Was pleasantly surprised by our experience. Our driver Dennis turned up on time and dressed immaculately. Despite some challenges on the journey He remained calm and focused. Well done Dennis.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service, turned up on time, friendly drivers, accidentally paid twice (joys of using a mobile phone) was swiftly dealt with and refunded. Will be using again on my next trip.
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I don't normally write reviews but I used Addison Lee for 3 separate trips yesterday when I was in London for a family funeral. The service that I received was excelent. Their cutomer services were v... Se mer
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We just had an absolutely fantastic Emirates chauffeur-drive transfer home from Edinburgh Airport (EDI) this evening, operated by Addison Lee. Our driver was James (from Dundee), and he provided excep... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Kontaktuppgifter
Storbritannien
- www.addisonlee.com
4,6
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The driver was spot on time very early start
The driver was spot on time - very early morning pick up.
Polite and fitted all our bags for 6 people.
2 september 2026
Svar från Addison Lee
Hi Greg,
Thank you so much for the positive feedback! We're glad it went well for you, and we are grateful for the 5 stars.
We hope to see you again soon!
Jenny
Customer Experience
Arrived on time very pleasant driver
2 september 2026
Svar från Addison Lee
Good morning Margaret,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards,
Arifah
Customer Experience
Svar från Addison Lee
Hi Alex,
Thank you for taking the time to give us a 5* review!
Jenny
Customer Experience
Always arrive on time or early.alwsys…
Always arrive on time or early.alwsys reliable
2 september 2026
Svar från Addison Lee
Good morning,
Thank you for such a great review of our punctual service.
We appreciate your support.
Kind Regards,
Arifah
Customer Experience
Great customer service and kind drivers!
27 augusti 2026
Svar från Addison Lee
Good morning Lorraine,
We are delighted to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind Regards,
Arifah
Customer Experience
The driver was very professional and…
The driver was very professional and punctual. The vehicle was superbly comfortable and spotlessly clean.
2 september 2026
Svar från Addison Lee
Good morning Lorraine,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards,
Arifah
Customer Experience
Svar från Addison Lee
Good morning James,
Thank you for the 5* rating and review.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind Regards,
Arifah
Customer Experience
Punctual and Efficient - Doorstep to Plane and back
Punctual, Friendly and efficient from doorstep to plane and back again. Clean and confortable vehicles/
2 september 2026
Svar från Addison Lee
Good morning Robert,
We are delighted to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind Regards,
Arifah
Customer Experience
On time pick up Stansted
On time , missed all traffic and M25 closures
Professional service
28 augusti 2026
Svar från Addison Lee
Good morning Mr Summerton,
Thank you for your kind feedback on our service.
We appreciate you sharing your thoughts and experience with us.
Kind Regards,
Arifah
Customer Experience
Svar från Addison Lee
Good Morning,
Thank you so much for the 5 star feedback!
Jenny
Customer Experience
Svar från Addison Lee
Good morning Pools,
We are delighted to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind Regards,
Arifah
Customer Experience
always good service so no complaints
2 september 2026
Svar från Addison Lee
Good morning,
Thank you for the amazing feedback and 5* rating.
We look forward to welcoming you again.
Kind Regards,
Arifah
Customer Experience
Polite driver and very helpful
2 september 2026
Svar från Addison Lee
Good Morning Anthony,
Thank you for your amazing feedback and 5-star review.
We appreciate you taking the time to let us know your thoughts on the service provided by our polite and helpful driver.
Kind regards,
Amy
Customer Experience
Svar från Addison Lee
Good morning,
We are delighted to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind Regards,
Arifah
Customer Experience
Reliable and efficient and very nice…
Reliable and efficient and very nice drivers - with an exception today for my return trip.
2 september 2026
Svar från Addison Lee
Good morning Vivien,
Thank you for the 5* rating.
If you would like to reach out please contact us on customer.relations@addisonlee.com [customer.relations@addisonlee.com].
Kind Regards,
Arifah
Customer Experience
Extremely professional driver
Extremely professional driver, great service and I was kept informed ever step of the way.
Even despite having heavy traffic enroute, the driver was calm and composed.
I would recommend Addison Lee again.
2 september 2026
Svar från Addison Lee
Good morning Michael,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards,
Arifah
Customer Experience
Great luxury and professional service
Nice clean cars and professional drives who are very punctual on times.
2 september 2026
Svar från Addison Lee
Good Morning Achraf,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you found our cars clean and our drivers professional and punctual.
We appreciate you sharing your positive experience.
Kind regards,
Amy
Customer Experience
Svar från Addison Lee
Good Morning Phil,
Thank you for your wonderful 5-star review!
We are delighted to hear that you experienced great service and enjoyed our perfect cars.
We truly appreciate your feedback.
Kind regards,
Amy
Customer Experience
Easy to use the booking system
Easy to use the booking system, good to be able to speak to your driver regarding pick up. Driver was cheerful and polite and helped with luggage.
2 september 2026
Svar från Addison Lee
Good Morning Robert,
We are so pleased to hear that you found our booking system easy to use and that you appreciated being able to speak directly with your driver.
It's wonderful to know that your driver was cheerful, polite, and helpful with your luggage.
Kind regards,
Amy
Customer Experience
Addison Lee are a reliable 'Ronseal'.
Addison Lee are a reliable 'Ronseal'.
They arrived on time they deliver on time.
2 september 2026
Svar från Addison Lee
Good Morning,
We're so pleased to hear that we consistently arrived on time and delivered you to your destination as expected.
Thank you for your wonderful feedback!
Kind regards,
Amy
Customer Experience
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.