All Nippon Airways Omdömen 162

Lufthansa flight HND FRA booking 2026/4/21.
Booking Y5KQGU, Lufthansa 4308, operated by ANA. Fourteen hours wearing a winter jacket due to the cold during the flight.. Very friendly and helpful staff. Delicious meals.
The delay wasn't really a big deal.

I had a frustrating experience on the ANA website. The booking process was lengthy and cumbersome, and after spending considerable time entering all of my information, I encountered a system error at the very end during checkout. Not only did this prevent me from completing my booking, but it left me unsure whether my payment had been processed or my reservation was saved. I had to start the entire process over on a competitor's site. For an airline of ANA's caliber, this level of technical reliability is simply not acceptable. I hope these issues are addressed soon.

My experience with Nippon Airways has been excellent.

I would especially like to highlight the punctuality of their flights, which has been impeccable at all times. In an industry where delays are quite common, their reliability and adherence to schedules are truly appreciated.

In addition, the onboard service has been of very high quality. Both the in-flight service and the products provided. The friendliness and professionalism of the staff really make a difference and contribute to a very pleasant travel experience.

Without a doubt, a highly recommended airline, especially for those who value punctuality and great service.

The worst of customer service , impolite domineering, refusal to compensate does not mean being impolite. Their external reps are rude authoritative. If things go wrong good luck. They wont even pay their hotel to Tokyo airport bus fare despite their delays. Took me months to recover 60$. Stay away if you can.

I have been attempting to book directly with ANA for over 24 hours. Their website showed me a price of $10,415 CAD dollars for 2 travellers in PREMIUM ECONOMY with a full flex fare.

This would have been fine except I could not finalize my booking, I stayed on the phone for 2 hours plus. First agent couldn’t hear me and hanged up the call, second agent said the price had changed on “their end” from this to 16K PER TRAVELLER. Outrageous business practice!!

They very likely have dynamic pricing on their website or they expect people to call and jack up the price.
I am at my wits end and will probably book with a third party. This has been the worst experience ever.

We were transferred onto an ANA flight from Tokyo to Stockholm because of a strike by Lufthanser. We were unable to check in online as the site just didn’t work. When we arrived at the airport we were told we would be unable to sit together. Whilst we understood this may be the case we didn’t expect to be in two separate business class cabins. We asked the flight attendants if they could request either of our adjacent travellers, who were clearly travelling alone if they would swap seats. We got a point blank no they wouldn’t ask. Having paid for business class at great expense we were both extremely unhappy. We both felt we had been placed in solitary confinement. We do think the flight attendants could have been more helpful. Customer service in negative figures.

I traveled from Tokyo to Perth on15/04/26 Wednesday on NH881 . Myself and Wife on seat no 28A and 28B , The crew ladies were very racist against us it was terrible trip for 10 hours. I would never fly with Air nippon Airlines again . This needs to be addressed with the high ranking officials ASAP. They can also contact me any time on my Mobile 0458391314 or contact me on my email ) My name is VIJAYAN DURAI . I am Australian . This was the 1st time I ever travelled in ANA it was a terrible .experience

I hate it can't book any other they give us normal booking when we're a prenium member what is this stupid airline

The flight from New York to Tokyo is very long, 14 hours. Of course, you want to have some entertainment. ANA Airlines offers internet access for the entire flight for $21.95. I paid for it, but I couldn't connect. It's not that the signal was weak; there was none at all! I emailed the company to explain, and they replied that I had used the internet for the entire flight. Of course, there was no talk of a refund. But not only was I unable to use what I paid for, I was caught in a lie. I'm 71 years old. I'm an adult and I take responsibility for my words. Overall, my interactions with the airline's representatives left a very unpleasant impression. Don't repeat my mistake; don't buy internet access; don't ruin your mood. I will never use ANA Airlines

I am writing this to warn anyone traveling with elderly family members on ANA. My parents (80+) were subjected to a 10-hour maintenance delay at the gate. Despite their age and the extreme duration, ANA provided no proactive assistance or rest facilities.
​The physical toll of a 10-hour gate delay followed by a long-haul flight led to a medical emergency and hospitalization upon arrival. When we sought compensation for these direct damages under the Montreal Convention (Article 19), ANA used every possible jurisdictional loophole to deny the claim. They offered a derisory JPY 8,000 (~$50) and then refused to communicate further, hiding behind the fact that they are a non-EU carrier to avoid consumer protection laws.
​ANA’s 5-star reputation does not apply when things go wrong. They prioritize legal technicalities over the safety and well-being of vulnerable passengers. Do not expect them to take responsibility for operational failures or the resulting medical consequences.

Great staff at the airport ánd in the plane. Good food and a few perfect landings. All within the scedule.
Perfect airline.

