Ordered one, received a completely different model with lower specs. When I complained they just offered a small discount. Dishonest business.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... Se mer
First of all, I was very happy to pay only $360 for my bike a year and a half ago. I was a bit leary at first, getting it through Temu (most of the time I'm happy with Temu) but spending that much ma... Se mer
Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon reques... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
Kontaktuppgifter
3351 E. Philadelphia Street, 91761, Ontario,CA , USA
- 3203773106
- support@viribusbikes.com
- viribusbikes.com
3,0
Medel
106 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 11 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don't purchase this bike
Don't purchase this bike. I promise you will regret it. I recently purchased six e-bikes for our vacation home. Of the six, we had four different manufacturers (we wanted a foldable bike, standard bike, tricycle, etc.). We purchased the tricycle from Viribus Bikes. I will tell you the assembly process was more frustrating than just about anything I have experienced. There are so many issues with the bike, I can't even begin to go through them. Unless you like agony and pain, don't purchase this bike.
31 maj 2025
Omdöme utan inbjudan
Svar från Viribus Bikes
Dear Tod,
Thank you for sharing your feedback regarding your experience with the tricycle from Viribus Bikes.
We are truly sorry to hear that you encountered such a frustrating assembly process and faced multiple issues with the bike. We value every customer's opinion and take your concerns seriously.
After carefully investigating your case, we have issued a full refund. Please check if you received it. Your feelings have always been our top priority.
Should you need any further assistance, please feel free to contact us again.
Best regards,
Viribus Customer Support Team
Thin tires, you didn’t have the thick ones back then
Tire, and it’s a $800 bike, you would think it would be better. But it’s alright/MID
13 maj 2024
Not Viribus if bought in UK
All the supposed Viribus bikes sold in the UK are fakes and dangerous. I've had extensive correspondence with Viribus in the States and they have no UK agents. Chinese companies are bringing in fakes from China. Viribus don't make bikes in China. Ask for a serial number, they won't be able to give you one!!!!!
20 april 2025
Omdöme utan inbjudan
Svar från Viribus Bikes
Dear Leslie,
Thank you for bringing your concerns to our attention. At Viribus, we deeply value customer trust and are committed to addressing your questions transparently.
Key Clarifications:
1. Authorized European Sales:
• Viribus officially authorizes select models to be sold in Europe via platforms like Amazon/eBay.
• These products undergo identical quality controls as those on our US site.
2. Warranty & Support:
• Third-party purchases follow the platform’s warranty policy, BUT:
• Our team can also provide direct troubleshooting support regardless of purchase channel, if you encounter any issues with your bike.
3. Serial Number Explanation:
• It is true that not every Viribus bike has a serial number, as different suppliers supply different models.
• Authenticity alternatives:
✓ Email us the order number and a picture of the product you received, as well as the labels on the package, and we will provide further assistance.
Viribus has zero tolerance for counterfeits. Your vigilance helps us protect all customers.
Best regards,
Viribus Customer Support Team
Importance of bicycle tires
With all the info. that I have read, never once does it even mention anything about tires. These bikes will never sell to experienced cyclists because they know "where the rubber meets the road".
27 april 2025
Omdöme utan inbjudan
Svar från Viribus Bikes
Dear David,
Thank you for bringing this to our attention.
We’ve reviewed our bike listing and confirmed that it does include details about tire width and diameter. However, if you feel there’s additional information that would be helpful for experienced cyclists, please let us know exactly what you ’d like to see. We’re happy to add it.
Feel free to contact us at support@viribusbikes.com for further inquiries.
Best regards,
Viribus Customer Support Team
Compagnie de voleur ils vendent un vélo…
Compagnie de voleur ils vendent un vélo qui cesse de fonctionner a moins de 10km j'ai payée le retour ils ne voulais pas rembourser éviter cette compagnie
30 april 2024
Omdöme utan inbjudan
Svar från Viribus Bikes
Bonjour Martin,
Nous avons pris connaissance de votre message et tenons à vous présenter nos excuses pour les désagréments que vous avez pu rencontrer.
Nous souhaitons clarifier que nous avons effectué un remboursement intégral en mai de l'année dernière concernant l'incident évoqué. Il semble qu'il y ait eu malentendu ou confusion.
Nous comprenons que votre expérience n'a pas été à la hauteur de vos attentes et c'est avec regret que nous constatons que nos efforts pour résoudre la situation n'ont pas été perçus comme tels.
Veuillez agir à votre convenance. Si vous avez d'autres questions ou si nous pouvons vous assister davantage, n'hésitez pas à nous contacter.
