Aer Lingus Omdömen 2 617

Appalling very rude customer services . Cancelled our return flight due to strikes , no substitute flight so had to pay ourselves to get home . 4 months later still chasing a refund and compensation. Will never use again .

I LOVE AER LINGUS. Great flight times. Great customer service. In my top 3.

This really is a trashy experience. Employees are unhelpful and provide no assistance. Last time I fly with them.

I flew to New york,with Aer Lingus business class on 21st January 2026, the flight was ok no complaints with the service on board. During my stay in NYC, Aer Lingus started sending me emails regarding potential disruption regarding my flight home. i received 2 emails, the on Friday 23rd they told me my return flight home due 25th January 2026, was cancelled, I had no option but to rebook a flight home on 23rd Jan . Since my return, I've tried to get a refund for my cancelled flight, 2 weeks has passed with little response from Aer Lingus. its extremely difficult to get to speak to anyone. Their customer service is awful. I'm still awaiting a refund, and my holiday to NYC was ruined. Unlikely I'd fly with Aer lingus again!!

Last year 3 months waiting for a reply from Aerclub and this year over 1 month and still not reply from aerclub. You can't even use the free flights that they offer because free flights portal does sync with correct flight times so in essence they Aerclub credit card is a useless.

After waiting in cork airport for a flight that kept stating delayed, it was actually cancelled for operational reasons. We wait for over 3hrs. A rep came to tell us we would be refund the full cost. Not only did we miss a day of our holiday and we had to rebook for the following morning which cost us over 400 euros., six weeks later and multiple phone calls we are still waiting a refund. They refuse to contact us despite saying they would give us an update. This company is an absolute joke and I would NOT recommend them. Avoid at all costs

The only flight company that makes Ryan Airs service seems like a high-end luxury service flight company.

Aer Lingus cancelled my flight in January for which I made claim for a refund. It's now 2 weeks on and still haven't heard back from them since the initial automated "We will contact you soon"! In the meantime I've tried contacting them via messenger only to be sent back, hours later, to the robot because seemingly they were very busy! And telling Me to contact Them (again!) at a later time. What a cheek! I've being flying with them for 45 years. It's just scandalous!

Dear Customer Support,
I am still waiting for assistance, and the lack of any response is unacceptable.
I request immediate support or a phone call without further delay.
This level of service falls far below reasonable expectations, and I expect this matter to be addressed promptly.

AWFULL SERVICE !!!!

it is a very frustrating situation.
When you’ve been waiting, no one is responding, and you feel completely ignored, it’s natural to reach a breaking point.
I sent 10 emails and noone is answering, no phone number just email to contact. crazy !

Regards

Does anyone in Aer Lingus read all these complaints? Even a request to get Avios points applied is a tough task for Aer Lingus to manage. I'm on the phone now for 25minutes trying to get through to their Avios helpline after a request to apply missing points was denied for pure spurious reasons. A disgraceful company to deal with, anyone flying with them would want to be well aware of what you're dealing with. A crowd of cowboys.

Today I called Aer Lingus Customer service for information about luggage allowance. After waiting 25 minutes I was connected to an agent Nour who hardly understands and speaks English, could not provide any information that’s helpful. No knowledge at all.

The legal name on my AerClub account is incorrect so I submitted a request form along with the documentation as requested. It has been over 1 week and a simple name update couldn't be done. This prevented me from booking a flight. Called support multiple times and the agents kept telling me it is in the queue and is waiting to be assigned, that they can't provide a timeline. Then when I asked to be transferred to the team. The agent hung up on me. Incredibly rude.

I had a flight booked with Aer Lingus to Florida on 27th December, returning 31st December. The outbound flight was cancelled and I was automatically rebooked onto 29th December, which made the trip pointless. After spending over an hour on hold, I sourced an alternative flight with Virgin Atlantic at twice the cost.

At the airport, I clearly asked Aer Lingus to cancel the outbound flight only, as I had made alternative arrangements. I was told this was done. Unfortunately, Aer Lingus cancelled my return flight as well, without my consent, leaving me stranded in the USA with no flight home.

When I contacted them, I was told to simply rebook — the only available option was three times the original fare. I was assured they would email me instructions on how to rebook at my original price. That email never arrived.

On my next call, the agent told me “what do you want, we’ve refunded you” and repeatedly spoke over me. She said a supervisor would review the call recordings to confirm I had only requested the outbound cancellation and promised a callback within 48 hours — despite the fact I was stuck in the US without a return flight.

No callback came. I had no choice but to book another Virgin Atlantic flight home at significant additional cost. Aer Lingus eventually called me at 6am while I was abroad, by which time I had already resolved the situation myself.

