Wefixitlogistics Omdömen 

Terrible experience with this comp. Contract 5/5/22, $30,000 fee, $25,000 in lost inventory. In two years they were successful at screwing up 14/15 inventory orders, getting stores deactivated, making money and products disappear and crippled by poor management. Everything (W.) has ever said about his "competitors" in his paid testimonials or videos is completely true about Ascend. This is now the 4th or 5th iteration of this company and business model, really nothing more than drop shipping and retail arbitration, but Amazon locked that down and Ascend was up the creek. Visits to their warehouse can confirm that it was a worse than anything you could imagine - complete and utter chaos. I have been selling on Amazon for 10 years, FBM/FBA and it was really appalling how inept this service was. When a mistake happens one time, it's a mistake, when it happens every time it's a pattern. Amazon shut out companies like this for a reason, because there is no real service, that's pretty clear. Whichever, sounds like they're struggling now, which makes sense. There is no "store buyback", or "inventory buyback", or communication for that matter it's all a mirage, it's unlikely they're even buying product at this point. I've seen more responses here on Trust Pilot than anywhere, they're playing "wack a mole" obviously now.

I encourage anyone reading this to read the good and bad reviews and make their determinations on their own. If you like unremarkable "transparency", or "leadership", by all means wire this company money, no less than $30k to get started.

UPDATE: Yes, this is more like the Ascend I know....
1. Respect and integrity are earned through actions but when you systematically take advantage of people who pay no less than $30k to invest, I think that the level of understanding and patience diminishes quickly.

2. You say numerous attempts to engage constructively, when? In reality, Ascend has responded to (3) emails over a less than 2 year period and most email addresses are now unattended. Hence, why people come to this forum. Online harassment? 1 review is hardly harassment. You keep saying "transparent", I'm not sure you know what that word means.

3.Transparent again! If you feel the need to publicly address the "claims", I'm glad. That's the first step towards acceptance. I'm just confused, integrity of which company? Ascend Ecom, Ascend CapVentures, AElogistics, Ascend Ecommerce? It's really confusing.

4. Deliberately misleading.....sorry, needed to have a sip of tea after that one. One of many here...
"Subject: Amazon Seller Drop Shipping and Code of Conduct Policy Reminder December 11, 2022 at 9:44:01 PM, Dear Amazon Seller, We would like to notify you that a secondary user on your selling account has been removed for violations of our policies..."

5. Coordinated Slander, certainly the first time I've been accused of being coordinated. Once again when you take peoples money and lose it all, I think that usually triggers some unhappy sentiments. Reading some of your responses to other folks is actually what triggered me to write a review. In terms of malicious defamation, there are avenues for you to pursue if you must, I think you already have my phone number, and email and address and credit card numbers and social security number....

6. Personal Harassment, talk about malicious defamation. When you take large sums of peoples money and disappear it's pretty logical to assume that they will call you or text you. So, "Management", you still haven't returned that single call that went straight to voicemail 6 months ago asking for an update on $10k of inventory that was unaccounted for. If it is 2pm in New York, what time is it in the Philippines? 2am? Also, those 3am reminders to pay the "Invoices", for products that "went missing" or “services not delivered” aren't disruptive at all.

8. Excels at navigating how they can get your store deactivated in record times for many policy violations.

9. They are firm on their 24hr response time to negative reviews. But flaccid on the response time to costly errors and miscalculations.

10. They stand by their values (transparency again?). Yet, everything in my review is true (and more) It just stinks that I had to delete some of it to finish my response.

UPDATED RESPONSE: I have tried contacting you dozens of times, never any responses and always passing the buck, “There are no buybacks ever!”, your owner has said privately. As I told your lawyer 3x, when he said he would take my request to “management” — Send me my fees back to the address on file and an NDA or call me and set up a payment plan, stop hiding from the truth, you guys failed enormously then doubled down. Otherwise, I’m waiting for that cease and desist, your choice, everyone is s tired of these games.

My experience with Ascend Ecom LLC has led me to believe that their operations are far from legitimate and, in fact, may be indicative of fraudulent practices. Here's why:

1. **Constant Change of Website Addresses:** Ascend Ecom LLC appears to constantly change website addresses, a practice often associated with attempts to evade scrutiny or mask their identity.

