Western Digital Omdömen 665

Ordered a Western Digital portable hard drive (from Amazon) and when I connected up to the PC I discovered that it had been loaded with software for a completely different manufacturer - a Seagate product - they do not even look the same and are competitors! Must be a factory error but a pain for me and it will have to be returned.

Ordered a hard drive on 3rd December 2024. It never arrived so WD refunded 3 months later. Will be switching to segate in future for home and our business requirements.

My order never arrived, tracking showed it was returned to sender. Western Digital apologised and promised a refund, which never arrived, and then they stopped replying to my emails. I did a chargeback with my card issuer today. They used to be a great company. I won’t shop here again.

Warranty sucks
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Drive failed within 30 days
Have to pay to return the device
Then it could take up to 3 weeks for a replacement.

When pushed they did offer a free UPS printed shipping label.
This is underhand and shady business practice and something the distance selling regulations in the UK specifically prohibit.

Be cautions purchasing if you think you might need th warranty.

I'll be purchasing a different brand of disk from now on.

worst service ever.
I have purchased multiple hard disks from various companies, and by far wd has the worst services.
In the year 2025 where time is very important and everything is fast, the wd is taking a month of time to replace a single ssd(solid state drive). I gave my ssd for replacement on 27th of January and its 17 February and I still haven’t received my ssd, and the customer care is still asking me to have patience and wait for 2-3 business days. On 13th of February they told me that my ssd will be shipped within 24 working hours, and on 17th February they said and I quote “Sir please be patient for 2-3 working days, your case has been accelerated and you will receive your product within 2-3 working days”. They lied to me about shipping my product within 24 hours on 13th of February.

One month and still waiting for my HDD. Not even dispatched. 2 tickets sent. With every ticket they are telling me to wait 2-3 weeks more...just shame for this one great company. If you do not have recertified hdd after a mont you should send a brand new!

Un manque de sérieux de cette grande entreprise :
- Commande d'un WD Gold 20To le 27 novembre 2024 (pas de message que le produit n'est pas disponible à la commande)
- Date prévu de réapprovisionnement communiqué une fois la commande passé : début février (long mais je prend mon mal en patience, j'ai besoin de cette capacité pour un serveur)
- Aujourd'hui (le 3 février 2025), je demande des nouvelles pour une date de livraison : 10min après, on m'annule ma commande unilatéralement.

Une honte, pas même une excuse, aucune proposition de remplacement du produit, juste mettre un acheteur dans l'embarra !
Bravo pour la considération !

Like a previous reviewer: still no refund.
Product Name: My Cloud Home
Serial #: WX12D51C1VRX
Model #: WDBVXC0030HWT-EESN
RMA Date: 12/19/2024 12:08 PM

Should be no stars at all! So many failed drives from wd including my cloud. Will never buy again..

I am extremely disappointed with Western Digital’s customer service and refund process. I returned a defective product over a month ago, yet my refund is still pending. Despite multiple follow-ups via email and phone, all I’ve received are generic responses like, "Your case is being escalated," or "Our higher department is working on it." However, no action has been taken, and no one follows up unless I initiate contact.

The returned product was defective, as confirmed by one of their technical support team members after checking the error codes. The return was processed over a month ago, and I provided photo and video evidence that the product was returned in perfect condition. Still, I’ve been left in the dark with no resolution.

This repeated delay and lack of communication are unacceptable. At this point, I am beginning to suspect fraudulent behavior and will be taking legal action if this matter is not resolved immediately.

Ho contattato il servizio clienti il 12 gennaio e non ho mai ricevuto risposta.

TLDR: Don't buy WD/Sandisk.

£300 SSD stopped working after less than 2 years. All data gone. RMA service is deliberately designed to make you jump through endless hoops from the UK. Their depot is in the middle of nowhere in the Czech Republic with a complicated import policy, even for broken hardware?? Customer service is entirely useless. Take your money somewhere else, it's better spent.

Back In The Day(tm) Western Digital would ask for a serial number, look it up & find it under warranty and issue an RMA and give you an address.

Today you have to send them a photograph of the front and back of the drive, which they will reject if it's the wrong size, wrong angle or clarity along with a copy of the purchase receipt.

Who keeps a $80 cash register receipt from Best Buy from two years ago? Who would guess that WD would change their policy AFTER THE FACT?

I returned the two un-used WD drives to the supplier, tossed the bad one as a lesson learned and ordered 8 drives from another manufacturer

Het is echt een hopeloos bedrijf. Als je een simpele vraag hebt moet je eerst zoeken voor je weet hoe en wat. Heb je dat gevonden en typ je de vraag in dan krijg je als antwoord dat het in een andere taal moet omdat Nederlands NIET word ondersteund terwijl alles op de site in het Nederlands is. WD heeft HELE slechte service. Voor ons geen WD meer.

