Aer Lingus Omdömen 2 618

Aer Lingus aren't doing themselves any favours at the moment, especially with the cancellation of direct routes from Manchester to USA.
It doesn't sound good and I would be very hesitant to use Aer Lingus again.

Although the route I booked from Manchester was via Dublin to LAX, the knock on effect of cancelled direct routes back to Manchester (from New York, Orlando and the like), which were now routing through Dublin, affected my experience. Even with a business class ticket I experienced a less than perfect journey, having my pre allocated seats bumped, delays and airport issues! Their customer service is poor. We were ignored by airport staff, flights were delayed with nowhere to find help, seating was broken on our outbound service and a lack of cleanliness too! The cabin crew didn't understand the menu and we were left with choices we didn't expect. One particular cabin crew member was more set on flirting with the single passenger in front rather than helping us! This was our first business class experience with Aer Lingus and potentially our last. If it was only one issue it could have been forgiven, sadly, it felt like an airline on the verge of going bust!

i booked a flight to Belfast and realised i inputted the wrong date. When i changed the date they wanted to charge me more than the flights cost originally. They wanted to charge and additional £501 for changing the flights to the month before. The original flights were £333 and now they wanted to charge an additional £501. The customer service lady was awful and was not help at all and was quite rude and states she was in Bulgaria which i did not believe due to her accent. i will never purchase a flight through this company and would not recommend them to anyone- worst experience i have had in booking a flight even worse than easy jet and that is saying something

JFK to Manchester cancelled and now my booking doesn't exist at all because it was booked by Alaska Airlines. Alaska says they didn't cancel the flights, the airline cancelled the route altogether so Air Lingus has to deal with it. But Air Lingus says it's Alaska that has to deal with it. No one taking responsibility. This airline is a mess.

Joke airline

The closure of their Manchester hub must have been discussed internally for some time. You would imagine the resource in the customer service team would have been increased to handle the refunds and revised flight requests. Seemingly not. It is impossible to get anything but an automated response. Never trust Aer Lingus with your hard-earned money.

Our experience with this airline is shocking !
Our flight from Manchester to Orlando on 15th Nov was cancelled the day before we were due to fly home due to staff strikes . The sad thing our aircraft left Orlando on time empty back to Manchester without any passengers .
We booked via BA and we have still not had a refund from this flight as of the 27th Jan due to needing clarification from Aer Lingus that we never took their flight they booked us on due to the fact it only had a 1hr connection in Atlanta given the mim time required is 1.5 to 3 hrs. They only booked us on this flight so they would not have to pay the full compensation as the flight arrived within the 4 hr window .
They paid our compensation at 50% however the flight arrived over the 4hr window something they denied when I challenged it . I have subsequently challenged this as I have obtained the Gate to Gate info from Virgin Atlantic and have now resubmitted my claim to them .
Absolute disgrace and they even tell lies so they don’t have to pay out for their poor service . Never ever will I use this airline ! They caused us so much stress on the last day of our holiday and have no interest in customer service .

Sadly I was affected by the upcoming changes with Aer Lingus no longer flying direct to Orlando from Manchester. I was offered a refund or rerouting and opted for the refund.
After some chasing my refund was processed, however not the full amount. 1 adult fare was refunded but with the 1 child fare they were experiencing technical difficulties in refunding it and were sending it to a specialist team.
We are now 2+ weeks later, they do not respond to emails and if you call they just fob you off saying they’ll escalate it. All the while are lingus are withholding and sitting on £450 of my money.
First time using aer Lingus and the last.

Awful experience. They cancelled our flights to America over three weeks ago and we're still waiting to be refunded, to enable us to book alternative flights. No thought given to the customer, or honoring the booking by fitting us into an indirect flight. Woeful service, I don't recommend booking with them, so unreliable with zero customer care.

worst customer service on the planet .. complaints dont receive a response

So relaxed and friendly but knock Heathrow flight about half full.
Prices need to b more competitive and website could b more user friendly

cancelled our flight from manchester to new york 2 hours after we were supposed to depart, and have rebooked us on a flight which will get us there Monday afternoon which we can’t do. There was no communication in the airport and they just told us we were waiting for a pilot who was on his way. Shocking service and no communication and definitely won’t use again .

Wat een geweldige ondersteuning heb ik bij mijn medische assistency ervaren. Zowel vanaf Amsterdam Als vanaf Dublin. Love you guys.

