Banner for Abel & Cole

Abel & Cole Omdömen 14 672

TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Able & Cole consistently delivers good-quality produce, and you can really taste the difference compared to standard supermarket options. Everything feels fresh, seasonal, and thoughtfully sourced,... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Update, upgraded from 4 to 5 stars - as soon as the review was seen Abel & Cole apologised to me and gave me a refund. Thank you, much appreciated. Good quality fruit & vegetables, I like that I can... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I've been ordering for over a month now and the products I've received are excellent. The selection of products is fantastic and the app is easy to use and you are able to choose what you specificall... Se mer

Betygsatt 3 av 5 stjärnor

On the plus side, having fresh produce delivered on a regular basis is ideal for a busy household and encourages healthy eating. On the negative side, prices are very high, quality is varied and some... Se mer

Företaget har svarat

Företagsinformation

  1. Snabbköp
  2. Matvaruleverans
  3. Livsmedelsbutik
  4. Ekologisk livsmedelsbutik
  5. Ekologisk butik

Skrivet av företaget

At Abel & Cole, we’ve trailblazed sustainable shopping since 1988 – doing food right from day one. What started with selling organic potatoes door to door has grown into a network of trailblazing farmers, sustainability experts and dedicated shoppers who all share the same passion for the planet. For over 35 years, we’ve delivered delicious, planet-friendly food, drink and more to homes across the UK. When our shoppers unbox their delivery, they can trust that it’s filled with top-quality groceries. Like high-welfare meat from award-winning farms. Responsibly caught, MCS-rated fish. Artisanal bread from family-run bakeries. And farm-fresh fruit & veg grown as nature intended. All ethically sourced from growers and makers who put the planet first and sustainably delivered in our returnable, reusable boxes. We’re proud to have built long-standing relationships with our farmers. We commit to paying our growers fairly, never squeezing them for profit and planning our boxes around their seasonal harvests. That means our iconic Fruit & Veg Boxes are always filled with the freshest, organic crops – grown sustainably with zero artificial pesticides. And for every Fruit & Veg Box we deliver, we donate fresh fruit & veg to fight food poverty through our One Box: One Portion charity initiative. We go the extra mile to make every shop sustainable for our customers. We say no to pointless plastic – that’s why there’s 77% less plastic in our Fruit & Veg Boxes than the same items from some of the biggest supermarkets. Our growing Club Zero collection gives shoppers over 100 zero-waste refills to choose from, slimming their bins even more. And as part of our Packaging Promise, we’ll always take back anything that can’t be recycled at home. Even collecting our customers’ flexi-plastics from any shop through our Plastic Pick-Up Service.

Abel & Cole

Skrivet av företaget

Zero pointless plastic
Our Packaging Promise is to help you slim your bin. That means we only use packaging if it genuinely serves a purpose, like preventing food waste. We also make sure you can reuse, recycle, or return it to us for a sustainable end of life – so you don’t have to send anything from our deliveries to landfill.
Zero air miles
We source as much as possible from the UK to help keep food miles and carbon emissions as low as possible. For anything that can’t be sourced or grown in the UK, we have a zero airfreight policy in place.
Farmers paid fairly
Being fair on price means that we can help offer our farmers security – it’s important that they can make a profit, so they can reinvest it and continue to farm. As a proud Real Living Wage employer, we’re also committed to paying a fair price to our farmers to allow them to then pay a fair wage to their teams.

No Quibble Guarantee

No Quibble Guarantee

We’re so proud of what goes into our boxes. That’s why we have a no quibble guarantee. If any items are missing, incorrect or aren’t up to our usual high standards, we’ll credit our shoppers’ Abel & Cole account. They just need to speak with our friendly, award-winning Customer Care Team on 03452 62 62 62 or at organics@abelandcole.co.uk

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

15 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Arrogant and inconsiderate

I am fed up with their delivery drivers parking outside my house once a week to deliver to my neighbour. This morning it was at 5.55am. He left his engine running, meandered out of his cab and down to my neighbour. Meandered back and all whilst constantly looking at his phone (why?). Thanks for disturbing my sleep.

27 februari 2026
Omdöme utan inbjudan
Logotyp för Abel & Cole

Svar från Abel & Cole

Hi there,

We're sorry you've had to leave a review regarding this. I can see our Customer Care team have been in touch with you, and so I wanted to reassure you that this has already been highlighted to the manager of the delivery depot making this delivery and we will work with our driving team to resolve this.

Best,

Mariaa

Betygsatt 5 av 5 stjärnor

They are very helpful and offer great…

They are very helpful and offer great organic foods. If there is something missing or damaged in a delivery, they are quick to remedy it and offer a solution. And you have plenty of time to alter a delivery, such as adding further items that might take your fancy. They offer so much.

26 februari 2026
Betygsatt 5 av 5 stjärnor

Good quality fruit & vegetables

Update, upgraded from 4 to 5 stars - as soon as the review was seen Abel & Cole apologised to me and gave me a refund. Thank you, much appreciated. Good quality fruit & vegetables, I like that I can also buy my organic bread flour. I would have given 5 stars but I was disappointed with the large pack of juicing blood oranges I recently purchased, excellent taste but 5 had to be disposed off within 5 days as they went mouldy.

19 februari 2026
Logotyp för Abel & Cole

Svar från Abel & Cole

Hi Jane,

I’m really pleased to hear that you’ve been enjoying the organic bread flour and the quality of our fruit and veg. It’s a shame to hear about the blood oranges however, and I’m sorry you’ve had to get in touch with us about that.

