VlookGlasses Omdömen 130

Shoutout to their customer service! I put the wrong sign on my prescription, missed their email, and the glasses were already made by the time I replied. Still, they generously updated the lenses for me. Lifesavers! So glad they caught it before shipping.

Responsible and attentive... grateful for their help from day one. I had a problem and they helped me 200%. That's why they're my number one.

Love this company I’ve told many people about it. They’re great with their glasses. I mean I’ve never seen a company with this cheaper glasses. You buy one get one free on prescriptions and you can walk out with two pairs of fire glasses I mean ones that you get compliments on everywhere you go for 50 bucks or less nowhere you can beat that I mean and their customer service is great. I had an issue with my glasses they replaced it immediately plus gave me my second pair that was from last two years ago I forgot to put the code in for a buy one get one pair and they still honored it a year and a half later.

I used to order from Vlook and didn't have any issues. I placed my very last and final order with them and paid through Klarna. Vlook sent me a bogus delivery confirmation and I had not recieved my glasses. Tried reaching out, they kept giving me the run around on email telling me to contact the FAKE courier they used. What I wasn't doing was wasting my time playing cat and mouse. Send my glasses or refund my money! When I saw it was going to be an ongoing issue, I stopped payment through Klarna, and told them I have not received my glasses and all the email correspondence between Vlook and I. I trusted them because I was a repeat customer. However, the minute they thought they were going to take my money and I not receive my product...VLOOK had the wrong person to play with. Klarna refunded me and stopped the rest of the payments that were suppose to be recurring. Do not trust this company! Its like they will hook you in and then drop the ball. Bad business! Once you do me wrong and I'm a repeat customer, you will lose me as a customer. So future customers, proceed with caution. They do not have a customer service phone number to be reached either. Red flag.

Pésimos, uno compra con ellos, te envian lo que le da la gana, no es el color, la montura totalmente diferente y después quieren cobrarte mas por corregir, el error de ellos. Tienen F plus como servicio. De mi no compro más porque tienen anuncios engan̈osos, ponen fotos de los modelos y cuando llegan es otra cosa y otro color totalmente diferente. No lo recomiendo en nada. Falsos

Had an issue with my glasses due to a manufacturing defect, so I messaged support. Literally within 24 hours, they sorted it out and shipped a brand-new pair. Rare to see customer service this fast.

Terbaik,layanan sangat memuaskan,sangat² bagus

I put my glasses on and was watching TV, they split without me touching them and fell off my face. I asked that they be fixed, and they charged me for new frames and told me to do it myself. Put the lenses in, and they broke. Now they refuse to do anything. Do not use.

I’ve ordered from VLook 3 times so far.Great looking frames, surprisingly quick turn around time. I’ve waited months from other sites, not Vlook. Had an issue with old shipping address, sent a message at a late hour, customer service responded first thing in the am and fixed the issue. 10/10 ordering again.

I have ordered probably 6 pairs of glasses mostly because there are so many cute ones. As far a quality yes they're good my only complaint is that they are a little hard to clean clearly and the do scratch kinda easy. I've been wearing glasses my whole life so I'm very familiar with glasses. All in all good purchase if you like to change up.

This company is not a good company. I ordered a buy one get one they sent me the frames when I wore them they didn't look right or feel right so I went back into my optician and he retested my eyes he also had me give him the glasses that Vlook sent me have the lenses tested and the prescription was absolutely not the prescription that I had ordered to be put in the frames. I contacted them and they corresponded with me back and forth but it was the runaround I sent them pictures of the correct prescription I sent them photos of what printed out on the machine that tested the lenses. I sent them new frames with the correct prescription and they said there was a difference between the cost I said I would pay that they said it was sent to PayPal I went into PayPal there were four different transactions and I explained to them I was only paying the $21 one but I could not connect my PayPal account to my bank account so I wrote them back they told me I could place an order on their website contact them immediately they would cancel the order but use the $21 that I paid towards the difference of the frames and the glasses that they were supposed to make and send to me. This has been going on since the first part of June and now they're giving me the runaround again. I'm reporting you to the Better Business bureau to the Federal trade commission to online fraud this is ridiculous I've asked for phone numbers I've given my phone number I've asked to have someone call me You don't even have a legit phone number to call it's a scam give

I ordered 2pairs of glasses. One of the glasses were not prescribed correctly. I requested a refund or to return them. They wouldn’t even discuss a return. I sent them pictures of the glasses, but they wanted more! I shouldn’t have to jump through hoops to request a return. I like the one pair, but can’t use the other. I will stick with Zenni!!!!!! 20250523

I have bought glasses from this company for 4 years with no problems until last month, I received my glasses I’m unable to see for reading or distance, I had my optometrist verify the glasses were correct prescription they are not, the company is in the process of making new glasses

This was my second time ordering, and I'm very happy! The discounts are good, and when I made a mistake on my order, customer service helped me fix it quickly. That kind of support is great.

"I absolutely love my Vlook glasses! The quality is excellent—well-made and durable without feeling heavy. The fit is perfect, and they’re super lightweight, making them comfortable to wear all day. Plus, they are so stylish! I’ve gotten tons of compliments on them. The price point is also very affordable, which makes them even better. What really impressed me was the customer service. Before filling my order, they reached out to confirm my prescription to ensure accuracy—such a thoughtful touch! I highly recommend Vlook for anyone looking for fashionable, high-quality eyewear at a great price."

I always find glasses I love here, and I'm always happy when they arrive! People always compliment my glasses. I've even told my colleagues about it and they love their glasses too.

