VlookGlasses Omdömen 130

Spent over a 1000 with this company I have two pair of the same glasses different colors broke within 5 wears on the same arm same spot I wear a heavy prescription when my glasses fell they hit the floor and the arm slid where I had no access to imagine not having glasses and the company could careless because they are hard to teach I’m over them. Going back to zeelol

I always order my glasses from them.They are amazing quality.

Try not to make it difficult to sign in and out and to accept my password and email

1st time using them. Received my order in about 2 weeks. The frames I chose was very stylish and comfortable. The prescription it accurate. I will be reordering more just incase I break a pair oops. 😬

Horrible customer service and definitely a rip off I emailed the customer service and told them I was satisfied with my frames and they really didn’t care.I wouldn’t recommend this place to anyone!ITS A SCAM!!!

I ordered 2 pairs of glasses. Same prescription.The prescription is wrong on the second pair. So far I have not gotten a response on where to send them for the correction. Instead they told me to take a picture wearing them and send it to Vlook. A picture, what the hell. I cannot see out of them, impossible to wear. No help from Vlook. Do not order

I ordered glasses going on four weeks ago. The website said I should receive my glasses before 11/9. No glasses, and no response to several emails. There also has been no status update on the website. At this point, if I do not get a timely response, I would like a full refund. Thank you.

My frames came in with a small crack and they sent me a new pair for free and then when I got lenses put in they cracked again and they're sending me another pair for free. Lets hope 3rd times a cliche.

It would help if I can cheer out to pay for my glasses w I think my visa card AMELIA Artis nov9

[UPDATE]
Did finally get the frames so NO this site is not a scam as I thought. Based on the negative reviews it felt like scammers from China but they are indeed in Nevada. My apologies.

Frames look good. Thanks for the quick turnaround. I did not get prescription lenses, I plan to get them done local so I cannot speak to that but the frames are what was posted online on their website as expected.

The glasses come and don't disappoint. They are just as beautiful in person as they are online. They come well packaged and damage free also.

I have been ordering glasses from Vlook since 2021, with the exception of a few pairs falling apart and I have ordered many, I have never been disappointed with the glasses.

I received a pair this week with a total wrong RX in one of the lenses. The RX listed on the package was correct. This is a new RX but I have already received 3 pairs of the same RX from Vlook.

When I emailed customer service with the problem, I got a message asking that I send them the written order from the doctor. They obviously have the right RX but it looks like the lab made a mistake.

I still don’t know how to get this resolved.

Time and again they've been great. NO complaints.

I have purchased two pair of glasses and both are great. I love both of them and I have received many compliments.
My experience so far has been great, and no issues were small and no question ended unanswered. This was my second pair of glasses and I’m looking for a third pair.

I would recommend this company, and would certainly buy from them again. Excellent customer service. After emailing them with a problem with my frames, I received a response within 12 hours and a new pair of frames have been dispatched. One happy customer.

I just wanted to say what a wonderful company and great selection that they have. I am wearing a pair I just bought and I am so happy. I can finally see near and far and will never buy from anyone else. Just wanted you to know because nowadays it’s usually only complaints that anyone is willing to share.

I bought 2 pairs of progressive bifocals from them and I cannot see out of either of them. I complained and got nowhere. I was out $150. Also, the lenses were supposed to be tinted/change color and they never did in any type of sunlight. I've gotten glasses from firmoo, eyebuydirect, and several others and never had this bad of an experience and an utter lack of caring - although no one else sent me glasses that I literally could not use.

Found them in news feed on Facebook so I decided to see what looks they were offering and found the paddy frames ordered received them really loved them so many compliments didn't have them 2 weeks and was putting them on and the one side handle broke off emailed the company with pictures of broken frame they sent another pair back in business for another three weeks or so the frames handle broke off again so I'm contacting them again still yo fry resulation to this issue they sent me the frames no lens now I have asked in several emails fir a supervisor to contact me about this situation then got another email telling me to take the frames to the eye glass place and have them put lens in them or do it myself currently waiting on a response just want what my money paid for not sure what kind if frames they are the the handle breaks of putting them in never had this ongoing issue with other online orders so order at your OWN RISK, HAVE NOT BEEN A PROFESSIONAL EXPERIENCE FROM VLOOK AS A NEW CUSTOMER...this stated June 13th still going and sending emails

Accidentally put the wrong address in for shipping. Customer service was incredibly quick at resolving the issue and everything is back on track 10 out of 10 would definitely recommend using this again.

This company it five stars because they not just care for the money you can spend they care more for the customer service than the money itself... They help you courteously and they make you feel important and valuable. Definitely I will buy more from this store.