All Nippon Airways Omdömen 

Flight attendants are great but the operations and management are horrible! First, multiple delays on both connecting flights from Houston to Tokyo and Tokyo to Ho Chi Minh City. Way more than 6 hours of delay.

On final flight to Vietnam, sick passenger happened so they stopped in Okinawa and we were stuck on the plane for 2 hours. Then, instead of continuing the flight to Vietnam, they returned around and flew back to Tokyo! Everyone ended missing a full day. Their operations and managerial decision are very bad. Even American based budget airlines are better decision-makers. Me and my people will never fly them again. Last, the $20 refreshment compensation was a big joke and slap to all passengers' faces.

Lors d une vol aller retour Paris Tokyo avec une escale retour Osaka Tokyo pour le retour, j ai été victime d escroquerie, de vol de coordonnées bancaires, d intimidation et d humiliation par la compagnie et ce alors qu ayant payé un surclassement pour le retour de façon à être sereine après un voyage que j avais beaucoup apprécié.
Alors qu avec un ami nous avions les mêmes bagages, soit 3 dont 2 compris en soute gratuitement, lui s est vu normalement facturé d un seul bagage alors que n ayant pas payé pour un surclassement. De mon côté malgré le surclassement, je me suis vue facturée 2 bagages supplémentaires, l hôtesse, d une parfaite incompétence m a même volé mes coordonnées bancaires complètes, notant sur un papier n°, nom, date de validité et 3 chiffres au dos me sommant si je résiste de me faire manquer mon vol. Le service client à ma rentrée a été tout aussi condescendants et déplorable, n a rien voulu entendre et a confirmer que tant pis pour moi pour les coordonnées bancaires, pour la surfacturation, les humiliations et la discrimination.
Une compagnie vraiment à éviter a tout prix, ils ont peut etre été bons un jour mais je ne peux que vous conseiller d en prendre une autre, sachant travailler et faisant preuve de respect pour ses utilisateurs. Cette compagnie a l instar du pays qu elle représente n a rien de correcte, ni de respectueuse, ni de compétente. Des méthodes dignes de la mafia, avec une condescendance qui donne envie de vomir.
Fuyez, fuyez, fuyez!

I fly 26 weeks per year for work; over 50+ flights

99% of airlines are fair and reasonable when it comes to paying for an upgrade

ANA is the 1%

The bid system they utilize does not work, even at max bid

Their website only allows you to pay by miles to obtain the advertised upgrades, and instructs you to go to the counter at the airline day-of to purchase an upgrade

The upgrades are typically $675usd from economy to premium

This week, at YVR, the agents running the check-in desk quoted me $4000cad to obtain the upgrade my max bid failed to climb

They said it's a premium because I waited to the day of my flight

I didn't. Their systems forced me to

Greedy, archaic, unreasonable

JAL is 100x better

The seats are comfortable, and roomy, the food is ample and above average for "Airplane food". US based airlines have much to learn. I will try to fly ANA all the way to Thailand next time.

Ana offers a free 32kg check in for 2 pcs of luggage, however, they only allowed 2 pcs, even if the total weight is far lower than the 64K ( 32kgx2). This is applied even to biz class passengers.

Almost all airlines count by weight. It’s ridiculous. ANA is just making life difficult for everyone. They are having this policy to turn away customers like myself, flying my family of 7 with return biz class tickets. I will never fly ANA anymore, as for the same amount of money spent on airfare, you get your rightful treatment from so many other airlines.

Flug top - Website Flop

Positiv: Flug ist super gewesen, leckeres Essen, genügend Platz und sehr nettes Personal. Das war 2024- daher wollten wir wieder mit dieser Airline fliegen…

Negativ: katastrophale Website, während der Bezahlung ist die Website zusammengebrochen. Geld wurde abgezogen aber keine Tickets generiert. Der telefonische Kontakt mit dem Service : unfreundlich, es wird einem Unterstellungen vorgeworfen und man fühlt sich nicht ernst genommen. Stattdessen bekommt man mitgeteilt: da wird nichts abgebucht, da nichts generiert ist - Man solle ruhig bleiben es handelt sich ja nur um einen überschaubaren Betrag….. 3000€. Was für viele Menschen sehr sehr viel Geld ist !
Ich bin wirklich sehr sehr enttäuscht und habe nun die ganze Arbeit das anderweitig mit meiner Bank zu lösen. Ich werde über die Website nicht mehr buchen… das ist die Konsequenz.

