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I've been dealing with Ascend for the last year. Started in June 2022, and my store was shut down by Amazon around November 2022. Amazon says that the store was drop shipping. Ascend says that they would never drop ship and that is not how they do business. I then go to look at the reinstatement request through Seller Central and Ascend has submitted MULTIPLE requests admitting to the very drop shipping that they say they do not do. That is the tip of the iceberg and many other situations that have led to this review. They lack communication with store owners (probably not wanting the owners to figure out this is a fraud), accountability is no where to be seen (they will blame Amazon for your store being shut down and say that they're such a large company they do whatever they want and can falsely accuse your store of anything).

The solutions that Ascend claims to have made in regards to my store being shut down are 1. open a Walmart store (which I signed a contract with them for about 4 months ago and still nothing has come about) and 2. they would like me to have someone else have the store opened under their name (family member/friend) and start the process over again from the beginning. This 'completely hands free' approach may sound good to most, I think if you approach Amazon with this type of logic and ask them if they are ok with this, they are going to EMPHATICALLY say no.

Yes, I had foul language for Ascend, on the basis that I have put forward $59,000+ in less than 4 months and my store was shut down in the six month. I'm pretty sure most people would be upset over this. My language was dictated through email because it is impossible to to get anyone on the phone from Ascend (unless you starting your store, in which case they are very persistent about wanting you to sign the contract and send in the payment to begin). I did once have a Zoom call with Will (saying that all stores would be back up and running in a couple months, six months later, all stores are still deactivated).

I want to REITTERATE/scream from the hill tops to RUN, not walk, away. I stand by the rest of my review.

Be careful with the fake 5* reviews, they look to be AI driven or VA's that are being made to post them. If you don't believe, go to the 5* reviews and search the word 'hiccup'. Impossible that 4 different GENUINE reviews use the word 'hiccup' within a one month span.

Six months into my journey with Ascend, I am seeing promising results. The initial setup was smooth, and my store has started generating sales. The only downside I've noticed is the complexity of their project management software, ClickUp. However, I am satisfied with the service from Ascend and would recommend it to anyone looking to start an automated Amazon store.

I entered into a contractual agreement with Ascend Ecomm with the explicit goal of building a profitable Amazon store. To that end, I initially invested $30k of my hard-earned money into your services back in Feb. 2022. Regrettably, the results have been less than satisfactory. Despite promises of expertise and guidance by Will Basta and Jeremy Leung, I have found myself in an increasingly untenable financial situation.

Specifically, I was promised that the $12k in product purchases by the Ascend team made on my credit cards would yield a full return by 07/31/23. Yet, as of our recent correspondence, my store has only generated $1,005.99 in profits, of which Amazon may now demand this be sent back to them due to violating them Drop Shipping policy. This is a far cry from what was promised in an email from Founder Jeremy Leung on 04/11, in which it was stated that the inventory would be selling "by the end of the week." Months later, I have only seen a paltry return on my investment.

To make matters worse, my store has now been shut down due to Ascend Ecomm's non-compliance with Amazon's Drop Shipping policy. This was not a part of my contract or my agreement with their team. As a result, I am left with significant debt and high-interest charges that I am struggling to manage.

The $30k of investment funds meant for my children's college education was entrusted to Ascend with the hope of yielding steady and increasing profits. However, I have repeatedly highlighted the lack of ethical consideration and empathy demonstrated by their team toward me and my family’s future. I have recent correspondence from them trying to sell me inventory at a discount, completely disregarding my financial stresses and the fact that they are the reason why the store was closed - this only confirms that the interest in my well-being is not a priority. Despite this, they have the audacity to persuade me to purchase 'virtual' products that are highly unlikely to sell and are only more profitable to Ascend. So now I ask, where is the integrity and morality in your organization, and what happened to the simple act of putting their customers' needs first?

How can anyone trust a their team will be able to fulfill on their numerous promises when they have failed to do so time and time again? Moreover, as a customer who was promised a level of professionalism and dedication to my success, I find it unacceptable that my store has been shut down due to Ascend Ecomm's non-compliance with Amazon policies.

For these reasons, I am formally demanding a full refund of my $30k investment plus $12k in product purchases ($42k) by 06/16/23, as I can no longer bear the damage to my finances and future prospects. I have no choice but to seek legal counsel in order to recover my funds. The level of neglect in this matter has left me with few alternatives. It is clear that action must be taken, and I intend to pursue every possible avenue to ensure that justice is served. The resulting financial pressure due to Ascend's mismanagement of my store has significantly impacted my overall well-being, causing me undue stress and anxiety.

I signed on for a store in May 2022 with a group of 19 others. My store has been deactivated since November 2022 and most others I speak with remain deactivated as well for dropshipping. Of the 19 other stores I am only aware of a couple that are still online, and they are losing money every month. This company is a total scam. I would RUN not walk way if you are even considering moving forward.

