Aer Lingus Omdömen 2 617

The aer Lingus staff in Boston Logan airport have a terrible attitude. I flew from there once and was super unimpressed. I flew from there a second time and it was as bad. The staff were different but the same rudeness and attitude. I'm a frequent flyer and never seen this before. The manager Vitagliano was there both times and she has the word attitude of the lot. Maybe it's all a reflection of her. I'd get rid of her asap. She's spoiling it for aer lingus

Delayed baggage – internal policy applied instead of Montreal Convention liability

Checked baggage did not arrive on a short, time-critical business trip from the UK to Ireland. The delay was reported immediately at the airport and logged with the airline. Staff advised that same-day delivery was unlikely and that essential replacement items should be purchased and receipts retained for reimbursement.

Because there were early business meetings and no access to clothing, toiletries, or professional items, essential purchases were unavoidable. The baggage was not reunited until late the following day, meaning it was effectively unavailable for the duration of the trip.

The airline later reimbursed only a small fixed amount and confirmed in writing that this represented the “maximum liability” under its delayed baggage policy and constituted full and final settlement.

This position relies on an internal policy cap rather than the liability framework set out under the Montreal Convention, which governs compensation for damage caused by delay to checked baggage. The Convention does not impose an arbitrary low fixed limit; it requires reimbursement of reasonable and necessary expenses up to the applicable SDR ceiling.

It is disappointing that an established carrier would rely on an internal policy cap instead of applying the correct international liability standard where the delay was acknowledged and the expenses were reasonable and business-related.

Passengers should be aware of the difference between an airline’s internal policy and the Montreal Convention liability regime when pursuing delayed baggage claims.

Review:
On Oct 3, 2025, due to Aer Lingus's failure, we missed our connecting flight to New York. We were left in Dublin without any proper information or assistance. The airline failed to provide rebooking, and the journey had to be abandoned. The extreme stress caused by the total lack of care and assistance led to a medical emergency for my husband, resulting in life-threatening 190 mmHg blood pressure and neurological symptoms.

Major violations:

REFUND REFUSAL: They refuse to pay the refund and compensation, despite a legally binding resolution from the Hungarian Government Authority (No: BP/0602/03588-4/2025) ordering them to do so.

BAGGAGE CLAIM: They have arbitrarily closed our claim for damaged/lost luggage without any resolution or compensation.

This behavior is illegal. They are ignoring official state authorities and withholding money that legally belongs to us. Totally unethical airline.

I flew with them to Orlando and back. Lovely new aircraft, super service onboard. Very happy!

where to start - and the trip is still 3 months away!! I accidentally put my full name in booking rather than my passport number - my bad!

However to change name is only possible by contacting aer lingus which is where the fun begins!!

Twice on different days i tried phoning the only contact tel for aer lingus = 01 7617835, both times on hold it told me wait times was 25/30 mins.

I didn't have that long to wait so on the third day I rang and was on hold for 14.45 minutes then got through to B, who was very helpful and changed info with cost of 100 euro due - for 2 minute job -

But alas the credit card payment system wouldn't work - (kept asking to enter the 16 digits on keypad but wasn't registering ) . B then tried manually also - weird but he stopped the recording at that time for data protection - alas, that didn't work . So, on hold again (now on call 41 minutes in total) - he confirmed the name change - backwards - so I asked to confirm new name and it seems it was input incorrectly so he fixed that - and asked me to wait on hold - (56 mins now)aaannd we are done - not his fault - but like, Aer Lingus = get some more staff and make sure payment process works - or better yet allow us to change our name online !! Thannnks

Good service for short flights and have better luggage etc compared to other short flight carriers

I am extremely disappointed with Aer Lingus’ handling of my complaint. I missed my flight at London Heathrow despite arriving on time and being willing to pay the €9.99 fee for my bag. Boarding staff told me I “had time” to return to check-in to drop the bag, but by the time I did, check-in was already closed and I was denied boarding.

I raised this complaint on 9 September 20245, then after my case was closed without a substantive response I reopened a case on 3 February, requesting a proper review, compensation under EU Regulation 261/2004, and reimbursement of expenses. Instead of addressing the actual issue—the incorrect guidance from staff—Aer Lingus either ignored my case or issued generic responses.

This is unacceptable. Airline staff gave misleading instructions, directly causing me to miss my flight, yet the airline has failed to take responsibility. I urge Aer Lingus to address such situations properly and treat customer complaints seriously.

I have officially given up on Aer Lingus. After years of being a loyal and proud customer, I am appalled by how far this airline has fallen in terms of customer service and operational integrity.
I attempted to change an existing booking to next Wednesday or Thursday. Despite the website claiming a change fee of only £35, the system refused to show any availability for those dates. However, when I searched for those exact same flights as a "new booking," they appeared immediately—at a significantly higher price.
It is clear that Aer Lingus is intentionally blocking existing ticket holders from accessing seats to force them into buying entirely new, expensive fares. Their "Manage Trip" tool is essentially a dead end once they have your money.
I have now booked my return trip with easyJet to Gatwick instead. It is a sad day when a budget carrier offers more transparency and better reliability than what used to be a premium national airline. I will be avoiding Aer Lingus at all costs in the future. They have gone completely downhill and are now absolute rubbish to deal with.

