Aer Lingus Omdömen 2 616

Quite chill airline or should I say aerline 🤣🤣 mrbeast gimme some money, gimme some money

Flight cancelled again.

An absolute shambles of an airline. Truly shocking communication and appauling lack of care when flights are cancelled or delayed.

It’s surprising that Aer Lingus hasn’t developed stronger customer care and communication, especially given how frequently their flights are delayed or cancelled. With so much practice, you’d expect the basics to be handled far better.

Booked flights for me and my 2 kids from Manchester to Los Angeles. Flight from Manchester to Dublin was delayed so we would have missed the connection. No information at all from anyone. Long waits to speak to customer service on the phone. After~ 50 minutes on the phone to them to sort out replacement flights they cut me off. The customer service staff were unfriendly. There were other people in my situation reporting the same level of dissatisfaction. To top it all they then claimed that we voluntarily didn't board the plane to Dublin so we weren't entitled to compensation or hotels. We did get the hotel and I will pursue compensation. I would never use this airline again. Absolutely terrible, uncaring, uninterested. A national flag carrier - it's an embarrassment for the Irish nation.

Pushing without a question a change o. Flight a 2 months before.
In seems to be an incompetence at all levels that it is needed for a 1.5 hours flight or bigger earnings in the pipeline so early boomers can be f@cked.

First time booking a flight. They cancelled, no alternative flight given, currently trying to get refunds for flight and airport parking…I’m rebooking with a better, more trustworthy airline

Since yesterday I'm trying to book a flight to MAD but the website and the app keeps showing an error at moment of the payment. I've paid the "lock fare" service but this morning the bkg was not there! where is my money?? 40 min waiting for a call and the "assistant" tells the issue is with everybody else's card but not their system.

In all my years of flying, I had never had an experience as awful as I did with Aer Lingus. Flights are delayed countless times, customer service is non existent and flights are cancelled right before boarding. Avoid Aer Lingus at all costs, they will ruin your trip.

So disappointed with Aer Lingus. I have flown many times with them over the years and this trip doesn’t deserve even a one star rating….
Booked Business Class from Salt Lake to Dublin return. I was so excited for my first Business Class flight.
A Christmas gift from my hubby.
What a let down!
My husband had requested gluten free meals when tickets were booked as a necessity for his health.
He had to go without food on all 4 flights because they neglected to bring any on board. When we said this was requested well in advance and asked what could they do for him they showed no empathy.
I feel disgusted having forked out sooo much money for a supposedly more luxurious flight and food yet he was left with an empty stomach the whole trip both ways!!! Paid for food and received NOTHING!!!
Also, flights in state were not upgraded to Business even though that’s what we booked and paid for. We booked ALL flights through Aer Lingus and our tickets ALL showed Business Class…. We totally feel fleeced.
Then to top it off they lost all 3 of our checked luggage. When we went to report it at customer service in Dublin they were anything but helpful….. my husband was wiped having had no food for hours on end. He was so frustrated being told he had to enter the bag details for each bag separately in a computer portal which kept crashing so he would have to go back and start all over again. It took at least 45 minutes to get this accomplished. I waited at baggage claim hoping somehow they would miraculously pop out. It took 3 days for them to finally get our luggage to us.
Not once were we offered a penny in compensation to provide essentials.
In 35 years of marriage I have never witnessed my husband get overly anxious or upset. However with the lack of food for hours and being diabetic, topped off with frustration at the lack of help from customer service it all really affected him.
A bit of empathy and consideration under the circumstances towards him would have gone a long way.
We reached out to Aer Lingus (2 months ago) and they haven’t had the courtesy to even respond.
An apology would have gone a long way.
We visit Ireland regularly but will no longer be flying Aer Lingus!!

Astonishingly poor customer service. With regard to a complaint I made - they requested some information from me. I sent it. A short while later, they sent another message requesting the same information. I sent it in reply to their email.bThey went on to send no less than 10 repeated messages asking for the same information - each time I stated I had sent it and requested this fiasco be added to my complaint. Today I got a message saying they had not heard from me and had closed my complaint. Unbelievable poor customer service.

Due to direct flights being cancelled from Manchester to JFK we had a connecting flight from Dublin. I wasn’t able to check in online due to getting randomly selected for a check so the next day I go to check in and the person tells me that the flight to Dublin is fully booked and there are no seats left. I’d understand if I chose not to check in for the flight but I tried and was told I have to do it at the airport and when I get there I get told there are no seats left, how is that fair? The man behind the desk with extremely bad timing tried to joke around with us which I thought was inappropriate considering we were getting told we were most likely not flying to Dublin. Eventually a very kind gentleman offered his seats up and we were able to get on the flight but it is extremely unfair on all passengers. I know that this is a reoccurring issue as another gentleman said to the lady behind the desk ‘you’ve overbooked again have you?’ And by the looks of it Aer Lingus are refusing to do anything about it.

However, the cabin crew were amazing and extremely friendly just a shame that the customer service at the desk can’t be reflected on in the same way.