Having been with Ascend for a year, my overall impressions are positive. Despite some rough patches, such as a difficult-to-navigate dashboard and occasional communication issues, the overall service is commendable. An unfortunate incident involving an ice storm and one of my sourcing factories was handled less efficiently than I'd have liked, but I recognize the situation was out of Ascend's control. I am hopeful for future improvements and contingencies for such events. Overall, Ascend's service is satisfactory and I anticipate further advancements.

Ascend has been instrumental in my Amazon store's success over the past 10 months. Their ability to automate various aspects of my business, such as inventory management, has allowed me to focus on other projects while my store continues to thrive. The team is knowledgeable and supportive, but I do hope they work on improving their dashboard for a better user experience. All in all, I'm thrilled with the progress and would recommend Ascend to others.

Ascend has been a game-changer for my Amazon store in the 8 months I've been working with them. The automation process has streamlined my business and allowed me to focus on other pursuits while my store continues to generate profits. The team is knowledgeable and helpful, but I would love to see some improvements in their dashboard for a more user-friendly experience. Overall, I'm thrilled with the results and would recommend Ascend to others.

I've been working with Ascend for a little over a year, and I can say that it has been a fruitful journey so far. In the beginning, I had my doubts and reservations, but as time went by and I saw the steady growth in sales, I became more convinced that I made the right decision. My store started making a significant profit within the first 9 months, and I've been able to recoup my investment since then. The Ascend team is knowledgeable and helpful, but I do agree with some of the other reviews that communication could be better. Nonetheless, I'm happy with my experience and look forward to continued growth.

The last 11 months have been absolutely solid. The way I kind of looked at this whole thing was just trusting them. I came across ascend after reading an article online about one of the founders on Forbes. I got to have a call seven months ago with the guy who is in the article and I was pretty passive this whole time.

I told them from the start that I was just going to trust their expertise and just let them do their thing. I didn't really monitor stuff too carefully, although I probably should have? Either way, after almost 12 months, it has been a positive experience, and the power of eccommerce blows me away!

The biggest thing I always worry about is if an investment is going to be successful, because no guaranteed success exists in investments. In my opinion, I made a smart one, investing my time and resources into ascend, and I am so grateful for them. In 12 months it hasn't been lotterry money, but I have made an ROI, and projections for the next 12-18 are clear skies and big gains.

Here's what people need to understand about e-commerce, people are always going to be buying things online and this game from what I've learned recently from the ascend team is that data combined with wise investing can really yield returns! The call that they had with me we went over some things like analytics, and they explained everything for instance one of my stores is household products that people would typically buy at the store, so it makes sense that people would buy them online.

Looking forward to what the future holds! Thank you!

I signed up for an Amazon Store and a Wal Mart store in August 2022. It is now April 2023. Sales are -$34.60 to date on the Amazon store. That is a negative number. That number also does not reflect the initial $58,500 investment for both stores. To this date, the Wal Mart store has not been setup. Initially, the only member of management I was able to get ahold of agreed to refund the investment in the Wal Mart store, but the CEO denied the payment. Neither one of them will answer a call or an email. I have spoken with many other customers of Ascend Ecom LLC, all with the same experience. The few clients that have said positive things about Ascend don't appear to be actual clients at all.

been on for about a year almost. I will say the support is awesome.

I was very incredulous to believe that toy products would sell, but they did. And for my buy-in and situation it was a very specific line of “toys” if you catch my drift haha.

As others have said it started slow, but became consistently good. Also I nearly demanded my money back after a warehouse was affected by the weather and delayed my shipping, however Asend took care of me and I’m glad about that.

I was also interested in seeing the warehouse that’s new and I have been invited to do so.

By the way*** there was one lady I spoke with who sounded American with support that seemed like she was having a bad day, but the other lady who sounded Ecuadorian maybe was very kind and sweet!

Happy with my experience. This is for serious investors not lightweights, if you know the process of slow and steady gains and as the shark tank guy said “Cash flowww” then you will like the model they provide.

Automation rocks!

I invested in an Amazon FBA business with Ascend 6 months ago, and their onboarding process was seamless. They helped me set up my Amazon account and provided valuable guidance on product selection. They helped me source a kitchen gadget that has been incredibly successful. I purchased the product for $8 per unit and sell it for $19.99, resulting in a 60% margin. If you're looking for a partner that makes onboarding easy and straightforward, Ascend is the way to go. The only thing that stops me from giving five stars is that I want it to go faster, but in all fairness this has been a good experience and I would reccomend

Very slow start, but I have seen great results.

I have spoken with Will Basta one time, and it was great to get some insight on the new warehouses. I have been on for 12 months and am looking forward to continuing.

My store is products for pets btw.

I'd give zero stars if I could. It's been 15 months since ascend took my money. I've had 1 month with sales after 13 months with nothing. The store is now shut down again with zero sales and zero products. When I email the ceo, I get a message stating that he has limited access to email, and i get no response. This is the message I've received for over a month now. My emails and texts are now being completely ignored. Stay far far away from this company. I think they've probably just stolen my money now with no intention of ever building me a money making store.