2. **Other Claims on Trustpilot:** Numerous claims, particularly on Trustpilot, echo my own experience and shed light on a consistent pattern of deceptive practices employed by Ascend Ecom LLC.

3. **Frequent Company Name Changes:** The company seems to have a penchant for changing its name regularly, raising suspicions about its intentions and making it challenging for customers to track their history.

4. **High-Risk Agreements:** The agreements they have victims sign appear to be structured in a way that places the burden of failure entirely on the client, indicating a predatory and high-risk approach to their business dealings.

5. **Fake Positive Reviews on Trustpilot:** There are allegations that Ascend Ecom LLC engages in creating fake positive reviews on platforms like Trustpilot, undermining the credibility of user reviews.

6. **Misleading Information on BBB:** Ascend Ecom LLC's claim to be out of business on the Better Business Bureau (BBB) while continuing to operate raises serious questions about their transparency and honesty in dealing with regulatory bodies.

7. **Wyoming LLC for Lack of Transparency:** Choosing to be based in Wyoming as an LLC, a state known for its limited disclosure requirements, contradicts their claim of valuing transparency and further raises concerns about their commitment to openness.

In light of these practices, it is crucial for potential clients to exercise extreme caution when considering any engagement with Ascend Ecom LLC. My intention is to alert others to the potential risks and deceptive nature of this company's operations.

My experience with AELT (Formerly Ascend Ecom LLC) for Amazon FBA management services unfortunately did not meet my expectations. While I appreciate their initial promises and efforts, the overall experience has fallen short of what was discussed.

Communication and responsiveness were inconsistent throughout our engagement, which made it challenging to address concerns and receive timely updates. Despite assurances of comprehensive services, I encountered continual issues with product sourcing, supply chain verification, and store deactivation that were not effectively resolved.

Additionally, I found the level of support and guidance provided to be lacking, especially when it came to handling customer service inquiries and addressing store performance issues. There seemed to be a disconnect between the promises made and the actual execution of services.

While I understand that challenges can arise in any business endeavor, I believe there is significant room for improvement in the delivery of services and the overall client experience. Clearer communication, enhanced transparency, and a stronger focus on client satisfaction would go a long way in improving the quality of service provided by AELT (Formerly Ascend Ecom LLC).

Pros:
Initial promises and efforts
Some scattered sales success

Cons:
- Inconsistent communication and responsiveness
- Issues with product sourcing and listing optimization
- Lack of support and guidance
- Gap between promises and actual execution
- High staff turnover

Conclusion:
Everyone's experience is different, but I have lost 10s of thousands of dollars on this endeavor and have yet to recoup it. Numerous attempts to contact the organizational leadership have gone unanswered.

Avoid at all costs. We signed up
With a $40k initial investment for a 70/30 split in September 2022. Since that time our store has done less than $200 in total sales and that was literally over a year ago. The communication is AWFUL, we also explained how we put a significant amount of our money up and because of the investment and lack of follow through on Ascend’s part it placed us in a bind. We’ve been told one thing by one person and something else from another person. To say we just gave them $40,000 is literally what has happened. I wish I knew how to connect with those wanting to file a lawsuit with them as I too would like to get in on that. Honestly. The lack of transparency, professionalism, and support received is awful, I honestly don’t think it’s the fault of the employees as we know they are only following instructions. But request after request for clarity, a way out, actually have my store up and running, ANYTHING have all fallen on deaf ears. It’s unclear what is actually happening with our money but what is clear is that we aren’t seeing any of it. DO NOT USE THIS COMPANY. Please keep looking. Please!

We started with Ascend back in Dec 2021 to run an Amazon store. I had high hopes due to the booming E-comm market at the time and even my personal store was outperforming what I imagined.

The contract was for 24 months and came with a guarantee of a buyout if we did not make back our initial investment. 2 years seems aggressive, but I liked having the option to back out depending on progress by the end of the contract.

Our first sale did not happen until March 13, 2022 and we were kept in the dark about product purchases and where these items were purchased from. Communication jumped around from email, clickup, slack, and most recently back to email to "provide better service." We complained about performance at the end of 2022 and had a new store manager put in place. Nothing changed throughout 2023.

