Depuis inscription 30 depots Et aucun retrait sur se site Attention volontairement il ne ferme pas votre comptes Apres une cinquantaine de demande de fermeture ils répondent pas clairemen... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Please avoid this casino at all costs They dot respond to complaints or take responsibility for acting on gambling problems April I raised complaint with clear evidence I was encouraged to play wh... Se mer
Francamente non capisco le critiche. Da giocatore di scommesse sportive (no casinó), Bonus di benvenuto sport di gran lunga il migliore sul mercato. Bonus freebet sul deposito molto interessanti e ass... Se mer
Beroerd slecht casino. Weinig, lage of geen winkansen, kies je voor een bonus, dan kan je al helemaal niets uit laten betalen. Al 3 maanden bezig om mijn account gesloten te krijgen. Niet aan beginn... Se mer
Företaget har svarat
Viktig information
1,8
Dålig
136 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 53 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Winhero
Thank you for your feedback!
We’re really glad to hear that you’re enjoying the casino. We’ll continue working hard to provide you with the best possible experience!
Ich bin's schon wieder
Ich bin's schon wieder, fals noch jemand mein Fall verfolgt, ich bin noch nicht weiter. Der Kontakt läuft schleppend, man wartet mehr als 1 Woche auf eine Antwort von winhero. Die kümmern sich ein schit um Kundenservice. Angeblich können die mein Geld nur über Krypto zurück überweisen was ja OK ist. Aber das funktioniert auch nicht da sie keine rechtserkennung haben. Die haben mir 11.55€ versucht als Testüberweisung aber es funktioniert nicht! Verstehe nicht das man per Banküberweisung einzahlen kann aber die es nicht hinbekommen auf den gleichen Weg zurück zu überweisen.
8 mars 2026
Omdöme utan inbjudan
Svar från Winhero
Hi, danke für deine Geduld und dein Feedback
Wir möchten dich darüber informieren, dass dein vollständiges Guthaben von 100 € inzwischen zurückerstattet wurde. Aktuell war die Rückzahlung leider nur über Krypto möglich.
Die erste Überweisung in Höhe von 11,56 € diente lediglich als Test, um sicherzustellen, dass die von dir angegebene Wallet-Adresse korrekt ist.
Wir entschuldigen uns aufrichtig, dass der Prozess länger gedauert hat als erwartet, und danken dir für dein ehrliches Feedback. Wir werden unser Bestes tun, um unseren Service weiter zu verbessern.
Probeer contact te krijgen maar niks…
Probeer contact te krijgen maar niks krijg een mail dat mijn winst goed gekeurd maar in de app staat geannuleerd allemaal in het Engels dus maar goed op die mail die ik krijg kun je niet op reageren dus ja ben benieuwd of me andere 2 winsten die in pending staan ook geannuleerd worden
5 mars 2026
Omdöme utan inbjudan
Svar från Winhero
Hallo,
es tut uns leid zu hören, dass Sie Schwierigkeiten hatten, uns zu erreichen, und wir verstehen, dass diese Situation frustrierend sein kann.
Nach Überprüfung Ihres Kontos können wir bestätigen, dass Ihre Auszahlung genehmigt wurde. Die Stornierung, die Sie in der App sehen, hängt mit der aktuell gewählten Auszahlungsmethode zusammen. Leider akzeptiert die Bank, die Ihre Karte ausgestellt hat, keine eingehenden Zahlungen von unserem Zahlungsanbieter. Aus diesem Grund konnte die Auszahlung über diese Karte nicht abgeschlossen werden.
Unser Support-Team hat Sie bereits gebeten, eine alternative Auszahlungsmethode oder eine andere Bankkarte zu verwenden. Sobald Sie eine kompatible Methode auswählen, können wir Ihre Auszahlung problemlos bearbeiten.
Bitte kontaktieren Sie unseren Support über den Live-Chat oder senden Sie eine neue Anfrage, damit wir Ihnen schnell bei der Aktualisierung Ihrer Auszahlungsmethode helfen können.
Vielen Dank für Ihr Verständnis.
Cel mai prost site Big Scam
the worst site in the world, I lost 5 thousand euros in a month, they give you 2 thousand super special starting points and then they pay you 200 euros per 10 euro, crap experience a crap site the biggest scam in recent times, I regret playing on this site I hope they close it down
25 februari 2026
Omdöme utan inbjudan
Svar från Winhero
Dear User,
We’re sorry to hear that you feel disappointed with your experience and understand how frustrating losses can be.
