Winhero Omdömen 

Svar från Winhero

21 aug. 2025

Dear Bianca,

We have checked your account and can confirm that your deposit of 50 EUR was successfully credited to your balance and has already been used.

Please note that for any questions you can always contact our Customer Support Team via live chat or email, and we will be more than happy to assist you right away.

Kind regards,
WinHero team

Svar från Winhero

21 aug. 2025

Thank you for reaching out. We understand your concern regarding the delayed payment and sincerely apologize for the inconvenience.

Your case has been forwarded to the relevant department. Please rest assured that we are doing everything possible to ensure your funds are processed as quickly as possible.

Thank you for your patience and understanding.

Best regards,
WinHero team

Svar från Winhero

21 aug. 2025

Thank you for your feedback! We are glad to hear you are enjoying your experience with us.

Kind regards,
WinHero team

Svar från Winhero

21 aug. 2025

Dear Armands,

Thank you for your wonderful feedback! We are delighted to hear that you enjoy our game selection and the support from our VIP managers. It’s always our goal to make our Players feel valued and appreciated.

We look forward to continuing to provide you with a great experience!

Best regards,
WinHero team

Svar från Winhero

21 aug. 2025

Dear Ralph,

Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoy our game selection and the VIP experience, including the support from your VIP manager, Emma. It’s great to know our personal service and bonuses make your experience even better.

We really appreciate your recommendation and look forward to providing you with many more exciting moments!

Best regards,
WinHero team

Svar från Winhero

4 aug. 2025

Dear Lisa,
Thank you for your feedback.

We understand how frustrating the wait can be. However, please note that withdrawals are processed in accordance with our Terms and Conditions, which state that withdrawal requests are processed within two (2) banking days and/or two (2) banking days after the last withdrawal request was paid out. However, these timeframes may occasionally vary due to payment provider delays, additional account verifications, or public holidays.

We always aim to provide good service and be transparent. Your trust is very important to us, and we truly hope this situation has been resolved in a way that you're happy with.

Kind regards,
WinHero Team

Svar från Winhero

1 aug. 2025

Thank you for your feedback.

We are sorry to hear that your experience hasn’t met your expectations. We are always looking to improve, so if there’s anything specific you’d like to share about what went wrong - or what could have been done better - we would really appreciate it.

Your input helps us provide a better service to all our players.

Best regards,
WinHero Team

Svar från Winhero

21 juli 2025

Dear Denise,
Thank you for your feedback.

We understand how frustrating the wait can be. Please rest assured that our responsible department has thoroughly investigated your deposit, and it will be returned to your account within 10 business days.

We appreciate your patience and understanding. Should you have any further questions, feel free to reach out to our support team - we're here to help.

Kind regards,
WinHero Casino

Svar från Winhero

19 juli 2025

Hello,
Thank you for your feedback.
We are glad to hear your first two withdrawals went smoothly, but we are sorry that the more recent ones have caused frustration.

Please note that withdrawals are handled in line with our Terms and Conditions, which specify a processing time of up to 2 banking days after the most recent payout or withdrawal request.

In some situations, especially when verification or additional checks are required, processing times may extend slightly. We understand how important timely payouts are and assure you our team is doing their best to finalize your request as quickly as possible.

Thank you for your patience and cooperation - if you have any questions or need further assistance, our support team is here to help.

Kind regards,
WinHero Team

Svar från Winhero

19 juli 2025

Dear Jim Pedersen,

We are sorry to hear about your experience. Please know that we take all feedback seriously and are committed to providing a fair and secure environment for our Players.

We would like to investigate your case further - kindly reach out to our support team with your account details so we can look into the matter and assist you properly.

Your satisfaction is important to us, and we are here to help.

Kind regards,
WinHero Team

Svar från Winhero

4 juni 2025

Good afternoon,

Despite the fact that you’ve had a disappointing experience with our project, we truly appreciate your feedback - it is very important to us. Feedback like yours helps us identify areas for improvement, and we take it seriously.

We would like to emphasize once again that we operate strictly within the framework of our Terms and Conditions. It is unfortunate that the rules may not have been carefully reviewed before registration, as they form the basis of our cooperation. Your personal manager has already quoted the relevant clauses several times, and we’ve also provided them here again for your convenience.

Please rest assured that your next withdrawal is scheduled to be processed tomorrow. We have never withheld funds from any of our clients - we always provide clear, detailed explanations and ensure that all payouts are made on time and in full compliance with our policies.

We genuinely regret that your impression of us is negative, but we hope this message helps clarify our position and intentions. We are always here to support you and are committed to delivering fair and transparent service.

Thank you once again for taking the time to share your thoughts. We appreciate your understanding and remain at your disposal should you have any further questions.

Kind regards,
WinHero Team

Svar från Winhero

30 maj 2025

Thank you for your feedback, and we’re sorry to hear about your experience.

We’d like to clarify that there were no hidden fees or charges applied to your withdrawal. The difference you noticed is most likely due to the volatility of the cryptocurrency market. At the time of your request on May 16, the exchange rate for Litecoin was approximately €90 per LTC. However, by the time your withdrawal was processed on May 21, the rate had dropped to around €83.50.

Unfortunately, such fluctuations are beyond our control and are a common aspect of crypto transactions.

