Viribus Bikes Omdömen 

It was easy to order, but still waiting for it to come. I got message that it was delivered but I never got it. Messaged about it and I was told that they are looking into it. That was a week ago and I still have not heard anything from the person

Ordering was so easy. Descriptions of items were right on target. Shipping keeps us well informed. Thank you.

Very efficient in responding to my corresponding.
2 glitches: flat front tire and motor had to be replaced.

Joanna From customer service was very help. She explained what I needed to do so that I got the right part. I sent pictures to the techniciansAnd received an answer the next morning. My part is on its way.

they found a new battery pack at reasonable price. I love my 26 inch viribus trike!

We like the bike since this is the second one we purchased recently. The only problem I had with my latest purchase was the reflector was busted on the rack on the rear wheel. The bar that the reflector was mounted on, was bent back and had snapped off, so I just tied it up temporarily for now so really the only way to fix it is to weld it back on the existing rack or install a new rack the box had no obvious damage

Assembly was a challenge for me but I did it. Riding it is wonderful.

I would have given you a five star review if the tricycle hadn’t required a professional bike person to put it together. It was expensive and delayed my actual use of the bike by about a week or so. It was a disappointment. Enjoying the exercise now, however.

Ordering was easy.

Very fast response to question, and very fast at getting the part out. Very polite. Top notch.

My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the electric assist is just right – I get exercise without overdoing it. Best purchase I've made in years

After comparing prices, the BZ1 offered the best bang for my buck. Good motor assist. Also bought their helmet and lock bundle – feels like a complete, secure package without breaking the bank. Battery life is decent for my grocery runs.

At 72, getting on a regular bike was a struggle. ViribusVB1 tricycle with the step-through frame? The low center of gravity makes me feel incredibly stable, even on uneven sidewalks.

there was a problem with my mirror order, I notified the company and was refunded the total amount back onto my credit card. I appreciated the quick response. Do not hesitate to order from them.
Sincerely, Patricia Dalton

Update:
After my review was posted and received several reviews, Viribus sent a full refund for the trike. I appreciate that finally decided to actually listen, once my experience was viewed. If only I was allowed to return the damaged item the first night I received the trike with missing and damaged parts, I would not have come to this opinion about their company.
Original review:
The return policy is a trap. I ran into a quality issue with part day one and not only did I get lied to by customer service, I got the run around. After 3 days of not getting proper assistance with my issue, I requested to return the item, well with in the “Hassle Free” return period, and received several hassles. I received a damaged part day1, yet I was told if I return the trike, the refund would be minus a 25% restock fee and be charged for buying the bike while it was on promotion. I sent pictures and video of the damaged frame which they decided to overlook. If I advised the bike is damaged, why restock it? Is that why I received a damaged item because your company is making money off damaged products? Unfortunately, I made the decision to work around that issue and try to complete the trike and ran into another issue with the chain. The instructions I received were for another version of the trike and the links were again damaged. I contacted customer service for a replacement chain and on offered videos, that I told them I watched them all on YT before calling. I was told they would pay for the replacement cost, only after I paid for it. I bought the chain Amazon and I’m still waiting for payment. Buying this trike has been an absolutely horrible experience and I wouldn’t recommend this company or product to anyone I considered a mortal enemy. Terrible product. Horrible customer service. False advertisement.

What hasn't gone wrong with this bike! I haven't even had it for a year and it's been working for 3 weeks. It's the worst ebike that I ever bought. I wouldn't expect anyone to buy it. A real lemon!!!

I needed a new twist throttle for my e trike, Viribus had the part in stock and was very professional throughout the whole ordering and delivering process.

Order the bike and it was shipped quickly to my home. That’s the only plus. Once I opened the box and compared the parts to the instructions book, I noticed a fender was missing, the color was a different color, and it was not as completed as much as it stated on the company website. Also, the instructions were not clear, as if the manual was for another edition of the trike that I received. I called customer service for a return and was falsely advised I would receive callback in 24 hrs. After 48 business hours I called and was told to send a picture to see if my request would be approved, although the website states there is a “Hassle-free” return policy. Requested a manager and advice I would have to send an email to get approval and if return approved, there’s a 25% restocking fee for all returns + any discounts received for my order. I resolved to fix the trike using YouTube videos and order a replacement fender. As I was assembling the bike, we found that screw on the main frame was shredded during production and couldn’t be removed so I emailed customer support with a video of the shredded screw and told that I could return the bike and receive a refund minus the restock fee and FB discount. I asked about the hassle free return policy and about the company’s responsibility for their missing parts and damaged product and was told either I keep the bike or return the trike within 30 days of purchase or there will be no refunds after that. So now I am faced with keeping the bike (which I believe I will find other issues), paying a minimum $150 assembly fee plus additional fees for damaged/ missing parts, or returning a trike (that was probably a prior damaged return) and gift Viribus with $80+ of my hard earned money. I would advice buying a pre assembled trike from a trusted shop or marketplace before purchasing from this company. Horrible experience, wouldn’t recommend to anyone.

Viribus did not send what I ordered. Your customer service has done nothing but argue with me. Viribus knows what why and what they did. After this review viribus issued a full refund which Is a good fix to this problem. Trust pilot is good protection for customers