I have been with Ascend for 12 months now, and during this time, my two Amazon businesses have experienced remarkable growth and success.

One of the aspects that I appreciate the most about Ascend is the clear onboarding process that they have. From the very beginning, their team was thorough in explaining the process and procedures for optimizing my Amazon stores. They were patient in answering all my questions and concerns, and made sure that I understood every step of the process.

What impressed me the most about Ascend was the ROI projections that they provided. They took the time to analyze my businesses and provided me with realistic expectations of what I could expect to achieve in terms of sales and profits. Their projections were spot on, and I was able to see a significant increase in my sales and revenue in just a few months.

One of my highest selling products is a toy line that Ascend licensed for my store (toys!). They helped me source bulk orders of this product at a low cost of $3.25 per unit, and I am able to sell it at a significant profit margin, between $18 to $25 per unit. This product alone has grossed me significant revenue and helped me achieve my business goals.

In just roughly 12 months, my two Amazon businesses have grossed over $560,000 combined, and I have netted in the six figures. This would not have been possible without the expertise and guidance of the Ascend team.

I would recommend Ascend to anyone who is looking for a reliable and professional team to help optimize their Amazon stores. Thank you, Ascend, for all that you have done for me and my business.

Always proficient and punctual. Very happy with their service.

Any issues we have had, have all been dealt decisively and on time. The support is always there to deal with any and all requests so it's quite smooth to do business with them. Thanks!

Ok so something really weird happened. I was contacted by (a former employee I think) Who claimed all my sales weren't real.

I was very concerned because I haven't been checking recently. I checked my dashboard and everyrhing seemed fine. I spoke witn Jasmine about this (she is with client success I believe) and she said that there is apparently someone trying to impersonate the company online. I was concerned, especially after seeing some weird reviews, but eberything is fine?

I have made small up ticks in profit so far, and I like the process. The store has had no issues. I am very good at snooping (just ask my ex boyfriend) and I did see some company claiming to based out of Bhangladesh using Ascends name and logo. I brought it to their attention.

PEOPLE: Be aware this company is based in the US, so anyone using their name outside of the US is not real. (just a heads up).

Jasmine has also emailed me a followup regarding the other things

It's nice to work with people who know what they are doing. No fluff and things are running smoothly!

I have had 60k in total investment with this group. 40k upfront and 20k in inventory which has been taken down on my store for over a month, I assume they lost it. No explanation has been given as to where it is just they are working around the clock to fix it. During this time they still continued to purchase inventory even after saying they would not. I have full documentation to prove this and have been with the company for a year. If anything changes I will change my review.

This company’s customer is not buyers that they ship to so I don’t know how any of those post are allowed to be on there as positive reviews. Their customer is a person that has invested in their ecommerce store to open an amazon or Walmart store for them. Those positive reviews would be found on Amazon or Walmart, these people have no idea that ascend ecom was the one who sent this product out. In fact the only reviews I have from buyers on my Amazon store are negative reviews about late shipment.

One of the co-owners, Jeremy, has blocked my number after sending the message below:

“Let me explain why my frustration level at this point is so high.

When Roman signed me up I was told that not only will my initial investment be recouped within 12 to 14 months. I would be making around 5k income a month on the low end most likely closer to 10k month. I said perfect my wife will be leaving her job because we are having a baby, around that time which that money will offset her income. We just had a baby see picture above.

Now fast forward to today. I am 20k further in the hole with over 60k with you guys inventory and investment. With almost no light at the end of this tunnel and everything that the people under you say always ends up not being what was laid out.

I invested in this to improve my life but it has done just the opposite. I have many businesses this one has been a bad business decision and it does not appear anyone can correct this.”

This is just a heartfelt message as I don’t want anyone else to get hurt by this company.

UPDATE:

Yes announcements were made but anyone that has a 25k credit card bill that was promised by ascend that inventory would move quickly and now nothing is posted for over a month would be upset. This is not the first time we have seen slow inventory movement from this company. Also note that in this response back, there is no defending that this has been a poor investment which is the only way this company makes a profit. When you ask why the inventory is not posted it is due to them working around the clock for over a month… no one will get on the phone to explain why this is the case. The people in the chat will respond quickly but there is no substance to anything and nothing will be resolved or when it will be.

They flagged this review even thought they agreed that everything that I have stated above is fact and I have messages with them stating this as well.

Another update:

I had to lock my card so that they could not purchase anymore inventory because I now have 22k of inventory that they have not listed on my store. They said they would not purchase anymore but racked up another few thousand in the last couple weeks which made me lock my card. Since the lock 3 days ago, I have had 8 messages from my credit card company that states they had to block a charge. Ascend is the only one with that credit card number. I have had no inventory listed for almost 2 months now.

New Update: Will the owner called me and stated that they plan to have the inventory back up and running by the end of this week stated this on Friday. I let him know that I will update this review once we see everything running the way we originally stated and expecting. I look forward to updating this as a good review if this gets turned around.

PS trustpilot please look into this buyer reviews that would clearly have no idea that ascend sent the product to their home.