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I have been working with Ascend for nearly a year and I must say, overall, I am happy with their service over the last 11 months. However, there are a few areas that I am disappointed with.

Firstly, their dashboard is quite problematic.... It's not user-friendly and often takes me more time than necessary to find what I'm looking for. It would be great if they could improve this aspect of their service. And I'm disappointed with the lack of communication with Will Basta and Jeremy. I have tried to reach out to them on several occasions but have not received a response. It would be great if they could be more responsive to their clients.

ALSO, an ice storm affected a factory that my store was sorting items from. I realize that this is outside of anyone's control, but the delay caused by this event was ridiculous. I hope that in the future, Ascend can have a backup plan in place for situations like this.

Despite these issues, I have been generally happy with Ascend's service. I hope they can address these problems and continue to improve their service in the future.

We came to ascend after trying another automated done for you type platform. So we had a prior store. Saw some people saying things like their store was suspended, etc. and I can't speak for others but I will say that we were informed that bringing in a store that came before we signed up with ascend was a risk, and they advised that we start a new store. After some back-and-forth with the team, we came to the agreement that we would start a new store and keep our old store.

Now our old store did in fact get suspended after violations, such as late delivery, etc. however, our new store has done just fine no violations, no late deliveries, nothing at all like that. The dashboard is OK I look at it every now and then. This is not my main source of income, so maybe that is a little bit different for me and my team.. Because as far as investing goes, I wouldn't recommend just dumping in your life savings like someone else mentioned they did, if you have no other businesses and are expecting this to generate your income for you free of any work.

The the whole point of why we signed up was for automation to generate passive income, not to generate primarily income to live off of, and so far ascend has delivered.

If anything changes I will update.

Our experience has been great. They ship on time and usually we receive before the stated TAT. Thanks!

8 months in, not one single product sold, not one single product bought either. Communication is catastrophic, there is no number to call and no one to talk to other than the click-up app. Due to inactivity my store got de-activated. I had a video call with Amazon today, the Amazon representative unfortunately confirmed my fears. For instance: There is a point in the contract that says they would buy the shop back if it does not make your money back in 24 months. Given the shop is up during this time. the Amazon rep had said Ascend Ecom deliberately lets the store deactivate, forcing you into default. Or another ting: To re-activate a shop Amazon requires Business statements and bank accounts plus identification during the live interview. Ascend Ecom asks me for what - Here is a live answer from a Ascend rep on Click up:
"Good day. I understand that your Amazon Seller Central is deactivated. For our Appeal's Team to assist you, kindly provide the following details:
EIN & LLC certificate
valid ID front and back
Utility bill (90 days)
You may attach them here in the Message Board. Thank you."
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They know what is required, they know they cannot assist the live video interview, yet I am being asked for UTILITY BILLS?
I have asked for their address to "Visit their headquarters". I will post updates here if I get an answer to that question.

My experience is: they are incapable, deceiving, and asking for utility bills when not necessary, well you can probably figure...
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UPDATE -
1) Trustpilot asked me to provide my info to Ascend, or else my review may be taken down.
2) No answer to the address of their headquarters
3) I have emailed support at ascendecom dot com prior - who answered? My representative from Click up!
4) This is the original text from Amazon i got to re-activate my store: (Maybe i missed the utility bills?)

Dear seller,

Thank you for scheduling video call appointment to complete your identity verification.

Please review the details below and make sure to join the video call on time and come prepared with the documents required.

Appointment details:
Your appointment is confirmed for February 28 at 11:00 am Pacific Standard Time
Your Amazon Chime video call link:
Your Amazon Chime Meeting ID :
Document requirements:
To complete your identity verification, please make sure to have with you the original physical and digital copies of the documents listed below.

-- ID Document: A valid government-issued photo identity document. The document must include the following information: full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.

-- Bank statement : The bank statement associated to your Amazon selling account. The statement must have been issued in the last 180 days and include the following information: full name (individual or business name), address (business operating address or residential address) and bank information.

-- Invoices and(or) supply chain documents: The document(s) must include the following information and ASINs: buyer details, date of issue, product details, quantity of products and supplier details.
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March 6th Update - still have not heard back regarding their headquarter address, my emails to support at ascendecom got answered by my ClickUp account rep, i am still waiting on that zoom call....
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BIG UPDATE - Nothing has changed, endless commuication that is not leading anywhere, but i did hear from their LEGAL DEPARTEMENT, telling me legal steps will be taken against me if i do not take this review down....

