All Nippon Airways Omdömen 

They are thief's. They stole my channel perfume and a saint Laurent bag which I received as a gift from my brother while coming back from USA. Washington to Sydney flight layover at Tokyo. Disgusting people

This airline is bad , in an emergency I tried to change the dates, they are not allowing me for my emergency situation. If you see ANA don’t fly with them a waste of money.

Dopo 14 ore di volo personale di cabina ancora professionale e sorridente a fronte delle richieste dei passeggeri. Non è da tutti. Volo NH 217, Tokyo-Munich.

ANA charged me 684.00 for a flight I booked—then no reservation, no email, and never issued a ticket! Finally got them on the phone... They did not even an offer to re-book me, but only a refund. I needed to dispute this with my high end card, but still 11 days total to get my money back! All airlines and services are great until there is a problem—then you find out who they really are.

I took a recent flight with ANA alongwith my child. We were both booked on the same booking. However when we checked in our first flight was okay but the connecting flight from Tokyo to New York is where the problem started.

My child and I were separately seated which I cannot comprehend how it is possible for an organisation to not understand that minors should be alongside their guardians all the time. Mind you our flight was over 10hrs long and we were seated separately. Just try and imagine what the child would have gone through in ways of security and peace of mind.

What was more disturbing was the fact that I had requested ground staff to look into moving our seats next to each other and I was told the flight is full. I even offered to pay for an upgrade and the answer was the flight is full and try to swap with other passengers once you are on board. My child was distressed and did not want to board this long flight. Now we are on board and I find that non of the passengers would swap their seats and the worst part was there were vacant adjacent seats. Really poor service and while I was loosing faith in the airlines customer service, I tried one more time requesting the crew to kindly make an arrangement to get me and my under aged child be seated together as there were not 1 or 2 but few adjacent vacant seats. The first crew member said he will ask his flight manager and then both of them came back and refused to change our seats. I offered to pay for upgrades if money was the cause and I got no as a plain answer.

There was no empathy in their responses and I felt like my concern was not their priority at all and to them having a child be separated from their parent for a long flight seemed to be an okay thing to do even though they could have easily swapped our seats.

I tried to reason with them one last time and then followed it by requesting to make a complaint about their practice. The flight crew brought me a complaint form and asked me to file a complaint. I most definitely filed a complaint but things still not work well.

The customer service person responded to my complaint within 48hrs and mentioned that there was no request made when booking the flight to highlight that my child needs to be seated next to me. Are you kidding me what has happened to airline industry this is basic common sense that kids sit with their guardians right? To answer this when I had made the booking my travel agent had specifically booked my child and me next to each other with my child being at the window seats for all our flights and me on the middle seat next to her. However, ANA changed it and didn't understand the basic that families should not be split especially when it is an under-age child or minor. The customer service did not apologise for the inconvenience and blamed me for not highlighting that my child and I need to sit next to each other. Seriously I didn't know that this was a special request for this airline as everyother airline books families with young kids together.

There insensitive approach and not helping even though they had vacant seats and when I had even offered to pay for upgrades to be seated with my child was totally horrible for me to understand or come to terms with. I work in Heathcare and for us keeping families especially young families together is a priority but this airline does not understand this basic human needs.

I would not recommend this company to anyone with young kids.

I was flying from Singapore to Haneda Tokyo flight NH844 on the 15th of July 2024, flight time 2210. While trying to check in around 20:15 at one f the kiosk, I was unsure whether my baggage would go all the way to JFK, New York which was my final destination. I approached a staff there ( a lady whose sole role was to assist passengers like me), she raised her hand indicating that I should not approach her and quickly looked the other way. A young, helpful gentleman came and assisted me after some time. While trying to put my luggage through, the scanner was not reading my passport; once again a middle aged, slightly over-weight gentleman stationed there ignored me and did not assist me at all. I am Indian and could not help noticing that every other South East Asian passenger was being attended to by him (their baggage being lifted and put on the belt). This is the first time in in my 25 years in Singapore that I thought my race was an issue. This was especially disappointing (in today's day and age of DEI) as I was a customer of ANA just like the others and both the rude lady and the unhelpful gentleman were a part of the service industry and represented ANA. In the connecting flight from Haneda to JFK my Hindu meal comprised of four crackers, yoghurt and a tiny slice of cake. I once again could not help but wonder how ANA could serve a full ticket paying customer such a meal. I fly frequently from Changi, Singapore to New York and have decided to fly SQ, Turkish Airlines, Emirates or any of the several other airlines whose service has been impeccable. I WILL DEFINITELY NEVER FLY ANA AGAIN!!!!

