Ich bekomme trotz mehrmaliger Kontaktaufnahme per Mail zu meiner Bestellung keine Rückmeldung. Geld wurde bereits abgebucht, Ware habe ich keine erhalten und ich habe meine Zweifel, ob das überhaupt e... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When you place an order with this company it comes from a different location (usually China). The item arrives faulty and askes you return to their address (at your own costs). However, this is not t... Se mer
Företaget har svarat
NOTE: THIS COMPANY IS JUST A MESSENGER/COURIER SERVICE. Twice recently I have bought items from an Etsy seller in Ukraine and each time they arrived safely. Yes it's taking longer just now but that's... Se mer
These are total scam merchants - DO NOT TOUCH THEM WITH A BARGEPOLE! I ordered an item from a different company: Toddler-Towers.com. No mention that it was a foreign company. The money was then take... Se mer
Företagsinformation
Skrivet av företaget
Western Bid was found in 2001, and, since then, the company works as commission-based trading assistant. Western Bid provides various intermediary e-commerce based services to online sellers (i.e. Western Bid's Clients) from ex-USSR countries. Western Bid provides the following services to it's Clients: product advertising, customer support call center, consignment and escrow services, dispute resolution, return product processing, warehousing, order fulfilment services and web listing design. As an intermediary, Western Bid connects you to sellers, vendors and suppliers from outside of United States that offer products to online community via various online auctions and web stores, and we help you with the returns if needed. We work with more than hundred qualified and verified Clients, and most products are shipped directly from Client's warehouses to your door. Western Bid might assist you in getting more information about the products you are interested, supply you with the shipping information or even provide you with the list of sellers of the handmade and collectible items you looking for. As a product shipper, we might collect purchases in our warehouse for further shipping abroad to our Client’s home addresses. Clients have several options in how they wish their items to be shipped, depending on the item’s weight and measurements as well as time preferences for the delivery. Clients can also request Western Bid to check the item’s condition and its conformity with the seller’s description. By using our online system, our Clients can track all the stages of their purchases including tracking numbers for the shipments.
Kontaktuppgifter
3500 W Hallandale Beach Blvd, 33023, Pembroke Park, USA
- (305)307-0382
- sales@westernbid.com
- westernbid.com
1,9
Dålig
73 omdömen
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Horrible service and experience
Horrible service and experience. Bought 2 faucets from Paragon Faucets, never heard back from them. Tried calling, no service at the phone # mentioned on their website
14 augusti 2024
Omdöme utan inbjudan
Svar från Western Bid
Paragon Faucets has nothing to do with Western Bid. We urge TrustPilot to be more diligent and verify the purpose of reviews before publishing them.
AVOID THIS COMPANY AT ALL COSTS.
When you place an order with this company it comes from a different location (usually China). The item arrives faulty and askes you return to their address (at your own costs). However, this is not the financial address as the payment is taken by Western Bid so even if you use Paypal your money is gone as the manufacturer address is totally different. I advise you AVOID THIS COMPANY AT ALL COSTS. Unless you are happy to loose your money.
3 juli 2024
Omdöme utan inbjudan
Svar från Western Bid
Thank you for your feedback. We would like to clarify a few points to address your concerns and provide greater transparency for future customers.
Firstly, like many companies, we may ship items from different locations, including from manufacturers. This allows us to offer a diverse product selection and competitive pricing. If an item needs to be returned, you can choose to send it either to the manufacturer or to our corporate office — no questions asked. We also ask all customers to acknowledge, before completing a purchase, that return shipping expenses are the responsibility of the buyer, as outlined in our terms and conditions.
Regarding payments, we securely process all transactions, and your purchase remains protected through PayPal or the chosen payment method, with support available if issues arise.
We are committed to ensuring that every customer is satisfied with their experience. If there’s a specific issue with your order, please reach out directly, and we’ll be happy to assist you further.
