A2Dominion Group Omdömen 

I rented a flat at one of their buildings and at first when I received my flat I discovered that the bed frame is broken and after reporting it to them they told me I was fully liable for the damages on day 1 and made me pay for them to replace the bed frame and it took 3 weeks for them to do so. It is absolutely awful having to deal or communicate with this company and their terribly rude employees that do not seem to care about customer satisfaction.

Please, please don’t buy from this company. They outright lie, fob you off constantly and cause great amounts of stress. I was handed a faulty home and I have been fighting for 3.5 years to get a resolution. They waste my time with calls and visits, they make promises but never deliver. I’ve contacted the Customer Experience Director who isn’t interested and I’ve been through complaints. Sadly the complaints department don’t actually follow up on the resolution of issues. I have also spoken to 17 other people within the organisation.

Thank you A2D Leasehold and New Homes Teams, I know you have really gone the extra mile, helping everyone move in and trying to resolve the parking problems.

Dreadful! Avoid this company, A2Dominion owns Jigsaw Housing Association and Fabrica too. They lie and deceive tenants and leaseholders. They demand fees that neither in any of the contracts you and solicitor signed, nor you agreed to. When you ask them to explain why, they say it's because the "inflation has gone up and we need to pass on the cost to customers". They demand money for sinking fund despite the fact they never told you about this in the first place, but they choose to charge you under the service charge heading without your knowledge. They charge you for 6-8 hours of cleaning per week, despite the fact their cleaners hardly ever spend 30min doing their job. Never, ever buy or rent a property from this unethical cowboy company. They never reply to your emails on time and if you talk to them on the phone, they always change their position to what suits them best.

This company and all other companies, so called housing association, are not providing affordable housing under the government's housing acts. They choose to threaten tenants and leaseholders with legal action when being challenged.

They always refuse to give you a direct answer, because all they know is to manipulate and deceive people! Avoid, avoid and avoid this awful company!

wful company. Had a problem in our bathroom and no cold water for months. 5 repair men been out and not one of them could diagnose or fix the problem. One of them said it was because of the boiler. I got a second opinion and they told me within 5 mins that it’s a blockage in the pipe from the water tank in the loft to the bathroom. One of their so called plummers asked me if I expected to him to get up in the loft….isn’t that his job??? Then he walked out after telling me he couldn’t fix it and to use a bucket of water to flush the toilet!!! All staff useless and awful terrible service. Worst company ever!! Surprise surprise still not fixed!! I’m now withholding my rent and taking it further. They don’t care about anyone. I could train monkeys to do their job better:

Extremely rude staff extremely rude call centres staff always asking you for information and wanted the same information over and over again nothing actually ever dealt with not interested in engaging with residents.

This housing association doesn’t care about anyone, especially about share holders. You left to yourself. They only rise the prices up every year for rent. Better to get council flat from them if you can. Plus customer service takes up to 1 month to reply to any queries. Repairs on average take 5 months. Unless it cost a lot of money which residents have to pay. Then it’s quick. Don’t buy from them .

If you live in their Bristol properties - please be aware of incorrectly fitted mastic alongside other issues. Do not let them take any money from you - if you're in a similar situation please feel free to reach out to me and I can assist you on how to pursue them outside of their 'complaints department' (who will never get back to you).

We reported our leak in January, after one month they sent people over to help and then wrongfully accused us of causing the damage due to the overflow cap not working (a lie) - we were told to continue using the bathroom after they 'fixed' the cause of the leak. They told us we were liable for the damage, which was pretty much every single room in a two bed, two bath flat!

We asked for a second opinion, to which they repeatedly ignored our requests - in the end, I payed £100 of my own money to get the cause of the leak identified. It was due to fault sealant (every appt. in Twine, Tannery etc will have the same) and they admitted it was not our fault BUT they continued to try and get us to pay the cost of the entire damages.

After days of pushing and requesting that we were able to be in a meeting do discuss how they intended to fix the damages - they finally removed fault from us, and admitted THEY DON'T HAVE INSURANCE (hence them trying to blame us) and came to fix the mastic.

The entirety of this time from January - March, the property was semi out of use, there is black mould, damp, yellowing carpets and peeling walls - they refused to fix this.

Instead, they told us to leave. They waited until our contract was up, and kicked us out without explanation and refused to make our living environment acceptable for 5 MONTHS!

We have now taken legal action for the 10 different builders coming in and out of our home, for them ignoring us, for their false accusations, for the damage to our home for 5 months etc.

The worst part is, we're yet to hear a single sorry come out of their mouth.

I've been contacted by multiple leaseholders and tenants who are in a battle with them.

They are criminals.

Called a2 in April this year about a hissing noise 24/7 at the boiler they said they would come in may, two engineers came to sort the problem, he says it was leaking, stating it was an emergency and turned off the water, told a2 it was an emergency and they had apparently to come back, (they never came) called back a2 to ask what was going on and they said they don’t deal with gas emergency’s and to call Tsg, called Tsg and they said a2 deals with the problem 🙃 Tsg says one might come at 10:00pm in the evening (doubt it) or the next day.

Till this day I wonder why they call it emergency phone line when they can only suggest to wait until the engineer comes 🧐

this group can not be trusted, another charity on the bandwagon, of victims , whatever kind of victim,
charities in the UK seeking to get money using this as a pretext, when in fact, they do nothing and clearly do not provide refuge, clearly have no understanding of this world and definitely do not respect rights of victims.

I am in the process of remortgaging my flat: as a result of this I had to ask for a EWS1 form. I sent an email, and they only reply after 5 working days. They sent me the wrong document, so I went back to them asking for the correct one, after 11 days no email back. I phoned the customer service multiple times, wasted hours on the phone, they were never able to connect me to the right people, nor they could not escalate my case.

