Vitaly Design Omdömen 

This is the best brand that you can purchase beautiful excited piece of jewelry in the customer service Is incredible. I’ve been shopping with them for 10 years now I’ve never been disappointed with anything. Thank you, Vitaly for being such a standup brand.

Really great customer service.

I ordered two items from Vitaly for my son's birthday. He lives far from me and I planned to give it to him when he visited. When he visited it was past the 30 day return window and unfortunately the bracelet was a size too small. Fortunately, however, Vitaly stepped up and honored the return for me and I was able to get my son the correct size.

Customer service (Miguel, Richard, and Aimee) was VERY prompt, friendly, and supportive.

Thanks Vitaly for being such a stand up company.

Excellent customer service, beautiful jewellery!

My original shipment never arrived and the company refused a reimbursement of my order, sending me only 1 of 3 articles and giving the rest via gift card so I have to spend the money on other things and cannot return my wares. They claim it's not their fault so they take no responsibility and offer no goodwill. But of course they will get their money back from the carrier, and they want me stuck with a gift card so they don't lose revenue. I've never seen such bad practice for an online store, and I sadly cannot recommend buying there except you like endless discussions.

No pride in their products whatsoever. Bought from them many times prior, but this time around there was a quality control issue with one of the necklaces that I got. The necklace has a rough edge on the connecting ring which caught onto my sweater and ripped a hole in it. Reached out to them, and they simply sent me an automated email to file for a warranty claim. Clicked on the page they’ve provided, but it takes me to product return page instead. No more email response from them after that. This company is a disappointment, and I will not spend another dime on them.

necklace warped out of shape after less than one month of wear. When I reported the issue I was told that "the warranty does not cover wear and tear". The whole experience was icky, poor customer service, and disingenuous communication, I did not get the impression they wanted to help me at all. I have no idea what warranty would cover if not something that breaks immediately.

Never ordering from Vitaly again.

The first time, spent $80 on a pair of earrings, and they arrived as such. Perfectly fine.

This time, I ordered WHAT I THOUGHT was a pair of earrings for another $80. When it arrived, it was a single earring. $80 for a single piece of stainless steel garbage. Nowhere on the site at the time did I see this being advertised as a single earring, nor was it any cheaper than the PAIR that I had previously bought. One would assume that a single earring would cost noticeably less than a pair. Hard Jewelry does this without issue.

When I went to return the earring that I had essentially been scammed on, all I was met with was a message that said this item is "final sale" and can not be returned. 80$ that I just flushed down the toilet. Never buy from Vitaly, overpriced pieces of metal. Buy from Bodyartform, the materials are exactly the same, the designs look good, and the pricing is far more reasonable for what you are given.

Hi,

My 9214490347125904022932 order has not arrived. It’s been 11 days and when I look it appears to be in New Zealand.I am at USA California Visalia. I thought you were a good company. Your website says delivery within 3-5 days.

I ordered a number of items intending to return most of them; the shipment was from Vitaly in Canada to the United States.

I ended up being charged $212.10 of import duties for the shipment. When I reached out to Vitaly, they said that there was no way they could predict the duties required for their goods, which is absurd – FedEx, their shipper, offers an online calculator.

Now I'm stuck filing forms with Customs & Border Protection the government to try to reclaim the duties on these items. I'll never order from them again.

Don’t buy anything from these scammers! I purchased a chain as a gift, and the color of the marbles changed in less than two weeks, even without being worn, while it was still in the box. I took the chain to the store and asked for an exchange or warranty, but they refused to help and referred me to their website. I also received no support from their website. The chain cost $120 and was supposed to have a lifetime warranty. I wasted my money. Don’t buy from a brand that has no customer support and makes fake promises!

Ordered a size 7 and was shipped a size 4. After ordering I was sent a confirmation email. The confirmation email told me that a size 4 was being shipped. I contacted the company by email twice within an hour of ordering. I was ignored until they shipped the ring then when I returned the item they charged me $8 for their system error. Poor customer service and I think they are not looking for any repeat business by reading alot of their reviews.