These are total scam merchants
These are total scam merchants - DO NOT TOUCH THEM WITH A BARGEPOLE! I ordered an item from a different company: Toddler-Towers.com. No mention that it was a foreign company. The money was then taken from my account through Westernbid.com. The Toddler-Towers.com website has a helpline (which doesn't work) and an email address for customer support (which - unsurprisingly - doesn't work). It's a clever scam but it is a SCAM. Be very careful when ordering anything!
6 augusti 2024
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This is a SCAM company
This is a SCAM company. I am sorry I didn't read the reviews before ordering. I ordered something from Ukranian site. They send me wrong items which are even defective.
I raised this with the seller and they sais they have sent me a similar item. This was shocking!! Now they want me to return the items but refuseto cover the return cost. The items were delivered from Ukraine but now they ask me to send them to USA. The return cost is more than the items. This is now raised with PayPal.
Stay away from this company.
5 april 2024
Omdöme utan inbjudan
Svar från Western Bid
We sincerely apologize for any inconvenience you've experienced. We understand your concerns and would like to address them as follows:
Return Policy: As per our agreement, any unwanted products must be returned. We strive to maintain fairness in all our transactions and, as such, do not offer items as gifts unless explicitly stated in our promotions.
Dropshipping from Ukraine: We want to clarify that dropshipping from Ukraine is not prohibited. To make returns as convenient as possible for our customers, we have a facility in the US where returns can be processed. This is designed to be a more cost-effective and easier option for you, rather than returning items to Ukraine.
Situation in Ukraine: We are acutely aware of the tragic and ongoing conflict in Ukraine. While it may seem of little concern to some, it deeply affects our operations and our hearts go out to all those impacted. Despite these challenges, we made sure to offer you a replacement, hoping to alleviate some of the inconvenience caused.
Dispute Resolution: If you feel dissatisfied with the resolution provided, you are welcome to open a dispute through PayPal, our trusted partner for the last 25 years. We have successfully completed hundreds of thousands of transactions through PayPal and trust in their process to offer a fair resolution.
We value your business and are committed to ensuring your satisfaction. If there's anything more we can do to assist you, please don't hesitate to reach out.
Excellent product/some links to work out
04/18/24 Update on rating and review - so I did finally receive the item and I have to admit that it is of excellent quality and really just very nice. Had I known when ordering that the shipping would take a long time, I think that would have been okay with it. The other thing that frustrated me is that JTNLAB.com who I ordered through (shipped by western bid) says to email/contact them at an email address listed on their website but it doesn’t work. Western bid shipped the product and that was a bit frustrating because their website didn’t show the tracking info for a while and it also doesn’t seem to work on a mobile deviceI just wish both companies would clean these items up - let customer know up front shipping does take a while and get a working email address listed on their website and let people know western bid does not work on a mobile device. In any case I changed my review/review because the product is very nice and it was packaged well and did ultimately arrive so I feel it’s fair to give an update
Original review - Normally I check reviews for a company before ordering but unfortunately did not exercise my normal protocol when ordering a weekly wooden pill box. I’ve tried communication with company and the website address showing to what email address to contact and does not work. Tried calling, no answer. Still have not received the item that I ordered on March 16th. Disappointing and not sure I’ll get my money back but I did escalate to PayPal and Western Bid finally responded providing a tracking number that didn’t work for a few weeks. I still have an open case but it has been an unpleasant experience. They have responded to other reviews that they take all these reviews seriously. Obviously not seriously enough because I’m experiencing what many others have.
12 mars 2024
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I just passed through this page and…
I just passed through this page and couldn't remain indifferent to what I saw in the comments. For several years, I have been consistently buying products from Ukrainian manufacturers on Etsy who work through WesternBid. All the items I purchased were delivered even in the conditions of the war in Ukraine. Only twice I really did have to contact WesternBid by email, but my messages were not ignored. Indeed, they do not provide comments regarding the details of the products since they are not sellers, but they helped me to obtain contacts of the original manufacturer who clarified all the questions I had. I also once requested information about the tracking number of my package, and I received a comprehensive response.
I am curious why I see so many negative reactions here about the company. Who left them? Just out of curiosity, I visited the profile of the user who left the most aggressive comments. It seems that this user is engaged in fraudulent activities, purchasing goods or services and then blackmailing companies and shops with negative reviews to get refunds. Please, check for yourselves.
