They sent the wrong product and then argued with me on the phone resulting in this review. Very disappointing service from a company I have used in the past with no problems.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A good range of products. However recently received an email re Lawn care with 20% discount. Was ordering with three other products all of modest size and weight but cancelled when delivery was g... Se mer
Företaget har svarat
You learn more about a company & its people when things go wrong, their values, ethos & commitment towards customers either shines or disappears. My first 2 orders were delivered without incident –... Se mer
Företaget har svarat
Ordered 25kg of Blood, Fish and Bone on Monday afternoon. Delivered using standard service on Tuesday afternoon. Well packaged in strong sack. Price for 25kg and delivery was only slightly more t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Agrigem are based in Saxilby in Lincolnshire. They supply a wide range of Plant Protection Products, Weedkillers, Fertilisers, Grass & Flower Seed, Application Equipment, Hard Surface Cleaners & Rodenticides to professional and amateur users. Their website stocks 1000's of products, all available on speedy next day delivery.
Kontaktuppgifter
Foss House, Units 7, 8 & 9 Allens Business Park, Skellingthorpe Road, Saxilby, LN1 2GH, Lincoln, Storbritannien
- 01522246491
- customerservices@agrigem.co.uk
- www.agrigem.co.uk
4,2
Bra
439 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy ordering and swift delivery
29 augusti 2023
Svar från Agrigem
Thank you for your feedback and 5 star review - regards Customer Experience Team
Easy to order and delivered very quickly
29 augusti 2023
Svar från Agrigem
Thank you for letting us know your recent order and service experience. We are pleased it met to your satisfaction - thank you for the 5 star review. Regards Customer Experience Team
Just what we wanted!
Really good product but some of the instructions were not as good as they could be
29 augusti 2023
Svar från Agrigem
Thank you for your feedback and 5 star review. Please can you let us know what your feedback was about the instructions that were not as good as they could be. We will look at this to see what we can do to improve this going forward - please email us customerservices@agrigem.co.uk FTAO Customer Experience Manager - Thank you Customer Experience Team
Easy to Order and quick delivery
29 augusti 2023
Svar från Agrigem
Thank you for your positive rating and feedback - regards Customer Experience Team
5 star
Arrived within 2 days but actually ordered late at night so really 24hrs. Packaged well. Super satisfied.
29 augusti 2023
Svar från Agrigem
Thank you for your review and the feedback left. We are pleased that you were happy with the service you received. Thank you again and see you on line soon - regards Customer Experience Team
Svar från Agrigem
Thank you for your rating and positive feedback - regards Customer Service Team
If things go wrong .....
You learn more about a company & its people when things go wrong, their values, ethos & commitment towards customers either shines or disappears.
My first 2 orders were delivered without incident – good product – good price – next day. The third didn’t run smoothly & arrived damaged. One email & one photo was all that was needed for Shannon to leap into action & resolve the situation to my complete satisfaction, in around 24 hrs.
The least I could do was leave a review.
22 augusti 2023
Omdöme utan inbjudan
Svar från Agrigem
Hi Deric, thank you for your lovely feedback and review and that this matter was resolved quickly and to your satisfaction by Shannon. Regards Customer Experience Team
Svar från Agrigem
Thank you for your review and taking the time to let us know about our products and services - regards Customer Experience Team
Svar från Agrigem
Thank you for your review and taking the time to let us know about our products and services - regards Customer Experience Team
Quick delivery
27 juli 2023
Svar från Agrigem
Thank you for your review and taking the time to let us know about our products and services - regards Customer Experience Team
Great service from order to delivery
Great service from order to delivery, highly recommended supplier
27 juli 2023
Svar från Agrigem
Thank you for your review and taking the time to let us know about our products and services - regards Customer Experience Team
Svar från Agrigem
Thank you for your 5 star review about your recent order. We appreciate the time taken to feedback to us - regards Agrigem Customer Experience Team
Goods sent quickly, great help with misdelivery.
Goods sent quickly. Customer Experience Team helped immensely with misinformation from courier and delivery to an incorrect address. Most helpful.
27 juli 2023
Svar från Agrigem
Thank you for your 5 star review about your recent order. We appreciate the time taken to feedback to us - regards Agrigem Customer Experience Team
Ease of ordering & delivery
27 juli 2023
Svar från Agrigem
Thank you for your 5 star review about your recent order. We appreciate the time taken to feedback to us - regards Agrigem Customer Experience Team
Excellent service and price
Ordered 25kg of Blood, Fish and Bone on Monday afternoon. Delivered using standard service on Tuesday afternoon. Well packaged in strong sack. Price for 25kg and delivery was only slightly more than for 10kg at garden centre. An excellent experience
and will definitely use again.
4 juli 2023
Omdöme utan inbjudan
Svar från Agrigem
Thank you for your 5 star review about your recent order. We appreciate the time taken to feedback to us - regards Agrigem Customer Experience Team
Svar från Agrigem
Thank you for your 5 star review about your recent order. We appreciate the time taken to feedback to us - regards Agrigem Customer Experience Team
Excellent service
27 juni 2023
Svar från Agrigem
Thank you for your 5 star review about your recent order. We appreciate the time taken to feedback to us - regards Agrigem Customer Experience Team
Product quality very poor.
I’ve been a customer of Agrigem for 10 years and have to say the quality of products have deteriorated over the last 2 years. Recently purchased 9-7-7 lawn fertiliser and the packaging has reduced to 20kg from 25kg. The quality of product is now poor, 1kg of dust in a 20kg bag, granular size inconsistent between 15mm and 2mm which clogs automatic spreaders and wastes product. They need to improve their quality control!
17 juni 2023
Omdöme utan inbjudan
Svar från Agrigem
Thank you for your feedback, it is important that we understand where and how we can improve our products and services. I would like to catch up with you to discuss further, please can you call me on 01522 246491 opt 3 - Thank you Vanessa - Customer Experience Manager
Svar från Agrigem
Thank you for your positive feedback - regards Customer Experience Team
Prompt service
29 maj 2023
Svar från Agrigem
Thank you for your positive feedback - Regards Customer Experience Team
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