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We just ate at o2 and were served by Kaushala - the food was fabulous - but the service was exceptional - and she always was smiling with a smile so broad - cannot find any reason for anything less than five full stars - just perfect

We were advised to download the app and as first time users, we were not advised that we should use the app to pay. They just said to download it and we will get free edemame or
prawn crackers. When we were ready to bill out, another waiter came and we paid as usual but we noticed on the bill, the edemame was included. We asked if we could get the refund for the supposedly free edemame.Only to be told that we should have paid through the app for it to be free. We were not even planning on ordering it but we ended up paying for that, when they were the one who suggested to just download the app. Didnt fully explain the redeeming process.. oh well.. food is just average.

I enjoyed Wagamama since its inception in the early 90's, bringing my family there weekly for decades. However, over the past few years, we have only gone a handful of times. Their pricing has become extortionate, service wasn't great and their food doesnt have the same quality. There are lots of other competitors that are better value. It's a shame they have destroyed Wagamama.

I visited Wagamama Chichester today for lunch with my family. I'd never been before and I loved it! The food was delicious and our server, Ewan was a delight. It was quite busy and Ewan was making sure that we and the other customers were happy and had everything we needed. I would definitely go again.

We ordered a take away through Deliveroo from the Maidstone Wagamamas and one of the dishes arrived stone cold, not like it had gone cold from the delivery length but cold from the beginning as if taken straight from a fridge and put in delivery bag the box felt chilled! It wasn’t cooked! Only partial refund offered from Deliveroo for that dish.
I think sending out an uncooked dish should of at the very least qualify for a full refund of that dish, I wasn’t expecting the whole order refunded but that dish I would absolutely expect it to be refunded!

I have ordered a simple mushroom noodle at 19:31 on 15th of May through Deliveroo.I could only get my order completed after I called to ask about the status. They told me they were very busy, but being busy should not mean a restaurant cannot prepare a noodle dish for 1.5 hours. If you are not confident in handling the workload, then don’t partner with companies like Deliveroo. I’m extremely frustrated, and I couldn’t even cancel my order. It is currently 9:21 PM, and my order still hasn’t arrived. Officially, I have now been waiting 2 hours for a noodle dish.

Visited the Wembley Outlet restaurant on Wed13/5 approx 6.30pm. The restaurant wasn't busy, just a handful of customers inside. Very poor service, staff were not attentive... they were too busy chatting amongst themselves. Requested additional drink and they forgot to bring it over (due to chatting) and only realised when we asked for the bill. Food was okay, the duck was a bit too salty. When it was time to pay the server was quite rude, tried to rush my friend who was checking the receipt by shoving the card machine at him then walking off. Very unprofessional. Would not recommend this restaurant

Last time I went was in 2022 a couple of time and first went in 2019. From memory it was great, very tasty and I left feeling full and wanting to go again.
Went tonight and was very disappointed, even though the plate looked full, it was tactical placement. What looked like a full chicken breast was actually thin angled slices of chicken presented to appear as if bigger on the plate, not amounting to anything like a full breat portion, and it was plain and bland like it was from the supermarket chiller section. What was supposed to be noodles and beansprouts was mostly beansprouts. What was supposed to be pak choi was just 2 leafs and what was supposed to be mougetout was probably not even 1 singular piece, just little chopped up bits. And what was supposed to be teriyaki soba just tasted like straight up soy sauce.
Never going again, the whole dish was so bland, I could have made better myself with no experience.

I ordered a Wagamamma takeaway recently via Deliveroo and it was disappointing enough that I ended up pursuing a refund.

The chilli chicken ramen arrived with almost no broth, which makes it very difficult to call it a ramen in any meaningful sense. What was there tasted thin and generic, more like a stock cube than a properly developed ramen base. This is a major change, as their ramen used to be lovely.

The issues weren’t limited to one dish. The beef bao were pale and lacked flavour, covered in a bland sauce with none of the depth or texture they used to have. The chicken gyoza had an odd, undercooked crunch in places, as if the filling hadn’t been properly prepared, which made them unpleasant to eat.

Taken together, this didn’t feel like a one-off mistake. It felt like a broader decline in quality while prices remain high. “Enshittification” is an overused word, but it is appropriate here. A product that was once high quality is clearly cheap and unpleasant now, and not worth the money.