We were sent an invoices to provide capital to purchase products from their own shell LLC instead of purchasing from retailers/wholesalers directly. When asked about the end of our contract, numbers were beat around the bush saying they had to do a "full audit" on our store which means there was no accurate accounting since our store was being tossed around by multiple teams who had no idea what they were doing.

From Mar 2022 to Sept 2023, our store sold a TOTAL of $14,000 which ends up being a loss of $1,200 after shipping and FBA fees. Again I wanted to give them the benefit of the doubt. I was not expecting to get my full investment back by 24 months, but I expected to be profitable at least.

Since then, our store was deactivated due to Ascend being unable to provide verification of the inventory being bought. Promises of an appeal were made back in Sept 2023 and nothing has been sent on behalf the Ascend team.

Our "US based Account Manager" only replies with "I'd have to ask my manager/leadership" or "Our team is working on it, but I cannot provide any information." Unfortunately our contract is conveniently on pause since our store is suspended so the buyout/refund option is not available. It feels like this is being intentionally being done in order to keep our money.

I would recommend staying away from Ascend even if you have the extra capital looking for an investment. The communication is nonexistent and their teams are not savvy enough to purchase profitable items to generate a large ROI enough to split. I am currently looking for legal options to at least get back some of our investment.

I signed on with ASCEND in December 2021. To date im down thousands of dollars invested in product alone not including the 30K upfront. Ill simplify my complaints in order:

1. Not holding up their end of the contract by maximizing the capitol I agreed to have available. agree to have 25K of Capitol in which Ascend never fully maximized it. You would think they would look for large Bulk purchases but i was nickel and dimed for product purchased for resale. After a year and a half with the company they finally came back with a wholesale option. I agreed to purchasing it with a buy back guarantee. After asking questions they never resent a purchase request.

2. No accountability of your product. Since April 2023 I've asked them to perform a audit of all my product I've purchased at the Ascend Warehouse and items returned. 7 months later I've received no such report.

3. Poor product selection. Of the products purchased I've saw less than ideal returns based of what was advertised during their pitch.

4. Not verifying products before placing on my store. I received legal noticed from a manufactures lawyer stating that i was selling a product to wasn't pre approved for resale.

5.Store deactivated due to Ascend. Currently my account has been deactivated for 2 months due to actions taken by Ascend. Ive repeatedly message my "TEAM" asking what actions is being taken to get my account in good standing. AS of today, it has one month since my last message asking in which i have not received a reply.

In short, this company is poorly run and make false promises when pitching their product to potential investors. PLEASE PLEASE PLEASE keep your money or you will be throwing it away

I have held off writing a review for well over a year, trying to give them the benefit of the doubt. Ever since taking my initial investment of over 25k, Ascend has done nothing to deliver any ROI. They have shuffled account managers around, but it is always the same result. We started out by purchasing product that was so unsellable that I was told after months we should just return it at 30% loss due to restocking fees. We then had the rest of the product sit for months with no sales. There was no accurate reporting at all during this time. I had multiple warnings from Amazon for selling counterfeit products and unauthorized products. Ascend would never acknowledge this is what they were doing. Some of the counterfeit product was returned to my house instead of the warehouse because of their incompetence. My store has been deactivated, like just about every other store I know of, and there’s been no communication outside of them sending me invoices for monthly shipping label cost, which is ironic since we have no shipments due to being shut down. This has been one of the worst and most frustrating investments I have made. Please do some research before you make the same mistake. There are multiple honest reviews like mine and several Facebook groups of disgruntled clients all saying the same thing.

Please read this if you’re considering… DO NOT dump your entire life savings. This service is LIKE an investment. You wouldn’t dump all your money in the stock market. But if you have 20-100k to build with, then e commerce is the way to go. I tried those leaf gen things and they were too much work lol. This process s medium length to get sales an make money with e commerce, but it’s legit.

It works. But here's my gripe. I made probably like 6 figures. When I signed with ascend, I forgot that we did partial rev split 20% so everything is good but I had to pay them 20% of my revenue and also had to pay taxes! Boo. It's my fault because this was the deal we set up.