Cordialement,
Équipe de support client Viribus
The trike is nice but it seems to pull…
The trike is nice but it seems to pull to the left a lot. Makes riding unstable and awkward. Not sure if the frame is bent or what. I had 3 other people try it out and they all said the ride feels sketchy and unstable. My husband tipped over on it just peddling and he rides an ebike everyday to and from work. Something is not right with this particular trike. I can't even enjoy it. In actually afraid to ride it.
15 april 2025
Omdöme utan inbjudan
Svar från Viribus Bikes
Dear Lori,
Thank you for sharing your feedback about your trike. We sincerely apologize for the frustration and concern this has caused. Your safety and satisfaction are our top priorities, so we’ve carefully reviewed your comments and the trike’s design.
After a thorough inspection, we can confirm that the trike’s structure is intact (no bending or damage) and functions as intended. However, we understand that first-time riders of adult trikes often notice a slight pulling sensation during initial use. Unlike bicycles, trikes have a unique three-wheeled balance system that can feel unfamiliar, especially when turning or adjusting to the handling. This sensation typically diminishes with practice as riders grow accustomed to the trike’s dynamics.
To help improve your experience:
1️⃣ Practice in a safe, open area to build confidence in steering and weight distribution.
2️⃣ Check tire pressure—uneven inflation can amplify handling quirks.
3️⃣ Explore YouTube tutorials (e.g., search “how to ride an adult trike”) for tips on posture, turning, and control.
If the pulling persists or you have further concerns, please contact us immediately at [support@viribusbikes.com]. We’re happy to schedule a video call to assess the trike in real time or arrange additional support.
We truly want you to enjoy your trike and appreciate your patience as you adapt to it. Please don’t hesitate to reach out—we’re here to help!
Best regards,
Viribus Customer Support Team
The bike itself is great
The bike itself is great. Sturdy, well-built, and good looking. However, my battery died within 2 months. Now it is completely unusable without an expensive replacement.
1 december 2024
Not for long legs
Very nice trike but unable to adjust seat to proper height that allows me utilize pedals. I could only peddle if seat way too high to safely mount. Sold.
12 april 2024
Svar från Viribus Bikes
Hi Sandy,
We are sorry to know that you have issues adjusting the seat height. The folding series you ordered is suitable for riders from 5'1" to 6' tall. We also had a smaller model that might be suitable for you.
Our representative has reached out to your email. Please get back to us at your convenience, and we will be happy to provide further assistance.
Best regards,
Viribus Customer Support Team
The bike has worked well with no…
The bike has worked well with no problems other than assembly. The chain guard would not fit properly but I was able to bend it and then it was OK.
12 april 2024
Svar från Viribus Bikes
Dear Gregory,
We are really sorry to hear what has happened and do apologize for the inconvenience caused.
Per checking the records, we noticed that your bike was ordered two years ago, the warranty of which has expired. However, we would still like to help you with our best efforts.
Please send us a picture of the broken part to our email at support@viribusbikes.com, and we will prioritize checking the inventory of the needed part and arrange a shipment to you promptly.
Thank you for giving us the opportunity to make this right. Your satisfaction is our top priority, and we sincerely hope to restore your confidence in Viribus.
Best regards,
Viribus Customer Support Team
The bike was bought from a 3rd party…
The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike shop who proceeded to explain substandard parts made repairs to operate not feasible. Paid to have brake system replaced with one that would operate. Numerous calls to Viribus customer service were frustrating and of no help. Would recommend to stay away from this brand.
3 april 2025
Omdöme utan inbjudan
Svar från Viribus Bikes
Dear Kevin,
Thank you for taking the time to share your concerns with us. We’re truly sorry to hear about the challenges you faced with your bike purchase and the frustration caused by your experience with our customer service team. Your feedback is incredibly important to us, and we’re committed to addressing this directly.
First, please accept our sincerest apologies for the inconvenience and dissatisfaction you’ve encountered. It’s clear this did not meet the standards we strive to uphold, and we take full responsibility for falling short in this instance.
After further checking with the third-party, we were informed that the item you ordered was refurbished. It may have suffered from some cosmetic damage but should be functional. They had a professional repair team in Ontario California and would fully inspect and test the functions of every secondhand model, determining if it was good for a resale.
To resolve the issues you are having, we’d like to offer a full reimbursement for the brake system replacement you paid for. Please share the receipt or proof of payment, and we’ll ask the third-party to process this immediately.