Back in 2017 I missed my flight going back to see my Dad. Aer Lingus customer service representative kindly put me on the last flight a couple of hours later. No charge, nothing but superb customer service.
My Dad died later that evening. I would not have been with him, if Aer Lingus had not stepped up to the mark.
Thank you.

Aer Lingus is terrible!!! My flight was cancelled after leaving me hanging around an airport til 2 am. I was then rerouted by bus more than 2 hours away for a recheduled flight at another airport. I was then advised by airline staff to claim compensation only to be told later on that this airline does not process compensation claims despite their legal obligation to do so! beware they will cancel for no reason, leave you horribly inconvenienced with no recourse.

Unser Flug von Dublin nach Frankfurt wurde kurzfristig wegen technischer Schwierigkeiten gestrichen. So etwas kann passieren – entscheidend ist jedoch, wie eine Fluggesellschaft anschließend mit ihren Kunden umgeht. Und hier hat diese Airline auf ganzer Linie versagt.

Zunächst wurde uns ein Ersatzflug für den übernächsten Tag mit Zwischenlandung in London angeboten. Einige von uns besitzen jedoch keinen Reisepass, sodass diese Option für uns gar nicht möglich war. Nach Rücksprache wurde uns dann ein Direktflug für Mittwoch angeboten, unser ursprünglicher Flug sollte am Sonntag gehen. Drei zusätzliche Urlaubstage kann sich allerdings nicht jeder einfach nehmen.

Nach weiterem Gespräch bot man uns schließlich einen Flug nach Berlin an, mit der Aussage, wir sollten uns selbst um den Weitertransport nach Frankfurt kümmern. Uns wurde ausdrücklich zugesichert, dass sämtliche dadurch entstehenden Kosten erstattet würden. Daraufhin buchten wir eigenständig einen Flug von Berlin nach Frankfurt. Zusätzlich stand unser Auto einen weiteren Tag kostenpflichtig am Flughafen Frankfurt.

Jetzt weigert sich die Fluggesellschaft jedoch, diese zusätzlichen Kosten zu übernehmen, trotz vorheriger Zusage.

Eine derart schlechte Organisation und der Umgang mit den eigenen Kunden sind wirklich das Allerletzte. Selbst ein Stern ist hier eigentlich noch zu viel.

First, the customer service is non-existent. Do expect 1-hour minimum wait via phone. Even after connecting, you simply will not get much help.
My original reservation was for a family of five from Chicago to Dublin. Since my daughter had decided to visit her friend in London, I called to cancel the return flight. A.L. informed me that I would have to pay $120 to change the round-trip to one-way. How preposterous.
Do not be tempted by the cheap flights. There are reasons for this.

Never again! Cancelled our Man to JFK flights on the day did the same on the way back. Made us wait 12h at the airport with two children. Tried to seat 8yo separately from parent. Awful customer service, rude, unprofessional, unhelpful! And to get money back for compensation and expenses it’s like talking to a brick wall! Shame on you!

Don't Booked with this Airline.
They change my flight now I have to make big schedule changes, and when I contact them, the guy on the phone named MOE was rude.

I've received an email to say my flights from Belfast to Exeter will now be from Belfast instead. This would be annoying anyway, but there are no usable options to do anything about it. The number on the website doesn't work. If I enter my booking reference 2HQFP6 and surname to bring up the booking, it says the booking can't be retrieved and to call the helpdesk. What helpdesk? Please Aer Lingus - call me and tell me what's going on. This is unacceptable.

Can't log into app. I request a new link to reset my password but the email never arrives.

Have been onto Aer Lingus countless times who don't know and send you around in a loop.

They then send you an email saying they are closing your case. Have seen a number of people online with the same issue

Having travelled all over the world as an export sales manager, I’ve been fortunate enough to experience many airlines and premium cabins. Emirates has long been my go-to, so my expectations are high — especially in business class.

Flying Aer Lingus business class from Manchester to New York was an absolute pleasure and, honestly, a bit of a revelation.

The service throughout the flight was exceptional: warm, attentive, and genuinely personable without being overbearing. The food was outstanding — well presented, beautifully cooked, and easily on par with (if not better than) many long-haul business class offerings I’ve had elsewhere.

The entertainment system was excellent too: intuitive, responsive, and with a great range of films and programmes, which actually surpassed what I’ve experienced with Emirates in recent years.

From start to finish, the experience felt premium, relaxed, and thoughtfully delivered. Aer Lingus has genuinely raised the bar for me, and I wouldn’t hesitate to fly business class with them again. A superb experience — highly recommended.

Me have anime wyfu cuz of Ryan trahan joyride pls help me I'm locked in his basement help.

I wanted to contact Aer Lingus by e mail or online chat re a problem.
The only options they offer are via Facebook or X.
I refuse to use Facebook and I tried X - which did not work.
I finally found a phone number, called and found a 20 minute wait - I gave up

after booking through aerlingus via google flights aer lingus randomly decided to give me new dates to what i was looking for. Only once i paid did it inform me of new dates and despite trying to cancel or change my flights within 30 seconds of booking there was no way of changing or canceling without a fee. a fifty euro flight is now over 100 with the changing fees. When ryan air has better customer service than a national carrier you know youre bad.