Vodafone Omdömen 49

Since there’s no option for zero stars, I gave one star. One of the worst in terms of service, with poor app development and misleading customers through false advertising. I’ve been a Vodafone customer since 2015, but I will not recommend them anymore, it’s time to move on.

We used this company for home internet. The internet was satisfactory. The customer service was not. When I called in a few months ago about a speed issue the agent was telling me the account was not under my name and they could not help me. Went in store and they confirmed it was and they helped. Customer service center was useless.

Then I wanted to disconnect service on a certain date. They disconnected 5 days earlier. When I called I had different answers to my questions from each person I spoke to. They also told me they would have someone call me multiple times and I never received a call. They just lied and lied. No one knows what the policies are and they just read from scripts over and over. They could all be replaced by AI and it would be an improvement

I am writing to formally lodge a complaint regarding an unjustified deduction from my balance following a recharge made on 28/07/2025.

I recharged 10 Qatari Riyals, and within 10 minutes, 7 QAR was deducted from my balance without any valid reason or notification. I immediately contacted your customer service, and the agent initially provided vague IT-related technical justifications that did not make sense.

After a long discussion, the agent finally acknowledged the issue and assured me that the 7 QAR would be reversed within 48 hours. However, this situation is highly frustrating and raises concerns about transparency and reliability in your billing system.

VODAFONE IS A NIGHTMARE – WORST COMPANY EVER

This is not just bad service — it’s absolute hell.
Vodafone is the most useless, careless, and incompetent company I’ve ever dealt with. They should not even be allowed to operate. Here’s why:
• Zero coverage in places where every other provider works fine.
• Internet? More like “inter-NOT.”
• Customer service = non-existent. No one cares, no one helps.
• They steal your money. Extra charges for nothing. You complain — they do NOTHING.
• Their app is a glitchy disaster. Website? Useless. Billing? A joke.
• Not enough options and offers on packages, they took too much charges on mobile services.

If you want to waste your money, time, and sanity, Vodafone is perfect for you.
I will warn EVERYONE I know to stay far away from this disaster of a company.

SHAME ON VODAFONE.

Agent told me that there is a one month trial period, and when I asked for disconnection customer service told me that there is no trial period. I feel like they are looting money giving misinformations. Never trust Vodafone. they say anything for giving connection after that they changes.

I cancelled my Vodafone Qatar postpaid account in-store on 12 June 2025, with a confirmed cancellation date of 30 June 2025. I followed up again by phone and email on 25 June 2025.

As per Qatar regulations, a postpaid account cannot remain active without a valid Qatar ID (QID). My QID was canceled on 24 June 2025, and Vodafone should have closed my account accordingly.

Despite this, Vodafone refused to cancel my account and is attempting to charge me for a renewed plan I neither used nor agreed to.

Their correspondence has involved deliberate delay tactics that are dishonest and unethical. I have escalated this matter to senior management and Qatar’s Communications Regulatory Authority.

Overcharged and Poor Service - Vodafone
Dear Vodafone Qatar,

I have been experiencing an ongoing internet issue at my home despite paying 400 QAR monthly for fiber service. I’ve called support several times, and even visited a Vodafone branch to complain, but no technician has been sent, and the issue persists.

This level of service is unacceptable and not worth the price I’m paying. My internet has been off in my room for days, and I am seriously considering switching providers once my contract ends.

Having customer care that doesn’t genuinely value customers only leads to frustration. If you’re willing to endure it, the network may trap you first and leave you disappointed. It’s best not to rely on promises about timeframes for resolving issues, even when they acknowledge and understand your complaint.

If I could give them a 0 score I would have. Their customer service is pathetic. If they ambush you with a 1 month free broadband trial send them away. I have now been trying unsuccessfully for 3 days to cancel the “free” trial. There is always a new reason and excuse why they cannot cancel the service. The so called customer service at the branch told me to call a phone number. I visited the branch in Villagio Mall 4 times already. When I called the number, they referred me back to the branch. May I never have to deal with this pathetic outfit again. Stay away from them.

