Aer Lingus Omdömen 2 616

Had my flights changed as no longer direct flights from Manchester to New York tried all ways to contact them to discuss and no reply

At 7 am , the dark pattern hell that is the aer lingus website .. hung resulting in two processed payments for my flight . One at 9 am and one at 12 both one way both in my name ... they refuse to refund me as duplicate , despite it being physically impossible for me to use the flight . I spent most of the day dealing with their AI bot hell ... The. At 5 pmI spent 45 mins waiting to speak to customer service who told me . I could not have a refund as my flight was a saver rate .. this is physically impossible ... And there's nothing the system let's them do .. I should go fill in more forms ( ploy to get me off the phone) I then quoted 3 reference numbers for auto closed tickets..

Eventually they told me I can ,refund the tax which is under 6% of the price ... But I have to do that online ..filling out another self closing form.

I can't even give the duplicate flight away as they want another 80 quid to change the name .. legitimately laughable if they hadn't stolen 120 quid off me for a flight I'm going to have to leave unchecked in ..

Next time I'll bloody swim to Ireland.

Delayed flights, paid for direct ended up on indirect no communication then put a claim in for a refund due to paying for a direct flight and ended up on indirect never received claim refund was promised!! Absolute nightmare would not recommend and won’t be flying with them again!!

They have been absolutely appalling since being taken over by BA.
In December I booked flights with them to visit home to spread my mums ashes.
Since then they have changed the time of both flights without giving me any options for alternative flight times as well as changing the carry on baggage policy (the whole reason I booked aer Lingus in the first place as they are much more expensive than Ryan Air) so now carry on luggage has to be checked in unless you pay an extra £30 each way on top of their already exorbitant prices. This completely changes the service I booked! I don’t want my mums ashes in the hold in case something happens to my bag.
The new times they have given me have made pre and post flight travel arrangements impossible and are going to leave me out of pocket too. It seems that they give lots of options for flight times and then about 6 weeks out for the flight they amalgamate the less busy flights to reduce empty seats and make maximum profit - what a scam.
On top of this, I have been trying to contact them since the 18th of February to discuss this and have had absolutely NOTHING from them.
It’s really quite appalling. I will not be booking with Aer Lingus again and have started proceedings for a charge back with my bank.
This has caused me a tremendous amount of stress and anxiety at an already difficult time.

Lost our ALL our luggage, told us it would be delivered to the hotel the same day. Its been 3 days now and we have stopped getting any updates about our luggage. Leaving the hotel soon so if they find they are gonna have to ship it back to the US ifg. Sh**ty airline, worse customer service, guess I gotta go back to sleeping in my jeans now.

Am undertaking a flight to USA with Dublin transit.
Aer Lingus will not allow you to book seats for the Dublin-USA leg (and return) without also paying for seats to/from UK to Dublin. You either buy seats for all flights or none.
A money grab again from what is becoming a "low cost" airline with high prices.

Worse customer service than BA even, which is quite a feat. No way to communicate with them meaningfully. Their management team has designed the customer service function to dismiss, ignore and frustrate customers consistently. Refunds take months, everything is manual and relies on low calibre staff. There is nothing more they could do to treat customers with contempt. They cut off email contact to avoid leaving any written audit trail. They rely on monopoly positions and weak legislation to exploit and frustrate customers.

Enchantée de mon vol Bruxelles -Cancun. L’avion était confortable. Prix intéressant.

I’ve used Aer Lingus a few times lately in flights from Glasgow to Dublin. All flights except one were always late. They don’t even update the gate board to tell you there is a short delay. Almost pretending it’s in time. Avoid.

Flight EI 061 from SFO to DUB 17/03/26 .
Cabin crew in very bad form . From minute we boarded something was off ...no smiles , barely acknowledged pax, my can of wine ended up on my lap as it was thrown literally , 2 cabin crew having personal conversations across aircraft during t off and landing . Vibe was awful , flight from DUB To SFO a week earlier was lovely , friendly , professional etc .
Aer Lingus need to up their game . Cabin crew shouting at someone who stood up during landing ....we were on the ground at this stage ...elderly woman stood up ! Was very taken aback . Reminded me of Ryanair !

Contacted Aer Lingus because i took out a voucher with the view to using it for Christmas this year to fly from Manchester to Barbados then less than a week later they they said that they were no longer flying from Manchester to Barbados, so I have been trying to get a refund of said voucher and they are refusing? Surely this is illegal? They have over £800 in my money and should have notified me of their impending change at time of issue of the voucher

Don’t even deserve 1 star. They want your money and won’t give it back!!

Booked their flight 6 weeks before the departure date m. 2 weeks and 1 day before the departure date, they emailed that the booked flight is rescheduled but didn’t offer further details on the new flights. At this point, my booking reference couldn’t be found on their website! I had to call to ask. When I called, they couldn’t tell me the reason for cancellation but wanted to offer me an alternative flight which would delayed our trip for 2 days with an overnight wait for transit for 12 hours !! And they won’t pre book the hotel for us for the overnight wait but asked us to booked our hotel by ourselves first then go on their website to fill the form to reclaim. While I was on the phone with the customer service, I asked for a refund and they asked me again to fill the form on their website. I have to insist so the customer service eventually helped to filed the refund for me but wouldn’t offer any written confirmation of the refund request! I was promised that in 2 days the written email will be sent by their refund team which can’t be contacted by any means!! Guess what!! It has been 4 days!i am still waiting for the written confirmation for a refund!!

Surprisingly after I was told my flight was cancelled, two days ago, another email form are lingus came to me to ask me to check it! Then I checked my booking reference and it can be found and can be checked in !!!! So for whatever reason they cancelled my booking at the first instance couldn’t have been legit!!!

