AmeriGlide Distributing 2019, Inc Omdömen 581

Both men who came to the house were very kind and professional.
The installer did a great job...neat and quickly!

The stair glide is easy to install is comfortable and works well. A minor issue with factory quality control is reason for the 4 stars. However, at a reasonable cost, I am satisfied with it.

While the website is extremely to use, customer contact is lacking. There is no notification of when Items will be shipped until the day it is actually shipped. Other than sending me a receipt for my purchase, no other communication was done even when I reached out to find out the status of my order.

We need a new remote. We put the batteries enclosed. They did not work so we put other new batteries in and it still did not work. We would like a replacement. Also we lost the bottom black screw that tightens the track. It's the last thing on the assembly. It is up and running and we love it.

Timothy Worley was very helpful in placing our order for a second Golden lift chair for our second home. He was proficient, personable, and made sure we had complete contact information to follow up with him or others in Customer Service, regarding our transaction. Good job, Timothy!

So, I have been dealing with Timothy Worley, on an,
"on-and-off-basis"; over the last few months.

I wish that I would have committed to the purchase of the product, when he originally quoted the product in May.
At any rate, I hope that someone, like whoever may read this note, has the ability to give him a "kudos"!

He is an Asset to the corporation!

Scott has been great. Very patient and thorough

We researched for several months to determine the best elevator for our new home build. Ameriglide has a high rating for materials, construction, customer service & warranty. Our salesman (Cameron) guided me to develop the size & door configuration to match my house needs. We're very happy with the Ameriglide Team!

After reviewing stair lifts from several manufacturers and retail sellers, we chose the AmeriGlide Rave 2 for quality, price, and little need for future servicing compared to some brands. The sales rep was knowledgeable and came out and measured accurately. The installer expertly put in two lifts in just over 1.5 hours, including time to explain the remotes and have us try the units. Very pleased!

I received a packaging with missing multiple screws. Takes me several times to speak with customer service about missing accessories. Finally, I decided to get those missing screws from Lows! Additionally, after returning the extra section that I did not used, I have not received the refund after 25 days!! I left multiple voice mail for customer service with no luck!!

We were putting two stair chairs in our beach home because it is about to become our primary residence. This property is a 7 hour drive from our current home. After driving for 7+ hours I went to call our installer to tell him we would be a little late. I had asked if he was going to start right at noon or earlier and got no response. When I pulled up his number I had a message from him that unless he heard from us, he would not be here. This message was apparently delivered sometime late Friday. We were getting up at 4 AM to be here in time and never saw the message. 1) If an installer needs a last minute call to ensure someone is going to keep an appointment they begged for, that information should be given much earlier. To me it would be our responsibility to let him know if we were not going to be able to come but either way he did not show up and my husband who has bad breathing problems was forced to climb the stairs all weekend. When we got our first stairchair in Atlanta I would have (and probably did give them a 5) as they were kind, efficient and timely. AT this point I would give the Raleigh office less than a 1 if I could. John Goss our salesman obviously was not thorough if he has an installer who acts the way Keith did. I know if I had a business appointment with someone, I don't care how far away it was and I could not reach the customer I would go anyway assuming they WOULD be there. I find this disgusting customer service. The installation was fully paid for and he did not need us there to put in the new outside unit. We were bringing the unit from our current home and had it with us. He was to supply the additional rail we needed to install that unit. Again this all was 100% paid for. Today I cannot reach anyone to see when installation can be scheduled again. I wonder how long it will take to hear from anyone or if it will even be today. I wish I had never heard of Amerglide at this point or certainly not have had to deal with the Raleigh office which is THE corporate office as far as I can tell. Someone who provides any type of service for disabled people needs to CARE and this office apparently does not. I know if Keith worked for me he would no longer be at this point. BTW. NO message was sent to our home phone and they were given both.

It was very easy to work with Timothy, we communicated a few times and I place the order and received confirmation right away.

Kelly & team provided great support & answered all my questions & cocerns.

Cameron, the salesman, was very, very helpful, knowledgeable and accommodating! The installer, Bill Thompson, was also knowledgeable and very helpful and thorough, but he was very late for his 10am appointment, a time which he chose, disrupting our plans for later in the day. But for that issue, Ameriglide would have received a full 5 stars from me!! Thanks for everything; the chair is working very well and we love it!

Timothy was very patient with me as we explored all the many features and requirements possible on lift chairs. It was time consuming and he helped me make a decision. Can’t wait to get it next week!

I purchased a stair recliner. My wife and I are disabled. I had the chair for a couple of days and I had a problem with chair not locking in place. They promptly sent a technician and he replaced the chair. Great service!….. I thought. Approximately six weeks later, I heard a popping sound and some small parts fell out of the chair. After exhaustive phone calls, to several companies, I was informed that my contract only covers parts, no labor. I was also told that it was a factory defect. So, parts would be covered, not labor. Even though I paid an additional $700 for professional installation and it wasn’t my fault, the refused to repair it in less I pay additional $700 for a technician to repair it. Remember, it’s a factory defect and the problem was not from negligence or misuse. It’s still my responsibility. I asked what if it happens again once it’s repaired. The answer was it wouldn’t. Very reassuring! Every time it does it’ll cost me $700! I spread the word, as much as possible, to avoid this company. The part is still broken, but the lift operates. If the chair is left at the bottom of the stairs, the battery doesn’t charge. Very convenient. Without the remote control, it would be unusable. I guess you get what you pay for……$9200 for two straight stairways, twelve feet long. There’s no connector between them. I didn’t want to pay an additional $2500 plus installation. I purchased this to ride on it, not work on it. Live and never learn. This is definitely not “The good old days.”

John Goss was very helpful every step of the way...5 star rating!!!!

I do not like giving negative reviews and avoid it at all costs but unfortunately, it must be done now. The product itself is quite good. The experience of customer service is quite poor. The rails arrived. The box was full of metal shavings and lots of burrs to cut yourself on. The rails were very scratched. When the two rails were put together the holes did not line up. It was impossible to put the screws in to make one long rail for the seat to glide on. I contacted our salesman, Dane right away by phone and email. I sent pictures. Over several days and many attempts at trying to contact him, there was no response. No return email or phone call. Three times while trying to be connected with him the phone call mysteriously ended without ever being connected. One week passed and no response. My husband who has the ability to fabricate, made a new connector piece with new drill holes for the rails to finally fit together. Still no response from the company. The directions given for the distance between the wall and the glider were poor. Be careful if installing and take into account that the youtube video does not show it being installed by a wall. Take this into consideration when measuring. It is all put together and working very well. Very easy to operate. Very sturdy. I like that the seat swivels at the top of the staircase allowing for easy transfer into my wheelchair. I cannot stress enough how frustrating it is to have a company with poor customer service. What happens to disabled persons whose husbands cannot do repair work and fabrication? I'm afraid they would be stuck. Bad form Ameriglide. Good product, terrible customer service if there is a problem. Oh, and by the way, STILL no response from the company.

I thoroughly enjoyed the sales representative that came to my home. He was very pleasant, very professional, knew his product very well and helped me to pick out the one that was best for me.

Great dealing with Timothy and Kelly on two different Vertical Platform Lifts. they stayed in touch and returned calls...thanks for your help. ~ Diane