WoolWarehouse Omdömen 

494
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

My original review of Wool Warehouse was less than complimentary. It would seem that there was a little confusion on both sides due to different email addresses. Once this was... Se mer

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Betygsatt 5 av 5 stjärnor

Really pleased with Wool Warehouse. My Nan was running out of two colours of wool she needed for a project, so I sent in a letter along with a wool sample, and they kindly colour matched both for he... Se mer

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Betygsatt 5 av 5 stjärnor

I've ordered from Wool Warehouse quite a few times, and every experience is great! The yarn is good quality and they offer a good selection at reasonable prices. They even offer for you to select from... Se mer

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Betygsatt 5 av 5 stjärnor

My go to for craft supplies. I've been shopping with wool warehouse for several years. Their range of yarn and accessories is phenomenal, I especially love the amount of choice in their Yarnsmiths ran... Se mer

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Företagsinformation

  1. Garnaffär

Skrivet av företaget

A huge range of yarn, needles & hooks, fabrics, needlecraft, accessories, books and patterns – all under one roof!


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

494 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(494)

62 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

What can I say won’t have my custom again

Have had successful yarn orders all delivered reasonable time except the last order 26 Feb 2026
After a few days 3-5 no show gave it a week still no show reached out wait til the 9 th march now 15 th and 2 e mails recieved no customer response why are so many customer services so rubbish. It enrages me

9 mars 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Alison,

We are sorry for any delays with the delivery of your recent order, it is not the service we aim to provide. Please accept our apologies.

Our Customer Service team is available Monday to Saturday from 9am to 5pm. As your emails were sent on Sunday evening while the department was closed, we were unable to respond until the next working day.

We originally gave the estimated delivery date of 9th March 2026, we did not receive a response from you until Friday 13th March 2026, which is when the customer service team offered to send you a replacement order or refund you in full.

As you confirmed in your most recent emails that you would prefer a refund, we have now issued a full refund back to your original payment method.

Once again, we sincerely apologise for any inconvenience caused.

Kind regards,
Wool Warehouse

Betygsatt 4 av 5 stjärnor

Have ordered several times now and…

Have ordered several times now and while delivery isn't super super fast, y'all need to learn some patience its days not weeks.
Only slight issue I've had is that recent order of Yarnsmiths cotton aran in Bronze was lighter than on website. Still nice though.
Will not be my last order either

13 mars 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello,

Thank you for taking the time to post your review, we highly value your feedback.

During busier periods, our orders may take a day or 2 to process, and we are continually reviewing our processes and looking at ways to improve our service.

Regarding the shade of our Yarnsmiths Cotton Aran not being like the image on our website, if you do feel you are not able to use it for your intended project, please email us with some photos and one of our customer service team will be happy to help.

We value your continued support.

Kind regards,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Great website, quick delivery

The website had everything I needed. I had been looking for a particular brand that was out of stock on another site, so I was really pleased to find it here. I think it’s great that you can choose the dye lot.

I chose standard delivery with Evri and considering I ordered late at night and there were 19 balls of wool, it arrived within 5 days. I didn’t hear anything after the order confirmation until it was dispatched two days later but it arrived quickly after that.

Everything was accurate and well packaged. I will definitely be ordering from them again.

2 mars 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Hannah,

Thank you for taking the time to post your review, we are pleased to hear you found everything you needed on our website and that you will be ordering from us again.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Wool Warehouse is just brilliant

Wool Warehouse is just brilliant

So much choice
sensible prices
fantastic delivery times
and for yarn addicts their filtering function is the best there is: filter by brand, yarn type, weight, colour, type . . ..
If you have a pattern in mind and know what sort of colour you'd like to use it's so satisfying to be able to filter by colour and yarn weight and instantly have all of their options gathered together in front of you!

If you're just browsing and spot yarns you love you can create wishlists so that it's easy to get back to them when you find the perfect pattern to suit.

It must have taken much thought and work to put so much functionality into the website, but it does everything that a customer could possibly want it to do.
I absolutely love Wool Warehouse :o)

8 mars 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello,

Thank you for taking the time to post your review and your continued support. We are delighted to hear you are happy with the service we provide, and that you find our filters useful, they certainly do help narrow down the search for that perfect yarn!

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Wonderful website with all that you…

Wonderful website with all that you need! Perfect customer service, couldn’t ask for any better. You are the best 💝

5 mars 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Helena,

Thank you for taking the time to leave a review, we are pleased to hear you like the products we stock and the service we provide, we are always happy to help where we can.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Lovely experience with this company

Lovely experience with this company. Chose Royal mail 24 shipping and it arrived fast. Yarn is good quality and as a newbie knitter I really appreciate the recommendation on which needle size to use. The organza bag that my yarn got sent in is super useful for storage of both yarn and knitting project. Will buy from them again.

4 mars 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Sandrine,

Thank you for taking the time to post your review and welcome to Wool Warehouse. We are pleased to hear you are happy with the service we provide and the yarn you have received.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

I ordered several different coloured…

I ordered several different coloured skeins in the same brand, I really like that you can choose the batch number when placing your order. My wool arrived promptly and was well packaged. No complaints.