So I had to call the customer service again. After waited for 40 mins, the custom service said the refund request has been sent and prioritise so I will hear from them at max two days!! Don’t even try to ask to speak to the manager because they don’t talk to customers! When I asked how long it will take for the money to be returned! They can only say asap. Two more days gone by, I still haven’t hear a thing from them!! I always have to call!! They don’t care if they cause significant trouble and cost at customers, they also don’t care that your travel fund is withheld by them by their unknown reason! They also don’t care if you need the money to book new flight at a more expensive cost because they always ask to wait! I was asked to wait for 7-10 working days!! Which would literally over the date I was supposed to take off for my trip! Now no flight and no fund to rebook!!

Simply a scam and they take the customer money but refuse to offer service , won’t give it back and won’t communicate!

DO NOT BOOK THEIR FLIGHTS! DO NOT BOOK THEIR FLIGHTS!

I don’t understand some of the reviews on here me and my partner went to New York last week. Obviously aer lingus stopped doing flights direct from Manchester. We were made known 2 months before had our flights changed to stop in Dublin and everything so it was all sorted for when we flew out. Now I have never flown before in my life and this was the best possible experience I could have had. I’m extremely happy with the service me and my partner got and the food on the plane was amazing couldn’t have asked for a better experience. We will definitely be flying with you guys again we don’t think you get enough credit for all the hard work you do .

Thankyou

Interesting to note that Aer Lingus seem to have adopted Ryanair's playbook centered around confuse the customer and the larger percentage will retreat!
Virtually impossible to speak to them and if booking through a third party........forget it.
The reviews which are truly beyond shocking for a national airline pretty much sum up the operation.
Any business flyers reading this, do as I do, purchase the lowest fares from other brokers and enjoy the ride. Don't attempt to reach out to the airline, they won't even give you a seat number until the day of departure.

Genuinely the worst airline I’ve ever had the displeasure of communicating with. I needed to change my flight date, they absolutely assured me they would wave the admin fee, but I needed to contact booking.com as they were the 3rd party agents who I originally booked with. Booking.com did contact them, and weren’t able to give Aer Lingus the details they needed. Instead of contacting me, Aer Lingus told me it wasn’t their problem and booking.com had to sort it. Consequently I’ve had to pay a huge premium for their lack of competence. Avoid them like the plague. EXTREMELY disappointed.

Dealing with Aer Lingus is like being in a sitcom. What an absolute joke! I have flights booked for July. When I log on to my booking page, it shows a message asking for advanced passenger information for all passengers. I painstakingly add every detail for all 5 passengers, click save, and it takes me back to the booking page and shows the same message. I enter all the information all over again, and it continues to act like there are no details on file. So, I call the customer service number and I have to deal with a moron who can't speak a word of English, who gets every number wrong as I tell them the passport details. I give up on him and call again, and this time get a woman who also can't speak any English and is heavy breathing so hard down her microphone it sounds like she's in a wind tunnel and I can't understand a word she's saying. Seriously.... just don't bother having a customer service team because these people are an absolute joke. When you're handling specific and really important information like passport numbers, expiry dates, customs information etc, how the hell can you hire people who can't understand anything passengers are saying?!

Booked return flights for 6 via Gotogate with Aer Lingus (UK–Orlando). Flew out 26 Oct 2025. While already in the US we were told our 10 Nov return flight was cancelled due to Aer Lingus staff strikes.
Only option offered: refund of the return leg. With a young family abroad we had no choice but to buy expensive replacement flights to get home.
Months of complaints later: Aer Lingus rejected compensation twice (first “strike action”, then claiming >14 days notice). We were only notified via Gotogate exactly 14 days before the flight – while already in the US.
No rerouting offered. Thousands out of pocket.
@AerLingus how is this acceptable under passenger rights rules?

I recently booked a flight on aerlingus. The website crashed and ultimately charged me twice for the same outbound and return flight. I didn't see the charge on my credit card until after I returned.

When I challenged them (aerlingus) for a refund it took 8 weeks to get back to me and then they wouldn't refund one of the flights. Even though I only made one confirmation with my bank and was charged twice they refused to give me a refund.

I've riased a challenge with my bank and also with the Irish commission. Terrible service and won't be flying with them again after this.

I gave it a try for this national company once, but IT IS WORSE than the budgets. How could anyone trust a flight company if they are unreliable and irresponsible from the outset on the ground?
I booked two seats and received the confirmation email and later the reminder to check in. Everything seems normal isn't it?
Well at the check-in I got an error message in their app that there is no such booking. Panic... The "customer service" wasn't available for HOURS. Finally, they said that the booking was cancelled. Why? Who cancelled it? Where is the communication about this??? How will we travel tomorrow? The answer was: book again for a much higher price. Next day travel, budgets were full, so there was no other option.
I requested a refund for the massive price difference as a bare minimum. After weeks of emailing they refused and blamed their fault on me. Pricier and even so the service is way below the infamous budgets. Arrogant, unreliable, careless company. Never again!!!

I’ve had nothing but grief from Aer Lingus over the past three weeks. My flight was cancelled and since then I’ve been trying to get my money back, but it’s been an absolute nightmare. Every time I try to contact customer service I end up waiting for hours just to get through to someone, and when I finally do, the advisors are rude, unhelpful, and seem to give a different story every time.

I’ve been told multiple things about my refund, many of which clearly contradict each other. It honestly feels like I’ve been given nothing but excuses and false information instead of any real help. No one seems willing to take responsibility or actually resolve the issue.

After this experience, I’ve completely lost trust in Aer Lingus. The lack of support, poor communication, and the way customers are treated is unacceptable. I will never use this company again and would strongly warn others to think twice before booking with them.