So I'm updating my review after I was upset because it was slow at first. But after 7 months the process kicked on for us. We are happy to say it's been working. Also be sure to check in every week with them when scheduled.

*I am reposting my original review after removing it per Ascends request to give them a chance to rectify their mistakes. They only made it worse. Latest update is at the bottom*

I have been a client of Ascend for almost a year and a half. I have had what I consider an extremely dissatisfying and infuriating experience thus far. I have not received results anywhere near what they boast about in their Youtube videos, social media ads, or in the 5 star reviews on this site. I continue to lose money every month. I have repeatedly attempted to get resolution and to change my experience from them for the last year and a half and things have not improved. Promises keep being made but never followed through on. I would not recommend anyone ever partner with Ascend and that is an understatement.

Update- 8/15/23: Ascend attempted to have my review removed for not being factual but I provided evidence of the issues I've had and Trust Pilot reinstated my review verifying its authenticity. Ascend refused to edit their initial response to my review to remove their inaccuracies as I requested via email to the COO. Immediately after posting my original review, Ascend actually sent 500 units of product to my store very quickly. They did not communicate anything to me prior to this, the products just appeared. The products sold extremely quickly and I actually had the best month I've ever had in terms of sales. However, this has not been without serious issues. Shortly after all these sales, I received letters from amazon stating that certain products I was selling were flagged as inauthentic (skin care products) and the products listings were removed. I was told that if this continues, my store could be at risk for suspension. Ascend alleges that competitors selling the same products are doing this to reduce competition. However, I've received multiple messages from actual customers saying that they compared the product received from my store to products they have and mine were obviously counterfeit. I've since asked Ascend to provide me with invoices from their suppliers so I can verify they are in fact authorized suppliers for the brands. I've asked 5 times at this point and these requests have been completely ignored. In addition to inauthenticity violations on my account, there have also been multiple notices that I was selling products that required authorization from the brand. I requested these authorization letters from my team and I received a couple of them but my store manager admitted there were a few products I was selling that I was not actually authorized to sell.

The COO reached out to me after my review posted and promised to turn things around. During that conversation, I requested to have a meeting with him just to talk about a path forward but that request as well as 3 separate follow up attempted and they have been completely ignored.

Update 9/29/23: Shortly after my last update posted, the COO asked me to remove my original review and give this company yet another chance. He told me he would personally oversee my account to ensure the issues were being resolved. On 7/27/23 I wired them an additional $9200 for new inventory and was told the inventory would arrive at Amazon within 2-3 weeks. 2 months later there has been no word of this inventory. Instead, as of 9/11/23 Amazon disabled my account due to the inauthentic product violations not being appeal and they have frozen my funds indefinitely. The COO tried to tell me that this is normal, that Amazon does this every soo often, and that deactivations are just a part of selling on Amazon. He cited products that I never even sold as the reason for deactivation. He assured me that my store manager was on top of filing the appeal and that he would personally stay on top of him to make sure it done quickly and smoothly. As of today 9/29, no appeal has been filed. In fact, last week my ENTIRE store management team on Slack was removed from my channel without any heads up. The COO has ignored all my emails for the last two weeks and no one is responding to my messages on Slack. Im not giving up, I will not stop until I am made whole by this company and there are lots of others in the same boat out there.

Update 11/1/23: I have officially given up on trying to get any resolution from Ascend. Their legal team has ignored my emails for follow up for three weeks now and my Store manager told me they are not able to do anything for my store to include trying to appeal the deactivation because I am "in talks" with their legal team. So it seems they've opted to ignore me in hopes ill give up. Luckily I have the means to pursue other avenues of resolution. If there is anyone else in the same boat, look me up on Facebook and reach out and we can talk further because I have a very promising plan.

Trust pilot emailed me and asked how I thought this business was doing. Its been great! Not really sure if a complete breakdown is necessary, but my experience has been nothing but smooth! No complaints. I don't have any experience in ecommerce so I came in with the expectation of them being the pros, and they seem to be doing a great job. Hope this helps!

