Winebuyers Omdömen 26 622

TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Customer service was exceptional, the wine was really rather good! It had a delicious back taste which along with the sparkling bubbles created an experience not to be missed. I only wish it were t... Se mer

Betygsatt 4 av 5 stjärnor

My order was delivered today, just a week after I placed it so very happy with that. My only slightly negative comment was that I was not advised about the delivery. But very pleased with the packagi... Se mer

Betygsatt 4 av 5 stjärnor

Ordered a pack of three bottles of English Rosé wine. Arrived very quickly by courier and very well packed. Unfortunately the wine was quite bland, non descript and yellow colour, rather than the usua... Se mer

Betygsatt 5 av 5 stjärnor

Lovely wine delivered - liked it so much we ordered more of the same! Really great comms from these guys and wine was dispatched and delivered within a few days. Thoroughly recommended.

Företagsinformation

  1. Vinbutik
  2. Vinklubb

Skrivet av företaget

Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

27 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 27 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

great buy

my wine just arrived today have put a bottle in the fridge for tonight
quick delivery well packaged can mot wait to try
great buy
thank you

30 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outrageous Value

Great wine, great price and delivered very quickly. The wine itself was outrageous value, we had 3 bottles of the declassified English sparking wine.

28 mars 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Yet to try the wine

Yet to try the wine, but would appreciate a bit more info about it on the label - "West Sussex" in print so small I needed a magnifying glass to read it hardly suffices!

26 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Found you by accident on your website

Found you by accident on your website - you had exactly what I wanted - I ordered which was a simple task and it was delivered very quickly with updates of my order - all in all a very easy transaction.. will definitely use you guys again

Regards Mark

10 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I bought the Cellar raid case

I bought the Cellar raid case, six bottles for £39 including delivery so you really can’t complain what you get. Unreal deal, I only got some pretty standard Wines all around the £10 mark from a quick look still a good deal but nothing crazy, but my brother-in-law got a case with a bottle of Dom Perignon inside!!!

12 mars 2026
Betygsatt 5 av 5 stjärnor

My experience with Winebuyers was…

My experience with Winebuyers was excellent, they dispatched my order only for the courier company to damage the package during transit resulting in the package being returned to Winebuyers!! But to their credit Winebuyers brilliantly had the package delivered within 24 hours, thanks for the excellent service.

9 mars 2026
Betygsatt 1 av 5 stjärnor

Do not order from this company

Do not order from this company. I ordered three bottles of wine on the 15 February 2026, being told that they would arrive on the 25 February 2026. The wine never arrived, in which someone from customer services said they had issues with the delivery. I then requested to cancel my order on the 26th February 2026 and I received no update, and looked like the wine wouldn’t arrive in time. I had heard absolutely nothing from them, until I posted my first review, in which someone finally from customer services responded on the 11 March 2026.

30 March 2026 - Following the former review, someone finally reached out to offer a refund on the 11 March 2026- they stated that there was an issue with their suppliers. They also emailed me to say that whilst they have now provided a refund, the matter is 'fully resolved' and have requested that I amend my initial review. I'm afraid my opinion remains the same. The customer service is appalling, with no communication until I had to open a formal trade standards investigation that someone finally responded. Whilst the refund was provided, this was the bare minimum after appearing to take the money and disappear. I would, as said, fully not recommend this company, and see that many other consumers have experienced similiar challenges. The review has been amended to now reflect the proposed refund on the 11 March 2026.

18 februari 2026
Omdöme utan inbjudan
Logotyp för Winebuyers

Svar från Winebuyers

Hi Mike,

Thank you for updating your review.

We’re genuinely sorry for the experience you had here - particularly the delay and lack of communication while we were dealing with an issue from the supplier on this order. That’s not the standard we aim to deliver.

For clarity for anyone reading, this was a case where the supplier was unable to fulfil the order as expected. As soon as this was escalated, the order was cancelled in line with your request and a full refund was issued and received.

At no point do we take payment without either delivering an order or providing a refund where something goes wrong.

We completely understand your frustration at not receiving the wine, and we’ve taken this on board internally.

We’re a small, family-run business and while issues like this are rare, we are continuously working to improve both our processes and customer experience.

Winebuyers Support Team

Betygsatt 4 av 5 stjärnor

the wines are great

the wines are great but my only disappointment is that only 2 bottles are white wine - i drink white - i didn’t mind some being red but the box was dominantly red

9 mars 2026
Betygsatt 5 av 5 stjärnor

Worth the wait

Some hiccups with the delivery company meant it took a bit longer than usual to arrive. I also didn't strike it lucky with one of the lucky dip premium cases in the offer.

But no complaints at all about the three Spanish wines I did receive - four red, two white. Very easy drinking and exceptionally good value.

Definitely recommended.

9 mars 2026

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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