A Very Honest Review

I picked up a few pieces from Vitaly Design recently—the Tensho Earrings, Resonator Earrings, Keshi Bracelet, and the Ravish Necklace—and honestly, they blew me away. All of them are super well-made and feel like they’ll last forever, but the Ravish Necklace? That one is next level. It’s bold, elegant, and just pulls everything together. You can tell there’s so much thought put into the details of each piece. If you’re into jewelry that’s unique and modern without being over-the-top, Vitaly’s definitely worth checking out.
Much love y’all!!

I bought the shimmer necklace and 2 rings during the black friday sale, they're all lovely and really stand out. Unfortunately the 2 rings were too big so I had to return them, then re-order them in the right size (since you can't exchange discounted items otherwise they make you pay full price).

I have some mixed feelings about the whole buying experience because of this. Thought I would take a chance since there are 30 days to return… but it’s up to the customer to pay for return costs (which are insanely expensive, 15€ for a 80 grams package??? and that was the cheapest option). And then I had to pay shipping fees for the 2nd order, even if I was just re-ordering the same items I needed in the right size. The first order had free shipping... I reached out to customer service to see if we could work something out, to no avail. Sometimes a small commercial gesture goes a long way...
The support was very quick in answering though.

In the end I lost a big chunk of the “savings” I was supposed to make with the Black Friday sale on shipping costs back and forth. I love the products, but I’ll be hesitant to order again from this website, especially for rings. I hope that one day Vitaly products make their way back to Zalando (or other marketplace) where I used to buy them, because it was a lot easier and less headache-inducing, at least for European customers.

I was experiencing a glitch with the black Friday sale code not applying, and Richard, a member of their tech team, personally reached out to confirm that the issue was resolved. Aimee, from customer support, escalated and responded to my issue within the hour and things were resolved in a day! I was blown away by both the speed and professionalism with which things were handled.

My jewelery arrived beautifully packaged (with discounts properly applied) and I love it, great weight, quality and feel.

Vitaly is one of the best companies to deal with for their merchandise. Top notch quality, communication with how your order is processing through, etc. First class across the board, keep it up!!

I had an issue with a coupon online and wrote an email for support. I was contacted almost immediately and my issue was resolved. The staff and very responsive and kind. Highly recommend.

obviously I love their products. 100% satisfied every time. and their customer service is top! always reply quickly and offer a good solutions when there are some liiiiiiiitle problems. ten stars service, I bet!! :)

I purchased a pre-order item & it shipped so quickly! Arrived in perfect condition, fit perfectly, & the quality was as expected.

This item was not inexpensive, so I was on the fence about purchasing it, but now I'm very glad that I did.

I recently got into jewelry and bought myself a watch and necklace from other places. The only problem was that i could not for the life of me find any rings that i liked which were not from some shady site with to good to be true deals. Then i found vitaly designs. As i was new i was hesitant at first but found some amazing designs within their collection. I like minimal jewelry and they had plenty. Though they also had some really cool statement rings although those are even though they are definitly not for me. I got the inverse and tengent for both my ring fingers and the degree as a signet/statement ring. All in all for only 130 euro. I never wore rings before but i already love them. They are from stainless steel, so yeah, no sterling silver but i like the shine from these more anyway then my necklace i have in sterling silver. These will be amazing and i can easily switch them out for the right occasions. Delivery was about a week. They are based in portugal i believe and i am in the netherlands so decent delivery time and tracking aswell. Altough the necklaces and bracelets do look amazing i havent found any for me but i will definitly be checking once in a while to see what they got new and in sale. For sizing it kinda suck they dont have half sizes but i went to a store to get my sizes checked and they match so its all good. Please do this if you get anythung from sale because some are final sale so you wont be able to return them. I knew this and i would have gotten one ring a size up but it still fits fine.