In November 2024, I placed my first order with Vlook, purchasing four pairs of glasses across two separate orders. Initially, I was impressed when the glasses arrived earlier than expected, which was a pleasant surprise. The frames were sturdy, stylish, and appeared to be well-made. Three out of the four pairs were perfect—I could see through them clearly, and they met my expectations. However, the fourth pair was unusable; the left lens was improperly magnified, making it impossible for me to see through without experiencing significant discomfort. It was immediately apparent that this pair had not undergone proper quality control before being sent to me.
I reached out to Vlook's customer service, hoping for a straightforward resolution. I wasn't seeking a refund or a return; I simply wanted the defective lens corrected so I could enjoy the glasses. Unfortunately, this is where my experience took a turn for the worse.
My communication with their customer service was frustratingly inefficient and unproductive. I had to send multiple emails explaining that one of the four pairs of glasses I received was defective before they finally provided the return instructions. They even asked me to take a picture wearing the defective glasses, which I found unreasonable since I couldn’t see out of them and wearing them caused a headache. I reiterated that I just wanted to return the glasses for correction, but the process was unnecessarily drawn out.
When they finally provided the return address, I was disappointed to find that they did not include a prepaid return shipping label. This was frustrating, as I had already paid for shipping when I initially ordered the glasses. Now, I was being asked to cover the cost of shipping again to send back a product that was defective through no fault of my own. Despite my frustrations, I decided to pay for the return shipping and sent the glasses back, along with the tracking information and a receipt for the shipping cost.
I requested reimbursement for the return shipping fee, as I felt it was their responsibility to cover the cost of correcting a mistake they had made. However, I was met with more back-and-forth emails from customer service, who insisted that they only provide return labels for "manufacturing imperfections" or "productive defects." I fail to see how sending me glasses with a mismatched lens prescription doesn’t qualify as a manufacturing defect.
Despite multiple attempts to explain this, my request for a shipping refund was denied. I find it unacceptable that I am expected to bear the cost of their error. If Vlook made a mistake during production, it should be their responsibility to fix it at no additional cost to the customer.
This experience has been incredibly disappointing, and the lack of accountability from Vlook has ensured that I will not be ordering from them again. Their customer service process is inefficient, and their policies leave customers like me unfairly burdened with costs that should not be ours to bear. I cannot recommend this company based on my experience.

The worst customer service I have ever seen. I placed an order about a month ago and I have written to them more than 10 times asking about the order and they always tell me that they will ship it in two days. We have been in the two days since December 29. I'm afraid they are half a scam.

I have been a loyal Vlookoptical customer for several years, but my recent experience has been absolutely disappointing. On October 11, 2024 until current date December 27, 2024, I requested a warranty replacement for my glasses (Erika frame in brown, 1.61 Photochromic lenses with a yellow tint). According to Vlookoptical advertised warranty, they cover manufacturer defects frames, lense for 12 months.

Since filing my request, I’ve emailed CustomerServiceVlookOpticalcom 35 times and have yet to receive a satisfactory resolution. Despite their warranty policy, they’re refusing to replace my lenses without charging me, which is unacceptable and a clear case of false advertising.

To make matters worse, Vlookoptical does not have a hassle-free warranty replacement program. The process has been unnecessarily complicated, frustrating, and time-consuming. As someone with astigmatism in both eyes and restricted vision, these glasses are essential to my daily life. I expected better service from a company I’ve trusted for years.

Vlookoptical’s actions feel not only unethical but also potentially illegal. Consumers should not have to fight this hard to have warranties honored. If you're considering Vlookoptical, beware of their deceptive warranty practices. I am filing a complaint with the Federal Trade Commission (FTC) regarding this false advertisement and hope others won’t have to go through this frustrating experience.
Erika Frame
Frame Color: Brown
Frame Price: $19.89
Prescription Lenses
Lens Name: 1.61 Photochromic
Lens Price: $119.85
Order Number: 20240127204536004995

The only thing they got going for them is the great prices but unfortunately the trade-off with the low prices is that the glasses don't get even packed in the included microfiber baggy they give you in the box. Not even a hard case. I ordered a BOGO offer on the website, website by the way looks like it never got remade since 2005, and both glasses came bent from the production factory as the poly mailer or the boxes holding the glasses didn't get damaged. This is after the glasses came late to my house by 5 days according to their delivery date that never changed on their website since my order. Their "solution" to the bent frames? Bend the glasses yourself and we aren't going to help you. It took multiple emails to convince them to send me a return label and even then I had to pester them about HOW to do the return after getting the label. They clearly don't have professional employees and email is the only way of starting a return and any support you may need. I would have been fine with no phone support if my glasses weren't bent and the prescription wrong on one pair but to not have a return system on their website that a customer can use? That's awful for 2015 standards let alone 2024.

Unless you have a need for a cheap BOGO offer with some features like 3rd party photochromatic coatings for $60 I'd stay away. Other places like Zenni or Firmoo can get you started at $7 for base frames and lenses with anti-scratch & UV resistant coating and with quality control. Often they have free shipping offers at certain price points based on the cart total. Vlook in comparison has a very small selection, about as much as you'd see in your doctor's eyeglass store but so little of them feature adjustable nose pads. I got a very thin nose bridge so 95% of their collection would slide off me. Plus I couldn't find any free shipping offers that I could find.

As of today my two pairs are going back as they came with twisted frames. It's a shame because the frames looked good in the pictures with only the Ava model feeling like a quality pair if it wasn't bent already. The Dave model I ordered felt like it was made out of tin and wouldn't grip my face because of its lack of structure despite being the right size for me