Aer Lingus Omdömen 2 618

I really hope someone from Air Lingus investigate or do some training to check in staff.

Appalling experience when checking in at Business class desk. The gentleman seems unprofessional and lack of customer service skills.

When he tagged the check in baggage I asked if he can add Priority tag then his response was we are out of stock and don't have any tags.

I am not sure if Airline was shortage of Priority tags or he has been lazy to get sole over to his desk.

This sorts of experience put me off to book anymore trips with Air Lingus. I know it won't make a difference to Airline one lost passenger but I don't want another passenger to experience same awful checking experience specially on Business Desks.

Appalling customer service. Impossible to get a Cancellation Invoice with the correct amount on it. No working option on Aer Lingus website to get the above. Numerous phones calls with extensive waiting periods to talk to customer service representatives, non of whom were able to deal with the request compentently or efficiently. Incorrect information emailed on more than one occassion. Customer service representative hung up the phone after I was waiting 55 minutes.

WHATS THE PROBLEM WITH GETTING YOUR PASWORD CHANGED WITH THIS SHOWER.I AM PRETTY MUCH 2 YEARS TRYING TO GET AN ANSWER( I AHVE ALL THE CASE IDS) AND NOTHING..THEY ARE NOTHIGN BUT CHARLATANS

Do not book any trips with Aer Lingus through their website if they use a partner airline, like JetBlue for example. They don't have access to do much if there is a delay and both companies can't communicate with one another efficiently. You will become stranded if something goes wrong and both airlines not help you get home.
We had to buy same day tickets on Aer Lingus for the empty seats they had on later flights because JetBlue only gets a small quota apparently. Neither company helped. Awful

We took Aer Lingus flight for our family trip to Boston from Birmingham during Christmas time and on the return leg of the journey from Boston to Dublin we were denied the morning breakfast. When asked one of the air hostesses told us that in America we only provide breakfast for 80% of the passengers--very strange comment-how that could be a policy in long haul flights! Then few minutes later one air hostess came and drop a packet on the tray table to one of us--almost thrown it without any eye contact or apology. Funnily enough another packet came few minutes later--again almost thrown into our face! We feel discriminated. Very poor in flight customer service indeed!

I’ve had my flights cancelled by Aer Lingus due to pulling out of Manchester. I received an email 2 weeks ago saying they would be in touch shortly. I’m still waiting. 2 calls to customer service and both saying we can’t help we will be in touch. This is your doing Aer Lingus. Come on get in touch and sort it out

Christmas with my in-laws ruined due to lost baggage for whole trip. Hours wasted on phone to useless services. No compensation weeks later. They’ve lost me as a customer.

Wow Aer Lingus, really are the worst! I've had poor service but this was award winning poor service. Never will I buy a ticket connected to this company. Worst airline ever

I recently traveled with Aer Lingus and, unfortunately, I cannot recommend them—especially to families traveling with toddlers. In my opinion, their service and policies are not suitable for young children, and there is a serious lack of transparency regarding what is included in the fare.

Before my flight, I called Aer Lingus several times to pay for an extra seat for my son. Each time, I was told I had to wait until check-in. When the time came to check in online, the website wouldn’t allow me to complete the process. I called customer service again, only to be told they couldn’t help and that I’d have to sort it out at the airport.

When I arrived at the airport, I was informed the flight was oversold and they couldn’t sell me an extra seat. To make matters worse, the front desk staff was rude and unhelpful, making me feel like the situation was my fault and that my business wasn’t important to Aer Lingus.

I also want to highlight that I used my Avios points to purchase one of our tickets. Despite using their own loyalty system and paying the fare they set, I was made to feel as if my business was less valuable than that of other passengers. Why should I feel less, just because I used a system Aer Lingus themselves implemented? It was a very discouraging experience.

The issues didn’t end there. During the flight, no food or water was offered for my child. When I asked the flight attendant if we could get something for my baby, I was told, “He is just an infant, no catering is included for him.” This was shocking, especially since I have flown with other airlines (like Qatar Airways) on similar-length flights, where my son was offered snacks, fluids, and even a nappy change kit as part of the service.

Overall, Aer Lingus failed to provide clear guidance, basic courtesy, and essential services for families. Based on my experience, I would strongly advise families with young children—and anyone considering using loyalty points—to look elsewhere for their travel needs.

Subject: Urgent: Reimbursement and EU261 Compensation Claim – Booking Ref: 2NRFUF

Dear Aer Lingus Customer Service,

I am writing to raise a formal complaint and seek both reimbursement and EU261 compensation following a serious failure on Aer Lingus’s part during my recent journey, booked under reference 2NRFUF.

I purchased two tickets for travel from Dublin to Calgary via Toronto, with the connecting flight listed as EI8533 (operated by Air Canada). This itinerary was booked and paid for in full over eight months in advance.

Upon arrival in Toronto (approximately 45 minutes late), a flight attendant called our names and instructed us to proceed immediately for our connecting flight. When we reached the front of the aircraft, another crew member insisted we collect our luggage and speak to an Aer Lingus representative, despite my concern that we should not need to retrieve luggage for a connecting flight.

After collecting our bags, we approached an Air Canada desk, only to be informed that our connecting flight did not exist. A manager confirmed this and added that Aer Lingus had made this same error before. We searched for an Aer Lingus representative, but all desks were closed and no staff were present.

A Toronto airport information assistant kindly called Aer Lingus on our behalf. The representative confirmed the connection was invalid and instructed us to book overnight accommodation. He rebooked us onto a new flight for June 9th at 09:30, but failed to include the baggage we had already paid for. We had to pay for this again at the airport.

