VlookGlasses Omdömen 130

I ordered 4 pair of glasses (regular and prescription sunglasses) I kept 3 and sent one back; I received a refund in 24 hours and all my email inquiries were answered in 12 hours; One frame I ordered I wanted 2 pairs of the same frame but they only had one frame available (weird) so I had to order an equal priced item (no problem) This company has a decent selection and average priced frames and lenses...so far, so good...

Excellent quality of service and product. I loved my new glasses and my prescriptions was exact, the spectacular mount. The best thing was that the shipment was fast when processing my order. Really inexpensive glasses for all types of consumers. Thank all.

Like my new glasses! Great price, cool frame, fit perfectly!

They have a generous return policy, which gave me peace of mind when making my purchase. It's great to know that they stand behind their products.

Did not respond to emails at first. Kept making excuses. Then the type.of lenses I need is progressive. Yhen they tell me it will cost more, pay it or get a refund.
Thr worst customer service ever.

Love these! Great quality! I receive so many compliments on these. My husband loves them!

To say that I love these would be an understatement.... they fit perfectly. this was the first time ordering prescription eyeglasses online, was a little nervous but glad I did!! Will be ordering another pair very soon!!!

I absolutely love these glasses! The whole experience of buying glasses online was totally new to me, but it was simple easy and they turned out amazing!

The glasses are extremely comfortable, the lenses are clear are precise. I highly recommend these adorable little treasures!

My glasses took forever because of a shipping discrepancy where they had to be reordered. I finally received them and while they are cute, I can’t see a damn thing out of them. They are also too tight behind my ears. I know sometimes you have to get used to your glasses but this is not a heavy prescription. I would not recommend.

Update: I reached out to Vlook on 4/10 as they requested, and was told my order would be shipping "in the next two days". The second day came and I went to check on the order status. It said they started shipping, but I've yet to receive a tracking number and it's been almost 10 days now. I will not be ordering here again.

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I placed an order on 3/22, and accidentally messed up my prescription on one of the pairs I got. I reached out and was told my prescription would be updated for production. Good enough - I thought everything was solved.

It's now 4/7 though, and I haven't heard anything about them shipping yet even though the estimated delivery date is 4/11. This weekend is a holiday, so I very much doubt that. The other issue is the prescription hasn't changed on the order form, so I'm hoping I'll actually get the right prescription.

I’ve been trying to contact someone at vlook for how to return my glasses for a week now and no response

I ordered four pairs of glasses from Vlook Glasses. The glasses were sent with the wrong prescription. I immediately contacted them to request bifocal lenses (which is advertised but not a selection on the website). Vlook Glasses asked me to send the glasses back with a tracking number. I sent the glasses back as advised. Vlook Glasses is now asking me for additional money for the bifocal lenses. I refuse to pay the additional cost, because the website does not mention an additional fee for bifocals. In addition, Vlook Glasses should have informed me of the additional cost prior to sending the glasses back. I sent a text message and email requesting my glasses back and there's no response. I'm an older lady who just wants to be treated fairly. I need glasses to see when I read and write. It's sad that Vlook Glasses would take advantage of people when we entrusted you with our eye vision. Since I have already paid for glasses, I want my glasses back. Vlook Glasses customer service does not strive to meet the needs of its customers...which is to help people see life better through their glasses.

I placed an order with vlooks 2 weeks ago. Received today bit upon opening they had another person name and prescription ( which is a hippa violation). I have yet to hear back from these people and there is no phone number to call. I RECOMMEND STAYONG AWAY FROM THIS COMPANY!!!

Update: they reached back out to me and we now have everything fixed and corrected. I will have my glasses soon and the individuals gladsed6i have will have theirs soon.

I ordered some frames on January 18. Today is February 16 and I haven't heard anything or received anything. What happened?

I love my glasses, the only complaint they take to long to get here.

I ordered my glasses on the 19th of January with an expected date of February 8th. I keep checking the website because I haven’t received a tracking number and the shipping status still says pending. I’m confused about this because today is February 3rd and still no tracking number but deliveries expected on the 8th? No communication at all.. no emails nothing. I’m starting to get very worried. Luckily for me I have a habit of screen shorting everything and that’s what I did when I first placed my order. nOW HOW DO WE RESOLVE THIS?

Update ---

I received one of my orders for glasses on Sat 2-4 which they promised so even though the website said processing they were actually mailed out. My second order has not yet arrived and those too said 2-4 so 1/2 came on time. I really like the glasses. I am not sure if the one with the stronger prescription is spot on --I have to test it. My initial test seemed to think they might be off so I will try again. The glasses were packaged well and I will order from them again. I hope to receive my second order soon.

I usually order from Zenni and have at least 50 pairs from them! For my most recent order which was on 1-15-23, I ordered from Zenni, Zeelool and Vlook. I received my orders from Zenni and my very large order of 7 pairs from Zeelool. I have not received my order from Vlook and it says that my order is expected by Feb 4. I doubt it since today is 2-1 and the status is listed as "producing your order". They have some very fashionable styles listed, however, I also see many complaints. I am in the process of making yet another order with Zeelool and I have a feeling that my order will arrive before Vlook.

I have ordered numerous glasses from this site for my grandson and myself and they are very nice. It takes a little longer to receive them, but it is worth the wait!

The prices of their glasses are amazingly inexpensive and the frames are very stylish.