My husband and me fly buisness ....the way to go the cabin crew was so so rude I couldn't believe this was happening and they change our aircraft for a very old aircraft. They made the person next to me change place but to in purpose don't give it to my husband ( I have phobia of airplanes) old plane old tv not comfortable buisness class but Japanese food was delicious on board. We don't travel to get treating with rudeness so we won't travel anymore with them!

Awful airline.
In 2018 my wife and I flew to London ex Sydney, business class via Ho Chi Minh with Vietnam Airlines. Vietnam Airlines are leaps and bounds ahead of ANA.
With Vietnam Airlines we were assisted through the airport, collected by a shuttle and taken to our hotel, all arranged by the airline, we were also supplied dinner at the hotel and then shuttled back to the airport and again met by our assistant who guided us through check in.
More recently we flew Business Class to Seattle, ex Sydney via Tokyo with ANA…
Very different experience.
Vietnam Airlines got us to London and home from Paris for a total of less than $9000 AUD, business, with layover hotels and meals and transfers. No such service with ANA. $15,500 AUD… no hotels during the 30hour layover, sort yourself out.
Then, on the flight, ANA’s 787 has almost zero storage space, narrow seats and the cabin temperature was set too high. There are no individual overhead vents??? so you have no control at all of your own climate control. Luckily I thought to carry shorts in my carry on luggage, I changed into shorts, took my shoes and socks off and spent the majority of the flight fanning myself with the safety card.
You can usually get warm but there’s only so much you can do to cool down on a plane. Where are the vents?
Food was ok. IFE was fine but my Tokyo to Sydney flight IFE controller was barely working.
I won’t fly ANA again.

Haven't even flown with them yet and I have to give them a 1* review. Honestly, even the most budget airlines have more functional systems than this awful company. The website barely works and is not something that is fit for purpose 20 years ago let alone today. Seat reservation just doesn't work despite me trying to give them money to pay for seat reservations. There is zero customer support, there is an email and a chatbot neither can do anything related to your booking whatsoever. The only customer support option is to call an international number. EDIT: I submitted a complaint, it takes 2 weeks to respond. There is zero customer service here. EDIT EDIT: Got a template response pretty much 2 weeks later saying to contact their support number which is international. Honestly I hope this company goes bankrupt worse airline I've ever experienced. AVOID FOR THE LOVE OF GOD AVOID.

安心、安全で素晴らしい航空会社です。いつも気持ちよく利用させていただいています。最近、上級会員へのサービスが改悪続きなのは残念です。

Absolute joke of an airline. When we were about to depart, they told us that there was a maintenance issue and after 4 hours they gave us mixed stories. Engine failure, wrong plane was sent, etc. No alternatives, no communication or support to get us to our committed destination where we made other bookings. My first holiday where I saved up for weeks and I received this. Absolute joke.

Tokyo-Frankfurt.
Leider nicht so gut. Essen war furchtbar. Auswahl an Filmen etc begrenzt. Es war nicht möglich vorab ein upgrade zu buchen

Worst user experience ever. Extremely hard to navigate and find things like booking flights, checking miles or even logging in. Wtf.

I understand there may be cultural differences but if you want to have international coverage you need to understand how user experience works in the rest of the world. Its painful.