We would like to clarify that all games on Winhero are provided by independent software suppliers and operate using certified Random Number Generators (RNGs). Game outcomes, payouts, and promotions cannot be controlled or influenced by us.
If you have concerns regarding a specific promotion, game, or your account activity, we invite you to contact our support team via Live Chat or email with your username so we can review this properly.
We take player feedback seriously and remain committed to transparency and fair play.
Kind regards,
Winhero Support Team
Scammers!
I wrote a bad review on Trustpilot Febuary 10th which said :
First few withdrawals got approved but I kinda had to beg for my money everytime and it took forever.
Meanwhile the "WinHero Verification Department" kept asking for more and more documents for verification and I just sent it (I know ~ stupid).
But when they asked for something which is not allowed in my country I began to ask them questions and they went dead silent. I have written them several times the last 1.5 months and still no answer.
I have written the support several times too and everytime they say, they will resent my request to the "WinHero Verification Department" but still nothing.
So my conclusion : stay away. They are just scammers! who "buy" our identities!
The "WinHero Casino Team" told me to write the "WinHero Support Team" directly so this case could be solved as quickly as possible. I wrote but they do not answer neither!
So I maintain my conclusion : They are scammers! Do not play on their site.
23 februari 2026
Omdöme utan inbjudan
Svar från Winhero
Thank you for your review.
We would like to clarify that the request for a notarised copy of your passport was made as part of our enhanced verification procedure. These additional checks are sometimes required to complete the KYC process and ensure the security of both the player and the platform.
Regarding your concern, obtaining a notarised copy of a passport is not illegal in Denmark. Such certified copies can be issued by a notary public (for example at a district court) and are commonly used for identification and verification procedures.
At the moment, your verification cannot be completed without the requested document. Once the notarised passport copy is provided, our Verification Department will be able to proceed with your case and finalize the review.
If you need any clarification about the document requirements, please contact our support team and we will gladly assist you further.
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Je modifie donc mon avis sur ce site
Joueur vip j’attends des retraits et forcément me demande vérification pièce d’identité et plus du tout de nouvelles depuis forcément pour garder mon argent
1 mois d’attente qu’on me valide pas ils demandent toujours autre chose et maintenant que j’ai tout miser sur leur site voilà qu’ils me valide le compte
Ce sont des grosse m ils sont comme tout les autres sites
2 februari 2026
Omdöme utan inbjudan
Svar från Winhero
Dear Nyzmaa,
Thank you very much for your kind feedback! We truly appreciate your trust in our platform and are happy to hear that you have had a positive experience with us.
We always strive to provide fast and reliable payments and high-quality service to our Players.
Your support means a lot to us, and we look forward to continuing to serve you.
Kind regards,
WinHero Casino Team
Heb al zeker 50 keer gevraagd om mijn…
Heb al zeker 50 keer gevraagd om mijn account te sluiten word telkens genegeerd ze willen maar hebben dat je doorspeeld heb een gokprobleem en door dit casino word het als maar erger slIit hier nooit een account af want je komt er niet meer vanaf help desk doet niets vipmanagers negeren je heel slecht casino ! Weer geprobeerd account te sluiten maar ze doen het niet kan crucks hier iets in betekenen ?
28 januari 2026
Omdöme utan inbjudan
Svar från Winhero
Dear Hans van creij,
We are very sorry to hear about your experience and we sincerely apologize for the frustration this has caused.
We take requests for account closure and responsible gaming very seriously, and it is never our intention for any player to feel ignored. We are especially concerned to hear that you are struggling with gambling-related issues, and your wellbeing is very important to us.
We would like to look into your case personally and assist you as soon as possible. Please contact us directly at support@winhero.com, so we can review your situation and proceed with your request.
We sincerely apologize for any inconvenience and appreciate you bringing this to our attention.
Kind regards,
WinHero Casino Team
Doe het niet ik heb het al manden…
Doe het niet ik heb het al manden geprobeerd zelfs van daag 1500 geen bonis niks schlecht casino gelukkig hoef ik ne geen zorgen te maken om geld maar dit bedrijf is kansloos
25 januari 2026
Omdöme utan inbjudan
Svar från Winhero
We are sorry to hear that you are feeling disappointed with your experience.