Additionally, we’ll investigate the third-party reseller’s practices and review our quality assurance processes to prevent similar issues in the future.
We understand this experience has impacted your trust in our brand, and we’re determined to earn it back. Please reply to our email atsupport@viribusbikes.com to coordinate the next steps. We’ll prioritize resolving this promptly and professionally.
Thank you for giving us the opportunity to make this right. Your satisfaction is our top priority, and we sincerely hope to restore your confidence in Viribus.
Best regards,
Viribus Customer Support Team
Freedom
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of the house an into the fresh air of Maine. My wife saw how much fun I was having so we got her a Viribus tricycle e-bike.
20 mars 2024
Very nice tricycle with a few minor issues
Overall I like the design and construction of the trike but there are some things that could use development. I've been riding more than 75 years and have always done 95% of the maintenance on my bikes but I found the assembly of the adult tricycle a challenge. The first problem was the included instructions: they lacked detail and important information causing me to have to go online to find necessary information; and there were critical components such as the rear disc brake that were not installed properly making it necessary to completely reassemble the rear drive train components. The assembly instructions also had virtually no information about aligning and adjusting the disc brakes. When assembled the trike looked good and rode well. I'm 5'-9" and 200 lbs, all withing the specs of the trike, and felt the wheel base a bit short especially when making turns. The only component I didn't care for on the trike are the rather flimsy rear fenders: they vibrate a lot and are impossible to keep aligned. I no longer ride in bad weather so I'll probably remove them.Considering the price I think the Viribus is very good adult tricycle and I would recommend it.
18 mars 2024
The trike is great with disc brakes and…
The trike is great with disc brakes and 7 speeds it is almost perfect! The only thing I would recommend is a little lower gearing, just make the front sprocket smaller maybe 6-8 teeth less.
20 februari 2024
Svar från Viribus Bikes
Dear Aline,
Thank you for reaching out to us and sharing your concerns about the condition of your bike. We are truly sorry to hear that you are experiencing issues with the bent frame, which is preventing you from enjoying your ride. We understand how frustrating this must be for you, and we want to assure you that we are here to help.
Firstly, we want to address the issue of the bent frame. It is our priority to ensure that you receive a product that meets our high standards of quality and safety. We will immediately look into this matter and take the necessary steps to resolve it. Our team will contact you to discuss the best course of action, whether it involves repairing the frame or providing a replacement, to ensure that you can use your bike without any issues. It would be much appreciated if you could send us some pictures of the bent frame.
Once again, we apologize for any inconvenience this may have caused and thank you for bringing this to our attention. We look forward to resolving this issue with you and ensuring that you have a positive experience with our product.
Best regards,
Viribus Customer Support Team
I’m not impressed with this bike
I’m not impressed with this bike. The cords are zip tied to the frame and looks cheap. The packaging was sun bleached and the foam inside was brittle. I’m sure it was the oldest model that had just been sitting outside. I’d like to be contacted for a refund.
19 januari 2024
Svar från Viribus Bikes
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our bike did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused.
We understand your concerns regarding the appearance of the bike and the condition of the packaging. It is important to us that our customers receive products that not only meet but exceed their expectations in terms of quality and presentation.
Regarding the cords being zip-tied to the frame, we appreciate your feedback and will look into improving the assembly process to ensure a more polished appearance. As for the packaging, we are disappointed to hear that it was sun-bleached and the foam was brittle. This is not the standard we aim for, and we will investigate this matter to prevent such occurrences in the future.
We take your request for a refund very seriously. Our team will reach out to you shortly to discuss the next steps and to ensure that your issue is resolved promptly and to your satisfaction. We value your business and are committed to making this right.
Once again, we apologize for any disappointment you have experienced and thank you for bringing this to our attention. We are dedicated to improving our products and services based on customer feedback.
Best regards,
Viribus Customer Support Team
Never ever buy this bike unless you own…
Never ever buy this bike unless you own a bike shop and love to put bikes together.
Avoid this bike unless it is already assembled at a bike shop
Total disaster with brakes and more.
26 december 2024
Omdöme utan inbjudan
Svar från Viribus Bikes
Hello,
I hope this message finds you well.
We are deeply sorry to hear that the assembly process and the brakes have not met your expectations. We strive to provide our customers with high-quality products and a seamless experience, and it is clear that we have fallen short in this instance.
Please refer to the assembly videos we provided and see if they can fix the issues you are having.
https://viribusbikes.com/pages/assembly-assistant
Regarding the brake issue, we listed adjusting videos for the different types of brakes and hope that they are helpful.
