They sent the wrong product and then argued with me on the phone resulting in this review. Very disappointing service from a company I have used in the past with no problems.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A good range of products. However recently received an email re Lawn care with 20% discount. Was ordering with three other products all of modest size and weight but cancelled when delivery was g... Se mer
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You learn more about a company & its people when things go wrong, their values, ethos & commitment towards customers either shines or disappears. My first 2 orders were delivered without incident –... Se mer
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Ordered 25kg of Blood, Fish and Bone on Monday afternoon. Delivered using standard service on Tuesday afternoon. Well packaged in strong sack. Price for 25kg and delivery was only slightly more t... Se mer
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Företagsinformation
Skrivet av företaget
Agrigem are based in Saxilby in Lincolnshire. They supply a wide range of Plant Protection Products, Weedkillers, Fertilisers, Grass & Flower Seed, Application Equipment, Hard Surface Cleaners & Rodenticides to professional and amateur users. Their website stocks 1000's of products, all available on speedy next day delivery.
Kontaktuppgifter
Foss House, Units 7, 8 & 9 Allens Business Park, Skellingthorpe Road, Saxilby, LN1 2GH, Lincoln, Storbritannien
- 01522246491
- customerservices@agrigem.co.uk
- www.agrigem.co.uk
4,2
Bra
439 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All excellent thankyou
27 juli 2024
Svar från Agrigem
Thank you for your feedback Teresa - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
The weedkiller was left on the doorstep…
The weedkiller was left on the doorstep at the front of the house ie not where I asked. There are safety issues here which is a disappointment. Product itself has not been used.
27 juli 2024
Svar från Agrigem
Hello Julie, I am sorry that the couriers we use did not follow instructions, I will forward this feedback to them. Kind regards
Customer experience team.
Good product descriptions and prompt…
Good product descriptions and prompt delivery ervice
26 juni 2024
Svar från Agrigem
Thank you for your feedback John - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
Exceptional delivery
Product is competitively priced but the big plus is time to deliver. Ordered and courier delivered to central Scotland in less than 24 hours. Very impressed
4 juli 2024
Omdöme utan inbjudan
Svar från Agrigem
Thank you for your feedback Harry - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
Good communication throughout with…
Good communication throughout with speedy delivery and a great price for a tried and trusted product
26 juni 2024
Svar från Agrigem
Thank you for your feedback Mark - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
Svar från Agrigem
Thank you for your feedback Jeff - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
Great service product & price
27 maj 2024
Svar från Agrigem
Thank you for your feedback and giving us a 5 star review. We are delighted that you think our products and service a great - thank you again - Regards Customer Experience Team
They always have what I need and the…
They always have what I need and the option to get next day delivery too. Perfect service every time. Thank you ⭐️⭐️⭐️⭐️⭐️
27 maj 2024
Svar från Agrigem
Thank you so much for taking the time to let us know about your experience and giving us a 5 star review - We really appreciate the feedback - regards Customer Experience Team
Svar från Agrigem
Thank you for your feedback Vanessa - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
Perfect….quick delivery and much better…
Perfect….quick delivery and much better buying bulk
20kg of growmore.
Will use this company again…Five stars from me👍
27 maj 2024
Svar från Agrigem
Thank you for your feedback Steve - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
Great product great service and value…
Great product great service and value for money !!!
27 maj 2024
Svar från Agrigem
Thank you for your feedback Kelvin- we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
I ordered
I ordered, the price was good, it arrived, I didn't have to think about it beyond ordering.
27 maj 2024
Svar från Agrigem
Thank you for your feedback - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
Outstanding customer service and expert advice
I recently purchased some lawn fertiliser from Agrigem, and I couldn’t be happier with the experience. Their customer service and technical advice are second to none. I spoke to a very knowledgeable and helpful person named Dave, who guided me through my purchase and answered all my questions with great expertise. It’s rare to find such excellent support these days. I’ll definitely be returning to Agrigem for my future lawn care needs.
14 maj 2024
Omdöme utan inbjudan
Svar från Agrigem
Thank you for your feedback James - we appreciate the time to review our products and services and we are pleased you are happy with the service you have received. - regards Customer Experience Team
Impossible for the last 48 hours to…
Impossible for the last 48 hours to place an order using either a debit or credit card. Agrigem blame Barclays. I spent too much time trying, rang and complained in a polite way explaining the wasted time on numerous occasions in the last two days. No goodwill offer, they provided no solution apart from a Profitma and me maki g a BACS payment
9 maj 2024
Omdöme utan inbjudan
Svar från Agrigem
Good afternoon, I do apologise for this, we had some technical issues last week which was so frustrating for all parties and we are very sorry that this one off problem happened. We worked hard to offer some payment solutions but these were very limited and again not at all the choices we can usually offer. The good news is that on Friday 10th all systems were all back up and running. Kind regards Customer Experience Team
Svar från Agrigem
Thank you for your feedback Jaq - we appreciate the time to review our products and services - regards Customer Experience Team
Svar från Agrigem
Thank you for your feedback Brian - we appreciate the time to review our products and services - regards Customer Experience Team
Svar från Agrigem
Thank you for your feedback Paul - we appreciate the time to review our products and services - regards Customer Experience Team
Cannot trust this company
Delivery driver caused damage to our property by reversing over a kerb edge to attempt a 3 point turn rather than reverse around the bend in the road. Never even got our of the van to check if he had caused any damage. We now have a broken kerbstone and a couple of loose ones. I emailed Agrigem on the day of this incident but they have not bothered to reply.
8 april 2024
Omdöme utan inbjudan
Svar från Agrigem
good afternoon, I am so sorry to read this - I have not seen any correspondence to the delivery & damage - can you re send this please to customerservices@agrigem.co.uk and I will take this action to resolve for you - regards Customer Experience Team
The worst couriers DX Express
You really need to change your delivery couriers. From Tuesday 2nd April through to Friday 5th April we had emails and texts to say our parcel was being delivered every day. Had to rearrange every day so we would be in only to be let down by DX express each time. Finally delivered on the Friday, completely wasted our time and when carriage costs so much these days you would expect a much better service!
2 april 2024
Svar från Agrigem
Hi Karen, Thank you for your feedback. We have passed your case onto DX courier, but we appreciate the feedback from you and we are sorry you have had a bad experience on this occasion. Kind regards Customer experience team.
Extra Items Added
They were able to add extra items after i had completed my web order without incurring extra delivery costs
27 mars 2024
Svar från Agrigem
Thank you for your feedback Andrew - we appreciate the time to review our products and services - regards Customer Experience Team
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