wagamama Omdömen 

Wimbledon used to be okay, but last time the service was slow and the food took too long to arrive. There was a problem with one of the dishes. The noodles and the vegetables were burned. After asking for a replacement, I found a hair on the next dish. Are these coincidences?
The waiter was helpful and apologetic, and promised the manager would come to the table, but he never did. I won't return again.

This review is for wagamama great marlborough street branch (London, UK). I had an extremely disappointing experience at Wagamama, and the manager's (JACK was the manager at that time ) rude behavior was the worst part. Instead of being welcoming, the manager was outright dismissive and disrespectful, not just to us but also to two delivery drivers waiting for orders. When I politely asked about our food, the manager snapped at us like we were a bother. Meanwhile, the way they treated the drivers was completely unacceptable—speaking to them in an unprofessional and condescending tone. It created a really tense, uncomfortable atmosphere. This is not the level of service I expect from Wagamama, and I won't be returning if this is how customers and others are treated. I also added photo of the staff and manager.

Wolverhampton - Bentley bridge
Our server Aid was lovely. Helped us with the menu, gave us great recommendations and provided excellent customer experience. Nice to see someone in customer service role that do such a good job. Very pleasant and friendly.

Disgusting Wagamama @Forest Hill delivery kitchen, shocking crispy mushrooms tiny portion. I complained but they do not care so maybe they will about this review?! Never again I’ll order from Wagamama!

Food was just okay. Asked for no veg in anything and there was onions in the side which were clearly mixed in- wouldnt have been an issue if we were told about it so we didn’t waste money on something we couldn’t eat. Waited over half an hour for food too.

Tasteless bland flavours I really don’t see the hype about it. Seriously over rated for the price. Vegan portions are not as generous. My greens side consisted of 2 slim broccoli stalks, 6 slender green beans & 4 small mange toute that sat there getting cold while waiting 20 mins for my main. Waitresses should not be taking orders from 11 years olds then bringing them the wrong dish after accusing the child of mispronunciation. They should be cross checking orders by the parent.

Wagamama has the dodgy practice of not including VAT on menu "prices" where it quotes figures without a "£". This means 20% is added onto the bill and service is also not included. The Yaki Udon I had was tasty but expensive for what it was. Service was absent despite the Ealing restaurant being at most 1/4 full. The waiters appeared more interested in chatting amoung themselves near the kitchen than working.

As a fathers day treat I was taken to Wagamama's southend on- sea, by my wife and two children.
I was looking forward to it having been a fan of Alan Yau's WC1 branch in the 1990's.
For starters we ordered Beef fillet crispy otsumami, duck gyoza and the Tama squid.
The beef fillet otsumami was a very sad offering. Tiny amounts of fillet beef so thinly sliced they were almost transparent on top of un seasoned pea puree placed on a rectangle of 1.5cm x 2.5 cm crispy fried rice. Pea puree is quite bland but it was the predominant flavour. Mean and tasteless.
The duck gyoza had little filling, little taste and could have come from a frozen food supermarket.
The Tama squid contained miniscule quantities of squid tasted of the oil they were cooked in.
It gets worse... my wife ordered a beef brisket ramen, again dreadfully mean quantities of beef in what can only be described as a packet stock.
My daughter odered the Pad Thai with chicken and prawn. Yes, you guessed it very stingy amounts of the key ingredients.
What made it worse was the over enthusiastic use of the wrong herbs predominantly mint. This made it almost inedible. It resembled a wet sloppy mess you would expect to see in the plongeurs bucket.
My son a fussy eater had the kids meal. A dried piece of crumbed chicken, white rice shredded carrot and some sweetcorn. Katsu curry sauce on the side, pitiful.
I opted for the duck donburi. It arrived garnished with burnt onions and a burnt fried egg, both cardinal sins. The mean theme continued with so little duck it was indistinguishable from the other 'stuff'. It might of been duck but on the other hand it could have been the sweepings off of the cooker hob. My wife and I washed this down with small cups of green tea.
My children had the 'refreshing fruit juice' which was tropical juice from a carton mixed with sparkling water.
For desert they ordered banana katsu, yes you guessed it, an oily mean portion, and a slice of smoked caramel cake, obviously made on an industrial estate somewhere. My 10yr old son still enjoyed it.
As a south east asian retired head chef I am not quick to criticise. I know how hard it is to please all of the people all of the time. But this was truly abysmal.
You can almost excuse small portions if the quality is high. The cooking was incompetent.
It had obviously come from head office to treat all key ingredients like they were white truffle from Alba.
Wagamama bears no resemblance to the days of Alan Yau.
As for Kaizen the Japanese philosophy.
Having worked with some of the worlds largest Japanese corporations,
I see no evidence that they understand the concept or apply it to their business model.
Kaizen in the real world translates as continuous
improvement.
Not just a trendy 'buzz' word.
It is typical of investment houses managing businesses they know nothing about but applying a formula to maximise a short term return regardless of the consequences.
True contempt for the customer.
It won't be long before the brand is sold again.
We left £104.00 lighter never to return.