We always aim to provide our Players with fair and enjoyable gameplay, and it is unfortunate to hear that we did not meet your expectations.
We would appreciate the opportunity to better understand your concerns and assist you further. Please contact our support team and we will be happy to review your case.
Kind regards,
WinHero Casino Team
Oplichters
Wij wachten reeds 8 weken op een gewonnen bedrag.Meerdere keren contact gehad echter nog steeds niets binnen op onze rekening. Het is een grote oplicht bende ons idee, dus wijze raad speel hier niet want je krijgt niets en als je niet op past verlies je alleen maar je zuurverdiende centen.
6 december 2025
Omdöme utan inbjudan
Svar från Winhero
We are very sorry to hear about your experience and understand how frustrating this situation must be.
Please accept our sincere apologies for the delay in processing your withdrawal. This is certainly not the experience we want our players to have.
We would like to investigate this matter as a priority and help resolve it as soon as possible. Please contact our support team with your account details, and we will review your case immediately.
Thank you for bringing this to our attention.
Kind regards,
WinHero Casino Team
Avoid this scam, look for a different casino
I became vip at this casino, but wanted to close my account… they didnt reply at all on questions about account closure, they only reply when your asking someting regarding a deposit. Totally unacceptable that after 2 weeks and 5 mails they are not responding on questions about account closure and when i ask about sth else, they reply within 1 hour. AVOID THIS SCAM
18 januari 2026
Omdöme utan inbjudan
Svar från Winhero
Dear Tom,
We are very sorry to hear about your experience and understand your frustration regarding account closure. Please be assured that we take responsible gaming and self-exclusion requests very seriously.
In some cases, account closure requires additional verification to ensure the security of your funds and personal information, which can cause delays.
Please contact your VIP Manager directly from the email address registered on your account so they can assist you immediately.
Thank you for your feedback, and we apologise for any inconvenience caused.
Kind regards,
WinHero Casino team
Svar från Winhero
Dear Saleem,
Thank you so much for your kind words! We are glad to hear that everything is going well. Your feedback means a lot to us.
Best regards,
WinHero Casino team
The worst thing about casinos with zero…
The worst thing about casinos with zero RTP is that they only take money and never give anything back. I have asked countless times for my account to be closed, but they refuse to do so. Stay away, it's a big scam.
The answer has nothing to do with reality. Over 20 emails requesting account closure, and they still haven't deleted it.
2 januari 2026
Omdöme utan inbjudan
Svar från Winhero
Dear Grg Lbs,
We are very sorry to hear about your experience and understand your frustration. Please know that we take responsible gaming and account closure requests very seriously.
In some cases, closing an account requires additional verification to ensure security and compliance with regulatory requirements, which can cause delays.
Please contact us directly from the email address registered on your account so we can prioritise your request.
Thank you for your feedback, and we apologise for any inconvenience caused.
Kind regards,
WinHero Casino team
Alles uitbetaald
Ik heb steeds alles uitbetaald gekregen, duurt soms wat langer maar komt goed
11 januari 2026
Omdöme utan inbjudan
Svar från Winhero
Dear Marian,
Thank you for taking the time to share your experience.
We appreciate your feedback and are glad to hear that your withdrawals were successfully processed. While processing times may vary depending on the payment method and verification procedures, we always aim to ensure that all payouts are completed correctly.
Thank you for your understanding.
Kind regards,
WinHero Casino team
SCAM CASINO!!!!!!!!!!!
SCAM CASINO!!!!!!!!!!!
DONT PLAY HERE!
This casino is the biggest nightmare I ever experienced.
No answer to emails since 3 month!!!!!
This casino breached their Agreement we had and did not answer to any emails.
Live chat is non responsive.
And the most important thing:
THEY DONT PAY MONEY!
Stay away from these scammers.
This casino is fake and no one ever should play here.
PLEASE DONT DEPOSIT MONEY INTO THESE SCAM CASINO!
STAY AWAY!
And If the casino wants to answer again like ‚Plesse contact us via email bla bla‘:
In the last 3 month I send 42 emails. Not even a single response!
7 december 2025
Omdöme utan inbjudan
Een nieuw addertje onder t gras....
