Was pleasantly surprised by our experience. Our driver Dennis turned up on time and dressed immaculately. Despite some challenges on the journey He remained calm and focused. Well done Dennis.
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Great service, turned up on time, friendly drivers, accidentally paid twice (joys of using a mobile phone) was swiftly dealt with and refunded. Will be using again on my next trip.
Företaget har svarat
I don't normally write reviews but I used Addison Lee for 3 separate trips yesterday when I was in London for a family funeral. The service that I received was excelent. Their cutomer services were v... Se mer
Företaget har svarat
We just had an absolutely fantastic Emirates chauffeur-drive transfer home from Edinburgh Airport (EDI) this evening, operated by Addison Lee. Our driver was James (from Dundee), and he provided excep... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer frÄn olika externa kÀllor
From humble beginnings to Londonâs most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end â our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day â across both the UK and worldwide â we will continue to deliver that same executive service consistently, no matter where we are.
Kontaktuppgifter
Storbritannien
- www.addisonlee.com
4,6
UtmÀrkt
9 tn omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
InnehÄll frÄn riktiga mÀnniskor Àr i fokus pÄ Trustpilot. Det hÀr företaget kan dock Àven anvÀnda vÄrt AI-verktyg för att skriva sina svar.
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
I am from Sydney
I am from Sydney. When I booked the taxi from st Thomas A&E I was told to wait near the car park. I did this and then told my trip was cancelled because the driver could not find me. I was totally unaware I was to go into the car park. When I rang again I was told I would have to book again and pay. This is a total fraudulent behaviour which cost me $47 aud. I believe I should get a refund. I am 73 years old and was not told specific information,
31 augusti 2026
Omdöme utan inbjudan
Svar frÄn Addison Lee
Good morning Deborah,
We are sorry to hear your booking was cancelled.
Please reach out to us on customer.relations@addisonlee.com so we can look into this.
Kind Regards,
Arifah
Customer Experience
Great service
Easy booking process, driver arrived exactly on time. Very friendly, comfortable journey and overall wonderful service.
24 augusti 2026
Svar frÄn Addison Lee
Hi Lauren,
Thank you so much for the positive feedback! We really appreciate the 5 stars and are glad you had such a smooth experience.
We look forward to travelling with you again soon!
Jenny
Customer Experience
Booked two cars for wedding to bringâŠ
Booked two cars for wedding to bring bride and bridesmaids. Booked for 12;50. One arrived 30 minutes late. When we called him after ten minutes of being late he told us heâd be 7 minutes. He turned up 20 minutes later. The car was not set up as a six seater so he very slowly set it up. Did not apologise for being late. Then watched YouTube the whole way whilst driving. The second driver asked us to pay him ÂŁ10 cash because he had to wait a few minutes. Terrible service. Would never book Addison Lee again.
28 augusti 2026
Omdöme utan inbjudan
Svar frÄn Addison Lee
Good Afternoon Megan,
I'm so sorry that happened to you. Please email the job number to customer.relations@addisonlee.com [customer.relations@addisonlee.com] and they will investigate what happened.
Kind regards,
Jenny
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Myskow,
Thank you for taking the time to leave us this wonderful review. We are delighted to hear that you consistently find our service prompt, efficient, friendly, and professional.
Kind Regards,
Linda
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Maeve,
Thank you for leaving this wonderful 5-star review. We are so pleased to hear of your positive experience with our professional and reliable service.
Kind Regards,
Linda
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Billy,
Thank you for taking the time to leave this wonderful 5-star review. We are delighted to hear that you found our service to be both on time and professional.
Kind Regards,
Linda
Customer Experience Advisor
Always on time
Always on time, clean, comfortable cars and efficient service. Always arrive in good time at destination with the smallest number of delays as possible. Pleasant, professional and careful drivers.
24 augusti 2026
Svar frÄn Addison Lee
Good morning,
Thank you for taking the time to share your wonderful 5-star review. We are so pleased to hear about your consistent positive experiences with our service and drivers. We appreciate your kind words.
Kind Regards,
Linda
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Rita,
We're so happy to hear you had such an excellent experience with us. We truly appreciate your kind words!
Kind Regards,
Linda
Customer Experience Advisor
We had a very happy and helpful driver.
24 augusti 2026
Svar frÄn Addison Lee
Good morning Martin,
Thank you for taking the time to leave this wonderful 5-star review. We are delighted to hear that your driver was so happy and helpful.
Kind Regards,
Linda
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Paula,
Thank you for taking the time to share your positive feedback regarding your driver.
It will be shared with them so they know they are doing a great job.
Thank you for choosing Addison Lee and we look forward to serving you in the future.
Kind regards,
Mandy
Customer Experience Advisor
Great experience
Great experience. Thank you Anthony for such a lovely drive to Gatwick. Exceptional service from Anthony.
24 augusti 2026
Svar frÄn Addison Lee
Good morning Shahnaz,
We are thrilled to receive your amazing feedback on your driver and appreciate the time you took to share your thoughts with us.
It will be shared with them to acknowledge their outstanding work.
Thank you for choosing Addison Lee as your service provider, we look forward to seeing you again very soon.
Kind regards,
Mandy
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Martin,
It is very good to hear that we have met your high expectations as we are committed to providing exceptional service.
We are glad to hear you received a great service whilst travelling with us.
Thank you for choosing Addison Lee as your service provider, we look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Jason,
We are glad to hear you had a good journey with us, we appreciate you taking the time to leave this 5 star review.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind regards,
Mandy
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Kirit,
Thank you for sharing your positive feedback about one of our drivers.
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Your comments have been shared with our Driver Management team so that they can be recognised for their outstanding work.
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We appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Mike,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Â
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind regards,
Mandy
Customer Experience Advisor
Punctual and polite
Two cars to take us and return with two stops each way. Both drivers were punctual and polite with nice cars. Got us there and back in good time. Not much more i could have asked for.
20 augusti 2026
Svar frÄn Addison Lee
Good morning,
Thank you for taking the time to leave this wonderful feedback about our drivers, it means a lot to us.
Â
Your comments will be shared with our Driver Management team so that they can be recognised for their outstanding work.
Â
We look for forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Svar frÄn Addison Lee
Good morning Katherine,
Thank you for sharing your positive feedback about one of our advisors.
Â
Your comments have been shared with our management team so that they can be recognised for their outstanding work.
Â
We appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience Advisor
Very good experience and excellent andâŠ
Very good experience and excellent and professional drivers.
24 augusti 2026
Svar frÄn Addison Lee
Good morning Lisa,
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Â
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind regards,
Mandy
Customer Experience Advisor
Turned up perfectly just before theâŠ
Turned up perfectly just before the allotted times, cars were spotless, good drivers, easy booking process. Used the executive service for a special occasion and it was great to have this good start and end to an important day.
24 augusti 2026
Svar frÄn Addison Lee
Good Afternoon,
We are so pleased to hear that your executive service for a special occasion was a great success from start to finish. It's wonderful to know that our cars were spotless, the drivers were good, and the booking process was easy.
Kind Regards,
Shellie
Customer Experience
Svar frÄn Addison Lee
Hi Kathleen
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced prompt service and found our drivers to be friendly and experienced. We appreciate your kind words.
Kind Regards,
Shellie
Customer Experience
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.