Expecially For Average Passengers & Extremely Terrible For The Ones Are Over Weight .
These People Have To Seat Diagnolly In Order To Be Able To Fit Themselves in The Small Seat.& As The Result Seating Like This,Thier Arms & Elbows Sticking Out Into Nieghburing Passengers Seat Causing Distribunces For Others.
I Am Slim 5,8" ,160 Lbs ,But Still Having A Hard Time Seating In ANA Plane Seats For 10-14 Hours Of Flights. My Reclining Seat Also Very Hard To Recline & That Needed To Be Repaired, . 10 Hours Later Me & An Attendent Finally Were Able To Force It to Push Back Slightly .. 24G Seat Number, 787 Boeing 9 Seats Per Row.
The Food Is The Smallest In Industry & The Lowest Quality & Portion .
There Was No Assistances From Two Flight Attendents (Matsuno N & Sugihara R . When I Did Not Get Thier Help in Controling A Passenger Who Was Combative & Invading My Seating Space & When I Politly Requesting Thier Names. Instead, They Started Arguing With Me, & Bringing All kinds Of Excuses ETC, Eventough There Were Many Empty Seating Available In Our Class..)
In Conclusion It Was A Delayed Take Off Flight Of 11 Hours From Tokyo To Los Angeles & It Was THE WORST FLIGHT, I HAVE EVER HAD.
Shame On The Company ( Biggest Japan's Carrier) That Dis honor Japan Quality Of Service & Workmanship..

Fast jedes Jahr fliege ich mit ANA von Deutschland nach Japan. Auch letztes Jahr, als mein Flug Verspätung hatte und die Umsteigezeit knapp wurde, wartete ein ANA-Mitarbeiter auf mich, zeigte mir den Weg und half mir schnell das Gate zu finden, was mir sehr geholfen hat. Die Flugbegleiter sind immer sehr freundlich und ich fühle mich als Kunde sehr wertgeschätzt. Wenn es während des Fluges ein Problem gibt, wird sofort freundlich geholfen. Der Service von ANA ist im Vergleich zu anderen Fluggesellschaften herausragend, und ich fühle mich immer gut betreut. Als mein Koffer einmal nicht ankam, erhielt ich sofort Bargeld für Ersatzkleidung, was mir sehr geholfen hat. Ich fühle mich an Bord sehr sicher und verbringe meine Reise immer angenehm und komfortabel.

the staff are not accommodating, never fly to this airlines they will ripped you off.i will never recommend this airlines

I don't know why I am writing this, ANA wouldn't read it. For many years, I have flown business class frequently from London to Haneda. I stopped travelling for three years because of Covid and other things. I signed in to book another flight, and my many thousands of "Lifetime" miles has been zeroed. Difficult to phone customer services, even more difficult to phone mileage club. The agent is looking at the same screen as myself and is of no help. Also, I was surprised how much the cabin service has deteriorated. Food is bad, no business class desert etc. The cabin attendants disappear during the flight. If you want a cup of coffee halfway in the 15 hour flight, tough. The attendants don't answer the buzzer, you can't find anyone - this is Business class. The seating is good - the "Room" but that's about it. JAL or BA can't be that bad?

Das Online Check-In Verfahren und die Sitzplatzreservierung von Flügen der Lufthansa, die durch ANA durchgeführt werden ist absoluter MÜLL. Sitzplätze sind erst 24 Stunden vor dem Flug verfügbar, die Seite von ANA eine Katastrophe. Keine Möglichkeit als Paar zusammen zu sitzen, nur 12 Plätze wählbar - sowas habe ich noch NIE erlebt.NIE WIEDER !

I opened a ANA online account to get frequent flyer miles. This was over three years ago. I subsequently never booked a flight with ANA and the online account lay dormant. It has zero balance.
I now want to delete this old account for privacy reasons, e.g. GDPR.
There is not much information in the account anyway, but better to keep things clean.
So I filed a request with ANA. But in order to prove I am the owner of that account their policy is that I'd have to email them:
In order to confirm identification、please upload two of the documents listed below with email. Photo ID is required as one of the documents.
Examples 1. Driver’s license 2. Passport 3. Health insurance card (masking insurance card numbers and identification symbols / numbers of insured individuals, etc.) 4. Basic resident registration card with face photo 5. Pension book 6. Physical disability certificate 7. Resident card or Special permanent resident certificate 8. Certificate of seal registration 9. Individual Number Card (front side only)

This is crazy as that means I'd have to upload, and hence lose trail/control, of some of my most important private data!

ANA's policy is nonsensical.

My sister flew with this airline left the US on Nov 6 and ANA was the partner airline. Her destination was Manila Philippines and had a connection in Japan . I requested for a wheelchair for her as she has hard time walking and was also forewarned that the distance in the terminals in Japan are long . She was put on a wheelchair once she got out of plane and when she was about to board she had to go to the bathroom but the wheelchair attendant did not lock the wheelchair so my sister fell in the ground and has incurred a broken femur and to this day has not been able to walk normally. The incident report was made they took all her details , boarding pass etc but haven’t heard since from ANA. I was the one who booked her hoping that ANA was a good airline turns out it’s a disaster. Am doing this review to get the attention of the higher up to please attend to this incident otherwise legal action will be taken to.

I booked tickets to okinawa from osaka. Their website mixed up the names. I double checked the before proceding with the payment. When i get the e tickets, the mixed up my name and my girlfriends name. Have to wait very long to get someone on the Phone, over an hour. When i told them about their mistake, they wouldnt listen. They made me cancel, i only got a 10 dollar refund. Had to book again, and pay more for the ticket as wel. I would never book here i where someone else. Very childish approach from the company, should be ashamed of themselves. They only care about money.