Flew Dublin to Alicante recently on Aer Lingus Airbus plane. We unfortunately were sat beside a GROSSLY OVERWEIGHT FAT LUMP who was soooo big, he was spilling into my seat. I was aware that I was going to suffer a 3 hour flight crippled by the fat man and tiny cramped seats. Thank goodness, the man over from me moved his son over onto his seat and this allowed me to change my seat. So who is at fault here?? The GROSSLY OVERWEIGHT MAN, Aer Lingus for having tiny seat's or WHO?? Apart from that we took off and landed safely

Very poor..

I was due to fly BA to San Francisco on 21st February but my flight was cancelled. I was out on an Aer Lingus flight to SFO via Dublin the next day. Whilst the LHR to DUB flight was fine and uneventful, the flight from DUB to SFO was just awful. Ridiculously cramped seats with no legroom, IFE with very little to offer and a meal that would fail to satiate a mouse! To top it all, when I asked for a beer I had to pay for it! On a transatlantic flight! Aer Lingus is no better than Ryanair! I won’t be flying them again!

Worst airline I have ever flown with , we were on a long haul flight to New York to say the plane was small was an understatement it was the same size flight as a short haul everyone was squashing past each other to get to the toilet and the leg room was minimal the food was disgusting, on the way home we had a stop at Dublin were we had a 4 hour delay with a £13 euro food and drink voucher when i asked with the delay was the only response I got was it’s a technical issue , the worst airline avoid !!!

Our flight home from Belfast to Birmingham was cancelled and we were automatically rebooked onto a flight more than 24 hours later, which simply wasn’t an option for us. The email we received said we could choose an alternative flight, but the link didn’t work.

We went to the airport hoping staff could help, but unfortunately they were very unhelpful and told us there was nothing they could do. In the end, we had to change our plans and book a later flight to Manchester just so we could get home the same day despite there being other flights to Birmingham and East Midlands available that day. So we spent the day having to hang around at the airport.

Since then we’ve emailed Aer Lingus to raise the issue but have received no response at all.

Overall, the lack of communication and support made this a very frustrating experience. Do not bother with Aer Lingus

Fantastic costumer service and they had to deal with a very sick passenger, cabin crew along with pilot were amazing

Shockingly bad. Their internal booking system is full of errors and inconsistencies - which you then need to contact support to fix.

The options to push you toward is their chatbot - which is incredibly frustrating as it can only give preprogrammed answers, and takes you down dead end routes. When eventually you find the cheat code to speak with a human - it just puts you on hold for a few hours, then says "sorry, nobody could get to you today - try again tomorrow".

Worst airline customer service experience I've ever experienced.

I had an extremely disappointing experience with Aer Lingus and feel it’s important that other passengers are aware of what is happening.

On a previous flight in January, a crew member dropped food all over me and my seat. I was left covered in it while the seat and surrounding area were a mess. No apology was offered and another passenger had to help clean it up while I was clearly distressed. I filled out the survey afterwards explaining what happened and never heard a single word back from the airline.

Then on my February 14th flight from Dublin to Orlando, which cost €1,344.18, the aircraft was filthy. The tray table had a visible orange ring of residue, the seat had thick black dirt that looked like it had not been cleaned in years, and there was rubbish wedged near my feet. This was not minor dust. It was obvious, visible dirt that should never be present on a long haul flight. For the price paid, the level of cleanliness was completely unacceptable.

Boarding on the return flight was also chaotic. Passengers needing additional time were called forward but the lines were not controlled and everyone ended up boarding at the same time, defeating the purpose entirely and creating a stressful situation for anyone travelling alone.

I raised the issue formally with Aer Lingus and received what felt like generic responses from a no-reply email address, followed immediately by a survey. It gives the impression that complaints are processed but not genuinely reviewed.

What makes this situation even more difficult is that I need to travel again in the spring to visit a very seriously ill relative. Aer Lingus is the only airline offering a direct route, and after this experience I am now forced to consider indirect flights with other airlines despite travelling alone, because the experience on board was so poor.

Aer Lingus presents itself as a premium airline, but based on my recent experiences the cleanliness standards and the way complaints are handled fall far below what passengers should expect.

Holy horror!!!!!! The woman at the ticket help desk in Dublin terminal 2 is a drunk freak. She smelt like alcohol and was immediately so aggressive toward me, I’m really not one to write reviews but the stress of travelling is already enough and this woman was the most unhelpful person I have ever met. I don’t know what kind of sad life makes someone act like that but oh my god, so out of it that she didn’t even understand my question, I gave up pretty quickly as I could tell I wasn’t going to get anywhere with her. It was just a simple questing, she was sooooooooooooo genuinely horrible and condescending for no reason. Just an awful experience.

Seriously, I guess we only write reviews when bad service. But, Aer Lingus after I have been in contact with Sophia has gone quiet! They were insistent on my resending time and time again my details, then nothing . I have two vouchers with them to use for Barbados then they changed their minds that they weren’t flying from Manchester (this was two days after I had to convert to vouchers) I even spoke on the phone for this , should have been told as I only fly back out to Barbados as my old home so vouchers for over £1000 are no use as I am not interested in local flights. I even offered to use your vouchers to upgrade , silence. Please have the decency to respond?

Also had you employed a decent marketing manager you would have found that more people would have done transatlantic from Manchester! But no one knew! I think I told more people than you did! So many people were amazed and said that they would book! So if you need a decent marketing manager, please let me know! I would have filled every plane to Barbados and New York !