Will's Vegan Store Omdömen 

309
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Good alternative to leather footwear & nicely designed. I had a quality issue with one of the boots I purchased but WVS were more than helpful in resolving the issue. As a product, I find the boots co... Se mer

Betygsatt 5 av 5 stjärnor

I fell in love with these shoes. I wore my first pair real hard and they lasted for a good while. I bought them again, but had a little issue and reached out to the company about it. They immediately... Se mer

Betygsatt 4 av 5 stjärnor

Durch meine Bewertung hier, konnte mein Problem am Ende doch zufriedenstellend gelöst werden - mein Geld habe ich wieder, insofern glaube ich mal, dass es sich um einen einmaligen Fehler handelt. En... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I've shopped for footwear with Will's Vegan Store for a number of years now. I love their company ethics and of course being a vegan I want to buy vegan products with strong ethics behind the product... Se mer

Företagsinformation

  1. Shopping och mode

Skrivet av företaget

I wanted to share my story with you and how I started Will’s Vegan Shoes. From the very start I wanted to create choices for people and give them options to help make a Positive Choice in their day to day lives, I chose to do this through shoes & accessories. As the founder, I decided that I did not want to cause any harm to the animals, the people or the planet which is why our shoes & accessories are and will always be vegan & ethically made. No matter who you are or where you’re going, we do this for you. I personally want to thank you for making a Positive Choice and being on this journey with me. If you need any help or would like to share your feedback you can contact me directly on will.green@wills-vegan-shoes.com Will Green.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

309 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 71 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(309)

67 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 4 av 5 stjärnor

Great products

Great products.
Their shoes are really nice.
The shoes are really resilient and can be last for many years considering to change the sole.
The belt are also great looking but it seems they will have to be replaced after 3/4 years.

29 februari 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Great shoes, rare size chart

As a vegan, I LOVE the concept, specifically when all the items you see are 100% vegan! 💚 I've bought several pair of shoes already and they are excellent so far. I would buy more shoes but they are quite often out of stock in my size (8 uk).
The reason I only provide 3 stars is mostly because I was also having a look to some of the clothes, but unfortunately the largest size I have seen in most of the items I was interested at it's an L or XL which on their size chart is the equivalent of a 14 uk (??), I find that very disappointing, as in the majority of clothes shops XL nowadays it's the equivalent to a 16-18 or even 20 uk in some cases. It'll be great if they would have 18-20 uk size available for clothes :)

7 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Not worth the price

Not worth the price. Bought a pair of boots just over a year ago, not worn them excessively, only on smart ocassions and already starting to see cracks in the faux leather and the boots squeak horrendously. Not remarkably comfortable either. Bought a pair of vegan doc martens not long after and they’re MUCH better quality for the price. Shame really, I wanted wills to be nicer than what they are.

29 februari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Sizing issue / exchange issue

Hi,

About order #37380

I have not had issues before with Wills Vegan Store and have really enjoyed their women's work boots in two colours.

I ordered some insulated waterproof Chelsea boots in size 8 (I am always size 8) for a trip abroad at the end of February. I wore them a few times on my trip and quickly realised they were a size too big and were causing me some pain. I tried heel grips/insoles and putting tissue in the toe, none worked.

When I returned I looked at the reviews for the item and quickly saw that they run big and there may be a sizing issue with the item. I didn't realise this beforehand. I have never before bought size 8 shoes that were too big. I have bought size 8 from wills store and they fit fine.

I asked if I could exchange the item ( for a size 7) through the website but was offered a voucher which would mean I would have to pay an extra £90 on top of the voucher (Value £62) to buy the size 7's.

There is little wear on the boots but I was honest about having worn them, I didn't realise the sizing issue immediately.

What made me feel sadder about the situation is that my review on the wills vegan site I made seems to have been taken down. It was not overly negative just mentioned the sizing issue and that the boots had hurt my foot and hip whilst wearing.

I love the boots would just have appreciated an exchange for a size smaller. I was not looking to be refunded and wanted to send the boots back for the size 7s.

Thank you

24 mars 2024
Omdöme utan inbjudan
Logotyp för Will's Vegan Store

Svar från Will's Vegan Store

Hi Sarah,

I am really sorry for the problems with your boots. I wanted to send you a message to feedback and try and explain the situation.

Sadly if something has been worn, it is not usually possible for us to make a refund or exchange unless there is a quality problem. We really don't like to do this, but I believe it is reasonable and the usual practice when ordering shoes online or in a shop.

We provided a gift card for part of the value to assist with the exchange cost.

We would only take down a review if it violated our guidelines or if we had changed a product to remove an issue. We have Platinum Transparency status from Judge.me, who manages our website reviews. I just checked using your order number and, sadly, cannot see the review as having come through. If you like, I can send you a link to click and make the review directly on our website.

I am here to help, if you need anything, you are welcome to email me directly on will.green@wills-vegan-shoes.com

Kind regards,

Will

Betygsatt 5 av 5 stjärnor

Wonderfull shoes

Wonderfull shoes. They look and feel top quality. Like walking on a cloud. The service is excellent. The shoes come in a beautiful package which is a delight to receive. A company with such attention to style and detail is precious indeed.

8 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

It's the quality customer service

I recently purchased a 3cm men's black belt from here. The belt itself feels good quality, however there was a problem with the buckle that caused the belt to pop open easily when it was worn.