We also apologize for the lack of response to your email - that’s not the level of service we aim to provide, and we’re looking into it internally to ensure better communication going forward.

Thank you for bringing this to our attention, and we truly hope to offer you a smoother experience in the future.

Kind regards,
WinHero Team

Svar från Winhero

23 maj 2025

Dear Edu,
Thank you for taking the time to share your thoughts with us.

We are genuinely sorry to hear about your recent experience and appreciate you bringing this to our attention. Let us take a moment to address the points you have raised.

Our platform includes a range of responsible gaming features such as self-exclusion and deposit limits. If there were any issues or misunderstandings with these tools, we’d be glad to investigate further and provide assistance.

As for your withdrawal, it was handled in line with our Terms and Conditions, which specify a processing time of up to 2 banking days after the most recent payout or withdrawal request. However, please note that processing times may vary due to factors like delays from payment providers, the need for additional verification, or national holidays.

Should you have any further questions or if there's anything else you'd like to discuss, please don’t hesitate to contact us via live chat or at support@winhero.com. We're here to help.

Kind regards,
The WinHero Team

Svar från Winhero

22 maj 2025

Dear Steven,
Thank you for sharing your feedback.

We’re sorry to hear about your frustration. Please note that our bonus and withdrawal terms are clearly outlined and are in place to ensure fair play and compliance with regulatory requirements. We always aim to be transparent, and our support team is happy to clarify any conditions or assist with any concerns you may have.

If you believe there has been a misunderstanding or if you'd like us to review your case in more detail, please don't hesitate to contact our support team directly. We're here to help.

Kind regards,
WinHero team

Svar från Winhero

14 maj 2025

Hello, Daniel,
Thank you very much for your feedback.

We’ve looked into your case and would like to provide some clarification.
According to your activity this month, you have received 46% in bonuses relative to your overall gameplay. All of your previous activity has already been fully rewarded, which is why your VIP Manager, Emma, was unfortunately unable to offer anything additional at this time.

In the second part of your message, you mentioned a request to close your gaming account. While our managers always respect our clients' decisions, it's never easy for us to say goodbye to valued players. If your reason for closure is related to bonuses or a period of bad luck, we are always here to support you during challenging times.
However, if bonuses are no longer of interest to you, and you’re certain you wish to close the account, your request will be forwarded to our technical team, and the account will be closed accordingly.

The choice to accept a bonus or proceed with the closure is entirely yours. Please understand that your VIP Manager cannot influence the RTP; she can only support you with bonus offers in case of unlucky streaks and any other questions.

We appreciate your understanding and, as always, remain committed to providing you with excellent service.

Kind regards,
WinHero Team

Svar från Winhero

30 apr. 2025

Dear Kaustubh Kumar, thank you for sharing your feedback.

We’re truly sorry to hear about your negative experience and appreciate you bringing these concerns to our attention. Please allow us to clarify a few points:

Please note that our platform does provide responsible gaming tools, including self-exclusion and deposit limit options. In fact, in your case, one of these measures was successfully applied as per your request. If there was any confusion or difficulty during the process, we’d be happy to review it further.

Regarding withdrawal times - while we aim to process all withdrawals as quickly as possible, some delays may occur due to verification requirements, especially for new accounts or larger amounts. That said, we’re always working to streamline this process.

We also regret to hear about your impression of our customer support. Your comments have been shared with the relevant team for review, as we are committed to providing timely and helpful assistance to all our players.

We respect your opinion and will continue striving to improve our service. If you ever have any further questions or suggestions, feel free to reach out to us via email support@winhero.com - we’re always happy to help.

Kind regards,
WinHero Team

Svar från Winhero

22 apr. 2025

Dear Ronald,

Thank you very much for taking the time to share your feedback. We truly appreciate hearing from our players.

We would like to kindly point out that the casino acts as a platform that provides games from external providers. As such, we do not have the ability to influence the outcome of any game or determine wins or losses for individual players. The game results are generated independently by the providers using certified Random Number Generators (RNGs), and we have no control over them.

If you believe that there was a technical issue during your gameplay or that a win was calculated incorrectly, please don’t hesitate to reach out to our Support Team or your dedicated VIP Manager. We’re always here to help and committed to resolving any concerns you may have.

We sincerely hope to hear from you soon so we can assist you further and ensure a smooth and enjoyable experience going forward.

Svar från Winhero

16 apr. 2025

Dear Fabio, thank you for your feedback.

We’re truly sorry to hear that you had a negative experience, and we’d like to clarify all the details regarding your case.

First and foremost, please note that WinHero is not affiliated with any brands by Sapphire Summit. We are an independent project with our own policies and standards of operation.

Regarding your withdrawal — it was processed in accordance with our Terms and Conditions, which state that withdrawal requests are processed within two (2) banking days and/or two (2) banking days after the last withdrawal request was paid out. However, these timeframes may occasionally vary due to payment provider delays, additional account verifications, or public holidays.

That said, as a VIP client, you received prioritized support. We have reviewed the actions and communication of your personal VIP manager, and we can confirm that on two occasions, your withdrawals were fast-tracked outside the regular queue thanks to her efforts.

We’re committed to providing a high level of service and transparency. Your trust means a lot to us, and we genuinely hope this situation have been resolved to your satisfaction.

Sincerely,
The WinHero Team