UK Web Hosting Omdömen 188

Long way to check out, filled my inbox with many emails which is of no use. Appreciable point is Customer support is very quick and friendly.

For over 4 years I've been using WebhostUK to host of a dozen websites. After trying multiple different web hosts, I can confidently say none come close to the services and customer support provided by WebhostUK.

No matter the issue, time of day or complexity of the problem, there's always someone around to help diagnose and fix it, and have even at times showed me how to sort it myself so I learn for future use. Particularly thanks to Alan for taking the time to fix my domain name issues last time I got in touch :)

I have been working with Webhost UK since August this year and I must say that I am extraordinarily satisfied with the quality of service but most of all with the always timely and courteous support of Alan and all the staff, Robert, Vlad etc. Thank you very much!

Unfailingly helpful and pleasant to work with

Once again another 5-star service. Alan was very help and understanding, remedying two issues. WebHostUK are truly customer focused, which as an older volunteer trying to look after the village websites, is very much needed and appreciated. WebHostUK are highly recommended.

I had a problem uploading my new website so I used the online chat. I had a very quick response, and all was resolved successfully with a lot a of patience from the technical support man Robert.

I had a problem after recently migrating to Webhostinguk and contacted online support. Spencer was very proactive in resolving the issue within a few minutes

Moved over from another host and the technical support team are the best I have ever encountered. All patient, helpful and knowledgeable and get things fixed.

WEBHOSTUK, absolutely top notch, flawless website hosting with tech support second to none, been a one man band, self taught (the hard way) webmaster for 20 odd years and had reseller server hosting all over the world, anyway, long story short, these guys at WEBHOSTUK beat the lot hands down, quick, professional and friendly...if you need hosting these guys are the pros.
Thank you and well done...you are a credit to the industry.

Prompt response in the chat service, clear questions and response - problem on two sites sorted out within 15 mins

Been hosting several sites for me over the last couple of years, and their service has always been spot on. Query response has always been quick.
Recommend.

The Migration service provided went fine as can be. So I have no problems there. And the few times that I have used the support team they have all performed brilliantly indeed.

Having been given only 28 days to migrate from TSOHost as they were unable to migrate my plan, I was understandably thrown into a bit of a panic! I can honestly and truthfully state that the decision I made to move to Web Hosting UK was 100% THE RIGHT ONE. Not only did they manage the migration of my sites and domains without me having to interact with TSOHost, but they were solicitous in making me feel they wanted my custom by checking-up with me how the work I had to do with the migrations was going to plan; and then when I did have a problem with a legacy embedded URL to a domain I didn't want to migrate, they took the problem off my hands and resolved it. Thanks Robert - I owe you one!

I have used webhostUK for over 6+ years to date and there is not a single technical issue or complaint that was not dealt with promptly and to a successful resolution. I can confidently say this is a professional hosting provider.

THIS COMPANY IS BASED IN INDIA.
THEIR PHYSICAL LOCATION IS A VIRTUAL SPACE RENTED OUT AS A B2B SITE.
THEY HANDLE YOUR DATA NOT FOLLOWING EU LAWS AND DON'T SEEM TO HAVE ANY ISO CERTIFICATIONS. DO NOT TRUST THEM, THEY LIE ABOUT BEING A UK-BASED COMPANY.

Update: August 15th 2024
Around three weeks after receiving two messages stating that my email with the questions had been forwarded, I sent them a follow-up message on Thursday, August 15th. I will keep you updated on any new developments.

Email:
"I have yet to receive an answer to my questions about where my credit card information is stored and where the company is operated from. If I do not receive a satisfactory response this week, I will file a complaint with the relevant data protection authority in the UK."

Update 27th of July 2024:
I do not need their service anymore and told them that. They just asked me three times the same question about why I did not want to continue (I no longer use the hosted homepage). I think everything is okay. Then they just today deduct the amount and tell me I should have placed a cancellation request 20 days prior to their billing cycle date. I talked with two from the company support before the 20 days and they did not inform me about I also had to submit a cancellation request.

They sent an email where they wrote I should do the payment by myself and provided a link. I have not done this payment. I have login to the client area and cannot see I have provided them with my credit card information or that I can delete such information. Support claim I have given this information a specific place. When I asked for screenshot where that is did i not receive a reply back.

When I ask ChatGPT about the address do I get this answer: The address at 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, is indeed used as a virtual office. The London Office, a B2B service provider, offers this address as part of its virtual office services, including mail handling, call forwarding, and meeting room access. It is indicated this company is operated from India just pretending be a UK company and the support people not using their real names. This raises significant concerns for me about the company's credibility and transparency. I wish I had known this information earlier, as it would have influenced my decision-making process.

Their Privacy Policy says:
"All information You provide to Us is stored on our secure servers inside the European Economic Area (‘EEA’). It will also be processed by staff operating inside the EEA who work for us or for one of our suppliers."

I have ask support this question: Can you give me an official confirmation that is correct? All the staff is operating inside the EEA? I did not receive a reply back.

I will do more investigation and contact the relevant authorities to present to them the concerns with this company

I recently had the pleasure of working with WebHost UK, and I am extremely satisfied with their services. Their team is incredibly responsive and knowledgeable, providing prompt and efficient support whenever needed.

I had an issue with directory indexing, and they resolved it quickly and professionally.

I highly recommend WebHost UK for anyone looking for reliable hosting services with exceptional customer support. They truly go above and beyond to ensure customer satisfaction.

The support and the response we received from Vlad at Webhost UK, during our most recent need for assistance, was understanding & helpful.

We continue to be extremely happy with the service and support provided by Webhost UK.

As a small village, running an arts initiative to help generate income that can be spent on our community, to enhance cohesion and reduce loneliness & social isolation, our website & IT knowledge base is very limited. Webhost UK has really help us – far better than some others – and we are grateful.

Just fantastic service.
Thank you so much for unravelling my convoluted email set up to transfer to WebhostUK. Both Robert and Preston have been infinitely patient when dealing with a client who is not 100% computer literate. Over the past couple of days I have received immediate response on Live Chat and all issues have been resolved and we are up and running and fully functioning.