Vitall Omdömen 

491
TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

After having delivered and posted my blood sample in the morning, the speed at which the results were emailed to me was astonishing. I was also able to download these results and successfully upload... Se mer

Betygsatt 4 av 5 stjärnor

My i ordered an estrogen, Testosterone and liver enzymes test. But my results didn't include Aspartate Transaminas. Is it too late to send these results or will i need another test?

Betygsatt 4 av 5 stjärnor

It was very frustrating to find that my sample was 'contaminated' and gave a false reading. I followed the instructions provided exactly. After the results came through, I then saw in the small prin... Se mer

Betygsatt 1 av 5 stjärnor

First test: Clear, concise, happy with the results. Second test: Oestrogen levels were "dangerously" high. Contamination was quite possible so I gave them a benefit of the doubt. Third test: Again,... Se mer

Företaget har svarat

Företagsinformation

  1. Blodprovning

Informationen kommer från olika externa källor

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

491 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 77 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(491)

31 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Just really good tbh ✨

Honestly I can't really think of much to say. The service was flawless, super easy, and actually very quick! Even the results of my blood tests were far easier to understand than with any other service I've used before. Great job, keep it up :3

27 mars 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Inaccurate and not enough info

I got my results fairly quickly however the markers stated I was in normal range and I was not, and my other markers were inaccurate. I go to see more of my test and I have to ‘upload the PDF’ on to another website to see it thoroughly but when I’m on this website there’s no where for me to upload the file.

14 april 2025
Omdöme utan inbjudan
Logotyp för Vitall

Svar från Vitall

Thanks for your review. While we’re glad you received your results quickly, we’d like to clarify a few important points about test accuracy and result interpretation.

All of our tests are processed by a UKAS-accredited laboratory using strict bracketing controls to ensure reliable and accurate analysis.

For hormone tests for trans individuals, reference ranges are not shown because we’re not privy to your treatment plan or dosing schedule - clinical context matters so please review with your care provider. We also provide clear guidance regarding possible sample contamination, particularly from topical hormonal creams, which can cause artificially elevated results.

As for the PDF, it’s provided so you can download or share your results elsewhere if needed. Their upload process isn’t part of our service – it’s entirely separate from Vitall. Please contact your care provider if you are having trouble with this.

If you’d like help understanding your results or using our site, we’re happy to help directly.

Vitall Team

Betygsatt 5 av 5 stjärnor

Vitall Review

instructions were easy to follow, the whole process was super simple and fast and I got my results back a day later. 100% recommend!

3 april 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Bought a vitamin and mineral test kit…

Bought a vitamin and mineral test kit on line, received and sent the blood sample back, one of the markers for B9 came back with sample haemolysis, in this instance a new test is sent free of charge to repeat the process. Week later still haven’t received the retest nor response from two messages sent. I have bought another test with another company now I would others to avoid this company.

29 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good service, quick results

Overall really good experience of the service. I booked a home visit for the blood test. The nurse was friendly, pleasant and professional. Results were back very quickly.

10 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

great customer service

Iv personally struggled to get decent results, but that isn't Vitall's fault it's my own and I appreciate how good they were at getting new tests out to me, and they got back to me swiftly when I needed help

5 mars 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Ok, but retesting should be easier

I've used a few of these services and Vitall is at the higher end of pricing. The tests options are generally good - they have a great breath of plans e.g. test by sex, sexuality, concern, however I was disappointed by the lack of follow up if they aren't able to complete a test. I had to reach out to customer services when, by my own fault, a test wasn't possible but I didn't get a response first time. The second time I was told retesting options were limited and advised to another group of tests with several I didn't need. This was a disappointing as I was able to find an alternative provider quickly who did offer what I needed. Considering this costs more, I expected more flexibility.

17 februari 2025
Omdöme utan inbjudan
Logotyp för Vitall

Svar från Vitall

Thanks for your feedback, we think this is a fair review. We're sorry we couldn't repeat just the tests with insufficient sample with the test package your purchased.

We setup our test profiles like this to make it simple to get all the tests needed to address concerns, without needing to know and select individual biomarkers.