This company is a SCAM and have done nothing as promised. I signed up with them to run a amazon store and it's been nothing but a ponzi scheme. The group they had managing my store was a joke. They purchased products that didn't sale or were over priced to began with. To make matters worse they started buying products under there name and selling them to their clients, this is where I started to notice my credit card being charged and products in my inventor just disappearing from my store. When I dug deeper I realized that I had almost 8K in inventory missing and they had no clue what happened and tried to brush it off several times. I stopped all new purchases and refuse to pay there phony invoices till they did an audit for my store to locate the missing items. This was almost 4 months ago and nothing has been done regarding the lost products and the money I have lost. After reading all the horrible reviews that have popped up since I started with this company, I have lost all hope for my store and for the money I have invested. At this point I will be lucky if they hold true to the contract and give me my buy-back guarantee. If you are considering doing business with these Jokers please turn around and run the other way!!!!!!

UPDATE - The Ascend team acted quickly and after engaging in a productive conversation with upper management, I'm pleased to report some positive developments. Upper management acknowledged the issues and took responsibility for the poor performance as well as they have put systems and processes in place to prevent this from happening again, not just on my store but others as well. We had a postive discussion, during which they laid out a satisfactory plan to get my store back on track. Their commitment to resolving the issues and their willingness to take ownership of the situation has been reassuring. While it's still too early to gauge the full impact of the plan, the steps they've outlined have given me hope for a positive turnaround. In light of these recent developments and the company's commitment to rectify the situation, I am revising my previous rating from 1 to 3. I believe it's important to acknowledge when a company takes responsibility for its shortcomings and works towards rectifying them. NO one is perfect. I will continue to provide updates as my store's performance begins to improve. It's my hope that this positive trajectory will continue, and I'll be able to further revise my rating accordingly.
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Original Post
STAY AWAY UNTIL I UPDATE THIS POST - I am writing this post to share my deeply concerning experience as someone who bought an Amazon AND Private Label store with Ascend Ecom It is with great disappointment that I find myself compelled to address a series of issues that have persisted over the past several months.
I made an investment of $60,000 for these stores with Ascend Ecom. When I first started on this journey, the expectations were clear: my store would be up and running within six months, and I was excited about the potential growth. However, reality took a different turn.
Despite initial progress, things quickly went downhill. By April, after making a modest profit, my store experienced a sudden drop in inventory. I reached out to the company for clarification and assistance, only to find myself faced with a frustrating lack of transparency and support.
For the past five months, my store has been completely out of inventory, rendering me unable to generate any revenue. Countless conversations on Slack have yielded nothing more than vague promises and generic responses. Every time I inquire about the status of my store, I am met with statements like: "We sincerely apologize for the delay in response. I’ve coordinated this with our Supplier Sourcing team and @SMA.Thomas will get back to you." Regrettably, I've received no specifics or timeline for resolution.
I am genuinely concerned about the lack of transparency and the apparent financial challenges the company might be facing. My intention in sharing this post is to shed light on my experience and express my frustration at the lack of progress or meaningful communication.
I implore Ascend Ecom to address these issues promptly and directly. The lack of clarity and the unresolved problems are eroding the trust that investors who bought Amazon and Private Label stores like me placed in the company. I believe that open and honest communication is crucial in maintaining a healthy relationship between investors and the company.
I kindly request that Ascend Ecom takes immediate action to provide concrete information about the status of my store, a clear plan for resolution, and an open dialogue with investors who are facing similar challenges. Until such issues are satisfactorily addressed, I feel it is important to share my experience with others to ensure they are fully informed.
Thank you for taking the time to read my message. I look forward to a prompt and meaningful response from Ascend Ecom
Sincerely,
Ryan

This is a legit scam. Do not , I repeat, do not use this company.

If you are using this company reach out to me on linked in I live in Ga and would love to warn you so you don’t experience the loss that I did

I have been a client for over a year with Ascend. Their wholesale FBA is pretty much the best you will find out there given their ROI and their access to sell certain products etc. I did my research, spoke to many people below who left bad reviews, and good ones. do NOT get involved with Ascend if you are impatient and want a get rich scheme. It took nearly 2 months until I got my first sale. It's a long term, sustainable business, but most of the people I spoke to were impatient and wanted to make $50k a month from the first month, if you believe that, then you are probably not a business person, period and are probably not going to succeed in this sort of business. Ascend was very upfront with me when I signed up, and said the problem clients are the ones who got impatient when they were not seeing sales from day 1. Sure there have been delays, i mean Ascend has many clients, but they have been selling through my stock super quickly and I keep investing more, so from a sophisticated investor like me, it's been overall a very positive experience.