Also daß eine WD HDD nach etwas über 2 Jahren kaputt geht (2x monatlich genutzt und nie transportiert oder Erschütterungen / außergewöhnlichen Temperaturen ausgesetzt), das gab es früher nicht.
Glücklicherweise mache ich meine Backups auf 3 HDDs unterschiedlicher Hersteller.
WD kommt mir jedenfalls nicht mehr ins Haus.

My WD drive just died. Luckily due to good backups, no files have been lost.

Sadly the drive is well out of warranty, their reconditioned drives only got a month worth (drive had about 1.1 years since purchase as the one before I borked by dropping it, human error there).

I have had 4 SMR drives fail one due to human error, two Seagate's and 2 WD in 8 years. The physics of these are so precise you absolutely want a good backup schedule. I'll just buy CMR drives now and SSDs for portable use. I only had the drive for a year and it's been heavily used and around the world with me on multiple flights long and short haul. This one was never dropped or abused (but has been moved around a lot in its past. and it failed during a copy operation with no prior warning.

They gave me a 15% discount code however despite being far out of warranty for a new drive which I would say is good customer service. I want to buy another drive but will go for a CMR drive only, SMR by nature is incredibly fragile with tolerances measured mere atoms wide so I wouldn't blame the manufacturer for this.

Sadly most 3.5 CMR drives need an external power supply which isn't convenient in a lightweight backpack.

Good customer service but be it WD, Seagate or someone else do keep backups, know something going out of place by a few atoms can end these drives suddenly. I'm amazed it survived the amount of round the world it did yet it died on my desk.

A 15% voucher is good customer service considering I used the drive well past it's warranty date and ease of contacting customer support as I got through with little hold time. Be aware if you buy their cheaper recertified drives, you accept the risk of a reduced warranty time, and that cost came due now :-)

Prodotti pessimi, avro' comprato forse 50 hard disk, almeno la meta' dopo due mesi rotture improvvise, testine bloccate e sempre ultizzato l'esplulsione corretta. Assistenza tecnica inesistente, cercato contatto con loro almeno 10 volte. Mai piu!

Failed hard drives happen but this once great company cant execute its stated warranty as they once could. I buy and use a lot of hard drives, We have decided to no londer use Western Digital or Sandisk, who they gave theiir SSD business too. After several failures and WD changing to Sandisk. It is not cost effective for us to try to get their warranty support so we walk away from failing WD drives with warranty on them.

Well I have been pleasantly surprised since posting WD Elements reached out to me and other than a little argument Barty initially they then offered to recover my hard drive, but alas I had already undertaken that task.

What they have done however is replaced the 12 TB WESTERN digital Hard Drive with their sister product a 14TB My Passport Hard Drive.

So although I did have to spent $1830 to urgently recover my data, I am impressed that they are replacing the Hard Drive with a different product as I would never trust the WD brand again.

So I give Western Digital 9/10 for follow up effort.

Western Digital produce WD Elements Hard Drives in my case 12 TB that fail within 6 months.
I have just spent $1830 to recover 4TB of data.
When I contacted Western Digital I received a templated response email saying they would replace non functioning hard drive for a new hard drive or I had to take my receipt back to where I bought it for a refund.

No apology nothing.

I went to ring their consumer telephone support service, which is a hidden phone no and you have to jump through hoops to find it.

Fist time I had to wait after my call was answered for 7 mins to be transferred to a voicemail account that was full.

Then I called back and the operator kept touching his mouth piece pretending I couldn’t hear him even though he could hear me, pretending there was interference on the line.

I have never been so disgusted by such behaviour in my life in doing business.

DO NOT PURCHASE WESTERN DIGITAL PRODUCTS

The company has become yet another AI shelf company that does not care about its customers and simply ships boxes with products that don’t work and don’t care about the consequences of their actions.

i had multiple hard drives fail on me in the past, a good chunk of them from WD. (WD10SPZX, WD2500AAJS just to name a few)
about six months ago i invested in a 6tb blue my passport drive for general backup purposes hoping my bad experiences were just because of manufacturing defects.
the whole time i had it, it sat on my desk undisturbed and it worked perfectly, until two weeks ago when it made a clicking noise.
going back and forth with their customer service was very tiring and they said mine was a counterfeit?? (purchased straight from their site btw)
please choose any other manufacturer for critical data storage