I replied to my shipping email showing the problem with images, and their customer service team responded the same day to ship a replacement belt free of charge. This store clearly cares deeply about their customers and delivering quality. With this level of care, I will certainly be buying more from here in the future (hopefully without needing to contact customer service again!).

As a sidenote, it is so refreshing to be able to purchase quality leather-like products without wearing literal skin. I'm happy to support Will's store knowing that none of these products are made from animals.

6 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional Customer Service

I have order a few different products from this store and have always found them to be well made and attractive products. I ended up having an issue with a pair of boots I bought at the beginning of the year and the customer service I received was exceptional. Aarti answered my emails quickly and offered some really good solutions.

I really recommend Will's Vegan store for their products, their ethics and their incredible customer service!

28 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding Customer Service

I had been searching for the right pair of shoes for weeks before landing on WV Sport Waterproof Hiking Boots. The first time I ordered, my package was "delivered" but I never received it. USPS was no help, and when I reached out to Will's I got a response almost immediately. They re-ordered the boots that same day to ship out again at no cost to me, and they arrived within a week - WAY faster than I thought! Above and beyond customer service, reasonably priced boots, and the shoes themselves are well built and live up to the hype. Cannot recommend enough. Shout-out to Aarti for assisting me with the delivery issues!

5 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

FANTASTIC SERVICE

The customer service is absolutely fantastic, very helpful and very willing to get the correct shoes for me.
I wish more companies had the ethical values of Will's Vegan Shoes.

20 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service! After having some issues with the boots I bought, Will's Vegan Store reached out immediately after having heard about it. I received the replacing boots within a week without any hassle.

I really appreciate the care the company puts in keeping their customers happy.

4 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What to expect from a 'Five Star' vegan Store

Online Order October 2023
Low Ankle Boots & Slingback Loafers

What to expect from a 'Five Star' vegan Store:
-Courteous & informative customer service
-Impressive choice of vegan footwear
-Inspired design & style; great finished product
-Speedy delivery/plastic free packaging
-Animals get to keep their coats!
MED Bath, UK

30 oktober 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Top quality!

If you're looking for good quality, ethically made, vegan friendly shoes that are comfortable and reliable, then look no further!
I have used WVS for years now and hand on heart, they are the best shoes I have ever owned. Myself and my partner both have the WVSport Hiking Boots. We've walked hundreds of miles in them over the years, through all weather conditions and they are the most comfy, waterproof boots ever.
My job requires a lot of urban walking and I need my feet to be dry and comfortable. I also have a lower back problems and so good quality shoe is a must. I have recently tried the WVSport walking boots and just as expected, they are fantastic! No blisters or sore feet. I can't recommend this brand more!

Thank you Wills Vegan Store for delivering stylish, beautiful, top quality footwear that is kind to the planet and doesn't compromise lives of animals.

2 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic customer service!

Wills have fantastic customer service and their returns policy is second to none. I've ordered three pairs from them over the years, two for myself and one as a gift and when I had a problem with one, they were exchanged without question. Will always head to WVS for my walking boots, and the vegan ones last longer than most animal based shoes!

21 november 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Abgezockt 2.0

Abgezockt 2.0

Ich habe Anfang des Monats ein Paar Schuhe bestellt die nicht geliefert wurden. Lieferbenachrichtigung o. Ä. hat es auch nicht gegeben. Auf meine bisher vier Kontaktversuche via Mail kam immer nur eine Entschuldigung. Der Artikel wurde aber immer noch nicht versandt. Nachfragen zur Erstattung des Artikels werden darüber hinaus gekonnt ignoriert.

23 november 2023
Omdöme utan inbjudan
Logotyp för Will's Vegan Store

Svar från Will's Vegan Store

Hi Kira,

I am really sorry it did not ship right away to you. This is due to an administrative error by us. We did not mark the order as paid correctly (as it was a bank transfer, we have to manually mark orders as paid when the funds are received in our account), so it was not released to our warehouse to send to you.

We only asked if you wanted to ship your order to you immediately on an express delivery to try to be helpful. Of course, we will refund you immediately if that is what you prefer.

I just emailed you directly to help you further with your order. When possible, please can you reply to let me know.

I am here to help. Please let me know if I can be of any further assistance.

Speak soon,

Will

***

Hallo Kira,

es tut mir wirklich leid, dass es nicht sofort an Sie versandt wurde. Dies ist auf einen Verwaltungsfehler von uns zurückzuführen. Wir haben die Bestellung nicht korrekt als bezahlt gekennzeichnet (da es sich um eine Banküberweisung handelte, müssen wir Bestellungen manuell als bezahlt kennzeichnen, sobald das Geld auf unserem Konto eingegangen ist), so dass die Bestellung nicht an unser Lager weitergeleitet wurde, um sie an Sie zu versenden.

Wir haben nur gefragt, ob Sie Ihre Bestellung sofort per Expressversand erhalten möchten, um Ihnen zu helfen. Natürlich werden wir Ihnen den Betrag sofort erstatten, wenn Sie dies wünschen.

Ich habe Ihnen soeben eine E-Mail geschickt, um Ihnen bei Ihrer Bestellung weiterzuhelfen, bitte antworten Sie mir, wenn möglich.

Ich bin hier, um zu helfen. Bitte lassen Sie mich wissen, wenn ich Ihnen weiterhelfen kann.

Wir sprechen uns bald,

Will

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