Cancelled my son's flight from Manchester to New York. He got to the airport, checked in. Waited, waited and kept waiting. Told that the were issues with the crew, then cancelled flight 2 hours after the departure time. This is an ongoing problem from Manchester to America. AVOID AT ALL COSTS.

Today I have been told, that my Aer Lingus flight, scheduled between Manchester and New York on 06 March 2026. I understand flights are being cancelled from Manchester, but was told this would be only for flights scheduled after 31 Mar 26. Again, I understand. What I don't understand and what no.one can tell me, on website, customer service etc IS WHY? Please can someone tell me, due to my flight being after 31 Mar 26.

This trip was meant to celebrate my son’s 4th birthday. We paid extra for Business Class so our family could sit together and have a special experience. Aer Lingus rebooked our flights via Dublin without asking, seats are not together, part of the journey is in Economy, and we now face an extra hotel night at our expense. Extremely disappointing and stressful for a family travelling with a young child.

I had a very disappointing experience with Aer Lingus ground staff at Dublin Airport. The handling of my cancelled flight was extremely unprofessional, both at the airport and through their telephone support.

My flight from Dublin to Paris on 10.12.25 at 5 AM— the first leg of my connecting journey—was cancelled. I informed one of the staff members, who directed me to the check‑in counter. After waiting in a long queue, the check‑in staff then redirected me to the ticket service office. It was unclear why the first staff member did not send me there in the first place, especially since the flight had already been cancelled.

I queued again, all while my time was running out to catch my connecting flight in Paris.

Unfortunately, the staff member at the ticket desk (specifically old man) was unfriendly, grumpy, and sarcastic. He simply told me to contact my third‑party booking agent. After 10 hours of waiting for assistance, no one was able to help me, and as a result, I missed my connecting flight. Nobody from them, never explained why our flight was cancelled, no assistance was made.

Both the ground staff and telephone advisors kept passing me from one person to another without resolving anything. The entire experience left me exhausted, stressed, angry, and without proper support. Overall, the staff were unprofessional and appeared poorly trained. Big nightmare from them

I always thought that I didn’t love Aer Lingus, but my recent flights from Paris to Chicago were quite nice, especially the trans-Atlantic one. A quite comfortable and good-looking A 330.

But, according to two employees with whom I spoke earlier today, due to overbooking I’ve been downgraded to standby for my return trip, and they said I have no chance to get that flight. Apparently their AI tried to call me, but it didn’t leave a message, send a text or email, so I had no idea. I only found out when I called to order a vegan meal.

The only options are to get a flight several days later, to pay for business class on the originally scheduled flight, or to cancel. I quickly booked a flight on United and told the Aer Lingus guy to cancel. He supposedly did, said I’d receive an email around 30 minutes later.

Well, several hours later I have no email and I’m on hold to try to find out what’s going on. I have a feeling that the employee cancelled my new United flight (yup – he asked for the confirmation code, I didn’t exactly understand why but I gave it to him) and not the Aer LIngus one. One minute after booking the United flight it was mysteriously cancelled.

I paid my fare, they should get me there. And then!! They should put me in business or whatever. The guy I just spoke with asked me if I’d paid a cancellation fee – outrageous!!

Well, all the airlines have bad ratings, because it’s the dissatisfied people who decide to write. But United was so much better today – easy to speak with someone, who was nice and also competent.

Why does such a nice country have such a bad airline???

Worst airline ever .
They canceled my flights applied for my refund 20 days ago ,said they would get in touch shortly
NOTHING .
re applied again nothing .
Went onto both support re entered all info sent around the place . Nothing
Tried to ring min wait time 54 -57 mins .
Joke of customer service. Makes Ryanair look gold standard

Didn't know how long I would need today on site. Been back to airport five hours earlier than my booking. Booked last flight (now delayed which will no doubt continue to go backwards). Paid extra to have the ability to check into any availability earlier. Aer lingus at airport can't / won't help. Have to phone a call centre. Held on phone for nearly three quarters of an hour to talk to some obviously third party operator. Kept offering me flights tomorrow! In short in my opinion, Aer Lingus Plus fair is just an upselling scam. Worse than useless as without the offer, I would have booked an earlier flight. At very least they should make it so you can update your return on their app.

Avoid this airline

We were charged twice for the same booking and spent many hours dealing with customer service just to get it fixed. Customer support is basically non-existent.

Later changing dats for two tickets was quoted at €3,000, even though the tickets cost around €500. Completely absurd. Called next day, after 1,5 hour waiting, i got a new price €400. I still dont get it.

Prices change constantly, there’s no transparency, and crazy experince.
Do not book with Aer Lingus.