It was not possible to check in on the site, whole day was a server error.
No one from personal could register us. At the end they gave tickets in different parts of a plan and around a toilet

We booked with ANA as supposedly this is in the top 10 global airlines but were disappointed by our experience of travelling with them to Japan and back. The check-in process in London was a nightmare, each passenger needed to be checked in individually and the same for the luggage. Not something you have to do with other airlines. On board, the experience was similarly disappointing. Seats were quite narrow and very uncomfortable for a 14hr flight. The food was by far the worst I have had on any airline. Small complimentary things which are often the norm on other arilines when flying long-haul, such as slippers, single-use toothbrush and toothpaste etc, were not provided to passengers in economy class. Only good thing about the flight was the bigger screens but the selection of movies and content was not great and was heavily intended for Japanese passengers.

On the return trip, we experienced significant delays dropping our bags. Staff at the Itami airport in Osaka were painfully slow. They took almost 30 mins to check 4 bags and print boarding passes. Again the issue seems to be the old and outdated system that ANA uses requiring the process to be repeated for each passenger. Somewhat non-sensical! Food on the return flight was even worse and I would question if it was edible at all, it looked and smelled disgusting. They did not have enough of the meals for all the passengers which is simply poor planning.

Boarding was also done quite late meaning each flight was actually delayed by 15-30mins as standard which is not unusual with airlines but for a "premium" airline from Japan my expectations were somewhat different.

Overall very disappointed by the experience for the price paid especially when compared to other airlines in the region like JAL, Korean Air, Singapore Airlines etc.

Finally, the pilot must have been new and inexperienced on the return flight as both the take off from Haneda and the landing at Heathrow were the worst I have ever experienced. I genuinely thought we were crashing at one point. Absolutely terrible!!

Flight NH108 from Tokyo to San Francisco – very disappointing baggage handling experience.
Upon arrival, I discovered that the handle of my $1,700 RIMOWA suitcase was damaged. I reported it immediately at the airport and completed a claim form.
ANA first offered to send the luggage back to Tokyo for repair, which would take 3–4 weeks. That was not practical. They then offered only $40 if I chose to repair it myself, which is completely unreasonable given the value of the suitcase.
After nearly an hour of discussion at the airport, staff agreed to reimburse the full repair cost with an invoice. However, a few hours later, I received an email stating that I needed to get repair approval before proceeding — which contradicted what was agreed and what I signed at the airport.
I explained that I do not live in San Francisco and cannot make multiple trips just to follow inconsistent procedures. After further back-and-forth, they again confirmed reimbursement without pre-approval. By this point, the experience was frustrating and unnecessarily complicated.
I decided to repair the luggage at my own cost and stop dealing with the process.
This level of inconsistency and poor communication is not what I expected from Japan’s largest airline. Very disappointing customer service experience.

Terrible customer service, unhelpful call centre and glitchy website.
I had a family emergency and needed to change my business ticket, I was met with very rude unhelpful staff. They wouldn't adjust anything ( i also offered to pay the fare difference), I could only book a whole new ticket and forfeit my original. So I booked a new ticket with Singapore airlines instead.
Beware of ANA

Ho volato con questa compagnia per la prima volta per Tokyo . Puntuali e personale gentile e disponibile nel possibile a soddisfare le richieste del passeggero. Cibò a bordo abbastanza soddisfacente .

I called ANA customer service for some questions regarding flight info and found the agents from the Philippines to be unprofessional in their tone. I had to call twice because one of them pretended they couldn't hear me and keep putting me on hold. You can also hear them talking LOUDLY over each other while getting assisted on the phone. The most passive aggressive tone when asking for help about flight details.

ANA's check-in staff would not let my family board our flight as a result of their incompetence and ignorance of Yellow Fever Vaccination certification/documentation. They displayed a terrible lack of knowledge and a very pedantic, inaccurate interpretation of the content of our documentation.
They disallowed us from boarding the ANA flight at a substantial cost and at great inconvenience to us. Days later, having booked new return flights with different airlines, we had no issues when we presented the same Yellow Fever documentation to Thai Airlines check-in staff. I certainly would not recommend ANA.

I believe the pilot handled the plane with great skill, providing a smooth and comfortable experience.
The crew's care and attentiveness made the experience even better.
I was especially delighted by the vegetarian meals—they were truly like fine dining! A heartfelt thank you to Hideki Takayama for creating such delicious dishes.

I'm already looking forward to flying with ANA again next time!

This airline has no integrity, when things happen they really don't bother. my flight was cancelled by the airline due to unforeseen event, therefore I'm eligible for change of flight. But the replacement they given is really out of selection due to my work schedule. ANA don't have the flexibility and is very demanding when it come with Involuntary Flight change. They just don't bother at all, the attitude given was just take it or leave it. I definitely won't be taking ANA anymore, customer service handing is way below the standard