I believe that WesternBid has become a victim of deliberate bulling by the fraudster. I also believe that Trustpilot, in this case, was used as a platform for blackmailing and as a tool for implementing fraudulent schemes. I deeply regret about this."
20 december 2023
Omdöme utan inbjudan
Svar från Western Bid
Thank you so much for taking the time to share your experiences and insights. We understand your concerns about the challenges faced by sellers in the US market and the ongoing difficulties in Ukraine. Your support during these times is immensely appreciated.
Hearing about your positive interactions with WesternBid and your successful purchases from Ukrainian manufacturers on Etsy is truly heartening, especially given the backdrop of the war in Ukraine. It's a testament to the resilience and dedication of those working to maintain connections and commerce under such challenging circumstances. Your ability to receive your items and obtain helpful support when needed showcases the effectiveness of Western Bid's services.
Your observations regarding the negative reactions on the platform raise important points about the integrity of online feedback systems. The situation you've described, where a user might be using their reviews as leverage for fraudulent purposes, is concerning and highlights a broader issue with digital platforms that can be exploited for such activities. It's a stark reminder of the need for vigilance and thorough investigation when encountering extremely negative or suspicious reviews.
We're grateful for your call to attention on the misuse of Trustpilot as a potential tool for fraudulent schemes. This kind of awareness is crucial for maintaining trust and transparency in online communities and marketplaces.
Your understanding, patience, and willingness to look beyond surface-level accusations contribute significantly to a more informed and considerate online environment. Thank you again for your support and for championing a fair and honest dialogue. Your commitment to supporting Ukrainian businesses and navigating these complex situations with grace is truly admirable.
Disappointed customer
Wow! I was going to purchase something through Western Bid but saw their terrible reviews about how their customer service never bothers to respond to legitimate concerns. We were so looking forward to making a big purchase and I had a question on one of the items. I gave them the benefit of the doubt and still tried to reach out. As the other reviewer said, no one picked up the phone or responded to my inquiry. This seems to be a common issue with Western Bid. I looked on their company LinkedIn and I don't know how they are a Florida company except their 10 employees are all based in Ukraine. Seems pretty sketchy. I will spend my money elsewhere!
13 februari 2024
Omdöme utan inbjudan
Svar från Western Bid
Thank you for taking the time to share your concerns about your experience with Western Bid. We understand and respect your decision to spend your money where you feel most comfortable. It’s worth noting that, like any service, experiences can vary, and we take feedback seriously in our continuous effort to improve.
Regarding response times, we apologize for any inconvenience you’ve faced. High inquiry volumes can sometimes lead to delays, but we’re actively working to enhance our customer service efficiency to ensure timely responses to all inquiries.
We recognize your concerns about our operation's legitimacy based on our team’s location and our company’s registration in Florida. Our global team allows us to operate more effectively, offering the best possible service to our customers worldwide. We are proud of our 20+ years of experience and our physical presence in Florida, evidenced by our 10,000 sq ft facility. We invite anyone with doubts to visit us or view our location on Google Maps to verify our operations and meet our dedicated staff.
For additional peace of mind, we encourage potential customers to compare our practices with other widely used services, like PayPal and USPS, which also have mixed reviews on platforms like TrustPilot. Yet, many people use these services regularly without issue, understanding that occasional service challenges do not define the overall quality or reliability of a service provider.
Again, we appreciate your feedback and welcome you to reach out to us again should you have further questions or if there’s anything we can do to assist you. Our goal is to provide a trustworthy and efficient service for all our clients, backed by our two decades of experience in the industry.
another review update for their non…
another review update for their non existent customer support. clearly other customers are experiencing the same disgusting issues with western bid. this is a phony scam shell company that i'm pretty sure is laundering money through it as a front. they still refused to refund me a proper amount despite the product i purchased causing health hazards. everyone should AVOID. they do NOT respond even though they keep saying they would. AVOID ALL THEIR UKRANIAN SELLERS AND WESTERN BID ENTIRELY.
