Was pleasantly surprised by our experience. Our driver Dennis turned up on time and dressed immaculately. Despite some challenges on the journey He remained calm and focused. Well done Dennis.
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Great service, turned up on time, friendly drivers, accidentally paid twice (joys of using a mobile phone) was swiftly dealt with and refunded. Will be using again on my next trip.
Företaget har svarat
I don't normally write reviews but I used Addison Lee for 3 separate trips yesterday when I was in London for a family funeral. The service that I received was excelent. Their cutomer services were v... Se mer
Företaget har svarat
We just had an absolutely fantastic Emirates chauffeur-drive transfer home from Edinburgh Airport (EDI) this evening, operated by Addison Lee. Our driver was James (from Dundee), and he provided excep... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer frÄn olika externa kÀllor
From humble beginnings to Londonâs most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end â our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day â across both the UK and worldwide â we will continue to deliver that same executive service consistently, no matter where we are.
Kontaktuppgifter
Storbritannien
- www.addisonlee.com
4,6
UtmÀrkt
9 tn omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
InnehÄll frÄn riktiga mÀnniskor Àr i fokus pÄ Trustpilot. Det hÀr företaget kan dock Àven anvÀnda vÄrt AI-verktyg för att skriva sina svar.
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Great driver very nice person got us toâŠ
Great driver very nice person got us to our destination fine
24 augusti 2026
Svar frÄn Addison Lee
Dear Stella,
Thank you for taking the time to leave this wonderful 5-star review. We are so pleased to hear that our driver was a very nice person and got you to your destination fine.
Kind Regards,
Shellie
Customer Experience
Svar frÄn Addison Lee
Dear Antonio,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced top-class service with us.
Kind Regards,
Shellie
Customer Experience
Driver friendly and polite
Driver friendly and polite, on time - easy to order will use app in future
21 augusti 2026
Svar frÄn Addison Lee
Dear Sal,
Thank you for your fantastic 5-star review! We are so pleased to hear that your driver was friendly and polite, and that our service was on time. It's great to know you found the ordering process easy and plan to use our app in the future.
Kind Regards,
Shellie
Customer Experience
Excellent friendly service
Excellent friendly service. Turned up early, however no pressure to leave til pick up time.
24 augusti 2026
Svar frÄn Addison Lee
Dear Stephen,
Thank you for your excellent 5-star review! We are so pleased to hear that you experienced friendly service and that our early arrival was a positive aspect of your experience.
Kind Regards,
Shellie
Customer Experience
Svar frÄn Addison Lee
Hi Graeme,
Thank you so much for leaving us 5 stars!
Jenny
Customer Experience
Just good service apart from beingâŠ
Just good service apart from being advised the car would be 56 mins late and it arrived 5 mins later. System breakdown!!
24 augusti 2026
Svar frÄn Addison Lee
Dear Colin,
We appreciate your feedback and are glad to hear you generally received good service. We acknowledge the discrepancy in the car's arrival time notification. We are always working to improve our systems for accuracy.
Kind Regards,
Shellie
Customer Experience
Drivers picked up on time friendly andâŠ
Drivers picked up on time friendly and efficient service. Would highly recommend.
24 augusti 2026
Svar frÄn Addison Lee
Dear MS,
Thank you for your wonderful 5-star review!
We are so pleased to hear that our drivers provided you with timely, friendly, and efficient service. We truly appreciate your high recommendation.
Kind Regards,
Shellie
Customer Experience
Svar frÄn Addison Lee
Dear Ingrid
Thank you for taking the time to leave this kind 5-star review. We are so pleased to hear of your positive experience with our efficient and timely service.
Kind Regards,
Shellie
Customer Experience
Arrived very punctionally and veryâŠ
Arrived very punctionally and very helpful driver
24 augusti 2026
Svar frÄn Addison Lee
Dear Ellis
Thank you for taking the time to leave this wonderful 5-star review. We are so pleased to hear that your driver was punctual and very helpful.
Kind Regards,
Shellie
Customer Experience
Svar frÄn Addison Lee
Dear Nanice
We're happy to hear that our service was punctual, reliable, helpful, and convenient for you. We appreciate your positive feedback!
Kind Regards,
Shellie
Customer Experience
Professional
Professional, easy to book and on time. Very clean vehicles. Competively priced.
24 augusti 2026
Svar frÄn Addison Lee
Dear Fiona,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you found our booking process easy, our vehicles clean, and our service punctual and competitively priced. We appreciate you sharing your positive experience.
Kind Regards,
Shellie
Customer Experience
Well mannersconsiderate driving
Well manners. Respect traffic rules and driving very considerate to pedestrian and slow going cars in front of.
24 augusti 2026
Svar frÄn Addison Lee
Good Morning,
Thank you so much for taking the time to review your journey with us. We will make sure this gets passed on, and we look forward to seeing you again soon.
Jenny
Customer Experience
Svar frÄn Addison Lee
Dear Cat
Thank you for taking the time to leave this kind 5-star review. We are delighted to hear about your smooth collection and friendly driver.
Kind Regards,
Shellie
Customer Experience
Svar frÄn Addison Lee
Good afternoon,
Thank you for leaving this great 5* review.
It is excellent to hear of your timely experience with our driver.
Kind Regards
Meg
Customer ExperienceÂ
Svar frÄn Addison Lee
Good Afternoon Thomas,
We're so glad to hear that our drivers were prompt and that your booking process was straightforward.Â
We appreciate you sharing your positive experience with us.
Kind regards,
Amy
Customer Experience
Outstanding Taxi Service
I believe that Addison Lee is the UK's Number One Taxi Service. Safety and Security Guaranteed. A friendly yet professional service.
17 augusti 2026
Svar frÄn Addison Lee
Good morning Rebecca,
We are overjoyed to receive your fantastic feedback on our service and really appreciate the time you took to share your thoughts with us.
It is very good to hear that we have met your high expectations as we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Â
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again very soon.
Kind regards,
Mandy
Customer Experience Advisor
Very friendly driver
17 augusti 2026
Svar frÄn Addison Lee
Good morning,
We are glad to hear your driver was very friendly.Â
Â
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Â
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind regards,
Mandy
Customer Experience Advisor
On time and very helpful to my wifeâŠ
On time and very helpful to my wife with her wheelchair
17 augusti 2026
Svar frÄn Addison Lee
Good morning Raymond,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Â
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind regards,
Mandy
Customer Experience Advisor
the driver was on time and very helpful
14 augusti 2026
Svar frÄn Addison Lee
Good morning Graham,
Thank you for sharing your positive feedback about one of our drivers.
Â
Your comments have been shared with our Driver Management team so that they can be recognised for their outstanding work.
Â
We appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience Advisor
Helpful driver and very clean car
17 augusti 2026
Svar frÄn Addison Lee
Good morning Jane,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Â
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards,
Arifah
Customer Experience
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.