30 januari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Isabelle,

Thank you for taking the time to leave a review. We are pleased to hear you like the service we provide, and the way you are able to select dye lots.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

A great company, highly recommend.

I've ordered yarn from Wool Warehouse a few times now and they're always great. Loads of items to choose from, prompt delivery and great prices.
Last week the team matched a sample I sent them when I ran out of yarn for a project I haven't finished. They were so helpful and kind.
Highly recommend.

12 februari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Joanne,

Thank you for taking the time to leave a review. We are delighted to hear you are happy with the products we stock and the service we provide, we will always try and help where we can.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Good range of wool and accessories

Good range of wool and accessories. I ordered the wrong pair of scissors, sent them.back and the refund was processed within 3 days. I am very impressed with the service.

7 februari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Karina,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the products we stock and the service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

This is the first time I've used Wool…

This is the first time I've used Wool Warehouse, the service and delivery is excellent, delivery instruction were followed by courier. will certainly
use again. A very satisfied customer.
May thanks

31 januari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Beverly,

We would like to welcome you to Wool Warehouse, and thank you for taking the time to leave a review, we are pleased you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Highly recommended. The aftersales service is excellent.

The aftersales service is excellent. I wanted to add to my order and emailed Wool Warehouse, within 24 hours I received a reply from Vicky, which resulted in a phone call to Mavis and my order was amended. I had further correspondence to answer my queries from Paula and my order arrived two days later. My little Yorkie loved playing with the packaging! I've ordered from Wool Warehouse previously and have never been disappointed. Nothing is too much trouble and customer satisfaction is at the forefront of the company. Thank you.

26 januari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Alison,

Thank you for taking the time to post your review, we are delighted to hear you are pleased with the service you've received, we are always happy to help where we can. We will pass on your lovely comments to all involved.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Always ships quickly

Always ships quickly, usually has most of the Kona Solids in stock that I am looking for.

15 januari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello,

Thank you for taking the time to leave your review, we are pleased you are happy with the service we provide, and the range of Kona Solids we have available.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

I love Wool Warehouse

I love Wool Warehouse, and use them often. Great offers, good communication, and fast reliable dispatch.
The organza bags are also a plus. I would recommend them to all fellow knitters.

15 januari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Jane,

Thank you for taking the time to post your review, we are delighted to hear you like the service we provide, and we appreciate your continued support.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

I have been using Wool warehouse for…

I have been using Wool warehouse for many years.Their range,quality and price are always good.website is easy to use,service is exceptional,any problems sorted very quickly over the phone,their staff are friendly, knowledgeable and very helpful. Dispatch and delivery is brilliant,usually recieved with in 2-3 days.wouldnt use anyone else .

8 januari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Kay,

Thank you for taking the time to post your review. We are delighted to hear you are happy with the products we stock and the service we provide, we are always happy to try and help where we can.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Great Service

Ordered between Christmas and The New Year expecting them to be closed. Called to check as I was over two address' so wanted to know where would be best to deliver considering despatch dates. Lady on the phone was lovely and friendly and the order was received much before I expected!

2 januari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hi,

Thank you for your lovely review, we are so happy you are pleased with our service. Happy Crafting.

Betygsatt 5 av 5 stjärnor

Excellent

I’ve ordered from WW a couple of times now. Items have been great and are well priced. Delivery isn’t extortionate and the products arrived very quickly!

8 januari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello,

Thank you for your review, we are pleased to hear you are happy with the products we stock and the service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Long term customer, first time issue resolved flawlessly.

I ordered a set of knit pro double pointed needles however when they were delivered the needles were missing and only the case arrived. I got in contact with customer services via email and they were prompt in their response and sent out a replacement next working day, these arrived very promptly and were exactly as ordered. I have been a long term customer for wool warehouse and have never had an issue however the response from my first time issue was fantastic. I would recommend to all for yarn related crafters and will continue to shop there for years to come myself.

3 januari 2026
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Becky,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the service you have received. We are always happy to help where we can and try to resolve any issues.

Thank you for your continued support.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Exceptional service and quality of yarns

Exceptional service , with regular status updates for delivery. The quality of the yarns I purchased is fantastic and for me the colour options are excellent. The price point is also great value.Highly recommended!

30 december 2025
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Seema,

Thank you for taking the time to post your review, we are pleased you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Super Speedy

I placed my order Sunday lunchtime and it arrived on Tuesday morning, using standard delivery. I wasn't really expecting it to arrive before Xmas so I'm very happy

23 december 2025
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased you are happy with the speedy delivery of your recent order.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Excellent crafting website!

I've ordered twice from the Wool Warehouse now, and both orders have arrived in really good time, especially the latest one when I needed the wool to complete jumpers for Christmas!
All of the prices are very competitive, and it will be my go to website now, for my future projects.
Thank you!

21 december 2025
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Sarah,

Thank you for your review, we are delighted to hear you are happy with the service we provide.

Happy crafting,
Wool Warehouse

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