Vitaly Design Omdömen 

Amazing service, they quickly helped me to fix a offer problem. I’m a fan since several years, their products are good quality at a decent price. Bravo. Martin

I ordered a chain from Vitaly - but unfortunately during the checkout process I didn't properly check the shipping address and the package was sent back.

After talking to support they were kind enough to send it again (at no additional cost!) and the package arrived today! So for me the customer support was really top notch.

As for the product, the chain is looking really awesome and feels like it's made from a good quality stainless steel.

With all that said, there is nothing left to do than to recommend Vitaly!

My experience with Vitaly has been unsatisfactory. Despite my delivery being marked as "delivered," I never received the package. When I brought this to Vitaly's attention, they refused to offer a refund or reimbursement, simply stating that since it was marked delivered, there was nothing they could do. The lack of any resolution, aside from a polite yet unhelpful "unfortunately, there's nothing further we can do," left me frustrated. There are definitely more customer-friendly policies available from other vendors.

I am deeply disappointed with my experience with Vitaly. Their business practices are misleading, and their customer service is beyond frustrating. I recently purchased three rings, only to find out later that two of them were non-refundable because they were sale items. This critical information was not made clear at checkout or anywhere visible during the purchase process. Instead, it was buried in a drop-down list on the product page and in their Help Center—places a customer has no reason to check before making a purchase.

When I reached out to customer service, they refused to offer a refund, despite their complete lack of transparency. Their response was condescending, and they repeatedly pointed to fine print that no reasonable customer would expect to have to search for. Offering only an exchange or gift card after failing to disclose a major return policy upfront is incredibly unfair and feels like a bait-and-switch tactic.

I will never shop with Vitaly again and urge others to avoid this company. They do not respect their customers and have no regard for transparency or fair business practices. I’ll be pursuing a dispute with my bank and reporting them to consumer protection authorities.

Buyer beware!

Excellent quality products are really fast shipping to the UK. Contacted to expedite delivery and customer service was extremely helpful. Highly recommend!

I've purchased a few items from Vitaly, and each one has arrived quickly, in perfect condition, and have all been stellar. Their support team is prompt and efficient when contacted, and always professional and polite. I cannot recommend them to people quickly enough if I'm asked where I get my jewelry. Fantastic artistry, customer care, and industry ethics, 5 stars without question.

Shopping with Vitaly for close to a decade, I get many compliments on the jewelry and it has all lasted all these years; minus 2 thin chains I pulled too hard during partying. my fault!

I've recently bought some new things (yay ear cuff, gifted a lip cuff), and the quality is excellent. My 55cm Riot chain arrived yesterday and I'm IN LOVE. it's my favourite, a fantasy really. Comfy and sexy.
Never had a bad customer service experience, though I haven't returned/exchanged more than 2 items. Happy to support local, especially when it fits my lifestyle.

Re: Order in Feb 2024
My Deadmau5 pendant arrived missing stones and the articulated ring separated into 2 pieces that couldn't have been reunited by God herself!

So then began the Odyssey of returns. 21 Emails!!

Here's the exact list of forever hoops they require even if your pieces arrived unwearable. Enjoy!

"We're sorry to hear about your situation. We would be happy to look into this for you!

To begin the warranty request process, please provide and confirm all of the following:
1.A detailed description of what happened to your item causing the issue(s).
2.Your original order number.
3.A minimum of two (2) photos clearly showing/demonstrating the issue(s) with your item(s)
4.One photo of the item with the order number handwritten on a piece of paper next to it.
5.A short video no more than 10 seconds, clearly showing/demonstrating the issue(s) with your item(s).
6.Confirmation of your current shipping address.
Customer service cannot analyze your request without all of the above information.

We’ll review your item(s) against our warranty policies and see what we can offer you!"

I receive never ending complements on my Vitaly jewelry. It is striking, obviously quality, and unique. As a professional physician I can say that the jewelry is truly universal in its appeal.

Good quality, fast shipping, very efficient customer service if need be!

Products are well thought and made

Lieferung hat bei mir 6 Tage gedauert, wurde aber direkt am selben Tag verschickt und ist würde ich mal sagen normal, da es aus Portugal kommt.
Ich habe mir den Fusion-Choker bestellt. Die Verpackung allein war der absolute Hammer, die Kette ist wunderschön, unglaublich gut verarbeitet und schafft einfach einen einzigartigen Look.
Werde auf jeden Fall wieder bestellen!

I love the brand, my jewellery from a few months ago came apart and they sent a replacement for free, same day, no questions asked. I love them even more, impressed with the service!

Great customer service and big shout out to the Vitaly team. I contacted customer service regarding an issue with my bracelet. Quick response and quick issue resolution.

The design and quality of the jewelry is superb I like the fact that they're using recycled materials I love the look and the feel of the vitaly jewelry

I had a "refer a friend" coupon denied to me because of some software red flag. Luckily Ryan from Vitaly filled me in on what happened on their end and then supplied me with a new code to fulfill my new order. He was quick, informative and completely solved my missing coupon and was ready for more! Meanwhile during all of that he contacted the ambassador program team to assist in correcting my Instagram name on file.. so I could continue getting more discounts! An excellent costumer service experience!

The necklace I got for my birthday came slightly broken - when I reached out to the team, they were quick in response (less than 48 hours) and immediately resolved my issue and sent me a new necklace. All of this happened within a weeks time! I was very impressed.

The new necklace I got was perfect and I will always love this brand and the thoughtfulness they have for their products & customers.

Although my bracelet broke, when I emailed about their lifetime warranty, the responded immediately with a short list of requirements. After I submitted photos of my broken bracelet, despite saying it may take a couple of business days, within a couple hours they responded back to me approving my request. And within a few days I received my replacement bracelet. The service was great and they live up to their lifetime warranty.

The customer service helped me out with my order, I could cancel it and order again in different sizes. It was really all perfect and all to my satisfaction. The gear from vitaly is on fire as always 🔥🔥🔥

The Vitaly groupe responded quickly every time. They understood my problem and offered me a gift card so I can use it for my new article. Love it, love them! Will definitely recommend and buy MOOOORE

Im a customer since a long time but I only experimented the customer service lately, they were really helpful and understandable so I'm even more happy with this brand. Definitely one of the best jewelry brand btw.