update to add: i wouldn't have to keep leaving reviews IF THEY JUST RESPONDED TO MY 10+ emails to begin with! I have already provided all the specifics and they have my order #. they are LYING and pretending to be the victim. why would i publicly leave my personal address and email address on a review? especially when i've provided it to them numerous times via e-mail already. i've detailed everything with my order YET THEY STILL REFUSE TO REFUND ME A PROPER AMOUNT. $50 does NOT make up for all the issues we have been facing with the produce we purchased. it is not "overwhelmingly unspecific." they're lying through their teeth and they can't even get customers names right. mr CJ??? Where is the C?? how can anyone trust them to get orders right if they can't even do the bare minimum of PROPER SPELLING? their phone line is a scam too. it just goes straight to voicemail. they don't respond to emails. they don't respond to phone. they don't respond on Better Business Bureau. seriously how can anyone think this is anything but a fraudulent money laundering shell company?
7 februari 2024
Omdöme utan inbjudan
Svar från Western Bid
Thank you for sharing your concerns and for giving us the opportunity to respond. We are truly sorry to hear about your dissatisfaction and the distress our service has caused you. At Western Bid, we strive to ensure every customer's experience is positive, and it is disheartening to learn we have fallen short of this goal in your case.
We understand your frustration regarding the communication issues you've encountered and the dissatisfaction with the resolution offered. We take your allegations very seriously and are committed to thoroughly investigating all claims of unsatisfactory products and services. However, I must share that our ability to respond effectively to complaints is greatly limited when we cannot verify the identity of the person making the request. This is not a matter of doubting the issues you've raised but rather a procedural necessity to ensure that we are addressing the concerns of the right individual and maintaining the privacy and security of our customer interactions.
Your mention of not wanting to publicly disclose personal information is completely understandable and aligns with our privacy policy. However, without being able to confirm the details of your case through the information provided to us directly, our hands are tied in terms of investigating your claims and offering a more suitable resolution.
We are eager to resolve this matter to your satisfaction and would kindly ask you to reach out to us through a secure channel, providing any form of identification or order confirmation that would allow us to accurately locate your records in our system. This will enable us to dive deeper into your case, understand the specifics, and take appropriate action.
Regarding your comments on our customer service and the allegations of being a fraudulent operation, please know that we are looking into these matters with the seriousness they deserve. We are committed to transparency, integrity, and the highest ethical standards in all our operations. We want to reassure you and all our customers that we are dedicated to rectifying any legitimate issues that come to our attention.
Please contact us at sales(@)westernbid.com , and we will make it our priority to address your concerns promptly and effectively. We value your feedback as it helps us improve our services and customer experience.
No Reply After Two Packages I Did Not Order From Western Bid
I have received two packages from this company that I did not order. They are some kind of leather wire holder. There is a QR code of some seller that I did not order from. I am afaid that the QR code might have a virus on it. I have no record of an order on ETSY or Ebay. I tried to contact Western Bid by phone and text. You can't leave a message. I tried to send email to email found online-No Reply. Sure seems shady to me. Hopefully, I have not been charged for these items.
16 december 2023
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The Western Bid team resolved my issue…
The Western Bid team resolved my issue due to a situation with a vendor.
21 november 2023
Omdöme utan inbjudan
Svar från Western Bid
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience and are concerned about your characterization of our service as a "scam." At Western Bid, we take such allegations seriously and are committed to ensuring the utmost satisfaction and fairness for all our customers.
We would appreciate the opportunity to understand more about your specific situation and address any issues you may have encountered. Please contact us directly via email so we can discuss this matter in detail and find a satisfactory resolution.
Our goal is to provide high-quality service and support to all our customers, and your feedback is invaluable in helping us improve. We look forward to the opportunity to rectify any misunderstandings or errors and hope to restore your confidence in our services.
Poor communication.
I ordered an item through PayPal with these people. They only provided tracking information & notification that the item had been shipped after I raised a complaint with PayPal. Over three weeks after I ordered. No way to run a business.