Im surprised at the reviews here. Not that ANA has only 2 stars. But that they have any stars at all.
Supposed to fly my mother over to visit me in Japan when I lived there. Shes 86. This was during the summer when a massive heat wave came to Japan. I was PRODDED and CONTINUOUSLY prompted to purchase travel insurance when I ordered my ANA ticket. I was told I was risking my entire purchase if I didn’t get travel insurance. A pathetic fear tactic. “Plans change”, the text said. All the text and examples gave the impression that the flight could be cancelled for any reason. Weeks before the flight, I cancelled the flight since there was a confirmed heat wave expected and I knew my mother would likely not survive the trip.
I had a good reason. Even had a doctors note as they requested. Claim refused. And ANA? they made sure to tell me its not ANAs problem.Spent a lot on their tickets. ANA did not refund more than a paltry amount, and their insurance partner did not pay out one dime. Thats their policy. Get you to agree to join their insurance and scare you into buying it, in concert with ANA on their website, then point to some obscure sentence on page 412 saying why they cannot reimburse your flight. And ANA? They partner with expedia, who partners with this AIG insurance. All 3 , billon dollar companies. Take a look at the boilerplate language they will use to deny your claim:

While we certainly can empathize with the circumstances that prompted you to place a claim, we have reviewed your request and we are unable to extend payment with the information currently available to us. Your policy contains named perils, meaning that you are indemnified for specific reasons listed in the plan. Upon reviewing your claim, the reason provided is not a listed peril within your policy. Our decisions are based solely on the available information you submit and the Terms and Conditions of the plan. If there is any other information that we are not aware of that you feel would allow us to provide you with coverage for your Trip Cancellation benefit and in compliance to the terms of the plan, please let us know.

My mother had a doctors note. Didnt matter. And ANA? What a sick airline to 1) partner with this pathetic excuse of an insurance company via expedia that reminds me of Great Benefit insurance company from the Rainmaker movie, and 2) keep most of the money from an 86 year old sick woman so they can pad their bottom line with 10,000,002,000 instead of 10,000,000,000 alone, while pawning off the situation to AIG. REal compassion displayed by ANA here. Guess who paid for ANA through taxes for govt subsidies for COVID to save their business. Too bad ANA didnt feel it necessary to extend any of that benefit to the same customers who helped get them their success in the first place. A sick greed-driven airline with sick partners that should be avoided at all costs if possible. I'd just as soon take a dinghy next time I have to cross the Pacific.

Booked a flight from Saigon to Houston. Flight left but had to return due to mechanical issues. No issue with that in itself but ground crew told the passengers to "go home" and wait on an email. I was 8,000 miles from home. Went back to family house, I got on the phone with customer service to find out how to get home. They insisted that I got on the flight to Japan and did not need to be rebooked. THEY DID NOT KNOW THIER OWN AIRCRAFT DID NOT MAKE IT TO IT'S DESTINATION.
After 3 hours on the phone them, verifying twice that I was still in Saigon they decided that I had already been magically booked on the next flight out. Isn't it a shame no one told the customer. Will not use them again. Terrible

Flight itself wasn't too bad, but the worst service we've ever received from an airline overall.

Absolute farce regarding our luggage. Lost one of our 4 bags - was pretty clear they knew there was a problem, because as soon as we cleared customs someone was waiting there with our other 3 bags on a trolley with an ipad with our names on it. They then preceded to make us spend almost 2 hours filling out what we thought was in the bag, so we missed our connecting flight to boot.

Took 11 days for them to find and return our luggage to us during a ski trip. Compensation for having to hire a large part of our ski gear, all our toiletries, and having our luggage missing for 11 days was < $100 USD.

Eventually they got the bag back to us - with a broken lock and tears all over it. Refused to compensate for this. Highly recommend avoiding ANA. Absolutely terrible service.

Platzangebot war gut - Premium Economy
Bordpersonal sehr freundlich
Qualität der Verpflegung war sehr schlecht - viel zu weich gekochtes Gemüse, Reis in undefinierter Form, geschmacklich fad, ...

Es fehlte an „wichtigem" und „unnötiges" war da: keine Übersocken, keine Zahnbürste, keine Augenklappe, keine Ohrstöpsel - dafür Handcreme und eine Tragetasche.
Dann war nur noch japanisches Frühstück verfügbar, zwei Mal Orangensaft bestellt und keiner kam (leer?) Nur Papierserviette Abendessen davor: Serviertablett mit allem drauf, Vorspeise mit bereits abgedecktem Hauptgericht (Fleisch), das natürlich voll durchgebraten, zäh und dann kalt war.
Schon auf dem Hinflug ist der Flug wegen techn. Störung gecancelt worden.
Gut waren die Sitze zum Schlafen (da kann man ja auch nachträglich nicht mehr sparen).
Der sonst so gute Ruf ist eher: Lieber Pest oder Cholera?- wenn man den Sevicelevel mit Vor-Corona-Zeit vergleicht (von StarAlliance)