My experience has not been good at all. Based on the facts of my journey this company cannot live up to their promoted sales pitches. After signing on in September 22 the facts are my store has been deactivated since February due to poor metrics and shipping issues. All caused by a lack of proper oversight by Ascend. There is not enough mid level management based on what I see from my dealings. Other issues also that I choose to leave out.

Many appeals later, all have been denied. Lost inventory, slow moving FBA products, no response to inquiries. Sent them formal written communication regarding my account and zero response after June 26, 2023 when it was duly noted by my CRT.

They did offer two things one being another big box platform store but the application was denied. Second option of transferring an existing Amazon store will not work for me as it violates the spirit of Amazons terms of service IMO. This is something that we disagree on and I have researched this extensively. For my own conscious this solution is not transparent enough nor integrous such that I am comfortable with it. People are doing it this way and getting permanently deactivated daily for multiple account violations.
{If I am wrong I would gladly get on a Zoom call with Ascend and a representative from Amazon to clarity this as a compliant avenue for redress.}

After visiting the Texas warehouses in early July I have completely lost faith and trust in this company. What we witnessed did not portray logistics or warehousing expertise at all. Although the employees were courteous and working hard.

When signing on with any ecommerce partner make sure you understand the agreement. Don't participate in one that puts your buyback guarantee on hold if your store is suspended. This is a recipe for disaster. Just search the internet for due diligence before you make a decision. There are things happening behind the scenes with many ecommerce partners that do not leave clients with a feeling of confidence.

RESPONSE: Rather than go back and forth, I will just wait and let the facts come out in the future. My review has been condensed. Every statement I have ever made publicly is factual. The records show that clearly. From my experience the lack of timely responses when you request specific information is not an acceptable business practice. I clearly responded in a respectful but firm written manner regarding issues on my account. Three weeks and no response. So judge for yourself consumers. Fact is they seem to be struggling with the huge volume of deactivated stores. Sending in the exact same appeal back to back is not a good practice as in my case which further points to operational problems that are not a result of anything I have done.

Any friction is cause by Ascend not performing properly as per the agreement, specifically under the management section. BTW I also chose not to go back into the work force for personal health reasons, so still unemployed by choice. A refund would be great so I can partner up with Active8 or DRVN to continue my ecom endeavors.

Working with Ascend has been a pleasure from day one. Their team is professional, knowledgeable, and dedicated to helping you succeed. My Amazon store has seen remarkable growth, and I couldn't be happier with the results. The communication with the Ascend team is seamless, and they are always available to address any concerns. If you're looking for a reliable partner to optimize your e-commerce business, look no further than Ascend.

So like most clients I am under an NDA so I’m actually not sure what exactly I can say or what I can’t say, but I got a thing about how I thought the service has been going, and I wanted to share my thoughts.

Started very great We were selling a lot of household products it did slow down the reason I’m writing this review also and giving it for stars is because it has picked up quite a bit starting in June and already today…. there are great results in the beginning of July. I have seen some people say that the automation is awesome and yes, I will admit that it is pretty hands off but keep in mind you do have to take notice of your store and you do have to follow up with them and be somewhere involved in the process in my opinion. This isn’t something you can just like invest a tiny amount in and never look at it again I think you also have to be monitoring and learning about it but that’s just my personal opinion. The person who referred me to this company has had pretty great success and that’s one of the reasons why I signed up, and they told me that they have just completely stopped away and let the company do its thing and made good money, so I was interested, I am also told that I’m a control freak, so maybe that’s why I feel like I need to micromanage things lol. Anyways, it would be five stars if the sales on my store didn’t fluctuate, but I indeed have made money with ascend’s process

Let’s go in depth: as others have said when you’re speaking with a representative for the first time with this company, they do promise and guarantee that if you do what they say and follow their advice that you will 100% be getting a guaranteed ROI. I found this to be true, and despite what I saw others say, I had no problem using the Analytics dashboard.