However we do recognise for these occasional repeats that individual test selection would also be useful, and we will be enabling this very soon.

Betygsatt 5 av 5 stjärnor

Super quick turnaround

I've done many DIY blood tests before, usually with a different company. This time I needed a more speciuality blood test which I couldn't do myself, and my usual provider only had appointments in London. Vitall gave me the flexibility to request a home visit, and the test results were available the following day!
Super quick turnaround, excellent service - genuinely couldn't have asked for me.

6 februari 2025
Omdöme utan inbjudan
Logotyp för Vitall

Svar från Vitall

Thank you for your feedback - we're so pleased to hear everything went smoothly!

Betygsatt 5 av 5 stjärnor

Brilliant service!

Very easy, fast and straightforward service! Thank you!

16 januari 2025
Omdöme utan inbjudan
Logotyp för Vitall

Svar från Vitall

Thank you for your feedback!

Betygsatt 2 av 5 stjärnor

Test was fine but some of my sample…

Test was fine but some of my sample haemolyzed and I couldn’t get the full results. The FAQs on their website say that they offer a free retest for this but I have been trying to get a hold of their customer service for a month now and no answer. No phone number to call. I spent a good amount of money for a comprehensive test and in the end didn’t receive results for everything.

3 januari 2025
Omdöme utan inbjudan
Logotyp för Vitall

Svar från Vitall

Thank you for your feedback. Please accept our sincere apologies for missing your emails to us regarding this as they were originally flagged as spam.

I believe your test order has now been repeated and a clinic visit scheduled so please do get in touch if you need anything else.

Betygsatt 3 av 5 stjärnor

First sample bad

The test was easy to do and send off. I gave the service only three stars, however, because I had to send it twice.

The first sample had apparently coagulated and was untestable. This was fair enough. I imagine it happens often. Trouble was, I heard nothing from them for weeks. I had to contact Vitall to find out what had happened to my sample and then I had to do another one.

12 januari 2025
Omdöme utan inbjudan
Logotyp för Vitall

Svar från Vitall

Many thanks for your feedback. Yes sample issues do occur occasionally so we do have measures in place to manage this. So we are sorry if this was your experience as it is not usually a requirement to contact us for a repeat test.

Our process is to:

a) update you by email that results are ready (or could not be reported, as in this case)

b) you can then login to your account to review the results report and details.

c) if a test needs repeating then you can then order a free repeat test kit, or select from other repeat options e.g. upgrade to a nurse visit.

We are sorry if this was not clear to you, but are pleased that overall you found the process easy to do and did get results on the second sample.

Betygsatt 5 av 5 stjärnor

Fast and professional service, would recommend.

Fast and professional service. The instructions were very clear and made the whole process feel a lot less scary. The couple of personal questions I had were answered very quickly and clearly by the team, who were very friendly and understanding.
Even though it was the holiday season I got my results back in few days, giving me plenty of time to get them to my healthcare provider before the chaos of this time of year fully set in.
Fantastic service, would recommend.

20 december 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

prompt service well informed but when…

prompt service well informed but when one test failed was offered a repeat at £69 but found another provider who was just as efficient for £45 and a free repeat if you have a problem!

14 november 2024
Omdöme utan inbjudan
Logotyp för Vitall

Svar från Vitall

Hi Martin, thanks for your feedback. We do in fact offer free repeats for tests where a profile could not be reported!

Please view the results report page, underneath where the issue is described you will see your repeat test options.

If you don't see this please this option please contact customer.servics@vitall.co.uk from your registered email address.

Betygsatt 5 av 5 stjärnor

Familial Hypercholesterolemia - Cholesterol Test

I did the cholesterol test because Familial Hypercholesterolemia runs in my family. I'm only 32 but my results came back as borderline high, so now I know to keep an eye on it and make some lifestyle changes to support my cholesterol. The results came back super quickly and the test itself was really easy to do. I will be doing these every 6 months to make sure my levels are under control and not going into the red.

24 september 2024
Omdöme utan inbjudan

Detta är Trustpilot

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