Prefer my shark fan, vortex it’s ok but it’s definitely not worth the hype people give it and shark fan is a lot lot quieter than this and a bit cheaper. The Shark fan is also rechargeable so you... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It did take longer than expected to arrive, but people missed the notification banner at the top of the page that said to expect delays during the heat wave. My fan arrived within 2 weeks. I did email... Se mer
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Received the fans no problem but want a refund for one of them, customer service is the worst i have experienced. Opened a case through PayPal as i couldn't get hold of anyone and when i did get repli... Se mer
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Great product, with different levels of fan speed. Cool mode really effective as well as the hot mode. Silent mode ideal for bedroom, low decibel. Future upgrade would like the remote control to be ma... Se mer
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Företagsinformation
Skrivet av företaget
Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.
Kontaktuppgifter
Vortex Air, Burnham Business Park, CM0 8TE, Burnham-On-Crouch, Storbritannien
- 01621767949
- Info@vortexair.co.uk
- vortexair.co.uk
3,6
Medel
3 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great little fan
Great little fan . Keeps you so cool at night. Love it
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
Thanks for the great review — much appreciated!
Very professional .
Very professional .. speedy delivery and very easy to order with no problems at all ..
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
Thanks for the great review — much appreciated!
Everything about the fan is great but I…
Everything about the fan is great but I was expecting it to be a bit cooler
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We appreciate your feedback and your continued support.
Overall a good machine
Good communication from the company.
Delivery arrived very quickly.
Vortex Air gives out an extremely cooling
breeze. Not as quiet as expected, not much quieter than a bladed fan really but more powerful. Overall a good machine.
Haven’t used the remote as haven’t needed
to.
Personally, probably should have got the desk fan,
purely because it’s smaller and the round shape would be more suitable for a bedside. Might be something to
consider in the future.
Would recommend the Vortex Air.
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We appreciate your feedback and your continued support.
Great product
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We appreciate your feedback and your continued support.
Frustrated customer
Order placed 25th May. Still awaiting what I was sold as next day delivery. Unable to get through by phone. In the queue for 45 and 30 minutes only to reach No1 and told to email. Sent 3 emails promised response in 48 hours no response.
Email received to say dispatched. Tracking number says 2nd June for delivery still waiting. No communication from this company whatsoever
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer response times than usual. Please be assured that our team is working hard to answer the emails.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.
Svar från Vortexair
We appreciate your feedback and your continued support.
Still not received my vortex air and…
Still not received my vortex air and phone the company on the phone for 30 mins in the queue and then got to 0 in the queue and they hung up today is the 6th June and still not received it all it says on the tracking still waitin for parcel to arrive from vortex 😡😡😡
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.
Vortex Air
Ordered on a Sunday and arrived Tuesday lunch time. Looks good and easy to use. So far so good.
1 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We appreciate your feedback and your continued support.
Very pleased with my new Vortex air
Very pleased with my new Vortex air, great quality and absolutely perfect would highly recommend
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We’re delighted you’re happy — thanks for your feedback
No comms, no delivery...
Ordered on 25th May (now 5th June). Despite advertising next day delivery (pre 3pm) we've still not received!
Ive emailed 3 times, no response. Tried to phone and 29 people in queue - on hold for 30 mins and then it cuts you off!!
Really poor communication, I assume you will be busier than normal after the heat wave but a small communication effort to confirm you are behind and please be patient. NOTHING... Silence is not good for a new customer, thinking is this a scam and putting in a charge back....
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.
Svar från Vortexair
We’re delighted you’re happy — thanks for your feedback
Ordered 26th may still no delivery
Ordered 26th may still no delivery, emailed(there’s no other way to contact them) lots of times still nothing and no refund. Please do not buy from this company.
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.
Absolutely terrible
Absolutely terrible! Avoid if you intend in actually receiving an item.
I placed an order for (2x vortex fans) on the 26th of May. To which I am still waiting for delivery.
It was advertised that if I ordered 2 I would get 20% off with next day delivery. So I did. Now the company has £224 of my money leaving me with nothing to show for it.
I contacted the company on Monday 1st June (1 week after purchase) via the customer support email. Which it was also advertised that they will respond within 48 hours. I’m still waiting for a reply now!
I was then told by email that a fake company is going round impersonating them. So I checked my order and everything is legit. This then prompted me to get in contact again. I used the customer support phone number. (It puts you in a que of about “20 people” then when you get down to 1 in the alleged que, it cuts you off.) I tried this twice and twice I got cut off. There’s 2 hours of my life I won’t get back.
I then emailed customer service again after the calls on Thursday the 4th June and yet still no reply.
I will be going to trading standards!
2 maj 2026
Omdöme utan inbjudan
Svar från Vortexair
We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.
Ordered my fan on the 26th May and told…
Ordered my fan on the 26th May and told to expect it on the 2nd June! Still no delivery and no response to my email. Not impressed!
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.
Avoid This Company – Extremely Poor Service
I completely agree with many of the recent reviews – my experience has been equally disappointing.
I placed an order on 25th May and paid for next-day delivery. While I appreciate this was a bank holiday, I would still have expected some form of communication or update the day after. Unfortunately, I am still waiting for my order, so much for next day delivery!
Customer service appears non-existent. It is impossible to get through on the phone, emails go unanswered, and the tracking system is completely useless, providing no meaningful updates or information about the status of the order.
I have now requested a refund via email, although given the lack of response so far, I am not holding my breath.
Based on my experience, I would strongly advise others to think twice before ordering from this company. Save yourself the frustration and shop elsewhere.
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.
Still no delivery!
Well, here we are on the 6th June & I still haven’t received my order placed on the 24th May, I have emailed the company various times and still no joy, their last response days ago was to say the order had been despatched but still no fan!! I was kept waiting on the phone over 30 mins to be told to WhatsApp or email & then cut off. I keep checking on shopify for delivery news but all it says is’waiting for details’. I would request a refund but I’m not sure how!!I don’t like writing bad reviews but feel I have no option, would not recommend this company!!
6 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.
Ordered on may 26th with delivery date…
Ordered on may 26th with delivery date of the 2nd of June . Nothing yet. Have emailed multiple times just get a generic email. Have tried to phone no joy.
5 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We are very sorry for the delay you have experienced and fully understand your frustration.
Due to unprecedented demand due to the current heatwave, we are currently experiencing longer dispatch and response times than usual. Please be assured that our team is working hard to process and dispatch all outstanding orders as quickly as possible.
We would also kindly ask customers to avoid sending multiple emails regarding the same order where possible, as this unfortunately contributes further to response delays.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience and understanding during this exceptionally busy period.
I love how you can buy the Vortex with…
I love how you can buy the Vortex with a choice of colours. Its very nice to look at and it wont gather dust like traditional fans do. I bought two . One for my lounge and one for my bedroom. They are so powerful and the fan is just what I needed for the recent heatwave.
The fan is compact, light and you can tilt the fan and have it on rotate . I love the remote control. I can sit in bed and put it on and off without budging!
My mum loved the fact that she can use the heater too and she loves the blue version of the Vortex and she is 90 next week and we hope to purchase one for her birthday gift. A very nice fan in many ways.
31 maj 2026
Omdöme utan inbjudan
Svar från Vortexair
We appreciate your feedback and your continued support.
Very rapid delivery and delighted with…
Very rapid delivery and delighted with the Vortex which is easy to use and effective
2 juni 2026
Omdöme utan inbjudan
Svar från Vortexair
We appreciate your feedback and your continued support.
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