As our citrus is certified organic, the fruits aren’t sprayed with mould inhibitors, which means you can make the most of the delicious zest and peel. That being said, we wouldn’t want you to pay for something you weren’t able to enjoy, so I’ve already resolved this on your account and have sent you an email to confirm.

I’ll also pass this feedback on to the relevant teams here – it’s really valuable.

Thanks again,

Mariaa

Betygsatt 4 av 5 stjärnor

So far, so good.....

Delivered at time stated, fruit and veg good quality and in good condition. I had ordered an extra small basic fruit and veg box and am tempted now to try their other offerings. And I don't underestimate the challenge faced by a supplier with really good moral values. This was my second delivery

26 februari 2026
Betygsatt 1 av 5 stjärnor

Delivery driver tried to run us over…

Delivery driver tried to run us over when we were on the pavement. Terrible employees. Fire them.

26 februari 2026
Omdöme utan inbjudan
Logotyp för Abel & Cole

Svar från Abel & Cole

Hello,

We take this very seriously, so please can you call us on 03452 62 62 62 and ask for my name as soon as you are able.

Thank you and hope to hear from you soon.

Best,

Blue

Betygsatt 5 av 5 stjärnor

I love Abel & Cole

I love Abel & Cole. I had been a long term customer of Riverford but recently made the switch to Abel and Cole as the delivery day suited me better. I’m so glad I did. They have a huge variety of products on sale, often cheaper than in supermarkets. I love the superb surprise items in particular. It is always something delicious that I would never have thought of trying. The swaps in the boxes is also a huge plus. I can’t sing their praises highly enough.

25 februari 2026
Betygsatt 5 av 5 stjärnor

Excellent company

Very good experience from Abel and Cole, the products are top quality and the delivery is flawless. I’d recommend them anytime.

25 februari 2026
Betygsatt 5 av 5 stjärnor

I moved from my Oddbox

I moved from my Oddbox, which I was very happy with in general, to Abel and Cole because I wanted to ensure we were eating only organic fruit and vegetables. Am so pleased with the boxes. They are a little more expensive than the Oddbox but so worth it. Especially love that I can return soft plastics - that’s all my soft plastics - each week and they are recycled

25 februari 2026
Betygsatt 1 av 5 stjärnor

Never deliver to a safe place just leave it by the road.

They leave my parcels at our gate, they never attempt to use the intercom (there are 6 houses past the gate and my house is probably 600m further on) this has resulted in parcels being wet as they’re left in the rain and stolen. I won’t use a company if they use these people to deliver.

25 februari 2026
Omdöme utan inbjudan
Logotyp för Abel & Cole

Svar från Abel & Cole

Hi Rebecca,

Thanks for taking the time to leave a review.
I'm really sorry to hear that you’ve had some challenges with the delivery of your boxes. This isn't the experience we want you to have, and it's really important to us we put this right and turn things around for you.

I’d like to give your driver a call to find out what’s prevented them from using the intercom to bring your boxes to your door. I’m confident that this chat with your driver and a review of the delivery instructions on your account will mean we can get things right for you moving forward.

If you haven’t already, please can you pop us an email at organics@abelandcole.co.uk with my name? As I’m not able to find your account through this review, and I want to look into this personally.

Thanks again for getting in touch, and I do hope we can put this right for you.

Best,

Corina

Betygsatt 2 av 5 stjärnor

Sneaky tactics - default setting is “weekly”

I’ve been shopping here weekly for over 2 years now and what I hate is the default “weekly” setting they put on items so they appear every single week unless you turn it off. To me this is a sneaky technique and not at all ethical. No other online supermarket does this. Some weeks I’m very busy and don’t have time to shop or I’m away , why should I have to worry about the automatic sending of food I don’t want - like stewing steaks and parsnips? Sort it out Abel and Cole, or I won’t be your customer much longer.

23 februari 2026
Omdöme utan inbjudan
Logotyp för Abel & Cole

Svar från Abel & Cole

Hello,

Thanks for sharing your thoughts about our subscription settings, and I’m really sorry to hear that you’ve had some challenges with this.

To help save you a bit of time with planning, we set up some of our popular items to arrive weekly, bi-weekly or monthly depending on when people usually want them. This means that your essentials like milk and bread arrive each week with no hassle. It also enables us to plan ahead with our growers and minimise waste. But of course, every person is different, so the option is there to easily change those settings either when you first add them to your basket or when making edits to your order. Whilst seasonal veg is usually a weekly favourite, we wouldn’t assume that steak is a weekly order so I’m going to look into that to see what’s happened there. I’m really keen to spend some time setting up your regular items in a way that works best for you.

As I’m not able to link your account details to this review, please can you pop us an email with my name using organics@abelandcole.co.uk? I can then pick this up personally. Please be assured that I’ll pass on your feedback to the relevant teams here as well.

Best,

Mariaa

Betygsatt 5 av 5 stjärnor

I love this company and having regular…

I love this company and having regular deliveries. My problem is that my house is right on the street with no front garden or safe space to leave my delivery so I have to wait in. This is no fault of abel and cole though and they do update me with a time frame for the delivery and always follow instructions left for drivers.
The food is of good quality and feels like premium items. The customer service is really helpful when needed.
I would love an order every week for fresh organic produce but sadly I am busy on the delivery day so its hard to be available.
Recommended company.

6 januari 2026
Betygsatt 5 av 5 stjärnor

Delivered on time

Delivered on time. Very well packaged and you get reminders before & after the delivery. The whole process is very simple & easy. All the dairy products are brilliant.

21 februari 2026

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer