Nativespace Omdömen 156

best customer service available, very reliable

I have been hosting websites with Nativespace for many years and have happily recommended others to do the same. Their customer care is excellent and the few times I have asked for assistance the response has been magnificent. Originally I hosted my own and clients websites with several other companies but for the past 25 years I have almost exclusively used Nativespace as their quick response and consistent continuity of service are vital to me and my online activities.

Long term user. Customer service is second to none. Cant recommend them more highly.

NS Support are always quick to respond and sort out my hosting problems, always friendly and understanding, very happy with the service.

I have had Nativespace manage my hosting for 20 years. I highly recommend them. Never let me down. Very experienced IT know what they are doing and when Wordpress has failed me they sort it incredidbly fast. Efficient. Excellent. Fab communication response. Done by email tickets to real humans.

Been using Nativespace for several years, and always been impressed by the fast and efficient support. Happy to recommend.

Ron and Gerald - sort me out no matter what stupid thing i have done-or misunderstood!

I am always very impressed with the speed of response to any technical issue i raise. Customer support is second to none. I would recommend NativeSpace as a web hosting platform. The cPanel interface has lots of options for tools. Competitively priced too.

I've been with them for many years, great company with excellent tech support and customer service. Very reliable.

Great assistance from Ron. Thank you very much!

Ron sorted out a problem with our server quickly and efficiently on a Bank Holiday.

Very responsive support when used for content management without too much tech know how.

Called them with a silly question (actually should have called my ISP) but dealt with it quickly and professionally, as always!

I have been writing web pages for a long time and the beauty of Nativespace is that they respond quickly and help you with anything that needs sorted.

Before you ignore this and read the 5 star reviews yes, I can agree the customer service is quick to fix things but I should not have to keep using them.

So many issues and many you will not even notice unless you take the time to check them properly.

For example:

Paying for a RapidSSL certificate but you end up with the default free "let's encrypt" certificate because they dont actually install it. You will not notice this unless you take a deep look.

Paying for a dedicated IP - I did this but they never set that up either so i cancelled that.

In the past this provider used to be reliable. Over the last few years with a "Mission critical package" which I pay a big premium for they are constantly breaking my website. I should not have to check my website on a dialy basis to see what they have broken.

They will do random things like moving me to a different server and breaking DNS records or forcing a new PHP version update that can break existing code.

This is a joke! I used to host another site on their non mission critical package, they lost the entire site because they deleted the backups before taking a backup and had a hard disk failure. They lost EVERYONES data.

Why am I being charged so much for a mission critical package when they keep breaking things?

So while you can give 5 stars to the support team for fixing things that are broken I can only give 1 star for the service.

I've been a customer for 20 years, always top notch service from support and issues quickly fixed always

Great support from the staff. Got our issue solved quickly and with minimum disruption. Thanks guys.

Every time I ask the team a question, the response is rapid, friendly and super helpful. They clearly take pride in their service and they are the best tech support team I have ever spoken to. This is why I have hosted with Nativespace for over 25 years

I am webmaster for a small car club and have used Nativespace for a number of years. They have always been incredibly helpful and diligent in their service. If you have a problem or issue Gerald will really want to help to get to the bottom of it. We recommend Nativespace 100%.

Quick response. WEebsite problem fixed within 30 minutes. Excellent service.