Was pleasantly surprised by our experience. Our driver Dennis turned up on time and dressed immaculately. Despite some challenges on the journey He remained calm and focused. Well done Dennis.
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Great service, turned up on time, friendly drivers, accidentally paid twice (joys of using a mobile phone) was swiftly dealt with and refunded. Will be using again on my next trip.
Företaget har svarat
I don't normally write reviews but I used Addison Lee for 3 separate trips yesterday when I was in London for a family funeral. The service that I received was excelent. Their cutomer services were v... Se mer
Företaget har svarat
We just had an absolutely fantastic Emirates chauffeur-drive transfer home from Edinburgh Airport (EDI) this evening, operated by Addison Lee. Our driver was James (from Dundee), and he provided excep... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer frÄn olika externa kÀllor
From humble beginnings to Londonâs most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end â our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day â across both the UK and worldwide â we will continue to deliver that same executive service consistently, no matter where we are.
Kontaktuppgifter
Storbritannien
- www.addisonlee.com
4,6
UtmÀrkt
9 tn omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
InnehÄll frÄn riktiga mÀnniskor Àr i fokus pÄ Trustpilot. Det hÀr företaget kan dock Àven anvÀnda vÄrt AI-verktyg för att skriva sina svar.
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Very polite and competent driver.
24 augusti 2026
Svar frÄn Addison Lee
Dear Linda,
Thank you for your amazing feedback and 5-star review. We appreciate you taking the time to let us know your thoughts on the service provided by our polite and competent driver.
Kind Regards,
Shellie
Customer Experience
Reg was a great driver who got us toâŠ
Reg was a great driver who got us to Heathrow in good time
24 augusti 2026
Svar frÄn Addison Lee
Dear Brian
Thank you for your wonderful 5-star review! We are so pleased to hear that our driver got you to Heathrow in good time.
Kind Regards,
Shellie
Customer Experience
The drivers are always well manneredâŠ
The drivers are always well mannered and respectful. The cars are immaculate and 99% of the time arrive on time to take the passenger to their destination. Well done Addison Lee!
24 augusti 2026
Svar frÄn Addison Lee
Dear Frankie,
Thank you for taking the time to share your wonderful 5-star review. We are so pleased to hear about your consistent positive experiences with our drivers and the cleanliness of our vehicles. We appreciate your kind words.
Kind Regards,
Shellie
Customer Experience
1st class service
Our driver was on time and was really kind and chatty.
He made sure we got to the station on time so we didn't miss our train.
I would highly recommend this company
15 augusti 2026
Svar frÄn Addison Lee
Dear Bec,
Thank you for taking the time to share your positive experience. We are so pleased to hear that our driver was on time, kind, and ensured you reached the station promptly. We truly appreciate your recommendation!
Kind Regards,
Shellie
Customer Experience
Excellent service always early/on timeâŠ
Excellent service always early/on time to collect me and to get me to my destination.
24 augusti 2026
Svar frÄn Addison Lee
Dear Kirstie,
We're so pleased to hear that our service was excellent and that we consistently got you to your destination on time. Thank you for your wonderful feedback!
Kind Regards,
Shellie
Customer Experience
A yellow and black logo Description automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ3LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.NTQJWavNSVnzti70nLtumB7YS3pe6OvcFB16FmR3R24]https://www.addisonlee.com/
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Excellent service from booking to endâŠ
Excellent service from booking to end of journey polite courteous drivers and updates via texts on time and comfortable cars highly recommend
24 augusti 2026
Svar frÄn Addison Lee
Dear Jacqui
We are so pleased to hear that you experienced excellent service from booking to the end of your journey. It's wonderful to know that our drivers were polite and courteous, and that you appreciated the text updates, punctuality, and comfortable cars. We truly appreciate your high recommendation!
Kind Regards,
Shellie
Customer Experience
Very efficient with friendly helpfulâŠ
Very efficient with friendly helpful drivers excellent service
24 augusti 2026
Svar frÄn Addison Lee
Dear Susan
Thank you for taking the time to leave this excellent 5-star review. We are so pleased to hear that our drivers were friendly and helpful, and that you received excellent service.
Kind Regards,
Shellie
Customer Experience
Drivers will listen when you make aâŠ
Drivers will listen when you make a decision to/and change route.