12 september 2023
Omdöme utan inbjudan
Svar från Western Bid
Thank you for sharing your feedback. We genuinely regret to hear about the delay and the communication issues you experienced.
We understand the importance of timely updates and transparent communication, and we sincerely apologize for falling short in this instance. Please know that we take this feedback seriously and will ensure that we make the necessary improvements.
However, please rest assured, we know the intricacies of running our business. We appreciate your insights, and they'll aid in our continual efforts to enhance our services.
Thank you for your patience and understanding.
Great service and tools for sellers.
I'm surprised to see so many negative reviews.
I work with this company since their foundation (and worked with these people even before this, when they had different name). Nothing to complain at all. Great service, wide choice of useful tools for sellers. The company becomes better every year introducing new tools and options.
It seems some people just don't understand what this company do, and accuse it for actions of 3rd parties.
Yes, they made some mistakes working with me too. But all cases were solved quickly and honestly. Lost packages were refunded. Wrong packages were re-shipped at their own expense. Actually, I do much more mistakes myself than they do.
If you live in real world instead of your perfect dreams, you should admit that Western Bid one of the best (the best in my personal experience) companies in their market niche.
I wish prosperity to them and to all their clients and partners!
7 augusti 2023
Omdöme utan inbjudan
Svar från Western Bid
Thank you for taking the time to share your experience with our company! We truly value the feedback of our long-term partners like you. It's heartening to hear that you've appreciated the improvements we've made over the years and the tools we offer to our sellers.
We acknowledge that sometimes mistakes can happen, but we always strive to rectify them promptly and with utmost integrity. We're glad to hear that your experiences with our resolutions have been positive.
Your understanding and pragmatic approach towards business challenges is admirable. We'll continue to do our best and aim to exceed your expectations in the future.
Thank you for your kind wishes and for being a part of our journey. Here's to many more successful years together!
Beaver craft hatchet not received
For some unknown reason I did receive my order. After an email to the company, my money was promptly returned!
Extremely great and friendly customer sevice! I would highly recommend this company!
Sam Adler
29 maj 2023
Omdöme utan inbjudan
Svar från Western Bid
We're genuinely sorry to hear about the difficulties you've experienced with your recent order through Western Bid. We understand your frustration and concern, and we assure you that your satisfaction is our priority.
Your decision to file a complaint with PayPal was indeed the right move. They offer strong buyer protection and will diligently investigate your claim.
However, we would also like to offer our direct assistance in resolving this issue. If you could reach out to us via sales(at)westernbid.com, we will be more than happy to look into this situation further and find the best possible solution for you.
Our team is here to help and we don't want any customer left unsatisfied. Please provide us with the opportunity to make things right. Your patience and understanding are greatly appreciated, and we look forward to resolving this issue to your satisfaction.
Kind regards,
Your Western Bid Customer Service Team
Great customer service
Great experience. Fast shipping and excellent customer service.
8 juli 2023
Omdöme utan inbjudan
Svar från Western Bid
Thank you for your positive feedback! We're delighted to hear about your great experience with our shipping and customer service. Our team strives to provide the best service possible, and it's always rewarding to hear from satisfied customers like you. We look forward to serving you again in the future!
I doesn’t deserve any star
I doesn’t deserve any star. Somehow this company got into my Klarna account. An investigation with Klarna and PayPal is going on along with local detectives!
1 juni 2023
Omdöme utan inbjudan
Svar från Western Bid
We're truly sorry to hear about your concerns. We would like to clarify that we do not have access to Klarna as it's a service available exclusively for buyers. Our top priority is ensuring the trust and safety of our customers, and we take such allegations seriously. We are more than willing to cooperate in any investigation or matter that impacts our valued customers. Please reach out to us directly so we can assist further and work towards a resolution.
Western bid scam
Scammed me out of £117 I never purchased the item it won't appear I don't expect all because I wanted a wedding guest book for my wedding to remember the day , heart broken
30 maj 2023
Omdöme utan inbjudan
Svar från Western Bid
We sincerely regret to hear about your experience and appreciate you taking the time to bring this matter to our attention. As an organization that prioritizes our customers' satisfaction, we want to address your concerns thoroughly.
