Absolutely love Bazoo. Strong soft toilet rolls and strong absorbent kitchen rolls. All lasts ages, reasonably priced and brilliant customer service. And most importantly it’s helping save the planet... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer support were amazing. They could not have been more helpful resolving an issue outside if their control - the delivery company The products themselves are just the best and i recommend th... Se mer
Highly recommend this company due to excellent products and value for money. By buying you save trees and protect 100m2 of endangered habitat with each order. Amazing customer service and one time whe... Se mer
Bazoo are making a difference, by supplying us with bamboo products that help save the environment. I started being a customer last year and I can tell you that they have integrity, honesty and sti... Se mer
Företagsinformation
Skrivet av företaget
The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!
Kontaktuppgifter
Unit 2 Station road, GU30 7DR, Surrey, Storbritannien
- support@wearebazoo.com
- wearebazoo.com
4,7
Utmärkt
733 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product
Great product, each roll lasts twice+ as long as other good makes. Packaging is lovely too, looks great in any bathroom. Highly recommend this product and company.
14 augusti 2026
Omdöme utan inbjudan
Good quality product, plastic-free and delivered when needed
This is a good quality product, which seems to last as lot longer than most toilet rolls, with no plastic involved in the product or the packaging. It is sent out at pre-set times of the customer's choice, but a reminder is sent 3 days before dispatch so the date can easily be changed if necessary - and it saves lugging home all those heavy kitchen and toilet rolls from the supermarket.
6 december 2025
Omdöme utan inbjudan
Great customer service
Put an order in with this company but unfortunately EVRI lost my parcel. I contacted Bazoo and informed them and they dealt with the issue straight away, sending out a replacement which I'm receiving today..I notified them 2 days ago.. brilliant customer service, highly recommended!
14 juli 2026
Omdöme utan inbjudan
Such excellent customer service
Such excellent customer service, really quick, responsive and helpful. I would definitely recommend them !
8 juli 2026
Omdöme utan inbjudan
Excellent quality We subscribe for toilet rolls
We subscribe for toilet rolls, kitchen rolls and washer sheets. All are excellent quality and I love how easy the website is. The fact that you can change dates is especially helpful. I definitely wouldn't change the way I shop for these items. Also, the customer care is first class.
3 juli 2026
Omdöme utan inbjudan
Exceeded expectations
This has exceeded my expectations will definitely buy again as I believe it’s the way forward to clean up our waterways.
Ordering was easy and delivery quick.
1 juli 2026
Omdöme utan inbjudan
Fabulous!
Love all the products we have tried so far. Love the fact it’s all environmentally friendly and also love the packaging. The guys have always been really quick at answering my queries and deal with them immediately and are super friendly!
24 juni 2026
Omdöme utan inbjudan
Avoid this company. I would give no stars if possible
I would give no stars if possible. Toilet roll cheap and nasty and not as long as competitors. Because of this I cancalked my subscription but they sent it anyway and took payment. They refused to accept a return unless I paid for it and refused to take any responsibility for their error. Avoid this company.
24 juni 2026
Omdöme utan inbjudan
Svar från Bazoo
We’re sorry to hear that you were unhappy with your experience. We understand that receiving an order you no longer wanted was frustrating, and we appreciate you taking the time to share your feedback.
We would, however, like to clarify what happened. The subscription was cancelled, but the order had already been generated before the cancellation was made. Cancelling a subscription stops future orders; it does not automatically cancel an order that has already been placed. This is why the order was dispatched in your case.
When you contacted us, we took the time to explain this with kindness and empathy. We also suggested the option of arranging a return so we can send you a full item price refund, however, this didn't work in your case.
We always try to approach customer service with utmost kindness, understanding and fairness. If something is genuinely our mistake, we will do our best to put it right. Always. Equally, when an issue has occurred outside of our control, we have to be honest about that while still doing everything reasonably possible to help.
As a small business, we also have to apply our policies consistently and equally to all customers. Our policies are designed to keep things fair for everyone while also allowing us to maintain the quality of our products and continue offering them at a fair and affordable price.