Worse company ever!! No customer service, plastic found in my rice bowl the first time, complained and heard nothing back, even sent pictures because it obviously came from the packaging, gave them a second chance and same thing happened but with hair!! Complained again and heard nothing! I would never go again and advise anyone to do the same… customer service is key in any business and I’m afraid this business has none!!

Love the food from these guys. Just yummy

I went to the glasgow branch last night and the service was very good.

Ordered a 2x childrens meal shocking potions not enough for a toddler never mind a 7 year old samual was very helpful tried to do his best as the manager left him to deal with it deliveroo gave ne 1.50 credit poor all round from all of them so I wont be using either service again .

Food was okay. Most of the staff very uninterested, do not serve unless called for and people are left waiting and being served after others have come in. Seems like they do not want to be there and just chat amongst their selves with no consideration of the customers.

Visited Wagamama Dorchester to try their new breakfast menu. Greeted by a friendly face, which made us feel welcome straight away. We were surprised at the vast range of menu choices, there is something for everyone, even for fussy eaters, vegans etc. Prices were very reasonable.
Food was extremely nice, fresh and well presented. Staff were very on the ball and polite. We will be visiting again. Well done Wagamama!

My friends and I ordered 4 dishes. The food was very cold by the time it arrived. There were two prawns and two very small pieces of chicken in my Yaki udon, the dish was very bland and didn’t have as many ingredients as usual. I have had dozens of Yaki udons over the years, and this was the worst. I shall not be ordering or going into Wagamama anytime soon.

I wanted to cook a meal at home, for me and some friends. I chose Wagamama Teriyaki stir-fry sauce and wish I hadn't. It tasted really really strongly of salt, to the extent that one of my guests nearly threw up, after just a small taste. My evening was ruined and I was embarrassed. I can't believe that someone is being paid good money, to give the ok to products which aren't just bad, but actually impossible to consume.

Cannock Outlet. I get this ‘ food comes as soon as cooked ‘ so there can be a delay but surely when ordering 2 meals not 15 mins between each dish ? We also didn’t check the bill thoroughly and got charged £7:50 for a desert we didn’t order.
Indifferent Staff. All seemed to wish they were somewhere else. Other food outlets here. Wouldn’t bother again.

Ordered through Deliveroo from Finchley Lido branch and called them to just ask for the Katsu sauce to be put separately and not on the dish and they refused. After asking for the manager and then asking her about it, she would not do it and then put the phone down. Every time I have been to the lido Finchley there has been bad service, do not go to them. Brent Cross the manager was really lovely and helpful so will be going there in future.

Expensive, rubbery calamari, sloppy overly soft noodles in the ramen. Not impressed.

Had beef brisket + kimchee gyoza followed by tantanmen beef brisket ramen: absolutely fantastic. I was served sake in a Shizuru sake set which pleased me greatly. The service was no less exemplary: Zoe was friendly, cheerful and obliging.