Absolutely terrible! stick with ooredoo no matter how tempting their offers maybe. They are cheaper as they lack quality, customer service and basics! I am still waiting to hear back about my complaint 2+ months later, I get calls from different people asking me what the issue is, I now refuse to go over this again as it is mentally draining. I have now reported them to ministry of telecommunications as I refuse to pay for a service i did not receive. They are ignoring my emails also. It is a shame as in the UK vodafone are great! they really lack basics of customer service such as logging calls/ensuring customers do not repeat themselves whenever someone new answers the phone/ service and speed is ridiculous, remote control stops working randomly.. the list goes on! do better vodafone qatar.

Vodafone have bad services and they are scammer they don't want me to disconnect there bad wifi and charging too much over 400$ just for discounting

Vodafone is worst service in qatar india bangladesh 1 flex=1 min call which is poor country Nepal and shrelanka 1 min call =5 flex in not fair atleast make 1 flex =1 min call i hope you will fix it

PATHETIC SERVICE EVER!!!
Plz everyone go for Ooredoo
Vodafone is nothing but a shit

Beware with purchasing any electronic products from Vodafone Qatar. Their policy does not allow any exchange or refund once you opened the packaging even when not using the device and having all the receipts intact.

Very strange behavior from a recognized world wide company like Vodafone. Majority of international companies like Apple and Amazon allow the exchange or refund of electronic products even when opening the packaging (provided there are no damages)

I purchased an old Series 9 Apple Watch model by mistake and wanted to exchange with Series 10 but could not do so.

extremely disappointed with the treatment I received at your Al Khor Mall outlet. Customer Care Executive Sami (of Tunisian nationality) displayed a complete lack of professionalism, disrespectful behavior, and an inability to handle customers properly. His rude attitude was not only unacceptable but also deeply frustrating as a paying customer.
Such behavior is damaging to your store’s reputation and completely unacceptable in a customer service role. I strongly urge you to take immediate action—whether through disciplinary measures or proper training—to prevent such incidents from happening again.

The 1 star I gave is because the review box wouldnt allow you type. Vodafone has disconnected my service without any prior notice knowing that all bills are cleared and I have been a customer for over 9 years. Vodafone customer care team is just a waste of time as they not at all qualified to handle issues instead transfer calls, put you on hold for a long time or just say wait for 24 to 72 hrs where nothing changes. concern was so critical that i am on uae for a business visit and my no. gets suspended with no reason. Several emails, visits to vodafone store through a friend and sevaral calls to the customer care after which there has been 0 progress. i wonder if vodafone qatar is looking into their customer reviews and hope they take other customer issues seriously. I would never recommend to go vodafone in qatar.

Took a flex plan with Vodafone back in 2018. Then they were the best. Covid came and things went down hill. The staff would frequently call and claim the flex plan I was on doesn't exist I need to upgrade. Since I didn't want to move to oreddoo I would agree to it. Fast forward 2024 same call only this time they changed me to post paid extra but to my knowledge I'm still on flex plan since this time I didn't agree. In a month I get billed 2. I have raised the complaint but the customer service don't seem to have training at all to handle anything let alone explain.
Why is the staff using "trickery" on clients then act oblivious when questioned.?
Why constantly push to change people's flex plan?
Why are the staff so rude yet they are the ones messing with clients?
Vodafone get to your former glory I can't even pick calls from your team cause they leave me felling like a victim of scam.
Last staff to talk to kosher & Abubakar(very rude)8/1/2025. My issue hasn't been sorted it's the 2nd year complaining of the same thing

They steal your money. They promise deals of getting two months free but I only received 1 month free!! Be carefull do not use Vodafone in Qatar!! I have spoken to their customer service and went to a shop, still received a bill for my "second free month". Avoid them at all costs.

I have bought a sim card and paid 40 Qatari riyal, yet the sim didnt work after half a day. Reported at the center where I bought and called customer service both promised to solve the problem but nothing happened!

As I am leaving in 2 days, I will just share with my networks through uk to stay away from vodafon qatar services and will report whereever I can to get back my money.
Here is your number
97474491489

Mazin Abdallah

I was promised much better service than Ooredoo with the fastest internet in Qatar. Nothing could be farthest from the truth. From day one I regretted falling for their BS. BAD SIGNAL AND CRAPPY SERVICE. Less than a week and I will be switching back to Ooredoo.