AmeriGlide Distributing 2019, Inc Omdömen 581

Talked with Roger and he was very polite, friendly and helpful, the order only took a few minutes.

Great job by Kelly from start to finish.
He answered all my questions and concern on time and every time. Good job no great job 👍

This company is quick to take your money but good luck trying to get it installed. They subcontract the installation to some guys that never call you back and don’t show up when they say they will. We’ve been waiting 5 weeks. At least three times we were told they were coming but they didn’t. No excuses provided. I guess our time waiting for them means nothing. Too bad Ameriglide uses these installers and they don’t seem concerned about it. It’s a black eye for their company.

Your installer has not contacted us. We have the material for the stairlift sitting in our garage waiting to be installed. If you cannot do better than this, than I would suggest others to look elsewhere to do business.

The ordering experience was fine, but when the unit came in and was set-up if squeaked and vibrated and I have been unable to get anyone to service it. I called the sales desk multiple times to request assistance and was promised a call back which never came. Before you order, please verify that service is available in your area. Other dealers do not want to service Ameriglide products in my area.

Abbie , and install guy where easy to work with
Definitely ask for Abbie very personable, the way
Customer service should be
Thanks
Mark M

Half a days work, very easy to install for the experienced worker, and very easy specific instructions.

John Goss gave great guidance and education re your healthcare chairs. I will finish this review when the chair arrives. Thank you.

My sales rep, Scott Weber was fantastic with all my questions. He was knowledgeable and thorough.

Shipment came in three packages and was there in four days. Very good.
Installation went well.
We do have an issue with the safety switches kicking out at times. We need to look into that.
Overall it seems like a good unit.

I have a case number for a stairlift we bought in March, installed in April and determined the first week or so of May it was broken. I went through the process with your tech support and the manufacturer to get a new chassis sent my way and have had zero call backs, no response and no resolution to the problem. I worked with support to get some sort of resolution, but the problem is the response times are 5 days between. I finally walked through the warranty form with support, that I sent 5 days ago and she told me it would be another 1-2 weeks for the part to get here. That just isn't going to work for me and I need to understand what else you can do to resolve this sooner.

I have an 80, almost 81 year old mother-in-law that depends on the chair for her safety. She has to go up and down 15 steep stairs to go to the doctor, or the store. She has broken bones in her lumbar spine and both sides of her sacrum from osteoporosis. This is a dangerous situation we have in our home, but your technical support and follow through are the worst I've ever experienced. Can you please find a quicker way to resolve this and have someone get back to me as soon as possible?

Cameron Bright has been professional and prompt. We have not taken delivery as of yet I will let you know how that goes I shop six or seven different companies and Cameron was easily the most professional.

My sales rep, Cameron Bright, was awesome to deal with. Very knowledgeable and pleasant. We just received our product, so I can’t review that yet until installed. If our sales rep is any indicator, the lift will be awesome. Thanks Cameron!

The installation went way to long 7 hours.

i think everything is ok. I sent them my money and received a receipt of payment. The communication has been vague about when I will receive my lift. Taylor, my contact, did tell me that after the drawing has been completed and signed off on - that shipment would happen in 6 - 8 weeks. But, nothing in writing.

Roger Adams assisted me with my order and helped me arrange for a pickup at the Raliegh NC site. The installation required roughly 4 hours and once installed the device performed as it was designed to do. The single issue that I encountered was with a shortage of hardware, specifically the support bracket mounting screws. My installation required a total of 4 support brackets which required 4 screws each for a total of 16 screws. A total of 9 screws were included in my package leaving me 7 screws short of the required 16 mounting screws. I called the help line but was unable to reach anyone, so I left a message explaining the problem, but no one returned my call.

My husband is a Disablied Vet. his stair chair is 13 years old and we needed a new one.
We call and Craig McCallough in sales helped us.He was very kind and explained ever thing to us answering our questions in a way we could understand
We are looking forward to working with your company and getting my husband new chair
Thank you again for having sales people like Craig in your company
The Erickson's in Maine

Excellent customer service. John was very helpful.

I am currently trying to convince my mother to go with Ameriglide for her stairlift. This is because of Joe Graham. Extremely professional and personable. Has a great knowledge of their product. Developed a great rapport with him. If i have one complaint, it would be that he is a fan of TTUN The university of michigan, yuck lol GO BUCKEYES !!!

The unit came in on time as promised. I was able to install it with no issues by myself. Great customer service while ordering the unit. I would recommend this company and product to Anyone looking for a solid product.