To their credit, Deliveroo ultimately issued a full refund after I raised the issue, which says a lot about how far the experience missed the mark.

If you’re looking for high-quality ramen, I wouldn’t recommend this. There are far better options available now, and you'd genuinely be better off going to an Asian supermarket and buying some frozen gyoza and a packet of microwave noodles.

Wanted a relaxing experience with the gluten free menu. Manager totally overbearing and insistent on the full medicalisation of a simple intolerance, lecturing about legal responsibilities and insistence on going through a tablet with the menu rather than just letting me choose from the gf menu. Really ruined it so we left without ordering. I don’t need to know about all your procedures as I’m not staff - I just need to not have gluten. Very very disappointed.

Lovely experience at Wagamama Harlow thanks to Megan. She was incredibly helpful with my gluten free and vegan needs, making me feel confident and well looked after. Such a kind and attentive person, thank you, Megan! I’ll definitely be back.

Invited to Wagamomas Stevenge after 2 year gap.
New menu is designed around ease and profit.
Authenticity taste and asian variety has disappeared.
Turned into Mc Donald's of noodles.will not go again.
I give it 5 more years till group disappears.

When wagamamas came to Dundee we were totally thrilled. Have loved Wagamamas since first visiting in London years ago. For the first year or so it was lovely - quality food and great service & atmosphere. We went the other night for the first time in ages and will not return. My husband’s rice dish arrived with no sauce and the rice at the bottom of the bowl was solid and rock hard and inedible. Had obvs been cooked badly (long time ago) and not stirred. He sent it back and the same dish came back with the rice scraped off and more added. Still fairly stuck together. My meal came in the meantime and was warm but not fresh. Had obvs been sitting somewhere for a while. This is so different to our earlier experiences we were horribly disappointed. A friend told us that these days the food is transported from Edinburgh to Dundee so that would totally explain our experience. We will def not be recommending to anyone we know.

I had dinner at Wagamama in stains with my Daughter on my Birthday and it was so great. Daniella and Emma were amazing . Service was great and food was good.

Beware if you're going to eat at Wagamama Norwich Chapel Field - always check your restaurant receipts - my bill was £27.90, and I told the waiter (Charlie) to put a £3 tip, but he put £20.10 instead, making the bill £48. Luckily, I asked for a receipt, and before leaving, I noticed the £48 total was wrong. I told him I only wanted a £3 tip, but he added £20.10 instead. He took the bill to the cash register and said the refund would be credited to my bank account later. Three weeks later, I still haven't received the refund. I went back to the restaurant, but Charlie wasn't there. I asked another staff member to return the money, and this time I didn't want to add an extra tip. I was very frustrated because Charlie never apologized. Why did he add £20.10 without my permission?

We visited to celebrate a special occasion for my daughter, but the service completely ruined the experience.
The staff member was rude throughout, with no greeting and an abrupt, dismissive attitude. Drinks were slammed onto the table twice, spilling water with no apology, and we were left to clean it up ourselves.
The same behaviour continued when the food arrived, making the whole meal feel rushed and uncomfortable.
Really disappointing, especially for what should have been a special occasion.

Wagamamas has become quite disappointing of late; it used to be the best place to go for vegetarian options but not any more. The menu has been extensively trimmed - no starters at all now which is a shame as the flat bread and crispy mushrooms were amazing. Mains again limited especially for vegetarian and vegan options. What we had was lovely but pricey - time to look for somewhere else that does better veggie options.

Experience was amazing ! Jesna really took care of me and hadhadhas great energy ! Well done Wagamama’s for hiring her honestly

We had a wonderful experience at the Wagamama Southbank today. We were order 1261, and the service from Hector and Jeo was absolutely outstanding. They were incredibly helpful, patient, kind, welcoming, and genuinely friendly throughout our visit.

They took the time to thoughtfully adjust our meal selection to avoid heavy spice, which was greatly appreciated, and even brought toothpicks for my very fussy partner, such a small gesture but it really showed their attentiveness and care.

Both of them were smiling, fresh, and radiated such positive energy. Service like this truly makes a difference and added so much to our meal.

We love eating at this Wagamama - the staff are always fabulous, and the food is consistently fresh and delicious.

Thank you, Hector and Jeo, for such a lovely experience .........you were fantastic!

The friendly staff encouraged us to wait patiently during the half term queue. Food was great with good portions