My husband visited me here in Philippines,he will flight back to state last October 13,2025 he will fly at 2:40pm,we arrived at NAIA T3at almost 12noon,we directly go check in counter,the staff took his passport and confirm his flight destination but the staff denied him to check in because of name of the itinerary didn’t matched to his passport,so we called the Expedia where my husband booked his ticket,so the agent in Expedia explained and talked to the staff,the staff instructed the agent to put some remarks that the name of the passenger is the same name in the passport,so the Expedia did what the staff instructed we think everything will be okay after but after hour of fixing the name of my husband still didn’t updated in the system of the airline,so the staff said that they can’t check in my husband because of that issue,and they hang up the calls from Expedia,we don’t know who hang up cause the staff is the one holding my husband phone ,in that time where upset because after an hour of waiting they deny my husband and didn’t give us any ways or any hope that my husband can fly that day,so we speak to the supervisor,Ang she’s kind a rude,her eyebrows rise up,yes my voice little high pitch and my husband too,because after an hour they just simply say that we can’t do anything and they can’t check in my husband ,me and my husband fly to Singapore last September 24 using the Expedia but the other airlines didn’t give us a hard time but in ALL NIPPON almost my husband didn’t fly back home,his job is waiting,,and what we really mad is when we call back to the Expedia to cancelled the ticket for that matter we find OUT THAT THE AIRLINES ALREADY CHECK IN MY HUSBAND,so we were really surprised and we came back to the counter and the lady told me that the supervisor instructed her not to talk to the agent,I am in the phone talking to the agent,and I tell to my staff that the agent said that u check in my husband already and it’ show in there system,so she went to the supervisor again and after a few minutes,she told us that it is updated already,my question is why they check in my husband without given the boarding pass?and they didn’t even bothered to informed us ,what if w didn’t called right on time to the Expedia do u think my husband can fly that day?it is allow to check in the passenger without given a boarding pass?and for the first place they deny my husband because of the name didn’t match?and to the supervisor she’s rude to us and they are laughing,is that the way they handle a customer?insted of given a solution they just provoking us,and didn’t even bothered to help us,is this the way they trained?we are really disappointed how they treat a passenger,overall I’m glad that my husband arrived safely but at the same time upset of what we experienced on that day,if we didn’t called right on time,my husband can’t fly and who would be blamed?

The absolute WORST company (not only limited to airlines).

Booked a flight with 4 legs, 2 legs outbound and 2 inbound. I needed the second inbound leg of the flight modified to a later date. They confirmed it was modified and charged me $50. 2 weeks pass by, the flight modification I paid for was cancelled, without notice by me. I called back, got transferred 4 times, waited on hold between all calls 6 hours. I recorded the call myself, confirming they cancelled a flight modification I paid for, without any request from me to do so. Made another call attempt with a supervisor this time for assurance-assistance, only to discover an unsuccessful rebooking confirmation for the inbound second leg AND cancelled the entire flight (the other 3 legs) during this process. Again, without any request from me to do so. Making it both extremely difficult, and costly to rebook the entire itinerary. I recorded the calls! No apologies, no accountability. Just transfers, waiving and dodging fault, and acting like they can’t hear me on the phone to get me to hang up. This ensues after hours’ long back and fourths with the representatives. Here I am on an urgent booking for my dying grandfather in Japan, thought ANA would be reliable. Used twice previously smoothly.
-I now find much of the staff to be some of the most incompetent, inconsiderate ans cruel bunch I’ve ever encountered. Even an AI agent could’ve been of more assistance than the inconsistent robotic-scripts and actions carried out by the representatives. AVOID.

I have never been so mad at an airline. They wouldn't let us on our flight being 45 min early. They also wouldn't let us refund the tickets but make use wait a literal 24 hour. They were rude and unhelpful in any resution. Told us they do not help with a hotel or food or anything. We argued for over 40 minutes while our plane sat there. When we tried to get a different carrier they said they only refund tax trapping us or losing almost $900. This airline is trash, Japanese customer service is something I have heard so much about, taking care of customers. They didn't do a single thing to help and refused to escalate the situation. Their customer service number? It goes to an answering machine. NEVER. USE. THIS. TERRIBLE. AIRLINE!

Beste Fluglinie die ich je geflogen bin! Absolut Top !!!!!!!?!

Shocking experience. My sons booked 2 return flights from Sydney to Tokyo, due to unforeseen circumstances they had to change flights. After many calls they were told it would cost them another $6000 on top of their original $3000 each to rebook their Premium economy seats, so in total in would cost them $9000 each. What a total joke of a money grabbing company! The company was willing to change their premium economy seats for economy seats for the original $3000 that they each paid, wow that’s good of them!

App consistently broken. UX UI is non sensical. Customer support is virtually non existent. If you must fly Ana you should be ok and prepared to be entirely self sufficient and not require the use of a mobile platform for any reason at any time.