Disc brake: https://www.youtube.com/watch?v=7KAmoOWimRY
V-brake: https://youtu.be/_gZSvLxsAQM
C-brake: https://www.youtube.com/watch?v=45llr44Pu9g
Band brake: https://youtu.be/_tCcjuHEj84
We value your business and are dedicated to making this right. If your issues have not been resolved after trying the above videos, we would like to arrange for a technician to contact you to discuss the assembly process and provide guidance or, if you prefer, to schedule an appointment for a professional assembly service.
In this case, please email your order number and contact info to support@viribusbikes.com, and we will try our best to assist you.
We sincerely apologize for any trouble this has caused and appreciate your patience as we work to resolve these issues.
Thank you for bringing this to our attention, and we look forward to the opportunity to restore your confidence in our brand.
Best regards,
Viribus Customer Service Team
Shotty welding with holes
I received my trike and the chassis frame welds are sloppy with holes leaving it susceptible to rust. I asked for a new chassis or a refund. They offered me $100 without repairs. I called as soon as I saw the parts in the box and it was damaged from the faulty welds. This isn’t acceptable and need advice on where to go from here.
1 november 2024
Omdöme utan inbjudan
Svar från Viribus Bikes
Hi Constance,
We are sorry to know that the trike you received is damaged. We will surely forward this issue to the QC team and ask for better packaging.
Please send emails to support@viribusbikes.com or call us at +1 (320) 377-3106 to provide more details for diagnoses, we will surely send you any needed replacement parts or help you return for a full refund/ replacement under warranty.
Your understanding on this matter is highly appreciated, and we look forward to receiving your email.
Best regards,
Viribus Customer Service Team
Vague building instructions, NO customer support avail.
My husband has worked on bikes all his life, even maintained 2 professional bike riders bike that travel the world!
This trike took 5 days, 5 hrs a day to assemble. Vague instructions, several parts were not made to fit.
Many parts had chunks of missing paint, some scratched, most were failed to paint areas.
There are no instructions on how to operate the thing, anyplace!
The charged battery will not come on. ( recharger doesn’t appear to plug into battery correctly)
Last, the saddle feels like it should be back further about 5”.
Trike is too tall for me at 5’6”.
I’ve had 4 back surgeries in 2023 & I am worried this will cause more damage.
22 oktober 2024
Omdöme utan inbjudan
Svar från Viribus Bikes
Dear S Parnell,
We are sorry to hear that you are having difficulties in assembling the bikes. You can reach out to support@viribusbikes.com or call us at +1 (320) 377-3106 to acquire more timely responses.
We have received your feedback on the existing assembly videos and instructions and will sort out to update them as soon as possible. In the meantime, we are also building up the Help Center on our site, which, hopefully, will bring more insights to our customers.
As for the malfunctions you mentioned, it would be better if you could give us more details for diagnoses, we will surely send you any needed replacement parts under warranty.
Your understanding on this matter is highly appreciated, and we look forward to receiving your email.
Best regards,
Viribus Customer Service Team
Stay Away from this company!!!
I'd suggest staying away from this company and buying elsewhere. I've been emailing them back and forth about where to buy a charger for the Virbus Getaway bike I had recently purchased. After jumping through all the hops the incompetent support team and their so-called techs put me through. I sent pictures of the make, model, input, output, and numerous photos of the charging port on the bike. They keep telling me they only sell the bikes but not parts. So I asked them as a dealer to please direct me to the company that sells parts for the bike as I am sure other people have lost or damaged their chargers. After two weeks of dealing with their incompetence, they tell me they stopped making this bike and there isn't any way to get a charger. They are the worst company I've ever dealt with in my entire life. If anyone knows where I can purchase a charger for this Gateway e-bike please let me know. I see lots of chargers on eBay and Amazon with the right input and output but the tip ends are different and I am not sure where else to try.
23 oktober 2024
Omdöme utan inbjudan
Svar från Viribus Bikes
Dear George,
We sincerely apologize for not being helpful and will actively improve our customer service.
Unfortunately, we are unable to provide a charger for a discontinued unit. However, we have noticed the existence of such requests and are planning to sell more useful accessories including chargers and batteries shortly.
In light of this situation, we would like to offer you a discount on your new purchase, if you are interested in placing a new order. Your satisfaction and comfort are always our top priorities.
We appreciate your understanding and continued support. Please let us know if this alternative meets your needs.
Looking forward to your reply.
Best regards,
Viribus Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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