We’re sorry that the solution we offered was not the outcome you wanted. However, we hope this clarifies that we did listen, explain the situation, provide options and continue to offer assistance throughout our communication.
We genuinely value our customers and always aim to be as helpful, reasonable and fair as we can. Thank you so much.
Bazoo is a great product
Bazoo is a great product, soft toilet paper, quite strong and seems to last a long time. Quick delivery and great customer service.
Definitely recommend
17 juni 2026
Omdöme utan inbjudan
Perfect customer service
Made an error with my address on payment but a quick email to the customer service team resolved the issue and clear communication on actions taken reassured me that my parcel would soon be in the way to my new address. Really looking forward to receiving my first purchase.
15 juni 2026
Omdöme utan inbjudan
Bazoo loo roll is great
Bazoo loo roll is great, would never go back to Who Gives a Crap! Wonderful customer service too!
25 maj 2026
Not good in service
Not good in service
I am the affiliate of this brand. I have got some commissions in Apr.2026. The commissions were ready, but I still did not receive my payment.
31 maj 2026
Omdöme utan inbjudan
Svar från Bazoo
We’re sorry to hear that you feel the service has not been good, and we’d like to clarify what happened regarding your affiliate commission.
Affiliate commissions are processed once the relevant referral period has passed, allowing us to check for any refunds, cancellations, order changes or other adjustments before a commission is approved for payment. Our normal process is to allow at least around two weeks before commissions are paid.
Our system is originally for UK. For UK-based affiliates who have successfully added their PayPal details to their affiliate account, payments can then be sent directly once the commission is ready. We never had problems with them before.
In your case, as we have found out that you are based outside the UK, payment details needed to be provided before we could issue the payout. Unfortunately, those details had not been added, which is why the commission could not be sent automatically. We also found that the email address registered with the affiliate platform was different from the email address you were using to contact us, which made it more difficult for us to immediately match the account and verify the payment details.
That said, when you contacted us, we were happy to assist and arrange your payout as a gesture of goodwill, despite the additional requirements for affiliates based outside the UK. We certainly did not intend for your commission to be withheld.
We completely understand wanting to receive a commission that has already been earned, but we cannot send a payment without the necessary payment details and account verification in place. This is a payment-processing requirement rather than a refusal to pay.
We have always been happy to assist when affiliates contact us. Once you reached out, we responded and worked to help clarify the situation. We’re a small team, not an automated system, and we genuinely do our best to assist with individual queries and resolve issues as quickly as possible.
We hope this clarifies the situation and that it was not simply a case of your payment being overlooked. Thank you so much.
Excellent product
Excellent product, excellent customer service, only downside so far has been the courier service, Evri.
14 maj 2026
Omdöme utan inbjudan
Easy to use website
Easy to use website. helpful customer service people by email. Love the rolls, long lasting, and wrapped with lovely designs of animals, with interesting facts included. They make fun gifts! Good to be tree free, and the paper is not so dark as some bamboo papers, and much softer.
11 maj 2026
Omdöme utan inbjudan
Love bazoo
Love bazoo. We have recommended it to all our friends and family. Ethical and fun loo wrappers, we love how they look on our bathrooms. I had an issue where Evri lost our parcel and contacted them and a new box was sent out the same day with a different parcel service. Really great product, and service, great company overall ! Would recommend.
9 maj 2026
Omdöme utan inbjudan
Great product and membership is easy to…
Great product and membership is easy to amend to suit what you need. The customer service is excellent, all queries quickly answered. I would recommend Bazoo to friends.
8 maj 2026
Omdöme utan inbjudan
A great quality product
Great product. Delivery arranged when required and can be easily postponed if needed. It's interesting there's no dust with this product compared to some well known toilet paper brands.
6 maj 2026
Omdöme utan inbjudan
Love this loo paper and the concept it…
Love this loo paper and the concept it is good for the environment. The rolls look so pretty on display too.
28 april 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.