24 augusti 2026
Svar frÄn Addison Lee
Dear T,
We appreciate you sharing your experience. It's helpful to know that our drivers are responsive to route changes.
Kind Regards,
Shellie
Customer Experience
Svar frÄn Addison Lee
Dear Janis,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a great experience and enjoyed the comfort of a larger vehicle.
Kind Regards,
Shellie
Customer Experience
All good!
Easy App. Reliable service of many years standing. Reliably good cars. All good.
24 augusti 2026
Svar frÄn Addison Lee
Good Morning,
Thank you so much for the 5* review! We're glad everything went smoothly for you, and we look forward to travelling with you again soon!
Jenny
Customer Experience
Excellent service
Punctual, courteous, very clean car, the driver was helpful with my heavy case which I particularly appreciated. Thank you.
24 augusti 2026
Svar frÄn Addison Lee
Dear Gila,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our service, from the punctuality and cleanliness of the car to the helpfulness of our driver with your luggage. We truly appreciate your kind words.
Kind Regards,
Shellie
Customer Experience
Svar frÄn Addison Lee
Dear Wendy
Thank you for taking the time to share this wonderful 5-star review. We are delighted to hear about the efficient pick-up and excellent driver experience you had.
Kind Regards,
Shellie
Customer Experience
Friendly and efficient driver Richard
19 augusti 2026
Svar frÄn Addison Lee
Dear Andrew,
Thank you for your wonderful 5-star review. We are delighted to hear that you had such a positive experience with our friendly and efficient driver.
Kind Regards,
Shellie
Customer Experience
The driver made all the difference NiceâŠ
The driver made all the difference Nice chap.
24 augusti 2026
Svar frÄn Addison Lee
Dear Charles,
Thank you for taking the time to share your positive feedback. We are delighted to hear that our driver made such a good impression.
Kind Regards,
Shellie
Customer Experience
Really appreciate the lift to our localâŠ
Really appreciate the lift to our local station from London when South Eastern Trains cancelled all services. Our driver was very accommodating, dropping our son off as well at his home.
24 augusti 2026
Svar frÄn Addison Lee
Dear Peter
Thank you for your valuable feedback. We are delighted to hear that your driver was on time and very polite during your journey. We appreciate you taking the time to share your positive experience.
Kind Regards,
Shellie
Customer Experience
On time very polite driver
24 augusti 2026
Svar frÄn Addison Lee
Dear Linda,
Thank you for your valuable feedback. We are delighted to hear that your driver was on time and very polite during your journey. We appreciate you taking the time to share your positive experience.
Kind Regards,
Shellie
Customer Experience
Driver arrived in good time
Driver arrived in good time. Excellent driving in difficult traffic.
24 augusti 2026
Svar frÄn Addison Lee
Dear Jill
Thank you for your wonderful feedback! We are so pleased to hear that your driver arrived promptly and provided excellent service during your journey.
Kind Regards,
Shellie
Customer Experience
A yellow and black logo Description automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ3LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.NTQJWavNSVnzti70nLtumB7YS3pe6OvcFB16FmR3R24]https://www.addisonlee.com/
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Arrived on time
Arrived on time, and got us to our destination on time too. Comfortable trip.
24 augusti 2026
Svar frÄn Addison Lee
Dear Pj
We are delighted to hear that your journey was comfortable and that we got you to your destination on time. Thank you for your positive feedback.
Kind Regards,
Shellie
Customer Experience
Driver was so helpful
Driver was so helpful (we are quite old, and he helped us with our bags way beyond the call of duty). Heathrowsâs baggage hall chaos meant we were very late getting out of customs, but our driver took it all in his stride. Great service.
19 augusti 2026
Svar frÄn Addison Lee
Dear Alan,
Thank you for your wonderful feedback! We are so pleased to hear that your driver provided such excellent assistance with your bags and handled the delays at Heathrow with professionalism. It's great to know you had a positive experience.
Kind Regards,
Shellie
Customer Experience
Svar frÄn Addison Lee
Dear Mike,
We're glad to hear we provided a comfortable and punctual experience. Thank you for your positive feedback!
Kind Regards,
Shellie
Customer Experience
A yellow and black logo Description automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ3LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.NTQJWavNSVnzti70nLtumB7YS3pe6OvcFB16FmR3R24]https://www.addisonlee.com/
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Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.