To make matters worse, the flight they originally rebooked me onto for 29th December was also cancelled, and would not have landed in Florida until late afternoon on 30th December anyway.

Since returning home, I have repeatedly tried to obtain basic documentation, invoices, and confirmations required for my travel insurance claim. Aer Lingus has failed to provide these. A compensation case was supposedly raised for me weeks ago, but it was closed without explanation or resolution.

I have now had to raise yet another case simply to request the information I should have received automatically.

Overall, this was an extremely stressful experience caused by airline error, poor communication, broken promises, and lack of accountability. I would strongly caution anyone considering flying with Aer Lingus — especially during busy travel periods.

Traveling from MJB - BHX via JFK & Dublin. Missed my connecting flight at Dublin airport, went to Aer Lingus ticket desk to re-book to next flight.
The Costumer Service personnel, went above & beyond. Re-booked me on the next available flight, there were no admin fees. She was extremely empathetic throughout.
- Also the flight between JFK & Dublin was comfortable.

WELL , WELL, WELL !!
So Aer Dingus have stopped all transatlantic flights from Manchester and poor suffering passengers are having an EXTREMELY difficult time getting refunds !
ARE WE SURPRISED??
After my problems with this poor excuse for an airline last year, I made it my business never to use them again. A more poorly organised business surely can’t exist, and their staff are as low as they come.
I hope the airline goes out of business, but not before every passenger is refunded.
What a disgusting air line .

Shambles of a company. Cancelled our direct MCO to MAN flight. Waited 3 weeks to reaccommodate us at which point all seats were fully booked for their indirect via Dublin. 'reaccommodated' us for a flight 2 days later, but sat a 5 and a 7 year old one behind another instead of next to an adult.
Breaching regulation 261/2004 as there are flights available for the same day as the original. I've even accepted to fly home with a 3 leg journey (which is not comparable by any standard) but they're even unable to reaccommodate us that way with their OWN airline!! Or even a partner airline.
AVOID. AVOID. AVOID.

Don't do it! I bought a round-trip flight from the US to the UK. I bought a carry-on that was below the size I was allowed for an international flight. On the way back, they charged me 65 pounds to check my carryon because it was a tiny bit taller than the 'short haul' side, even though it was well below the size for the 'long-haul' flight. I pleaded with them because it was a smaller soft sided carry-on, they said if my domestic flight 'is first', it negates my baggage allowance even though it's on the same ticket. When I got to the plane, there were plenty of people with large carry-ons bigger than mine. The gate agent said they shouldn't have made me check it and that they shouldn't have charged. When I got to my final destination, the bag was crushed and everything in it was broken. Customer service has never gotten back to me. Be aware that if you buy a ticket with one of the legs being Aer Lingus, they may change the baggage allowances without notification.

When changing a flight, Aer Lingus charged me an additional fee of €42, citing “different systems” as the reason, when i argued the same flight online detail in front of me. Previously was advise no amendment fee would be aplicable, This was poorly explained and felt unjustified.
As a loyal customer who always book with Aerlingus,I expected better transparency and customer service. Sadly, this experience fell well short of that standard.

We booked a return flight to New York in October 2025, and as I had recent knee surgery, I decided to upgrade to a seat with extra legroom, (30A) paying a supplement £99.25 each way. As I found out on the flight, this seat is immediately behind the housing for the 'emergency chute' which protrudes into the cabin and therefore did not provide any extra legroom. In my opinion, a standard seat had more legroom even the air hostesses said they had reported this as numerous customers had complained to them about it. Clearly, I feel that this seat should not be advertised as a seat with extra leg room. On return I raised a complaint with Aer Lingus and following numerous follow up calls with lengthy 'holds' I have been told my case is closed with no discussion. On each contact the customer advisor showed no interest whatsoever in resolving the issue.

Aer Lingus aren't doing themselves any favours at the moment, especially with the cancellation of direct routes from Manchester to USA.
It doesn't sound good and I would be very hesitant to use Aer Lingus again.

Although the route I booked from Manchester was via Dublin to LAX, the knock on effect of cancelled direct routes back to Manchester (from New York, Orlando and the like), which were now routing through Dublin, affected my experience. Even with a business class ticket I experienced a less than perfect journey, having my pre allocated seats bumped, delays and airport issues! Their customer service is poor. We were ignored by airport staff, flights were delayed with nowhere to find help, seating was broken on our outbound service and a lack of cleanliness too! The cabin crew didn't understand the menu and we were left with choices we didn't expect. One particular cabin crew member was more set on flirting with the single passenger in front rather than helping us! This was our first business class experience with Aer Lingus and potentially our last. If it was only one issue it could have been forgiven, sadly, it felt like an airline on the verge of going bust!