I eventually got an email from them stating that they don't have the document I was requesting: this turned out to be a lie as the documents were in fact available online as I discovered later. They lied to me for no reason, knowing that they were blocking my remortgage. All this for no reason, they could have spent 1 minute to send me the right documents.

I am still waiting for a cover letter for these documents, my mortgage is expiring end of the month and my payments are about to double, all because of them.

It is disgusting how these people can play with the lives of the leaseholders and disrespect the very people that are paying their salary.

The absolute worst! If you are expecting decent communication, forget about it! Once you’re a tenant in there, forget about ever speaking to your housing officer/ neighborhood officer as I’m now convinced they’re just ghost workers. Left dozens of messages for a call back in the past year and not a single call back, ZERO response within ONE WHOLE YEAR! I’m beyond shocked with how atrocious their service is and just the utter disregard and disrespect towards tenants. I think some sort of class action against this organization is necessary and urgently too! Surely they shouldn’t be getting away with this.

Only gave 1 star as you can't put zero. Terrible housing association giving me 6 months for me and my 10 year old daughter to move out of a property that i have lived in for 26 years just for under occupancy me and my daughter lived in the property with my father that passed away 3 months ago and the housing association won't even help us look for another property even though they have granted me succession which now means the property is in my name but I'm only aloud to stay here for 6 months.

Really, truly awful management company and housing association. They don't listen to complaints, refuse to give a breakdown of extortionate service charges, turn ablind eye to repeated anti-social behaviour, have no regard for the safety of leaseholders/tenants and have some very questionable accounting practices.
If you are thinking of moving into an A2Dominion property, the simple advice is "don't!"

Crooks. How are companies like this able to operate when so many hard-working and honest people have complained about them?

UB7 7FG. Im am leaving a star as i have no choice..... A2 and Robert Heath are a bunch of jokes. Reported no hot water on 4th Jan. Well I really even haven't got the energy to say anything else. I'm sure you could imagine my frustration. 3rd month of having a menstal cycle as a woman with no hot water feels so disgusting. Absolutely disgraceful. Any time I ring keep having to go through the same thing. Stayed home and a total of 7 days which is a loss of earnings.
#robertheath don't even call #a2domion just think it's ok to log and not get back to you. If made complaints and been offered £125.00 compensation which i havent recieved.but still nobody has turned up and took another day off. Called A2 today to my surprise again after trying to get hold of Cardox on friday owww he ain't available again!!!!!!

Now time to take this further. #court

Horrific. Where do they find these ppl

If you are buying or renting a property and you see A2dominion mentioned anywhere, look elsewhere.

I put a report in that my guttering needed replacing all round the property they sent out roofer who reported it was in bad state and needed replacing this was July 20215 months later and several phone calls nothing has been done no one seems to know who’s responsibility it is contractors or A2 Bromley .Get told several times someone will call know one does put complaint in know one rings back terrible service taking it further .

A2Dominion has recently tried to illegally evict me and several other tenants. They may be doing the same to some of you. This post is meant to provide you with some practical advice on how to handle this situation.

Non legal advice TLDR: Assured Shorthold Tenancy contracts do not "Expire" upon the end of the fixed term unless the tenant willingly moves out, instead they turn into rolling tenancies where you keep the same rent and same rights. This is automatic and the landlord has no say in it. If the landlord wants a tenant out, they need to serve a valid section 8 or section 21 notice. A2Dominion are ignoring this and attempting to illegally evict several of their tenants for purely commercial reasons. Don't fall for their scam, look into your rights and stand up for them by contacting your Council. It is easier to do so than it sounds and it might save you thousands of pounds in rent. Read the rest of the post for steps to take.

Applying what I learned to my own situation, I quickly figured out that if A2Dominion wanted me as a tenant out by 6th of December, they should have issued a valid Section 21 notice on form 6A 6 month in advance, on the 6th of June due to Covid restrictions which were in force at the time. A2Dominion didn't do that, either because of incompetence or (more likely if you ask me) because they didn't know which way the rental market will go and thus weren't sure whether they should evict paying tenants such as myself. They quickly changed their mind in November when demand picked up, and they have decided to try to illegally evict me just as they gouged up prices for my property by 25%.

This all seemed very improper to me, so I got in contact with a reputable and free legal advice service called Shelter England who have backed up my analysis of the situation. They have advised me to contact my council.

As my next step I went to my council which is the Lambeth Council, who have a "Housing Advice Team" which can be contacted online. They support not only poor and homeless people but also people who are about to be illegally evicted (regardless of income level). The council has the power and the mandate to reign rogue landlords in and to press criminal charges where necessary. If you are in the same situation as me, it is crucial you involve them.

The council has now sent an official letter to A2Dominion which basically tells them their eviction attempt was unlawful and they have to follow the process defined under Section 21. As a result I will now be allowed to remain on the property for a minimum of another 2 months, and more if A2Dominion delay serving me the notice, serve me an invalid notice or if I decide to fight the eviction in court.

If A2Dominion has tried to pull off the same type of illegal eviction on you, It is crucial you do NOT leave the property. Instead I suggest you follow the same steps I did. If you are in London, Lambeth, I suggest you refer to case number 572100 when speaking with the council. By following the same steps I did you can remain in the property for a minimum of another 2 months provided A2Dominn hasn't served you a valid section 21 notice on form 6A so far. Furthermore the more people contact councils, the higher the likelihood one or more councils will start criminal prosecution. My experience with A2Dominion is that they won't grow a spine until a court forces them to so this is all for the best.