Managed to ship on expedited dates. Very happy. Thanks.

Communication could be improved but other than that it went great.

Although Ascend Ecom has a lot of great features and tools, communication could be improved. It can take a while to get a response from customer service and it can be difficult to get help with more complex problems. Despite this, I still recommend Ascend as an easy and efficient way to launch automatic store.

Placed multiple orders, all shipped on the same time and arrived on the same day, altho separately but I'm glad I received them as planned.

Order arrived a day earlier, maybe it's the norm but made my day. Thanks

If i could give negative stars, i would. This company does the bare minimum to keep it from being a total Ponzi scheme. They barely purchase inventory. The inventory they do purchase is higher priced than any other store and doesn’t not sell.
They’ve deleted the comment function on SM pages because of the negative comments current clients are making. They have started trying to make clients sign NDAs keeping them from talking negative about the company. Rumor is they gave one client a high percentage of his money back as long as he signed an NDA. I was offered a free Walmart store if I would sign an NDA. Their “buyback guarantee” is them buying stores (after 24 months) that didn’t do as promised and selling to new clients as an already established store. The reason they give for having a store to give a new client “prior owner couldn’t get the funding for inventory”. Will seems to not know what’s going on or is in straight denial while he’s flying around the world on clients money. Stay away unless you just want your money tied up for 24 months. It’s going to collapse soon. If you want proof of what I’m saying, I can give it.

Response to Ascends reply:

Ascend did make a purchase on my store recently, you’re right. Only took 4 months of me telling ascend to purchase product. My statement stands. Bad business.

My store was established when Ascend took it over. Will assured me it was not an issue. I told him going into our contract that my store could not sell FBM. Was just a few weeks ago Will was assuring me that he would look into it and has “inside people” at Amazon that could help fix my FBM issue. Turns out, he’s full of empty promises. STAY AWAY from Ascend!

The stores I have set up have not generated me an ROI YET. However I just started with them and have recouped about 32% of my investment in the last 3 months.

I thought about taking a star away because while my account manager has responded to emails, I have been a little ticked that I havent been able to have a zoom meeting to overview everything each month.

I am very savvy and could probably do a lot of this myself, but I am just busy and there's a lot they handle for me. One of the assistants I got on the phone sounded like she had an accent but she was nice and resolved an issue I was having.

There is also a dashboard that I have access to and can see the entire back-end of everything. It's kind of hunky-dory and looks clunky tho.

I have an MBA in business and am very familiar with projections, and the reason for leaving this review is that at the current rate I have calculated I will be getting an ROI in the next 6-10 months *fingers crossed*

Nothing specific to point out here other than the order was on time and as advertised and thats great, thanks.

I have been working with Ascend Ecom for 8 months now and I could not be happier with the results. I started my automated Amazon store with Cole from Ascend Ecom 5 months ago and it has been incredibly profitable since then. Cole was very knowledgeable and helpful in setting up my store, providing advice and guidance on what products to stock and how to optimize my store.

In addition to the excellent customer service that I received, Ascend Ecom has also been able to purchase high selling inventory for my store. This has allowed me to focus on other aspects of my business and leave the inventory purchasing to Ascend Ecom. They have done an excellent job of finding products that are in high demand and that have a good profit margin.

I would highly recommend Ascend Ecom to anyone looking to start an automated Amazon store. They have excellent customer service and the ability to purchase high selling inventory has been a great help to my business. I have been very pleased with the results that I have seen over the last 5 months and am looking forward to continuing to work with Ascend Ecom for many years to come.

The shipping details were clear and most importantly they were correct (read on time). So five stars from me.

The delivery was on time and I am satisfied. Thank you.

I love when companies overdeliver. Everything runs smoothly and we have found our new venture thanks to Ascend Ecom.

I only make 3k a month in return/ prof.
I understand it’s automated but I expected more. 3k passive income is meh, and like someone else said I did see a rise in sales during the summer and was doing 4k month passively (I’ve recouped my investment)
And to be clear it is 2.5-3k/m after the rev share. I spoke with Jeremy once and he told me because of the low spend and small inventory purchases is why, but all in all it’s good for passive income.
It does work, but maybe I’m just greedy haha. Would be 5 stars if my sales happened to increase tho ;)

Have done more and more business with them this past year and the results are outstanding. Will definitely keep our relationship going. Very happy.

Just wanted to give a shout to the team for exceptional attention to detail and support. Good to do business with you guys.

Definitely more of what I was expecting. They know their business well and I am happy to be part of this venture.