Quelle déception!
Repas terrifiant d'une qualité pire que mediocre sur ce vol Tokyo Haneda Paris.
Pour le prix en Premium Economy c'est vraiment une déception. Service expeditif
Nous avions pris Lufthansa à l'aller..quelle difference! Repas de qualité, eau à volonté , snacks de qualité.

We flew from Tokyo to Copenhagen. On the way home from Tokyo, The first flight was delayed to the point that we missed our connecting flight from Vienna to Copenhagen.

The airline then redicted us to Zurich, from where we could then take the final plane home.

We were delayed for more than 5 hours, and the airline offered us ZERO compensation.

Our luggage was also delayed both outbound and homebound, because this airline sells plane tickets with way too short transit time between connecting flights.

Stay away and use a better airline operator!

I flew on 3 ANA flights recently although booked through united. I found the attendants on all 3 flights to be very courteous and kind. The flights also had an abundance of kind attendants. The food was very good and the generous offer of beverages was appreciated. My experience with ANA has been pleasurable and I would not fly to Japan on any other airline.

Juillet 2024 vol NH0217
Le personnel au sol j’ai pas aimé leur attitude ! Que à la fin de mon voyage j’en trouve des japonaises désagréables (3 femmes )
Au moment du Check in au counter pour déposer nos valises 🧳 ! On avait le droit à 2 bagages en soute par personne !!! La premier femme plus âgé que les autres trouve un soucis dans le système ( votre vol a été annulé) elle me dirige vers 3 femmes une d’elles reprennes mon Check in ( j’ai l’avez déjà fait online) elle met beaucoup du temps ! Elle demandait aux autres femmes à côté que n’en plus comprennent rien (sûrement des nouvelles employés) puis elle le demande si j’ai des liquides je lui dis oui ! Elle demande à le voir !! Alors que c’est n’est pas son travail !! Je lui montre le sachez en plastique avec 2 petit trucs et un huile cheveux 100 ml d’une marque japonaise très populaire !! Elle fait une tête genre que j’avais pas le droit puis elle lui montre à une autre femme elle aussi prend mon sachet et va le montrer à quelqu’un d’autre 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ j’ai lui ai dit c’est quoi le problème ? C’est 100 ml et j’ai juste ça !!!
Elle dit oui je sais ! Il faut le montrer en sécurité ! Je lui réponds je sais bien c’est n’est pas le premier fois que je voyage !!! Les 3 elles sont pris un temps des fous !!!! Il y avait personne un plus ! Elles sont fait tout un pastèque pour un huile que j’avais le droit et elles s’en mêlent au travail de la sécurité !!! C’est n’importe quoi on dirait qu’elles font ça pour embêter !!!

Puis dans le vol les hôtesses passent trop rapidement en voix basse proposent du café après le réveil mais à peine on peut les voir car passent en courant et si vous dormait même avec la petite table ouverte elles ne vous laissent pas le petit déjeuner ! Plusieurs personnes n’en pas été servis ! J’ai pas aimé le service je m’attendais pas à ça très déçue

Poor experience. Customer service is nonexistent if you don’t speak Japanese. This should be a Japanese national airline, not an international one.

I have flown ANA many times to and from Europe and Tokyo (Haneda). On some occasions I bought it directly and on others it was a shared code with Lufthansa. Flight attendants are very respectful of passengers. The seats are much roomier than other airlines and the toilets are clean.
Like others here on Trustpilot, I did have some difficulties, especially when calling the service office or making some changes. However, this may be due to some policies between the Star Alliance airlines.
In any case, ANA is by far my favourite airline.

Incompetent customer service and no solution provided for their mishap. Ended up cancel my booking for 6 pax! Book the multi-city within Japan for coming Mar 2025, however their domestic flight timing change and hence my international connecting flight is on risk. Spoken to their customer service Ms. Joon (i hope i get it correct), she provides few options however all these options are on my expenses. e.g. Asking me to flight 1 day early and wait at Haneda for 13 hours before the next connecting flight with provide any lodging; request me to change my connecting flight to next day and stay at Tokyo without provide any lodging; request me to flight to Narita and then take my own transport to Haneda; changing to 12:15pm flight but with top-up of $1000+ on my expenses. ANA, I am tourist and working in my country, i do not have ample time to waste for all this meaningless stay. This is totally ridiculous, no solution provided due to their change and yet requesting client to accomodate, is this the Japan soul and working attitude? Afetr nearly an hour talk, still no solution, have to cancel my trip and askign for full refund. Ruining my mood, bad airline ever.

Retour d'expérience plutôt catastrophique et étonnant compte tenu du sérieux annoncé de cette compagnie aérienne.

Vol prévu vendredi dernier, annulé la veille par un sms des plus sommaires ("flight canceled") pour des raisons climatiques
- La communication s'est arrêtée là : la compagnie n'a pas poursuivi les échanges, n'a pas proposé d'échange sur un autre vol, et n'a pas proposé de remboursement.
- J'ai contacté le service client (FR) qui m'a précisé que pour ce type d'annulation, c'était "comme ça". Je dois avoir été particulièrement été étonné par cette réponse, d'autant plus que j'avais justement réservé sur cette compagnie parce que j'ai déjà volé avec, et que, encore une fois, le sérieux de cette dernière me semblait tout à fait correct.
- Résultat : obligé en catastrophe de reprendre, à mes frais et sans aucune autre communication de la part de la compagnie, un billet (cher) sur une compagnie concurrente.

Donc me concernant, ANA, c'est juste terminé.