Ze betalen wel uit.maar waar t addertje on t gras zit bij dit casino zit m in t manipuleren van je wager.ik heb t in de gaten gehouden,continu gecontroleerd,en nadat ik 8500 van de benodigde 5600 had rondgespeeld kwam mn geld pas vrij.dit casino beflikkert de zaak dus weer op een andere manier.is gewoon crimineel en in landen waar controle gereguleerd is zouden deze gasten gewoon voor de rechter moeten verschijnen.en waarschijnlijk nadat is geconstateerd dat ze dat bij heeel veel mensen hebben gedaan een lange tijd achter de latten verdwijnen.
En terecht natuurlijk
Maar verder nix aan te merken op dit casino.
19 oktober 2025
Omdöme utan inbjudan
Je ne le recommande à personne (désolé…
Je ne le recommande à personne (désolé pour vous) des choses non respectueuses sur le chat en tant que client! Service clientèle pas très sociable !
29 november 2025
Omdöme utan inbjudan
Svar från Winhero
Thank you for your feedback.
We are sorry to hear that your experience with our customer support did not meet your expectations.
We take all reports seriously and strive to provide respectful and helpful service to every Player. If you would like, please contact our support team directly so we can address your concerns and assist you further.
Kind regards,
WinHero Casino team
Scam
Sure! Here’s your original message translated into English:
“If you deposit €250, you have to wager at least €700. That makes no sense of course — this way you can never win anything. Bad app.”
23 november 2025
Omdöme utan inbjudan
Svar från Winhero
Dear Marco,
Thank you for sharing your feedback.
We would like to clarify that, as stated in our Terms & Conditions (Rule 6.5), WinHero reserves the right to require that the last deposited amount is wagered at least three (3) times before a withdrawal can be processed. This rule is agreed upon by all players at the time of registration.
The wagering requirement ensures fair play and compliance with our internal policies, and it applies to all deposits consistently.
If you have any questions, please do not hesitate to contact our support team.
Kind regards,
Winhero Casino team
Ik krijg gewoon netjes uitbetaald duurt…
Ik krijg gewoon netjes uitbetaald duurt wat langer maar alles oké
19 november 2025
Omdöme utan inbjudan
Svar från Winhero
Dear Marian,
Thank you for sharing your feedback.
Please note that all withdrawal requests are usually processed within two (2) banking days, or two (2) days after your last withdrawal. In some cases, it may take a bit longer due to payment methods, additional account checks, or public holidays.
We appreciate your patience and understanding, and we hope you continue enjoying your experience with us.
Kind regards,
WinHero Casino team
Issues with depositing
Made a deposit on the 18th of November 2025 but the payment failed. It was during the time Cloudflare had issues, so i think that was the problem. BUT here comes the issue: the money is deducted from my bank account, but not creditted in the casino account. Support isn't helpful, they keep telling me to wait. But all deposits are always INSTANT in the past, so something must be wrong this time and they are not helpful or doing anything. I provided a screenshot of the payment as well. I now contacted the 3rd party myself who provides the payment- seeing as Winhero wont do anything (no support at all).
Hopefully I can get it resolved by getting my money back.
18 november 2025
Omdöme utan inbjudan
Svar från Winhero
Dear Johannes,
Thank you for your message.
We are sorry to hear about the issue with your deposit.
To resolve this as quickly as possible, please contact our support team directly and provide the payment screenshot along with the date and time of the transaction. Once we have these details, we will investigate the situation immediately.
Thank you for your cooperation.
Kind regards,
WinHero Casino team
Account sluiten.
Ik probeer al meer dan een week m’n account te sluiten hier en al m’n data te laten verwijderen maar ze blijven je aan het lijntje houden. Het zou toch niet zo moeilijk moeten zijn dit te doen maar heb oneindig mailverkeer waar ze maar met excuses blijven komen. Uitbetalen is ook een drama.
11 november 2025
Omdöme utan inbjudan
Svar från Winhero
Dear Jasper,
Thank you for your feedback.
We understand your frustration and apologise for any inconvenience.
At the moment, your account is open because you have an active withdrawal requests in progress. Also, please rest assured that your withdrawals are being processed according to our Terms & Conditions and applicable limits.
If you have any questions in the meantime, our support team is here to help.
Kind regards,
WinHero Casino team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.