I would give 4 stars if ANA can change their partner Lufthansa!! Since Germany strike as BAU now a days, connect flight with Lufthansa is not an option at all

My partner booked tickets a year ago for herself and a friend to fly to Tokyo on the 23rd March. A couple of months after buying the tickets, her and the friend had a falling out. The friend refused to pay her for the ticket, so she asked if I wanted to take buy the ticket from her in their place. My partner called ANA at the time to ask if this would be possible, and her recollection is that she was told this shouldn't be an issue but to wait closer to the date.

Last week I was registering my passport details, and realised I could not change the name on the website. I rang customer support and was told that it was impossible to change the name on the ticket, and was told that there was nothing they could do.

Because the ticket was non refundable I was only able to get the money used for tax back, so from the moment her friend decided they weren't coming we wasted £1,300 on a ticket with the wrong name on it. To top it all off, they had no more spaces on this flight that I booked somehow, so now we have wasted hundreds of pounds and I can not even get on the same flights as my partner anymore.

I am very disappointed in ANA, it should not be that much of a hassle to change a name on a ticket if there is a reasonable excuse. We would of even been happy to pay to have it changed, but to be told that the only option is to cancel your ticket and get a different flight is soul destroying. These tickets are not cheap, and it feels like ANA has just taken advantage of us and is trying to wring as much money out of us as possible for doing nothing.

After this experience I will never buy tickets from them in the future, and I would recommend that you find a different provider when purchasing tickets to Japan.

They changed my flight departure by 10 minutes and sent an email saying if I ddn't login and accept the change they would cancel my booking! Really ???

Generally good service - adequately staffed on ground and in-flight, good check-in and boarding experience, quick luggage and mostly importantly - safe and punctual.

A star is dropped for being more expensive than others and the food on flight was average.

The airline wouldn’t let us fly with our skis. They said that our ski bags were too long and so we ended up taking a train to get to Hokkaido instead.

Customer representative was rude, I felt like I had commit a crime …

Racist Cruel Airlines
ZERO NEGATIVE TRILLION STARS

They seat children away from parents rows apart- figure that one out.

If you do not speak Japanese, do not fly them, there was an interaction on board with a fellow Japanese passenger and the ANA stewardess totally took his side because he spoke Japanese and I do not, she went so far as to ask me to divulge my address to him without even knowing what transpired.

Their staff on board are beyond rude, they are disgusted with us passengers, giving you dirty looks, not knowing you saw them, they talk down to you like they are better than you, they even woke us up mid-flight to fasten the belts when no one else has belts on and no light sign for seatbelt is on nor is any captain requesting it, just to be cruel.

They had me this upset I left behind my cellphone on board and they absolute 10000% do not care to help you retrieve it, they give you the runaround, after they themselves flew my phone on board from Japan to overseas then from overseas back to Japan, who does that ?? They are that rude that when you call them they even blame you for it. There will be no way of recovering it under their non existent customer do not care service. After all their absurdity I lost my cellphone for flying ANA the worst airline you can possibly fly with in my 40 years of flying

I am writing to address a regrettable incident that occurred during my recent journey with All Nippon Airways (ANA) on October 19, 2023, specifically on flight NH9714 / NH7542 from Hanoi, Vietnam, to Los Angeles, California.

As a holder of a Pakistan passport with a valid U.S. visa, I encountered a significant issue at the Hanoi check-in counter. Despite possessing the required documentation, I was erroneously requested to provide an Electronic System for Travel Authorization (ESTA) form. Unfortunately, communication barriers, compounded by the limited English proficiency of the staff member, prevented a clear explanation of my situation. Consequently, I was denied a boarding card, resulting in the forfeiture of my planned trip to the United States.

In response to this distressing incident, I promptly contacted ANA and received a reply, by saying contact Vietnam airline as it was code sharing flight a copy. Seeking legal counsel, I have contact vietair line they also denied to help by saying contact Ana airline as you booked ticket with them not with us

The total financial impact of this incident, including the cost of a return ticket to my home country, amounts to approximately $2,900 USD.

Fantastic ground staffs service!,,

Having found my check in bag’s handles were damaged, I filed a claim on their website. The following day, they responded my claim asked to take photos of the bag from 6 angles, and submit my boarding pass, baggage ticket, & purchase receipt of the damage bag. A week later, they sent me an email, followed with phone call right after, asking about my bank details & confirming the amount of compensation they’re about to release. To my surprise, they compensated me $90 for the bag I purchased at $54 from Big W.
What a deal!!!!