Please note, Western Bid ensures all transactions are processed securely through PayPal, and as part of our commitment to customer satisfaction, we provide a 30-day money-back guarantee on all purchases. If, for any reason, you have been unable to contact our support team, we strongly encourage you to open a dispute directly with PayPal to request a refund for unrecognized charges. This process is quite straightforward and is designed to protect consumers from unauthorized transactions.
We want to assure you that Western Bid does not initiate any charges on a customer's card without explicit authorization during the purchase process. If a charge appears that you do not recognize, we advise you to take immediate advantage of PayPal's dispute resolution process.
Moreover, we have noted a recent increase in negative reviews left by users with zero feedback ratings. We kindly request that Trustpilot scrutinize such feedback more closely, as it can have an unjust impact on legitimate businesses, such as Western Bid, based in the United States.
Finally, we have conducted a thorough investigation in our customer database, and we have been unable to find any records of a customer named Sam Bennet. We are eager to resolve this situation; thus, we invite you to reach out to our customer service team directly with any additional information that may assist us in addressing your claim.
They stole money out of my bank account…
They stole money out of my bank account upon me putting something into my cart on Etsy, didn't even hit checkout.
11 maj 2023
Omdöme utan inbjudan
Svar från Western Bid
Thank you for taking the time to share your experience. We deeply regret any inconvenience you may have encountered. However, I would like to clarify that what you've experienced is not a standard procedure on Etsy.
On Etsy, any transactions only occur after you've confirmed your order and chosen a method of payment during the checkout process. Simply placing an item in the cart does not trigger any charges. We take the privacy and security of our customers very seriously, and we have robust measures in place to protect your information and finances.
It's possible that the issue you experienced may be due to a misunderstanding or an error outside of Etsy's platform. I recommend checking with your bank to see if they can provide more information about the transaction.
Please also reach out to Etsy's customer support for further assistance. They would be more than happy to investigate this matter and work with you to resolve it.
Once again, we're sorry for any misunderstanding or inconvenience. We value your business and look forward to assisting you in resolving this situation.
The files I purchased will not load and…
The files I purchased will not load and they are not providing tech support. I will never buy from them again. Be aware of this company and the products they sell and will not support.
20 april 2023
Omdöme utan inbjudan
Svar från Western Bid
Thank you for sharing your concerns regarding the files you purchased on Etsy. We understand how frustrating it can be to encounter technical issues, and we're here to help.
While we are committed to providing quality products and ensuring customer satisfaction, the technical issues you are experiencing with the files downloaded on Etsy may be better addressed by Etsy Support. As a platform, Etsy offers assistance with various technical problems that may arise during the download process or when accessing purchased files.
We kindly suggest reaching out to Etsy Support through the following link: https://help.etsy.com/. Their team will be able to assist you with your specific issue and help resolve it in a timely manner.
Please rest assured that we value your business and want to ensure that you have a positive experience with our products. If you have any further concerns or questions related to our products specifically, please don't hesitate to contact us, and we will be more than happy to assist you.
I orderd two leather pouches designed…
I orderd two leather pouches designed specifically to hold and protect Vernier Calipers. I ordered them on March 25th and received them on 12th April in Australia from the Ukraine. The workmanship was excellent and fit the instruments perfectly
12 april 2023
Omdöme utan inbjudan
Svar från Western Bid
Thank you so much for taking the time to leave us such a wonderful review on Trustpilot! We're thrilled to hear that you're pleased with the leather pouches for your Vernier Calipers and that they fit your instruments perfectly. Our artisans take great pride in their work, and your satisfaction is our top priority.
We're also delighted to know that the shipping process went smoothly and that you received your order in a timely manner, despite the distance between Ukraine and Australia. We always strive to provide a seamless experience for our customers, no matter where they are in the world.
We truly appreciate your support, and we hope to have the opportunity to serve you again in the future. If you have any questions or need assistance, please don't hesitate to reach out to us. Thank you once again for choosing our products and for your kind words!
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