As a result of this failure, we incurred the following out-of-pocket costs:
• Hotel in Toronto: CA$274.30
• Baggage fee (Air Canada): CA$70.00
• Food at hotel: CA$45.20
• Breakfast: CA$13.22
• Replacement transport to Banff (missed original pre-paid pickup): CA$180.19
• Missed first night of prepaid Calgary hotel: £47.56 GBP

All receipts are attached to this email.

In addition to full reimbursement of these costs, I am also formally claiming EU261/2004 compensation for each passenger. Our journey originated in the EU and was operated by an EU carrier. We arrived at our final destination (Calgary) more than 12 hours late, solely due to Aer Lingus selling us a non-existent connecting flight and providing no alternative or support at the time of disruption. This is not an “extraordinary circumstance” under the regulation.

I am therefore requesting the following:
1. Full reimbursement of the expenses listed above, totaling over CA$582.91 + £47.56 GBP
2. EU261 compensation of €600 per passenger (€1,200 total) for the delay and disruption caused.

This was an incredibly disappointing and disruptive experience, especially given the advance planning and my history as a loyal Aer Lingus customer. I look forward to your prompt resolution of this matter.

Up until now Aer lingus have refused to compensate for the flight that did not exist, they will not even acknowledge it didn’t exist, they did reimburse for the hotel stay and having to rebook cases for the flight the next day

Kind regards,
Dolores Cunningham

They're always so nice to me. Can't say a bad word about them

Just arrived back from a flight from Belfast city airport flight number EI 3646 to Birmingham. Couldnt fault the service, especially the man on check in in Belfast he was brilliant. Great weekend & great flights

I took an Aer Lingus flight on January 16, 2026, from Dublin to Los Angeles, and unfortunately this was my family’s first—and last—time flying with this airline.

Infant seating issue at check-in: During check-in, we were informed that our 8-month-old baby was required to have her own seat. This was surprising and frustrating, as we have flown extensively throughout Europe with her as a lap infant, fully within the under-2 rule. As a result, we had to return to the ticket counter and purchase a last-minute seat for her, adding unnecessary stress and cost.

Business class is not infant-friendly: We later learned that Aer Lingus does not offer baby bassinets in business class. This made purchasing a business-class seat for our baby essentially useless and something we wish had been clearly communicated beforehand.

Lack of accommodation for families: Overall, Aer Lingus is not an infant- or baby-friendly airline. My wife was seated in business class with our baby, while I was in economy due to business class being sold out. The crew strongly objected to me briefly going between cabins to help her—whether holding the baby while she used the restroom or assisting with the diaper bag from the overhead bin.

One particular cabin crew member, Eoin, repeatedly told me to return to my seat the moment he saw me assisting my wife. This level of inflexibility and lack of understanding toward parents traveling with an infant is something we have never experienced on any other airline.

Overall, this was a very unpleasant experience, and Aer Lingus was not accommodating or supportive of families traveling with babies. We will not be flying with this airline again in the future.

I attempted to book a ticket and waited 45 minutes for my call to be answered. When someone finally responded, the woman I spoke to was extremely rude and unwilling to assist me with booking over the phone, despite me explaining that I was unable to complete the booking online.

When I asked to speak to someone who could help, she put the phone down, wasting an hour of my time. I have been a loyal customer for over 10 years, and the way I was spoken to was humiliating and completely unacceptable.

It is deeply disappointing that your policy appears to allow customers to be treated with such a lack of respect.

I am very upset about my claims that are being refused to be paid.  On the 5th of December 2025 my flight was cancelled from Cork to Bristol after I waited more than 7hrs. 
The next Saturday there was no flights to Bristol from Cork not even another airline so I was stuck for 2 nights in Cork.  After paying for 2 nights hotel including food and taking a taxi to and from and incurred expenses at Bristol Car Park  and I am being told I will only be paid 188 and 1 night hotel. I find this very upsetting. 

10hrs delay , lost baggage

If you want a specific seat, you have to pay for it. Then, the airline decides do change seats and doesn’t refund you the money and ignore your emails!! What’s the point of choosing your seats then?? Robbers and Thieves!!!! aerlingus sucks

Cancelled my flight at extremely short notice. Then offered me a return flight home 2 days later after my original departure date. Put in a claim for a hotel as told to do by CS staff, and waited 14(!) months for an email reply...
..which asked me for the receipts which I originally sent! Still not resolved.

I've had the utter misfortune to fly with them a few times since, and in addition to the usual delays and high-prices, some highlights include spending 7 hours on hold on the phone over 3 days, just to try to get hold of customer service to book some sports equipment.

If something goes wrong and you need to speak to a human who doesn't read from script, you're in for a poor experience.

In any other industry, they'd be out of business fast.

I wish that I had read the reviews on TP before booking flights with Aer Lingus. We have flown to the USA with other airlines from Edinburgh, but we were interested in the Indianapolis flight and booked it for June of 2026. One of the passengers is disabled but has all of the "fit to fly" information and we are covered with good insurance. The problem that we encountered was trying to ask for help for the disabled passenger, with 9 contact forms being sent, and after waiting a long time for a response from any of the emails it was negative, we do not allocate seating for disabled passengers, but you can pay for your seating and chose seats, six phone calls to their call centre did not get any help, in fact I found almost all of the staff unhelpful. My lesson learned is not to fly with Aer Lingus again.

Booking a flight and somehow ended up with a 7 hour layover instead of the 2 hours I saw initially. But there's a 24 hour cancellation period on transatlantic flights, so no problem, right? Wrong. There is no "cancel" button. You have to submit a web form and wait... 10 days later and multiple emails and calls and they are "still working" on this and say it is still "a new case."
Update: 1 month later they say I don't qualify for a refund! Directly contradicts their own policy. Avoid!